So my friends and I decided to rent a stretch Hummer for some trashy, ironic Halloween fun. We…read morefound USA Limo, agreed on an all-inclusive price, and booked our Hummer. He said that it might be nice to include a few extra dollars for the driver at the end of the evening. Unfortunately, when the driver showed up, he tried to charge our card for $150 tip on top of our price. He basically held us hostage until we agreed to pay him out at the end of the night. When we called to get someone on the phone, there was no one available. The following Monday morning, we called our original contact, who was no help at all. He said we should not have paid the driver. He also did not make good on the situation at all. Overall, a fun night with a HUGE BUZZKILL at the beginning. I will never rent from this company again.

Reading the limo rental reviews, I was very concerned about having a disaster, or at the least,…read moregetting hit with hidden fees. USA Regency was completely professional all the way through the process and delivered an exceptional experience for my party of 11. The limo itself was a beautiful Cadillac stretch, with so much room! I expected to be cramped but we had enough room for several more people. Everyone was SO IMPRESSED with the ride. Very cool. Our driver was friendly and professional. He dressed as expected and drove that 3-axle beast with great skill. I booked with Ron, who was extremely informative and patient with me, as I obsessed a little about everything going smoothly. The contract was emailed to me ahead of time and clearly spelled out all costs and fees. There were no surprises, except positive ones. Ron also worked with me to get the cost down to my price range and competitive with some other quotes I had received. I would definitely use USA Regency again.

Excellent service, arrived on time he is in constant communication with you. New Car, highly…read morerecommended

Clean cars, quiet rides and friendly service! Definitely would book them over and over again!read more

My family and I are beyond happy of how you saved our wedding day. After a last minute…read morecancellation, We were able to have our fairytale wedding and it couldn't have been possible without Jennifer's help. We really appreciate and are grateful for AMG Lux Transport, for taking care of us as customers and not just for the transaction. Thank you for exceptional service and prompt responses to our inquiry. And our driver, Palmer, was very professional, respectful, and very understanding! He was very patient and helpful with us despite making him wait while I searched for my lost ring in the hotel. Thank you for making our day special and for taking great care of us. And by the way, your vehicle was so luxurious! Everyone loved the sprinter and it was super comfortable and top of the line.

Very friendly and accommodating. Did not actually use their service only because it was not in our…read morebudget however, that being said, very friendly and tried to help us when we were in a bind. Will use them next chance we get.

Loved the reliable pre-arranged pickup in downtown LA where I was worried a cab might not pick me…read moreup. Loved the on-time driver, who was polite. Loved the tinted window prius. (-1 star): Didn't love that the price wasn't totally clear (they should just quote it in the confirmation email), minus one star for price confusion and then slow transaction at the end of the ride when I was worried about making my flight. (-1 star): Really didn't love the driver's jerkiness when steering on straight stretches of freeway, or the way he completely took the wrong ramp from one freeway to another freeway, which put us back on the same road we'd been on after a freeway ramp closed for construction diverted us. His mistake added 20 minutes to my airport run--good thing I left early! So, all in all, maybe a repeat, but I'd hope for a different driver and I'd know the price is going to be a little higher than the general prices listed on the website (mine was about 20% higher than the minimum price listed for DTLA to LAX).

If you need private transport from point A to point B and want to do it cheaper and more…read moreefficiently than in a traditional cab, I HIGHLY recommend Organic Limo. First of all, I should say that I dont think they offer just limos as their name suggests, and the cars they use arent lime green smart cars as their website picture suggests. So I wouldnt look too much in to the whole "organic" or "limo" name. ANYWAY... It was st. Patrick's day and it fell on a Saturday this year which, to me, means that you can't not celebrate it....and celebrate the ever loving shit out of it until you're puking green dye out of your anus. Yeah, that hard. So in preparation I bought tickets to a St. Patty's fest (with unlimited alcohol!) that taking place in west hollywood. Being a (fairly) decent human being, I knew id be plastered and would therefore need transportation to and from the event. From my place in downtown LA, there's no metro services to west hollywood and busses are terribly slow and inconvenient, so taxi it was. I shopped around for taxi services and found that it'd be anywhere from $35-$40 to the event ONE WAY. Not including tip. Bummer. I came across organic taxi on a google search. Their rates appeared to be the lowest I had seen. I emailed them and asked for a quote and I got an email back (extremely quickly) and it was $29. I asked for a roundtrip deal and they offered roundtrip for $52. Sold. The taxi got to my place 10 minutes early. I hadn't seen it when it got here because it was an unmarked camry. The only way you'd tell it was a car for hire was the little white license numbers on the bumpers. So like I initially said, dont get hung up on the whole "organic" or "limo" part. The driver was extremely friendly. Because we were near staples center he made small chit chat, asking about what a game was like and ticket prices, etc.. (I don't think he's been here-in this country- long) his amusement at a group of stereotypical harajuku girls walking down melrose confirmed this. The car was comfortable and didn't have any foul odors. There was no meter in the car and the driver used the navigation on his blackberry to get us to our destination. We paid him the full faire and tip as he dropped us off and swore he would come back, which he did. I'm ok with this but if you're hardened and wary of strangers and need a cab that looks like a cab, you might not dig this. The nice part is that I didn't have the driver's number but we wanted to stay in the area longer than our pickup time. So all I did was email the company to request to be picked up later and it was all good. The ride home was fun. I mean, I don't remember a whole lot of it but I do remember flashes of laughter and well, I got home safely and that's all that matters. The driver was so nice I tipped him again. So in the end: if you're ok with using an non traditional taxi, (not hung up on being in an actual taxi cab from a major cab company) don't have trust issues, are comfortable engaging in idle chit chat, are sensitive about, um, ethnic smells This is a pretty good transportation company to try. Ill definitely look into using them again and look into their other services.

