very high marks for the driver at RoadOne Towing but very low marks for the company in general. my sixteen-year-old son Wyatt had borrowed my truck and was headed home after a wrestling tournament. he hit something on the freeway that blew up a front tire and took a hard left turn into the westbound 78 median in San Marcos. he wasn't seriously injured but the Tundra wasn't drivable. the tow truck was already hooking up by the time I get there which was PDQ. fast, friendly, efficient, but here's where things get sketchy: he asks me where I want the truck towed and I tell me as close as he can get to Carlsbad. the Tundra got dropped off at a yard in Escondido and, with a little back-dating, was checked in before midnight. apparently, the yard runs on Hawaiian Standard time. why is that important? because the yard charges storage fees by the day so I got charged for Friday. they're not open on weekends, so I get charged for Saturday and Sunday. Monday's a holiday and they're not open so I get charged for Monday. they don't take credit cards over the phone and I can't get to the yard because it's in effing Escondido and they have my truck so I get charged for Tuesday too. with a lot of help from USAA, the yard got paid and the Tundra towed to a repair place in Carlsbad. total cluster-bang. I doubt the driver got a cut of the money scammed by the yard which is a shame because he did the heavy lifting on a chilly, wet, and generally miserable night. anyway, if you use RoadOne Towing, do a better job of getting control of the situation early and often than I did. read more

RoadOne Towing - Towing Near Me - Encinitas, California

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This company employ's criminals and they are willing participants in their illegal activities. I got into a car accident with some road debris and caused my vehicle to rollover. by the time I exited my vehicle there was already a tow truck driver there. Some fat cholo who stole my car against my wishes and tried to extort me to have my vehicle dropped. This sorry sack of s***, preyed on the accident scene, managed to get my car loaded up against my wishes and then ransacked my vehicle for any valuables he could get. by the time I got home (3 days to get home since I had no phone cuz it was inside my car and didn't know anyone's number), I immediately admitted to the hospital for my numerous injuries and upon release and returned to San Diego over the 100 miles one way to get my vehicle. The fees were already outrageous at nearly $900. I was allowed to retrieve my property from car, but there was nothing of value left with all my tools gone and even my dvd stereo missing. These guys are as crooked as they come. they are working in-cahoots with San Diego CHP, because i filed a report with CHP and they did zero investigation to help me recover my things or at least try to hold someone responsible for the entire situation. CHP said they contacted the tow company and the response from tow company was "no one had stolen anything from the car." End of investigation. It is truly sad that these crooked officers and predatory towing companies do this to people everyday for no reason and without any consequence. I am asking everyone to never use this business for any towing needs. They are thieves and crooks and need to be shut down for their illegal practices. read more

Around midnight and as I am cruising down the freeway out of the blue a big piece of wood(??) was in the road. It couldn't safely be avoided and one of my tires hit it. My tire pressure warning light didn't turn on, so I kept driving.... but 30-60 seconds and I find myself making an emergency stop on the shoulder to find out that my tire is completely sheared. **Searching Yelp for a towing company with good reviews that was open at midnight and would service the area near Del Mar was not panning out.** Fortunately a CHP officer pulled up and asked me if I wanted him to call a towing company [for which I would be responsible to pay]. Given my unfruitful Yelp search I said that would be appreciated. He contacted RoadOne Towing and said they typically arrive w/in 15 minutes. 5-10 minutes later RoadOne r arrived. He told me it would be $154 plus mileage to tow the car. I asked him what would be the price to change the tire with my spare; he said it would be a flat $154 (pun intended :) ). He changed the tire lickety split, charged my credit card, and I was on my way. I forget the name of the driver who changed my tire, but he was very friendly. If you find yourself in need of a tow or tire change, especially late at night in the Del Mar / Encinitas area, I would definitely recommend RoadOne Towing. Thank you also to the CHP officer for calling them for me. P.S. I have no idea if the rates are the same if you call them directly versus if the CHP calls them for you. read more

They towed my car, 1/2 mile and quoted me $350 when arrived they changed the price to $488 The customer service has no idea what they are doing and management is impossible to get in touch with good luck if you get towed from Encinitas read more

Excellent service and closes on time 5pm and takes cash or credit. I called and asked to wait as I was on traffic jam and they did. Thank you read more

