Art was very professional, knowledgeable and respectful! Great work and customer service. Will be calling Chimney Monkey back every year for a cleaning and inspection! read more

I found Chimney Monkey on Yelp. I reached out to 5 different companies for an estimate and was and still am very impressed with the Owner Art and his team. Art answered all my questions while keeping all answers short and simple with no gimmicks. Once I scheduled I received a follow up text to let me know Team Chimney Monkey was on their way. The team arrived 10 minutes early, introduced themselves (Alex and Vitaly), wore bootys to protect our wood floors and explained the process. Approximate time was given for maintenance and Vitaly was right on! Inspected the roof top chimney and offered his expertise. Our Gas fireplace looks brand new. I highly recommend Chimney Monkey. Honest, competitive and their customer service is beyond 5 stars! Thank you Chimney Monkey. read more

Chimney Monkey - Alex and Vitaly replacing and cleaning our gas fire place - Chimney Sweeps Near Me - Buffalo Grove, Illinois

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CM repaired our 6-flat's chimneys and installed chimney fans. The fans are unacceptably loud in my unit, even though I didn't have a fan installed for my fireplace. And the worker who installed the switch for a future fan installation did a crap job, which will require repatching and re-painting the wall. read more

SUPERB service from beginning to end with the Chimney Monkey team! The company utilizes easy to use online scheduling, text updating, and invoicing. Staff are very knowledgeable, great communicators and detail oriented. From the initial visit by Brad who provided a comprehensive explanation of findings and recommendations, follow-on conversations with Brett regarding project scope and pricing, and on-site work completed by Rufino and his team, Chimney Monkey did an excellent job performing flue re-lining, gas log refresh and chimney crown replacement in my home... Very impressed with the company's commitment to customer satisfaction, quality work, and cleanliness. Will certainly turn to Chimney Monkey for regular inspections moving forward and would definitely recommend to others!! read more

I am glad they acknowledged the damage they caused/ my experience was less than ideal. How about doing the right thing and fixing it? read more

Chimney Monkey - Me trying to fill in the damage. Would have been nice if they fixed it - Chimney Sweeps Near Me - Buffalo Grove, Illinois

Scam artist. The first technician who came out for a an inspection told me that everything was perfect. He was knowledgeable and professional. The following year, last week, the technician was shady and obviously up to something. I just wanted him out of my house. He told me that I should tear my chimney off my house and build a new one and then sent me a quote for $20k. Interesting since the previous homeowner already did that work. I could rant about how dishonest he was but I'll keep it short. Run from this company of scam artists. read more

OK seriously, don't even consider anyone else to handle all your chimney/fireplace concerns. When we bought our home about 2 years ago, we had zero knowledge of the fireplace. We imagined it was as easy as buying some ceramic logs and a grate from Amazon, arranging them, and lighting it up. And that's what we had been doing until about 2 weeks ago when I noticed that it was burning really loud. A quick Google search diagnosed it as a "possible clogged burner." So, I took to Yelp to find someone who can help me. I requested multiple quotes, and was immediately impressed with the prompt, detailed communication I got from Chimney Monkey. They offered the "refresh" for $200 where they would replace the sand, lava rocks, and embers, while cleaning the burner and the logs. But when Dimitry arrived (right on time), we discovered that we actually had a gas-starting, wood-burning fireplace. So, we needed to convert it. Dimitry had the entire kit with him, so without thought, I decided to get it all taken care of. He installed a new line and tray, as well as all the necessary components. Now, we have peace of mind, and an AMAZING looking fireplace. Oh, and whisper quiet, too! I appreciated his professionalism, workmanship, honesty, politeness, and for taking the time to explain everything to me. My experience with Dimitry and my previous communications with Danielle make Chimney Monkey the BEST in the biz. Seriously, don't even consider anyone else. Their rates and their employees are truly exceptional! read more

