Scheduled a pickup for a Tuesday, but the local carrier called and asked if I could do Monday, a day earlier instead. I was fine with that. Pick up went well and on the back end, my car arrived safely without damage. Great. There are a few things, however, that made the experience less than stellar that left me with only giving two stars: 1) Communication-I received an automated text at 6 AM on the morning it was scheduled to arrive and then...silence. The message said I'd receive a call 2-3 hours ahead of delivery and I waited the whole day+ and got nothing. Calls to the agent I booked with went unanswered. Calls were made the next morning and only received a response from their broker dispatch-they had to contact the actual car hauler. I had the name of the carrier and contacted them and was told the driver had a delay somewhere and would reach out ahead of time. That was more than the Road Runner CSRs could offer. 2) Real time tracking did NOT work AT ALL. While it gave start and end days and the "route", there was no update other than the car being in transit. And contrary to what is clearly advertised, no way to look and see where the actual vehicle was in progress (from PA to AZ). That alone would have given me some idea of their arrival time when the dispatch had nothing to offer than "the driver will contact you". 3) Arrival time-still expecting a 2-3 hour advanced notice window, I received a call when the driver was SIX MINUTES away. I stayed close to home, but had I had real time tracking and actual communication, it would have lessened the stress of not knowing where my vehicle was. 4) Language barrier-I suspect that a clear language barrier was also a factor-the driver spoke very broken English and while he was pleasant and professional, there was no explanation for the additional 30 hours I had to wait for some type of response. read more

I had a confirmation from Roadrunner and received two messages that everything was on time and confirmed. On day the car was to be picked up, no one called or texted to confirm a delay. When I called they said they were not sure when they can pick the car up. They would not let me drop the car off at their office in Phoenix because they did not know if there was space available. They were rude and unhelpful on the phone after being on hold for over 45 minutes. Please do not ever use their service. There is zero responsibility they took for the losses incurred by their lack of communication and commitments. Please do not use their services. read more

Is there a negative 5 star review? They get your money, come up with excuses. Paid in full 10 days ago and was told they'd pick up in two days. WASTE OF MONEY AND TIME! read more

Please do not use this company for car transport. I booked the transport weeks in advance, and got two messages advising my transport was "confirmed" and "on schedule" in the weeks leading up to the scheduled date. On the date I scheduled for the pick up, I had not heard from a driver or the company itself. I called in and was advised they had not found anyone to pick up my car yet. This happened the day of my scheduled pick up. I had to completely reschedule my flight for days later, rent a new Airbnb, and then I had to get a quote from a new transport company that could provide a guaranteed pick up date. When I explained the inconvenience and asked if I was going to be offered a discount of any sort, I was advised no that they don't provide guaranteed pick up dates. Overall, a very frustrating experience to be stranded somewhere and spend hundreds of more dollars to get myself housing, food, etc. read more

worst company eveeeerr!! most stressful experience! they will leave you waiting foreveer in hopes of getting your car picked up. terrible customer service youll wait hours on hold and theyll be super rude and tell you to "just drive it yourself then" do. not. book. with. roadrunner. carly, lana, and alana-- are the worst customer service representatives. as a travel nurse they made this the worst experience almost had to cancel my contract cuz of them. luckily i was able to cancel them and go with montway on time for my next assignment. i waited weeks and they just kept saying well it may take more weeks. read more

Absolutely awful experience! Roadrunner had my car for 17 days before it was delivered. it was picked up 1/17 and finally delivered on 2/2. Orginally it was supposed to to be delivered on 1/24. never heard from Roadrunner. No one answers the phones on the weekends. I called Monday and I don't think they knew where my car was. It took them 4 hours to get back with me where my car was.. Then it was suppose to be delivered on 1/31. Truck broke down. Never got any updates. Then on 2/2 finally delivered Roadrunner customer service is nonexistent.Absolutely awful!! Never use them!!!! read more

I'm so pi$$ed My car was supposed to be picked up today. I called 5xs! When I finally got someone to answer I was transferred 4xs and a very rude CSR told me the transport company had until 9pm to get to me. 2 hours later I received an email that said the name and contact information for the transport company. They are in Ohio by the time I received that information the office was closed! No call, no communication. I am moving tomorrow!! My car is still sitting in my driveway. I'm livid! $1600 paid in full and now something else to worry about with a cross country move! At this point not a damn thing I can do but start calling and yelling in the morning. Would never use or recommend! read more