Legal robbery, please, city of Encinitas Sheriff's Office, stop using this company. It makes the city look bad, this is the most disorganized company dealing with precious life resources and assets of the citizens of San Diego. My car was towed for being in a spot over 72 hours. Was told by the police department while trying to find the car to call Road One to find out where the car is. Right after finding out at around 10:30-11:00PM where the car was, asked Road One if my friend could come pick it up as I was out of town. "Sure! No problem! Make sure they have a valid driver's license." Is what I was told on the phone, and was given the address. My friend goes to pick it up, no one is there, it's pitch black at the lot. I call again, different person answers "Sorry that location isn't 24 hours, you'll have to arrange an appointment and they are not open over the weekend. Also you will need a notarized letter stating your friend can pick it up. You will be charged for another day if you don't pick up by midnight." This was Friday at 11:30PM, so already we were either looking at an after hours fee anytime before Monday ($110 as quoted on the phone) or an additional two days of storage off the bat. Conveniently, that time my friend spent getting there and waiting could have been used by me to get a notarized letter, but instead it took that second call while my friend was waiting there to get that information when it was practically too late. Another day charged. I get a notarized letter, make an appointment for 1:00PM the next day. The person who shows up was kind, however, by no fault of their own, knew nothing about how to even take a credit card let alone go through the documents, etc. Turns out they sent a driver, not someone from administration. Through four phone calls between the driver and who knows who, about an hour into my friend being there, I hear "They need to send a notarized letter!" from their team. This is something we already did and explained about 12 times prior from the start of the interaction an hour ago. Turns out there was an error on the letter with the VIN, my bad, but even so, that does not excuse the disorganization and misinformation so far of what has happened. I get a corrected notarized letter with the correct VIN, so far I'm $25 in the hole for the notarized letter negating the one with the mistake. Monday roles around, my friend again goes out. Again, it took over an hour to figure everything out. I sent a picture of myself with my ID, picture of my ID, picture of myself with my Title, picture of the Title, proof of insurance, and the corrected notarized letter to Road One. My friend kept me on the phone while talking to the people behind the desk. First, they couldn't agree on how much it ACTUALLY cost to get the car out. I could hear them saying numbers questioningly like "$850?, $675? Do I charge for X? Do I charge for Y? I already ran the card! What do I do??" They were adding and subtracting seemingly arbitrary things from the bill. Second, they started billing us a Lien fee after three days of being impounded. Well, on the third day we were told it wasn't a problem to just come on by and pick up the car, that was the night my friend drove over and no one was there. We wasted the time we could have spent getting the documents they LATER said we needed, going to the place and trying to figure out why no one was there. So the Lien fee started the NEXT day (how convenient), and continued through the weekend where we essentially weren't allowed to get the car out because they were CLOSED. I wanted to pay with my credit card. For some reason today, when the car was released, that was impossible and it "SHOULD HAVE BEEN ON THE NOTARIZED LETTER!" I heard the person on the other end say. Nope, two days prior Road One said they would accept a picture of my credit card. And to boot, I asked multiple people multiple times what needed to be on that notarized letter, no mention of payment method. $630+, three visits, several hours of time, paying for notarized letters, gas, lyft, repeatedly inconsistent information, phone calls, I still don't even know if all of the charges are legitimate. To add to this, my car now has a throttling problem it did NOT have prior to being towed. It isn't fair to the citizens of San Diego for something as valuable to life as a vehicle to be in the hands of such an incompetent company. This should have been simple. In my case the first phone call should have been. "You have to book an appointment as this location is closed right now and until Monday. You'll need a notarized letter with XYZ information on it if you need your friend to pick it up. It will cost this amount. Call me an hour before you can pick it up for an appointment and have a credit card number ready." Not one time did I hear anyone from Road One agree on anything in conversing with one another, so even THEY couldn't agree on their OWN policies and prices. read more

I waited 2.5 hrs so they are terrible. Use anyone but them. The dispatch told me 15 minutes out two separate times.