Highly recommended.Very professional and explained everything very thoroughly. Chimney monkey will be the only Chimney service you'll need again. read more

Having purchased a new home I wanted to have my fireplace checked out and cleaned. After reading all the positive reviews I decided to try them out. My Technician Vitalie arrived and he is definitely a Super Star. He explained the whole process from start to finish and I am a Very Happy Customer. I definitely would recommend Chimney Monkey to anyone with fireplace issues!!! read more

We are SO impressed with Chimney Monkey! When I called to schedule our first appointment to inspect our fireplace, which we haven't used since moving into our home, we got an appointment quickly. Mike came out and was so friendly, professional, and very knowledgeable. He explained everything in detail. He told us our options, and there was absolutely NO pressure to do anything further. We opted to have the needed work done, and Mike was able to get our gas fireplace up and running the same day (today). He was patient with us as we asked questions and reviewed how everything works. He was very neat, cleaned up everything when he was done, and he was great to deal with. We are very happy with the people at Chimney Monkey, and we highly recommend them for any and all chimney/fireplace work you may need. It's a great company! read more

Do not waste your time with this company. I called them to make an appointment which they gave me a 30 minute window. 15 minutes after my window I called them and they did not answer. I called them again 15 minutes later, still no answer. Finally 1 hour and 15 minutes after my scheduled time they called and apologized for "oversleeping". Their hours are listed as 7AM to 9PM. Someone does not get to the office until 9:15? This is just sheer laziness and certainly not worthy of my business or yours. read more

We bought a new condo in August and it's the first place we've ever owned that had a fireplace (ventless gas insert), so I wanted to make sure it was in good working order before using it for any length of time. I requested an appointment with Chimney Monkey and they gave me an appointment time and quote over the phone. Lorenzo showed up today and did a very thorough inspection - checking for gas leaks, carbon monoxide, clogs, etc. He took the time to explain everything to me and ended up only charging me about 60% of the quoted amount because everything was working perfectly. I will definitely be scheduling any future fireplace work with Chimney Monkey! read more

Chimney Monkey in Deerfield is a great company to partner with. Well run. Professional.

Got gutters and down spouts cleaned as well as chimney clean and inspected. Great to get both done in one call. Good work, good price, very responsive and easy to work with. Definitely recommend. read more

I had Chimney Monkey come out to look at my Chimney and give me a quote for the work needed. They were the 3rd company I had come out. They were not pushy and told me like it is and I appreciate the honesty. I will definitely be calling them to do the work and recommend them to friends, family and clients. Thank you for being so kind, honest and truthful. I really appreciate it. read more

Job done as requested. Good communication. Easy billing. I will use again. thanks Aundrey.

Don't use this company if you expect to have any sort of communication or response. We had them come out for an inspection September 18 and we're told we would get an estimate for repairs that were needed. I called and emailed several times over the next week and a half asking for out estimate. Then on September 29 someone came out again to do another inspection because the first one wasn't good enough. He told my husband we needed a lot of work done and would get us an estimate. Yet again we haven't heard back from anyone and have not received any estimates. read more

Seem fine but never sent us an estimate. They came out, looked at our chimney, and not a word since. We just bought our house and it's a renovation so we know a lot of work needs to be done. read more

Probably some of the most honest and decent workers I met so far. They did a great job cleaning our fireplace chimney and installing a chimney liner for the water heater. All this with a reasonable cost. I would definitely recommend these guys and will not hesitate using them again. Thank you! read more

Stay away from this company. With their big advertisement and so dedicated 24 hour service. I had to wait 2 1/2 weeks for an appointment the window they gave me was between 12 and 12:30 They called me at 12:10 to tell me they couldn't make it. After I rearrange my work schedule to be home. Terrible customer service‼ read more

We hired chimney monkey once for a parge coat, and once for a chimney sweep. Both times the techs were very knowledgeable and respectful, wearing boot covers in the house and laying down floor protection. They vacuumed up any stray ashes around the area when service was complete. I asked lots of questions and the tech was more than happy to chat with me. Planning to use chimney monkey each year for our sweeps. read more