Terrible. Please do not use these guys. I booked an appt for a car to be picked up on a date. Two days before car is to be shipped, I get a call saying it will now be an extra $100 in addition to the quote online. Last minute tactic. Then No communication before the day of the car shipment, and then the day the car was supposed to be picked up, I get a call at 4:30 PM saying they cannot do it today and will be there 2 days later. I honestly don't know how they stay in business, complete joke. read more

Called multiple times, only got a hold of one person, asked her a simple question and she hung up on me. Left voicemails, no response. Booked 2 weeks ago and heard nothing back. Why do I need to be reaching out to them when they should be the one that's keeping me updated and reaching out to me?? read more

They never answer the phone and when they do, they immediately hang up. Stay far away from this company if you're looking for convenience, nothing but a hassle. read more

Horrible customer service! Stay away! Their coordinator Kyle was rude, gas lighting me and called me a liar! Quoted a price and then they changed it and said that's how it works. Said they didn't have to worry about good customer service because they have people lined up to use their service. Don't give them business. Kyle Krulder Senior Vehicle Coordinator RoadRunner Auto Transport P 888.777.2123 x 514 F 516.605.2663 E Kyle@V2Logistics.com read more

Todo salió perfecto! El carro fue entregado a tiempo y sin ningún inconveniente. Excelente atención al cliente y excelente servicio read more

Trusted this company to deliver my truck the way they received it. Had to pay extra because my truck was customized and had a roof top tent (they even asked to send them the first picture to see what they will work on). Driver called me when he got to wyoming that my RTT got blown away and was destroyed. RTT is built to be driven. I drove my truck all over the US for 3.5 years with the RTT on with no issue. This company isn't even willing to compensate for the damage as it was not a "permanent" part of the car. There was obviously scratches on the roof due to what happened. The RTT was bolted on and was never removed since it was installed 3.5 years ago. Terrible experience as a first time mover for the military assignment. Besides the damages, they were also late and had to spend my thanks giving waiting for it to be delivered. I should have looked them up through yelp before giving them my money. read more

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The saga continues. If they give you an estimate don't count on it. They upped it another 70$ so an increase of 170$ from original quote and a day late on pickup. dispatchers are dismissive. They stated the carrier sets the price. Who knows they should honor their estimates . I will be reporting to the better business bureau as well. Anthony dropped the ball also. read more

Had the most terrible experience with this company DO NOT use them!!!! No one picks up the phone or responds to messages or emails. Eric Waldman completely ignores my messages. The driver extorted an extra $150 from me upon picking up the car and refused to take it unless he received extra payment. He claimed it was illegal to have items in the car, when the contract specifically states up to 100 pounds of personal belongings are permitted. This was complete bribery and the company has not responded to my messages about what happened. They should do the right thing and refund my $150 and take it up with the driver! I have this audio recorded where he told me he refused to take it without the extra money! Filed a complaint with my Visa! read more

Do not use. Customer service is terrible. Pick another broker. Quoted an additional 300 before assigning a truck. Truck broke down and I had to drive to pick up my vehicle. Customer service was not empathetic and offered 50 bucks back off a 1900 shipment. read more

I'm not even sure how they are in business. I have called and emailed so many times over the last two weeks with no response. I finally had to take care of it myself. And they charged my card $257 without my permission and without providing service. read more

The worst promised pickup Tue 1/6/25 Changed to 1/11 then they increased the price by $200 without my permission, Unable to get ahold of them by phone or email,n I have waited over 20 min on hold and then no one comes to phone. Email of real company AM transport not work. They have 6 different telephone numbers and no one answers.. Also when the finally answer Ralph is nasty. read more