Yah that's pretty grimy and scandalous don't you think? I clearly won both of these vehicles and all of a sudden everything was deleted. Great customer service right? Smh keep up the great work guys and the outstanding people skills. read more

RoadOne Towing - Towing Near Me - Encinitas, California

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By far the most rude people I've interacted with in any sort of business. I dropped a friend off at Road One so he could pick up his truck that had been towed. The parking lot was full and there wasn't enough room to turn my vehicle around. Their gate to the back was open so I pulled through, turned my car around, and proceeded to leave when one of the truck drivers in the back lot started screaming at me. I stopped and waited to talk with him as he walked towards my car, cursing and screaming. Once he walked to my car I told him in a calm manner that there was no room to turn around and I was leaving, but he continued to scream and curse that I wasn't allowed to be in the back. I remained calm for a while but after being continually verbally assaulted I realized that there was nothing I could do to diffuse the situation. I yelled back and left. I don't normally act like this but I was pushed by an irrational and angry person acting off of emotion. Its already tough enough dealing with the fact that your car has been towed. It would make such a huge difference if the staff could be polite and understanding of peoples situation. I know that its not their fault the car got towed and they are just doing their job. The problem is there was no respect given. Nothing I did warranted the response that I received. I simply turned my car around because their location does not allow the room to do so when the parking lot is completely full. After looking at the other reviews its obvious that I'm not the only person that has dealt with this. I'm sorry for anyone who has to deal with these individuals. read more

RoadOne Towing is a business you hope you never have to deal with. My car was towed from Solana Beach because the parking brake slipped and it was blocking traffic. OK my mistake. But when I called RoadOne what did they tell me? That the registration was expired. I wouldn't be able to pick it up until I got a clearance from the sheriff. Only problem - my registration was up to date. The sticker was on the plate. The registration was inside the vehicle. Would that do I ask? No. You still need the clearance. How to I get a clearance? Who do I call? They had no advice. Oh yeah. The charges were already $285 growing at $40 per day. If I wanted to meet them after hours that's another $90. It was clear RoadOne is out to take you for everything they can. This was $285 minimum for a 3.5 mile tow! So I figured out on my own how to clear the registration issue. I showed up at RoadOne the next morning at 8 am to rescue my car. Nobody there. And the place looks like something out of a B horror flick. Electric fences, aging building, peeling paint. I called the main office and I guess they woke someone up who showed up 45 minutes later. This is the same place that was going to charge me an extra $90 for an after hours pickup. No discount for my inconvenience. Thanks for nothing RoadOne. Hope we never do business again. read more

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In a world of nonchalant service , I was very pleased with Road One. When your auto is in a towyard for whatever reason, it's a stressful situation. I was treated kindly and compassionately. Though my car was totaled, they helped me retrieve my belongings and even carried them out for me. The employees are friendly and professional. Just nice people! I absolutely recommend RoadOne to anyone who needs towing service. read more

Zero star if i could. They illegally towed me and i will be taking them to small claims court. After doing research online and finding the laws of towing they did something called "predatory towing" which is against the law. It's when they illegally tow vehicles for profit. They are rude and disrespectful on top of it all. Don't hire them for your towing needs. We don't want to support businesses that take advantage of our community. They only towed it a few blocks and charged me $200 read more

I wish I could give negative stars. At 4am on a Saturday outside my house which is LESS THAN 1/4 of a mile from RoadOne Encinitas, they came escorted by the Encinitas Police to tow my car for a marathon on my street the following day. Before the cop was there and my car was hooked up I begged to go grab my keys and move it. THEY REFUSED as I cried and begged OUTSIDE MY OWN HOME. 20 minutes later when I showed up to pick up the car they STOLE FROM UNDER MY NOSE. They charged me... ... ... THREE HUNDRED EITHTY DOLLARS. I am a college student. This was my whole months budget. They charged me a $40 "daily storage fee" when I arrived at the tow station before my car was even there. Everyone was rude except one young man who was moving my car to the front for me. Awful awful experience. read more

Dont buy their auction cars!!!!!!!!@@@@@ Horrible situation!!! I bought a truck to relocate and sold it. THE TRUCK WAS REPORTED STOLEN AND CONFISCATED AT GUN POINT!! Dozens of calls and they will do nothing but ignore you!!! They did not ensure clean title!! Would not furnish me another copy of my purchase RUDE, HORRIBLE SERVICE, THEY WONT ANSWER MY CALLS. Their auctioneer says, "happens all the time" Five hours of calls to Williams and san Diego police department. Road one doesn't even check the national data base to ensure clean title. They deserve to be sued read more