Chimney Monkey was seamless from beginning to end. From scheduling, inspecting the unit, and getting the work done was so quick and easy! Dayna was extremely helpful and was quick to respond to me and give me any needed updates. I will definitely be using them again for other properties in my portfolio! read more

Had several cracks in my chimney which they repaired. Great service, very professional. They care about doing a good job to make the customer happy. I would highly recommend. read more

Great service. Happy with the chimney cap that was installed. Easy payment option online. Great communication as well.

Prompt responses, easy scheduling. Showed up on time and very professional. Brad did a great job explaining everything to my husband & I and troubleshooting our fireplace when we couldn't get it to turn on. Thanks so much for the great service! read more

I requested pricing from Chimney Monkey to power wash my small two story home in Buffalo Grove and even though I can't vouch for their service, their quote was 100x the price of a local recognized competitor. read more

Thorough inspection, uncovered issues with water heater, fireplace and furnace and provided guidance for solving. Thanks!!

We just bought a house recently and wanted to use our fire place since its winter now. But we decided we should get it inspected first since its a fire wood burning chimney. I contacted them through yelp and they emailed me back within the same day giving me information and a general quote. I called them and scheduled an appointment which they had available for the end of the week (which was awesome). They came promptly on time (which is a good start), explained what needed to be done and answered all my questions. I ended up needing a chimney sweep which took about an hour for the whole the process. I also asked them about installing a gas non burning log to my fireplace which they can do for a fair price if interested. As they did the sweep they covered all the furniture so it wouldn't get dirty. After they finished they explained the whole process of turning on our fire place, which I appreciated tremendously. They even gave me a log so I know what to buy in case I don't have cut up wood logs lying around(which I don't lol). All in all these men provided excellent service, they came on time, and pricing was very fair. I don't understand why they don't have more reviews they were great! Definitely will use them again for our future chimney sweeps and recommend them to everyone! read more

Awesome job - I'll be hiring them every year going forward. Very professional, showed up on time, explained everything in detail and made sure I completely understood everything. Made great recommendations and very reasonably priced. Don't hesitate to hire them! read more

I have some bricks crumbling apart at the bottom of my chimney in the basement which I believed to be from precipitation making its way into the chimney. I was warned that no matter what, "chimney guys" will tell you that you need a new liner and to be leery. I called them up on Monday, they sent the team to my house at 8am Tuesday (prompt arrival) and took a look at my chimney. They said it was in excellent shape and needed some very minor repairs and that the liner even looked good. After looking at the basement, they thought that the previous owners had some water damage from a faulty chimney and took care of business. They could have told me anything and I would have been at their mercy but they were very, very honest and I would recommend them to anybody reading this review and in need of some chimney help. Great job guys! read more

The customer service was out of this world. They got back to me right away and scheduling was easy. The technician was superb. He explained everything clearly and answered all of my questions. I will be using them for all of my future fireplace needs! read more

My wife and I are relatively new homeowners, so we've been really trying to find good resources in the area. Art is definitely one of them. There was a bit of a scheduling snafu, but he more than made up for it. He was straightforward about our chimney issue and didn't try to press additional services - which of course, after this, we will definitely be using when it comes time. Because we've been renting up until recently, we never really had a reason to look for chimney services, so we didn't know exactly what to look for. Turns out we got lucky on the first try. read more

