I have never had a problem with this pharmacy. The one time they told me it was going to take a couple of weeks to get a medication in stock (it's not a terribly common drug), it turned out to be all of 4 days before I had it in my hands. This same drug would cost me over 4x more at a local compounding pharmacy, so they are saving me a fair amount of money, and they always send a toy or two in the package for my cat which is a nice little touch. All in all I'm very happy with this pharmacy. read more

I have been using Roadrunner for several years for my black lab's medication. They are super friendly and deliver the prescription to my door is just a couple of days! Their customer service is what keeps bringing me back! read more

Absolutely love this pharmacy for my pets' meds! Their customer service is beyond measure, and I always leave the call feeling well cared for. Not only does the prescription arrive in a timely manner, it also comes with a little toy for my fur kid. I would recommend this pharmacy to anyone, anytime. read more

Very bad overal experience was called by them your dogs script ready want us to mail or pick up, nice day I'll drive pick up she said hold I'll make sure it's ready. You called me. On hold ten minutes yes be ready in an hour Great it's 11 I get it later. Got there 130 Can't find did you call? No they called me. Have a seat I'll find out. About half hour she said in lab just a few minutes. Overall about an hour. Headed home checked e mail have e mail from mother pharmacy your script was mailed today. Really so called she said you must have ordered twice I didn't order vet did. Off to vet she called we did not order twice. Give me a few days to look into this Two days later got a call Yes your vet ordered twice we cannot return scripts so you will have to pay for both really??? Called vet she confirms ordered one time called them finally We got the order to mail did that somehow someone called client who wanted to pick up our mistake finally so now I'm waiting 3 to 5 weeks for my cc credit but did get the second script so now have 180 days of Med not sure dog needs them that long No apology to me or to vet Except mother company just bought roadrunner must need some work read more

Horrible experience with this Pharmacy. First they sent my prescription to the wrong address. They assured me that UPS would deliver within 4 days (on a Friday). UPS did not deliver so I had to wait 2 extra days. When I called to check status the following Monday RR told me that they UPS site showed it would be delivered that day. Wisely - I checked the UPS site and it stated since the previous Friday that they'd been given an un-deliverable address. Luckily I caught it and had to get RR to call UPS to correct the address. Another day lost. RR did apologize and on Tuesday (8 days after the prescription was called in) it was delivered. In Cherry flavor. For a cat. Bottle said Tuna Flavored. My cat puked. Ended up tracking down a different Compounding Pharmacy and am picking up a new prescription tomorrow. Would never,ever do business with this pharmacy again and strongly advised my Vet to check out this yelp site and stop referring customers to them. Really poorly run organization. read more

Fast consistent service on receiving my pets compounded medications. Also a nice touch to find a toy for the cats with each delivery!

My dog has Valley Fever, and is on fluconazole for the rest of his life. Because of drug shortages, Roadrunner is less expensive than local pharmacies, delivers quickly and even includes a toy with the shipment. No issues, easy to place refills online. read more

I love this pharmacy! My dog is on a lifetime compounded medication and they always refill the prescription quickly and get it to me overnight delivery. Everyone from the pharmacists to the people who answer the phone are so nice, friendly, kind and efficient. I am so thankful to have found them.When it's time for a refill they respond quickly to my vet's call.I also love the toys they send along with the prescription - and my dogs do too!! i can highly recommend them. read more

Thank you Roadrunner Pharmacy for your fair pricing on Fluconazole. Thanks to you I can afford to provide my dog with the medication he requires to fight Valley Fever. Karen P read more

I placed my order on 12/23/15 for meds for a rescue with heartworm. I was asked if I wanted to up grade to faster service (for a price) or it would take 3 to 5 business days to process, I told them 3 to 5 das worked for me. After 2 calls from me and 2 from my vet's office (being told it would be there the next day, each time we spoke to them) I received my meds the 15th. of January 2016. I don't care how good their prices are if their service is so bad! They out right lied to my vet and me, always assuring us it would be received the next day, no problem! They very incompetent and bold face liars. Stay away from this company, especially if you have a sick animal! Animal hospitals beware of the lies and incompetence of this company. read more

Prices are good and service is great!! We have been using them for about 3 years, the same prescription locally was about three times the price so definitely worth it if your pet needs maintenance type prescriptions. read more

We are very appreciative of All Roadrunner does for our clinic. Chicago Exotics in Skokie, IL is proud to work with this pharmacy.