We booked through RoadRunner to transport our 16 year old son's car from Arizona to Texas. We entered into a contract with Booking Representative William Lopez 3-4 weeks prior to our departure date. He couldn't provide an exact pick up date, but made the car "available for transport" in their system several days in advance to ensure it would be gone before our journey to Texas. Mr. Lopez promised it would be plenty of time as he understood our circumstances. Well, today is the final day before our departure and the car is sitting in the hotel parking lot...NOT assigned to a carrier. My son is a brand new driver and terrified to make the 18 hour journey. I've emailed and called Mr. Lopez several times over the past week, yet he refuses to respond as he probably knows he is in the wrong. In addition, don't even bother with their customer service department (Cynthia and Allison). They offered no assistance and refused to escalate my request to a supervisor. The only thing they did correctly was cancel my booking which took them all of 10 seconds. Luckily, I located Scott's Auto Carrier at the last minute and Melissa was completely astonished by the aforementioned lack of service too. As a result, she escalated my request and had her carrier arrive to get the car within 3 hours of my call. Thank you to Melissa and Scott's Auto Carrier for saving the day. This is just summary of our experience as I assume others have experienced better. The initial service, booking ease, price, and online tracking system was great. However, none of that matters if the vehicle is not transported. The attached picture is of Scott's Auto Carrier saving the day!!!!! read more

RoadRunner Auto Transport - My son's vehicle loaded through Scott's Auto Carrier. - Vehicle Shipping Near Me

DO NOT use this company - the practice bait and switch with contract pricing - you sign a contract for a price and call you hours before pick up saying they can only continue if you pay and additional amount of money. We had a contract signed (not a quote - a signed confirmed contract) for months and received a call the day after original pick up informing us we had to pay $339 extra to get the car picked up. Additionally, the rescheduled pick up was then delayed an additional 3 days with lies and unfulfilled promises - and roadrunner would never answer our calls or return our messages asking for help. Car was delivered late with further horrific communication. It is common practice for this company to perform bait and switch contract pricing. I should have done more research. read more

We scheduled with this company a month in advance. We called to get updates a week and a day in advance to confirm everything was good and told there were no issues. A couple of days before our shipping we were assigned a carrier but not told who it was. Day of pickup we called to see what was going on with our pickup and told we would get a call 2-3 hours before the carrier picked up and that they can pickup as late as 9 at night. The day goes by and around 2 we get an email with our carriers details. We call them and no answer. Fast forward to around 3 we call again and no answer we also try to call roadrunner and no one answers and both companies say they are closed. At the end of the day we did not get picked up and had to drive our truck ourselves as the carrier cancelled. The only good thing was that we got refunded with no hassle. read more

The worst car transaportation service ever. I've made 4 calls to them already today. My car was supposed to be picked up 4 days ago and they cancelled without letting me know. They sent me a text ovcer the weekend saying it would be picked up and then it was not again. I spoke with Lana their manager and she just kept giving me excuses. read more

These people are a bunch of vultures!!! The original quote was $595.00 all inclusive. The cost has gone up 3 times during the course of the week & is now up to $790.00. Delivery has also been postponed 3 times & I still don't have my vehicle. There is no recourse with these them, you either pay up or your vehicle continues to be held hostage. What are you suppose to do??? This is absurd, these people should be prosecuted for the way they are conducting business!!! read more

WORST EXPERIENCE EVER. Car was picked up a day late when I already left the state with no communication. Car hasn't even arrived yet and it's been 8 days past expected delivery date(also no communication). The tracker they provide doesn't even work. I had to track down the drives number and manager myself... yes, they use a third party to transport. My doors have been left unlocked the entire trip. When I reach out to road runner they say there's no manager to speak with until I put a hold the charge and a manager some how now is available. Please don't make the same mistake as me! This company is BAD. The staff is rude and deceitful. I truly wish I drove my car instead. Hopefully I get my car some day! I never write reviews also. read more

I have shipped my vehicles several times before and this has to be the worst experience! The communication is terrible. They were 1 day late picking up my vehicle without any prior notice of being late. I had to rebook my flight as a result. When speaking to customer service, they were not friendly or understanding at all. One of the representatives hung up on my husband. They are now 2 days late from the stated delivery date. After calling the shipping company that they are using to transport my vehicle several times (JR Trans Inc), I am now finding out that my vehicle will be further delayed with no explanation. This will put the delivery 3-4 days beyond the scheduled delivery date. This is the worst experience. read more

Do not use. They will never call you back once you book. Terrible company. The sales person changed the price by $200 after the quote. He said the first price was just an estimate. read more

Hard to schedule Delivery 3 hours hours late on a 6 hour drive Was supposed to be point to point without car coming off trailer Car was unloaded for 3 hours at unknown location against the direct agreement with roadrunner They wil promise you anything and do what they want Don't use them My guess is they treat their drivers and haulers as poorly as their customers read more