Fantastic service on the busiest travel weekend of the year! Pick up driver was early and car…read moreimmaculate. Upon returning to LAX, the driver had tracked our flight and knew exactly when we landed. We texted him after we had our luggage and he was at the curb in less than 2 min. We highly recommend and will use every time!

I used LAX Town Car yesterday and was so glad I found this service. The reservation and…read moreconfirmation I received was excellent. The car and driver was very professional. I was very nervous about getting from Burbank to LAX ontime during rush hour for my flight. Mario was amazing, navigating us to LAX in record time by avoiding the freeways. I would highly recommend this car service.

After using Ben's limo for over a year, I can say they are one of the best. Never let me down,…read morealways on time. Great professional drivers.

Tired of waiting in the cab line at LAX, we decided to reserve a car and called Ben's Limos. After…read morea long day of travel, we descended the escalator to baggage claim to find a friendly face holding a card with our name on it. What a relief! He immediately took my bag and hoisted our checked bags off the baggage carousel for us. We followed him to a beautiful and clean town car and had a peaceful, comfortable and actually enjoyable ride home. We've used Ben's Limos many times since then and have been very pleased with the service each time. We have also occasionally sampled some other service and we can confidently say that Ben's Limos is the best airport transportation we've ever had.

We had GREAT customer service from Rely Limo on a recent trip to/from LAX for our vacation. We…read moreespecially wanted to highlight the service we received from their driver, William Lyles, on our pickup at LAX. He communicated with us once he was at the airport, met us promptly at the baggage area with a cart for our luggage, and delivered us to our home in efficient fashion. The car was comfortable and stocked with water and mints for our enjoyment; and he had a very pleasing musical selection on the radio. However, it was William's effusive personality and delightful demeanor that set this transportation experience apart. We thoroughly enjoyed our conversation with him during the journey. It was an easy and interesting conversation; and by the end of the drive, we felt as if we had been with an old friend. William made quite the impression on us; and he certainly represented Rely Limo at the highest level. They are very lucky to have him with the company; and we were very lucky to have enjoyed our ride home with him. We were also thrilled with the level of communication and confirmations we received from Rely Limo, letting us know they were on track with our pick-up times. Most importantly, when we had a flight delay that required us to extend our travel by one more day, Rely Limo responded immediately to reschedule our pick-up for the next day, and communicate that change had been made at no charge to us. This company is all one could ask for (and MORE!) in transportation services, and we will always use them for our travel needs.

I have been using Rely Limo for several years now for both business and some personal…read more They have always been on time, with friendly drivers for my executives. Their cars are nice and clean, and great customer service. I would highly recommend Rely Limo!

Needing to get to and from LAX from Irvine, I was surprised to discover that getting a towncar was…read moreabout the same cost as a taxi. I get annoyed with airport shuttle services (I just want to get straight to the airport!) so, even though they are cheaper, a taxi or limo was what I wanted. Craigslimo, although based in the Valley, had a great rate for transporting me from Irvine to LAX. I called and my address & travel info was taken as was my credit card information. A couple days later a driver in a towncar arrived at my doorstep exactly on time and loaded our multiple bags into the trunk then politely opened the rear door for us. It was a very nice and comfortable car with bottled water provided. We zipped to the airport and arrived quicker than I expected. After unloading our bags I tipped the driver but then was told he needed my credit card to run through one of those old-school imprint machines. Then why did I spend time to give all my info over the phone?, I wondered. The driver then explained that a gratuity was automatically added on as part of the charge. He was polite enough to immediately offer my cash tip back, which created an awkward situation. Wish they had explained this over the phone! Well, now you and I both know. Two weeks later I was certain they probably forgot our pickup request and, as our plane landed in LAX, I started to think of backup plans. But as we waited in customs I called and was pleasantly surprised to be told they were expecting us and the driver was ready to pick us up - just call again once we were headed to the curb. After we got our baggage and headed outside, I called again and was told the driver was on the way. Within a couple minutes of getting to the curb the driver arrived and loaded our bags into the car. Our driver got us home quickly, even finding an alternate route with minimal delay when we encountered an unexpected freeway closure. He carried our bags right to our doorstep (and then we had to deal with that silly imprint machine again but this time I knew it was coming!). Craigslimo is responsible and offers a good rate for a comfortable ride.

Terrible limo company. We scheduled them to pick up my wife and I after our wedding to take us to…read moreour hotel from the venue. They got lost on the way to us, were an hour late, and had a different car from what I requested. When I brought this to the owner's attention, all he offered were excuses saying that we made his driver wait for an hour and that he told me already that if his Escalade wasn't available, we'd get what they had. Terrible, terrible, terrible customer service. I'd never touch this company again.