Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

In a time where service sometimes leaves a lot to be desire, their service was amazing! Friendly,…read moreeasy to schedule, knowledgeable, took time to explain the process and available options. It was an overall great experience. I would highly recommend.

install went well and in a timely manner. technician was informative Explained everything well…read more No mess left

Today we got not only one fireplace working, but two!! Thanks to Southwest Fireplace and a special…read morethanks to Rick Maske!! Rick was amazing! He got both fireplaces working in under an hour!! The one in the basement hadn't worked in at least 5 years! Rick fixed it in less than 15 minutes!! Now we're all cozy and ready for the snow!! Let it snow, let it snow!!! Btw, it was extremely reasonably priced! For us, priceless!! C and R Ware

Art was very professional, knowledgeable and respectful!…read more Great work and customer service. Will be calling Chimney Monkey back every year for a cleaning and inspection!

I found Chimney Monkey on Yelp. I reached out to 5 different companies for an estimate and was and…read morestill am very impressed with the Owner Art and his team. Art answered all my questions while keeping all answers short and simple with no gimmicks. Once I scheduled I received a follow up text to let me know Team Chimney Monkey was on their way. The team arrived 10 minutes early, introduced themselves (Alex and Vitaly), wore bootys to protect our wood floors and explained the process. Approximate time was given for maintenance and Vitaly was right on! Inspected the roof top chimney and offered his expertise. Our Gas fireplace looks brand new. I highly recommend Chimney Monkey. Honest, competitive and their customer service is beyond 5 stars! Thank you Chimney Monkey.

These guys were so helpful in getting our fireplace upgraded from wood burning to gas. They have a…read moregreat showroom with so many options. Got our fireplace upgraded last November just in time for the holidays and we have had a winter and early spring filled with nice ambiance in our den. The whole installation process only took about 4 hours from installing the gas line, putting in the gas logs, sweeping our chimney and painting the interior box. They came out a few weeks later and got our nice new glass doors installed replacing our dated old 80s brass ones. So efficient and couldn't be more satisfied!

It's been YEARS and they still haven't fixed the two holes in my floor or both sides of the fire…read moreplace on the wall left undone. I've asked several times and they always say they'll call me or come by and never do. I fulfilled my side by paying every cent I owed and they left my fireplace work undone. UNACCEPTABLE. Oohhh and they were supposed to come back and calk. Never did. Everything was just a mess.

It had been a couple years since I'd had our chimney swept and I use the fireplace nearly every day…read morebetween late November and early March, so it was time. Chimney Bear is easy to schedule with. They have easy online scheduling; in my case the owner called to let me know his guy wasn't available the day I chose so we settled on another day. The sweep showed up on time and was quick and professional. He took numerous photos and showed me the big pile of soot he got from the chimney, so I'll go back to annual cleanings. He did a complete inspection and gave us a clean bill of health. Super easy, a fair price and a complete job. A+ all the way.

We had our chimney Serviced for the first time and Andrey Did a great job. They were prompt and…read moremade sure to explain everything to me so that way I knew what needed to be done and what was done. They got everything so clean and left no mess behind! They made sure to put boot covers on as soon as they came in also which was very nice. We will definitely be using them from now on for any of our chimney needs and servicing. A great price for the service as well. Highly recommend!

Fixed up the chimney and gave me a great price, even resurfaced some rusty panels for free for me…read moreas part of the deal. As a bonus, they took pictures of hail damage from my roof (at my request) after a monster hailstorm came through in early March. I can't get onto my roof myself, so this was a huge help to kick off a roofing project with a roofing company. Thanks for going above and beyond!

While "A-1" is in their name, they deserve an F for their terrible time management and customer…read moreservice. I scheduled a chimney cleaning with this company THREE weeks in advance and gave them a FOUR-hour window (12-4pm) on the scheduled appointment date for them to show up. On the day of my appointment, I get a call around 3pm. The call was not to confirm their arrival, but to reschedule because they were still an hour away at another job. I took time off work, lost income, only for them to completely waste my time. Clearly, this company has zero respect for their customers' schedules and is unable to manage their workload properly. If they can't handle their bookings, they shouldn't "bite off more than they can chew". Unreliable and unprofessional.

Could not be more impressed. Peter was able to fit us in just a few days and did a thorough job…read moreinspecting and cleaning our chimneys. A thoroughly nice and honest guy who wants the best for his customers. Did not try to upsell anything. I would trust his advice complete.y Absolute must use company.

The cap of our chimney flew off in last weeks wind storm. Peter came out (when others said it would…read morebe weeks before they could help) and put it back on same day. Super fair prices. We are SO grateful for how easy he was to work with and efficient and fair. Thank you Peter! Will be recommending to everyone we can.

Had a great experience with the service. Very knowledgeable and helpful…read more Told me what things would cost and what to do if I wanted to save a few bucks. I didn't feel miss led. 1st Time I used this company and I would again. Definitely recommend this service to others. Carl W.

Please use this as a warning before using this business, the owner does not honor life time…read morewarranty he states he has on parts. I had Jeff install a damper for us at the end of 2022, the metal pull you use to open chimney broke and in February I asked him for a repair, he said the part is covered but service fee of $125 is not, he said he will be on vacation for 30 days but will contact me when he returns, never heard back so in April 2023 I started texting and calling, he finally called me back 5/11/23 and as I was explaining the situation he hung up on me and would not take any more of my calls, very unprofessional .