I was hearing birds in my chimney so I decided to reach out to Top Hat. Seeing them rated 5/5 gave…read moreme a good feeling about them. Employees Dan and Lou came out and recommended a wire mesh be installed to cover the gaps on my chimney cap to prevent anymore intrusions. They weren't pushy like how some companies are and didn't offer any unnecessary work that wasn't needed. Very professional and friendly service. Highly recommend! Will be using them in the future for any services that I may need.

Did repairs on chimney. Have no idea as to what costs should be. Very expensive, which might be in…read moreline with others. Considering costs vs, and time spent doing repair ... Very friendly, explained all, took photos, to show what needed to be done. So perhaps very fair.

I learned a lot of things from my Dad-- How to be fair, how to work really hard and do more than is…read moreasked of you, how to be generous: I did not learn that if you have a fireplace and use it regularly, even if you always use hardwood, you will need to have it cleaned regularly. So after twenty years of making modest hardwood fires, I started to have a cough. My sister came to visit and even being in the living room (no fire) made her cough and gave her a runny nose. Thinking, okay, I'll have my chimney cleaned, I called Chicago Chimney. Toni was nice and said that Mario was really good at his work, and it would be $150. When he came, pleasant, personable, and clearly competent, I could see that being near my fireplace was making his nose run. I told him about my sister. Might need more that just a cleaning, he said. He shone his flashlight up a short ways into the fireplace. "I call that black glass", he said. What is it? I said. My English is not so good, he said, underestimating his excellent skills. Google clarified. I found out that bubbles of "black glass" represent the third stage of a serious creosote problem-- first soot, then tar that is runny, then the glass part, beautiful and perfectly ready for a chimney fire. One thing about my dad, he prepared me to know a good person when I saw him. Mario said that he was going to have to come back with material and brushes that could dissolve the creosote. The next day, when forty or fifty pounds of mortar on the chimney lining just fell off piece by piece once the creosote was not holding it all together, he explained that another day and another step would be involved, putting a mixture of protective covering over a now very porous surface, insulation, sealant. (As it happened, he did this himself by crawling up into the tight black space and painting it on. The dilemma of having a helper who was unwilling to do it was a problem he would deal with later. He took the guy off to another job and came back. It was this part, where he was a matter of fact about doing the exceptionally nasty work, and understanding about the kid's inability to do it-- he just said "last winter I was doing this every day." I want to put a sign up in my yard for him and his professional and humane work. He charged me $900 for the cleaning part and $1100 for the resealing part. Interestingly, this is less than $150/ year for 20 years, not even counting inflation; I recommend him wholeheartedly for yearly (or every-other-year sweeping) and for the whole cleaning and sealant job if you are someone who didn't know how bad it could get. He does tuckpointing too. The warmth and charm apparently come free.

couple of years after sweeping service and a new chimney cap I come to learn that they completely…read morebutchered my upper section of my chimney making it unserviceable. now I'm several thousands of dollars out of pocket to fix what they did. Cleaning was fine, but would not recommend for repairs.

Great experience from start to finish. The technician was prompt, professional, and extremely…read morethorough--not just with the cleaning itself, but with the full inspection of the chimney and fireplace. They took the time to explain what they were seeing, pointed out areas to keep an eye on, and made sure everything was safe and functioning properly before leaving. The cleaning was done carefully with no mess left behind, which I really appreciated. It's clear they take pride in their work. I feel much more confident heading into the season knowing everything has been properly checked and serviced. Highly recommend.

Have been using Superior for years to service my chimneys. They have always been professional with…read morethe highest standards of service. Recently I suffered some damage during a storm and Alan came out for the repair. He was outstanding and I highly recommend this firm.

Your one stop shop for everything chimney related! Andrey and his team were total ROCKSTARS!!!…read moreThey are very thorough and ensure you get all the insights you need to make the decisions necessary! They are upfront about all costs and you have the freedom to make the right choice without pressure. Excellent communication skills and mannerisms. I wouldn't bother engaging any other chimney contractors, this is your best bet. Outside of the somewhat long wait before the actual appointment (i think they were booking about 4 weeks out when i called), i have ZERO complaints or concerns. They wore masks, wore boot covers and made no mess whatsoever, putting things back exactly as they saw them and tidying up after themselves (well i didn't get on the roof with them :). Now just if all contractors had these attributes what an amazing world this would be. Kudos!

It had been a couple years since I'd had our chimney swept and I use the fireplace nearly every day…read morebetween late November and early March, so it was time. Chimney Bear is easy to schedule with. They have easy online scheduling; in my case the owner called to let me know his guy wasn't available the day I chose so we settled on another day. The sweep showed up on time and was quick and professional. He took numerous photos and showed me the big pile of soot he got from the chimney, so I'll go back to annual cleanings. He did a complete inspection and gave us a clean bill of health. Super easy, a fair price and a complete job. A+ all the way.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Honest and on time. Thoroughly explained what they did, what was needed and helped me understand…read morewhy. I will work with them again in the future.