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Road Runner Internet Access

1.3 (3 reviews)

Services - Road Runner Internet Access

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Spectrum - Charging station

Spectrum

(69 reviews)

South End, Dilworth

I'm in Texas, but I spoke with Tracy in North Carolina. I want to begin this review by saying I was…read moreseething through my teeth getting through Spectrum's automated messaging. It infuriated me. Upon answering my call, Tracy was not only in a positive mood, but she was a ray of sunshine- asking why I wanted to leave Spectrum, and if there was anything they could do. I told her I was upset I only received one email reminding my promotional rate would soon expire (though I received almost a dozen emails when I signed up). She understood, and looked through the promotions to see what else Spectrum could offer me. I was apprehensive she would find another plan, and I had already decided I was going to move to Verizon. Tracy's genuine interest in my situation and eagerness to find a plan right for me made me STAY WITH SPECTRUM. Tracy deserves a raise. She's an incredible saleswoman, and completely flipped my day around. I signed up for another YEAR WITH SPECTRUM. Thank you, Tracy, for being a light in a world of darkness. Truly a remarkable personality.

Just want to warn people about Spectrum. IF you decide to stop using their services mid-billing…read morecycle, they will still charge you the full amount. My spectrum bill had gotten to almost $200 a month so I found other services that are way cheaper. I ended up paying over $31 a day for 6 days of service. BrightSpeed is way cheaper, and ROKU has a 1 time charge and you get plenty of TV options. Mint has cheap decent cell service available. Not sure about everyone else but but less than $80 I am getting the same service. Given the cost of food I can use the extra $120 to cover groceries.

Spectrum - Anuel AA: Hasta La Muerte tour

Spectrum

(5 reviews)

SouthPark

Came to a last minute concert with a friend to see Anuel AA: Hasta La Muerte tour. It was ok, only…read morebecause it was on a Sunday and I had to work on Monday. I enjoy watching my favorite artists at this location because they always have great food, drinks and plenty of parking available. It is pricey so I always try to eat and pregame at home before a show. What really made this a great night was that we got offered to upgrade our seats for FREE. We ended up with center seating in front of the stage versus the nosebleed seats we had. THANK YOU SO MUCH FOR HOOKING US UP!!!!!

Dear Spectrum - SouthPark Location - Sharon Road Employees, Please accept my apologies from…read moreinterrupting you "Meditation" on Sunday Afternoon - 21 January 2024; - You went above and beyond provided me with useless telephone numbers - only seeking to send me away. Thank you for wasting my time. It's sad that you don't value your customers. Purpose of my visit was to make further inquiry about additional services and options available t me at my new apartment complex located in City Place. You are the ISP for this location. Your unwillingness to provide me with additional basic information really makes me anxious and concerned about entering into any service agreements with your organization. Why couldn't you just listen to me? I hope this was just a fluke and your company truly does value its customers. Anyways - I suspect I'm forced to venture out to another location and see what your organization an offer me. If anyone from management is reading this - you please reach out to me. Not cool at all young lady with the multiple piercings in your nose. Poor value - Total waste of my time.

Spectrum - Latest error message!

Spectrum

(48 reviews)

It is very rare that I get exceptional customer service at a utility, like Spectrum, so when I do I…read morewant that person to be recognized. Steven K. at the Pineville Matthews Road location in Charlotte gave us exceptional customer service during our visit on 5/8/2026. We brought my 84-year old mom in with her very old cell phone that was making strange noises and pop-ups. Steven was super kind and gentle with my mom. He examined the phone for viruses and then explained what he thought might be the problem with it (she was holding in a button too long). NOBODY at that location has every been so nice and kind to her. He never made her feel bad or ashamed about her old phone and didn't try to pressure her to get another one. When I thanked him for being so kind he was very humble and acted like he believed that is how you treat your elders who have trouble with technology. He is a true gem and we are very grateful for his kindness making our day. I hope his example spreads to some of the others we have experienced at that store.

Could be one of the worst run places I've ever been in. Employees do not recognize/acknowledge…read morepeople when they come in, don't seem to care about anything/anyone(very distant/bored), and don't apologize or care when they mess up!! There were 7 of us signed in as walk ins, first 2 had left. So they call the next 2 and the 3 of us left were just erased from the waitlist- We got texts saying thanks for coming. When we spoke up they first thought we were lying, didn't apologize- and didn't care. Then the guy told me my husband had to do the change, though he isn't even on my mobile account! Am seriously considering changing providers now

Road Runner Internet Access - isps - Updated May 2026

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