Wanna talk about panic? We recently had a new furnace installed in our downstairs unit and for some reason it wasn't working. I don't know anything about furnaces, do you? After calling an HVAC company for inspection they referred us to get someone to look at our chimney. Apparently our furnace wasn't working because the safety feature was cutting on. Why you ask? The dude who installed it did a terrible job and didn't tell us the CO2 wasn't being vented out properly because we have 150 YEAR OLD CHIMNEYS. Like who has 150 YEAR OLD chimneys? Apparently we do. Chimney Monkey was out in a couple hours to take a peak at what they were looking at. The chimney was crap, the furnace installation was crap, everything was crap. We paid for the inspection and they sent us a quote to clean out the chimney and install a chimney liner, something that apparently you need and has been a law to have since like 1920. But our vintage chimney didn't have one. ANYWHO chimney monkey sent a very reasonable quote and was out to fix everything the next day. They worked so efficiently that I cannot get over how seamless everything went. The guys were great. We had our gutters being installed at the same time and everyone was respectful and worked around each other. I CANNOT RECOMMEND CHIMNEY MONKEYS ENOUGH. Like wow, is this what professional contractors are like? A+ in my book. Thanks so much for fixing everything in literally 24 hours. read more

I don't know what it is about this company. I paid $100 for a quote on 12/31/2020. It is now 2/3/2021, despite numerous calls to the company where I always get an answering machine and several emails still no response. I don't know what else to do. Matt 312-208-2588 read more

Art and Vitaly were amazing in every way. First, they carefully protected every aspect of our living room. They noticed that the fake coals under my gas logs were very dirty, so much so, that they might have to replace them. They told me the price and I approved. A little while later, I noticed them carefully going through the dirty coals and vacuuming them. When I asked, they said they determined that they did not need to be replaced and simply could be thoroughly cleaned. So, even with an approval from a customer to make more money, they did the honest thing. This is rare these days. Next, I see them in the front yard doing something. They were assembling a drone to examine our roof since it is very steep. With the drone, they quickly examined every aspect of the chimney and determined nothing needed addressing. This was an amazing experience. read more

This is a follow-up to my earlier review where I rated the service by Chimney Monkey a "1" due to damage done to my damper during a scheduled chimney cleaning and the lack of response when I reached out to report the problem. I'm happy to report that Chimney Monkey was in contact with me after my review and came out quickly to remedy the problem with my damper. The technician worked on the damper problem for several hours yesterday and was successful in repairing the damper. I was able to light my first fire in 2020 last night in my wood burning fireplace; everything worked great. Thank you! read more

Very impressed with this firm, staff and ease of setting appointment on their website. I came across this firm in an on-line forum where they were recommended for dryer vent cleaning. I went on-line on a Friday at 5:30PM and was able to set up and schedule an appointment on-line. Super fast and easy. My scheduled time was a few days later on a Monday at 8AM - 9AM. When I received the e-mail confirmation I had a minor question, so I emailed and got an answer a few hours later, on a Friday night. So quite nice. The crew showed up on-time about 8:15AM and introduced themselves - Vitale and Alex. They were professionally dressed in company attire and completed the dryer vent cleaning within the time expected. They explained everything every step of the way. One dryer vents to our roof, so they went on the roof and cleaned everything very well. Inside they wore booties and put down tarps. Everything was very clean when they left. Very professional. The price quoted was the price charged. No efforts to upsell. I was really impressed with this company and crew. Would highly recommend. read more

Had a blocked chimney and these guys were able to identify the issue and resolve it, plus point out the items that needed repair (we knew there issues but didn't know specifically), all in less than two hours! Definitely hiring them back for the follow-up chimney project. read more

Wow!! Right on time, spent a ton of time answering all of my questions and made me feel super safe using my fireplace. Will definitely recommend to others. read more

We're no better off than before we hired CM. 3 strikes and you're out. We smelled a gas leak after chimney cleaners left. After their work, an awful draft blows into room when flu opened and leaks a cold draft after it's closed. Hired a plumber to fix gas leak but fireplace unusable for weeks after their cleaning. I called Art to come back to make the lighting kit work right since it didn't after first cleaning. I scheduled for a return day without definitive time. He cancelled on that day and postponed to 5 days later but he again cancelled that appointment, 3 minutes after his arrival time. We're back to finding a different provider. read more