Left us stranded on the other side of the US, 3 days before Christmas. Couldn't get a hold of anyone in customer service and ended up having to find another solution with 24 hours until our flight. Incredibly stressful and unreliable. Do NOT use this company to ship your care. read more

For Road Runner's service, I'd give *0-stars* but 1-star given because my vehicle actually arrived (though credit for is more attributable to the actual shipper than Road Runner) even though it was picked up 1 day late and arrived 1 day late. The reservation, booking, and payment process is simple...then everything turns into a dumpster fire from there once they have your accepted contract. Once they broker the job to an actual shipper, Road Runner just throws up their hands and says "contact the shipper directly" and makes ZERO effort to help with any problems...this is assuming you actually get to talk with a phenomenally unhelpful human. It's like herding cats trying to work with Road Runner... because cats can't talk, cats can't help you, and cats can't answer a phone or return emails...and neither does Road Runner. Details of my vehicle (custom features that affect shipping) were not provided to the contractor they assigned the job to. Their communication is non-existent after they charge you except for useless auto-generated email/texts that are 100% not helpful. The account managers NEVER answer phone calls or return messages. PLEASE USE A DIFFERENT SHIPPER FOR YOUR OWN SANITY. DON'T WASTE YOUR MONEY. If I could go back in time and choose another option I 10,000% would use another company. read more

They never assigned us a driver and no one showed up. We scheduled our services 1.5 month in advanced just to be left high and dry. It was stressful scrambling to find someone to take my car as my husband and I were moving. Luckily someone from another company came about 3 hours later. Thanks to the recommendations of a friend. read more

The worst company ever! Stay away!!!! Not only have they missed my pick up date, they didn't even call me or notify me! I had to call the carrier they subcontracted the pick up to and find out it was delayed! They never pick up the phone after getting you to sign up for their service! I still have not gotten my car picked up and they already took payment on my credit card! Also, there is a $134 cancel fee if you want to cancel after they assign you a carrier. Watch out!!! I'm only writing this review because I hope someone will call me or contact me from roadrunner and tell me what is going on! read more

I asked for a quote over the weekend and someone called me back today and when I told him the car was sold to someone else. That asshole just hung up on me. Terrible customer service. I would never use them or recommend these losers. read more

I WILL NEVER USE THIS COMPANY AGAIN!!!! I keep all receipts and I been blowing this company up looking for answers. I have a pick up for today with no confirmation from a driver or anything. I been calling all morning and when someone finally answered some man hung up on me.i called 888-777-2123, 888-422-7584 and 877-516-0665.. I was dealing with Sean Erickson, jenna welcome, leaving multiply voicemails and no call backs. This company took my money with no problem but I can't get a follow-up. It's crazy when I used this company twice and never had issues with them before. I will definitely NEVER USE THIS COMPANY AGAIN!!!! Will be disputing read more

We didn't know were our car was for over a week was showing it wasn't pick up when it was the don't go door to they made my 83 old father drive the car about 20 miles then when we finally got contacted after 8 days they made us go to them to pick it up DO NOT USE THIS Company read more

They did not pick up my car on Saturday and I've gotten no response from them since. They are a scam and will take your money. SO NOT USE.

Never ever consider this outfit. I foolishly contacted them to transport my car. i was quoted a price. A few days later I was given a pick up date, but alas (they claim) because of federal regs there was a price increase. On the day before the pick up I received a email and text notifying me my pick up date was delayed and low and behold there was another price increase. Like a dumbbell I said ok lets get it done and gave my credit card number. The next e mail I received provided a phone number to confirm my vehicle pick up and of course another price increase. Of course that phone number was not available to accept any calls. To summarize I was quoted $1335, then $1410, finally $1495. My car sits, I am unable to reach anyone regarding my transport. Please learn from my ignorance and find another service. This is the third car I shipped and my worst experience (and the most expensive). Hopefully the credit card company will cancel this charge. I still need to ship my care so I will start over. read more

I ordered a service to ship my car from Sebring Florida to Wisconsin on February 21st. The shipment was scheduled to be picked up on February 23rd. This did not happen. When I called the next day to determine what happened I was on hold for over an hour three consecutive times. Since then I have called several times and been on hold for over four hours. I ultimately had to hire another company to transport my car. When I called from another family member's phone number the call was instantly picked up. I have been charged for the service but no service was delivered. This is a horrible company read more