It's rare that I walk away from a tow yard with a smile especially after spending a chunk of money. But Encinitas Roadone towing did just that. Caprice (sorry I'm a horrible speller and prob bombed your name) is a joy to deal with and I hope next time I get towed it's from her tow yard cuz she is just awesome. read more

We called roadside assistance to get a flatbed for our classic car and they dispatched roadone to pick our car up. They said it would take 30-45 minutes to get a truck to us, however, I called after waiting 2 hours to be told that we were next in line after the driver finished the call he was on. So we waited another hour before someone called to tell us that they were at an accident and that we needed to call out insurance company to get someone else. I do not understand why they couldn't have called sooner. Sounds like they over booked. This is very unprofessional. The whole ordeal took a total of 5 hours. This is not okay. I have dealt with this company in the past and have had a good experience that's the only reason I gave 2 stars. I was extremely disappointed in them today. read more

Oceanside, Ca RoadOne towing - I would give zero starts if I could. They are dishonest and crooked. I would report them if I could. I am still going to see if there is anything I can do legally. They should shut down. They used an address for me that I hadn't lived at in over ten years! I updated my address with them TWICE! They still used the old one. My correct address is current with DMV, which the WOMAN I spoke to on the phone LIED when she said she contacted DMV to get my address! That was such a huge lie lady!!!! I still haven't received the notice! read more

The worst. Damaged a car a few years back and took over 3 hours to respond with a 60 Min promised response time. You'd be better off pushing your car, and less angry. read more

My sister had her car towed and I work with tons of towers private and commercial and never had I seen fees like she incurred. I would never use a company like roadone towing. Careful if you are a young girl they will take advantage of your wallet!!! Beware beware read more

This service... If you want to call it that... Make it harder than it has to be to get your car back after they steal it... Avoid at all cost. The service department is rude and the women who answers the phone conveniently knows nothing. read more

I booked a tow for a certain time the next morning and they came way early and, though I arrived before the scheduled time, they didn't wait or call me. There are plenty other options out there for service providers who want business than to deal with these guys. Very disappointing! read more

These people are the scum of the earth. DO NOT EVER DO BUSINESS WITH THEM. They charge a fee clearly in excess of what they are allowed to charge, but it's not worth the time to fight them over it. The best thing you can do is never do business with them. I implore you to never contact these guys for a tow. read more

Thank you to the Road One receptionist who helped my sister. She carried the bags for her because she was injured.

Was wondreing if my green 1999 tomas moped was still there or did it go to the auction.It got towed there and could not get out because it wasn't registered in my name yet but i owned it so i would like to get it back. It is green with encinitas stickers on it. They tryed to charge me more than the moped was worth which is bs. Just found out you do not need a registration on a moped to get out of an impound because they run under the bike laws. Road one towing stold my moped. They like to steal other peoples belonging and make money off them buy selling at auctions Pete760-893-0198 read more

If I could give no stars I would, called my insurance company and they called in for a tow truck with a eta of 60-90 minutes. 3 hours later nothing showed up and I called my insurance again. Tow truck company told them they'll be there in 25-30 minutes, waited that time length and nothing showed up so I called the towing company. No one answered so I called my insurance again and the tow company told them 20-25 minutes due to traffic/accident. From google maps there was no accident and no traffic, I could see everything since I was stuck on the highway. Waited a total of 5 hours and decided to cancel the road assistance, finally a friendly tow truck pulled over and gave me a lift for 75 back to base. NEVER EVER call this tow truck company, they'll take forever and they'll only make excuses for why they're not there at the said time read more

do not use. you will never figure out the red tape and have time to go to the multiple locations that they require to EVER get your car out. so ridiculous. ripoff!!!!!!! first, they gave us the encinitas address 1025 s coast hwy. we drove there and circled for an hour, calling and asking for visual references(restaurant, something??), which they could not give us because the person who answers the phone is not at the location. THEN, they the GPS said that address was in oceanside, so we called and asked to verify the city - they said, oh yeah, it's oceanside. we drove there. we called again asking for visual references, and finally, asked if they were oceanside or encinitas. the guy said," oh yeah, it is encinitas. i thought you asked if we had a location in oceanside, not if we were in oceanside." the next appt was 2 hours later. we called again to verify visual references. none available. we drove by, waited, and waited for 5 hours - driver got redirected to another pick up. finally, the driver showed up, and said we had to have smog on the registration (paid but not smogged) to get the car towed to the repair shop. the next day, we called to verify what the shop needed to release the car. they said they did not need DMV day pass to move the car if it was flatbed towed. we arranged. they refused release. also, they took the cash that had been in the vehicle and sent it to their "main office", so we had to physically go there to have the cash applied to the bill. we live 3 hours away. everyone except james and the driver were rude and not helpful. we are still trying to get the car out of their lot. went back. arranged the flat bed pick up of the vehicle, paid the fee. it was finally released - with an extra day of charges because we were given bad information in the first place. ridiculous. ripoff. mouse chase. rude. did i mention ripoff? please never never never never never never use these people. read more

Great service, if you need any help with anything call this number 24/7 they are always available to help you get your car back ASAP. +1 (858) 874-0556 read more

Legalized crime is too mild a statement for Road One Towing who towed my husband's truck after hours Saturday on a long Labor Day weekend, thereby charging $40/day for 4 days totaling $160 until the truck could be picked up on Tuesday, the next available working day. This, in addition to the $245 towing charge, resulted in $405 just to retrieve the truck. To make matters worse, hours after the truck was in their "custody," my husband, who had left his wallet in the truck's center console prior to the towing, saw his credit card being fraudulently used in Chula Vista, in an amount of over $1,000! Coincidence??? I think not. Road One was informed of this theft and fraudulent use of the credit card, and they simply dismissed the issue and said Road One is not responsible for thefts when the truck is in their lot. REALLY? This is criminal. read more

I called them for help when my keys got locked in my car. They were here very quick, about 10 minutes and the service was cheaper than every other place I called read more

Last week, "Glen", the tow-truck driver was very solicitous of my my elderly friend, Bonnee and her furr-pup, "Kody" after she rear ended another car( thank goodness the other driver, was OK) near the Birmingham exit in a grid-lock freeway traffic. Bonnee's Toyota was "Totaled" & towed to their Encinitas yard. Be sure to Ask for CAPRICE, the North County Supervisor!! She offered water for everyone & Pup alike, plus a chair for my elderly friend while the car was unloaded to remove valuables. Caprice should manage all the yard's customer service departments or get a sizable Raise. The South Bay & Rosecrans yards rate as lousy & typical. read more

I wanted to be sure to review the Road One Towing Service in San Diego. First, I've used their service about a year ago and was completely disappointed. I had a broken axle on the rear end of my truck. The waiting time was about an hour and when the guy came, he picked it up within 10 minutes. He lifted up the truck from the front side, so the rear wheels were rolling on the ground. When he brought my truck to the dealership the estimated price to fix it was $7,500! They had to rebuild the whole rear end, because WHEN HE WAS TOWING MY TRUCK, THE BROKEN AXLE DESTROYED THE WHOLE REAR END ASSEMBLY. He had to lift it up from the rear side, NOT THE FRONT! The price was $175.00 which was OK, if they wouldn't make a damage much worth then it was. I've used them another time about a month after that. Everything went fine at that time. The only issue was that the waiting time was about 4 hours. (They told me that the driver would be at my place in about 1 hour). The last time I've used their service was about 2 weeks ago. FIVE STARS. No damage. On time. $150 as estimated. They did a really good improvement during the last year. Thank you and I will definitely use your service again. read more

I didnt bring my car back for a fix-it smog test as its a spare vehicle and never gets driven. So on friday, the encinitas sheriff drove by, saw my car parked in the street with 6 months expired reg and called in a tow. Sheriffs station (i only give them 1/3 a star) wasnt open until today, the car sat in roadone for 5 days until I could get the sheriffs clearance. I got to RoadOne, passed off my paperwork and the funny guy working at the front says "DUI?". "No, just had expired reg". He says "oh good for you, thats a way better pick up reason, youre already on the winning end". He says "sign here here here here here". "Ok, thatll be $480.00 please. He charges the card and I said "wel at least I didnt get a ticket also". He says "yes you did, its on your windshield, we watched over it for you. Your welcome." As Im walking back to get my car he says "dont forget to yelp us! Im trying to pull us out of the 1 star range. Everything helps!". The laughs made a crap situation a bit better. read more