I paid my deposit to have Road Runner arrange the transportation of a vehicle purchased out of state! They took my deposit and booked the pick up. The day of pick up, I called several times to confirm that the company they outsourced too would be there to pick it up. No call from driver and no communication via email that there was a problem. Now they have my money and I have no car or even correspondence that is letting me know what their plans are to rectify the situation. At this point, unless they come up with a good reason and method of fixing the problem, this company is nothing but a SCAM! Horrible Customer Service! Every time I called, I would say the minimum hold time was 20 minutes, and most of the time longer! Mike read more

RED FLAG #1: "Changing Estimate" Estimate jumps from $885 to $945! I gave the same pick up location and drop off location during initial communication, no changes whatsoever. Estimate suddenly increased closer to booking. RED FLAG #2: "Drop-Off Date" When Mr. N.P-R. processed my booking papers, he didn't write down the DROP-OFF DATE in the paperwork. I immediately requested that it be noted in the paperwork because it is very CRUCIAL that the vehicle arrive on the exact date! This was his response... "We do not write down the drop-off date in the booking but it is noted in our INTERNAL COMMUNICATION." I told him, I will be flying from my current location to the drop off point where I will be staying just for two days, a very small window... I will book flights and hotels for this purpose and it is therefore of UTMOST IMPORTANCE that the vehicle arrive on the specific day I requested. His response: "That's fine." They will NEVER put down drop off dates in the paperwork because they know it will probably not happen. RED FLAG #3: "Assigning Carriers" When they say "We have not assigned a carrier for you"... what they actually mean is that "We haven't found someone who is willing to bring your car from Point A to Point B." ONE MONTH after booking and one day before pick-up date, they still haven't "assigned a carrier," in the meantime, I already booked flights and hotels to receive the vehicle on the other end. They do not care. RED FLAG #4: "Ready Date" instead of "Pick-Up Date" They never use the words Pick-Up Date, they will only say "Ready Date" in the papers. This way there are no specific calendar dates to comply with in picking up the vehicle. "Ready Date" to this company means they can pick up any time they want after that date unless you cancel the booking. All this time, in the customers minds, it's "Pick-Up date." After booking, they will often say "Nothing is guaranteed." RED FLAG #5: "Dry Run Policy" Read "Terms and Conditions #14" of the Booking Confirmation! If you're 30 minutes late in the agreed time and location, a $100 Dry Run fee will be imposed! This means they could be several days late in picking up your vehicle, but if you're 30 minutes late, you get fined a hundred bucks! For every 30 minutes after the initial 30 minutes, it will be another $75! If they don't pick up your vehicle on time or the arranged date and you get upset, read this first: "...Customer exhibiting offensive, inappropriate, or vulgar language or behavior, the dry-run fee may be imposed." So folks, you cannot get upset, you cannot curse at them or use what they would consider offensive language or else you pay more... this is of course after you wait several days for pick up, oops, I meant Ready Date... you just need to smile and swallow everything and pray that they will deliver on time! RED FLAG #6: "AWOL Reps" The moment they sense trouble, good luck talking to the same person who gave you the estimate or booking confirmation! MY ADVISE: RUN AWAY from ROAD RUNNER! It was a blessing in disguise that they were not able to find/assign a carrier on my "Ready Date"... otherwise, my son's car would be hostage to a joke of a company. During booking, they will say everything is fine, but when you're hours away from requested pick up date and still nothing, they say "Sorry we're just brokers, we cannot guarantee anything!" I cancelled my booking after "Ready Date"... I would rather drive 1,100 miles than trust these liars with my son's vehicle. If they cannot pick up on the arranged day, why should I trust them to drop off on the agreed day? read more

This is a follow up to my Friday review where nothing has changed. Roadrunner failed us although recommended by the Toyota dealership. We paid on My 20th and to date transport never assigned and they left my daughter to travel across country alone for 3 days. I'm extremely upset and disappointed in the lack of service and failed promises. Especially not being able to get anyone to care or explain once you had booked. Nicholas stopped responding and no one else had answers. I know no one cares about customer service now days but this was really foul! If you don't have companies to provide services you shouldn't sell expectations of services being delivered. We lost airline money and you added a very stressful and traumatic experience. read more