They are sorry they cannot answer your call immediately, but not sorry enough to staff sufficient agents to answer a call in less than 10 minutes. If you like music on hold, you will love Roadrunner Pharmacy. If, on the other hand, you want to place an order quickly and have it filled -- GO SOMEWHERE ELSE. read more

This is a great service! fast, friendly staff and always ready to help. My cat Flower was struggling with the pills I have to give her twice a day for her hyperthyroidism, it got so bad that each time I had to force them on her, she took a spiral downward, there was no way I could do this to her for ever. I call my vet a he said that there were either liquid or transdermal, which seems to be the easiest on her since I would put a gel in her ear with my finger. The most wonderful part was the price was just about $10 more than the pills. I couldn't be happier, since my cat is happy and will get better. Thank you Roadrunner! My cat loved the toys too! read more

I had such horrible customer service from this business (extremely long hold times, repeated errors, associates that could not help me once I finally got through), that I wanted to cancel my order and go with someone else. Despite me canceling my order and getting confirmation, they shipped it anyway and then refused to refund me. I ended up having to dispute this charge through my credit card. read more

I switched to this pharmacy from a local competitor after a recommendation from a friend. My dog has been through the ringer and needed his specialized medication prior to our big move across the country. They quickly gave me a price quote and only made me wait 20 minutes, whereas other places request up to 24 hours. It was well worth the drive. They were slightly more expensive than other places (about $8) but free shipping is a bonus for when we will no longer be able to just stop by! read more

Automated ordering, free shipping and free toys...perfect pet med compounding service! I've used this service for years.

I have been ordering medicine for my kitty Lola from Roadrunner Pharmacy. They provide excellent customer service and provide fast expedite service on all my needs. Their staff is very kind and friendly when asking questions about my kitty. Offering suggestions and ideas how to make the experience for my kitty better. My orders are received in a timely manner and the always call to confirm delivery date. And one more bonus they always include a toy for my kitty as a thank you gift... Lola love's the toys.. Thank you for your excellent service.. read more

Love this pharmacy! They are always so helpful on the phone and when they send your pets medication they include a free toy! My cat loves the little toys that come free with her meds more than than the toys I spend money on for her! Definitely recommend this pharmacy. read more

STAY FAR FAR AWAY FROM THIS PHARMACY FOR YOUR PETS!!!! I ordered a refill for my dog of Pregabalin 40mg. LOT # 534232 and the very first time I gave my dog this medication she immediately started acting bizarre, like she knew something terrible had been given to her! She became very lethargic, had serious breathing problems, wouldn't eat or walk and acted and looked as if she were overly drugged and in terrible pain. After a week and a half trying to figure out what was wrong with her condition deteriorating, daily. We finally stopped giving her this capsule and went back to the vet to get a new prescription filled for Lyrica (Pregabalin for people from CVS and made by Pfizer Pharmaceuticals) and within 1 day she was FINALLY back to normal and not showing any signs or symptoms she had in the past week and a half!!! I called Roadrunner Pharmacy and reported this to the supervisor and begged them to pull this medication from their shelves so that no other pet owner should EVER have to go through this terrible experience!! I didn't get a very warm response from the customer service supervisor who tried to insinuate that perhaps it was another medication that caused this problem...I am 120% positive this particular medication and lot number is really bad wrong!!! read more

My vet called in a prescription to RoadRunner for my sick dog. They called me right away, were very helpful. I received the medication promptly, and they even included a rope toy. However, there was a problem with my order. I was supposed to get twice the medications for less than $1.00 more, but the problem was fixed quickly (thank goodness for recorded phone calls) I received the remainder of the medication in a few days....with another free toy. read more

This mail order pet pharmacy is easy to work with and efficient. My vet was kind enough to let me order medication thru them in order to save big $$. Shipping is free and they always include a toy or two for my cat, Princess who loves them. Thx roadrunner! read more

First two experiences refilling medication was simple. This time has been a mess. I called to verify that the refill was mailed, since I had re-ordered early this week. Was told it was mailed today. Coincidentally I received an email a couple of hours later with UPS tracking info-the tracking info belonged to some random person in another city whose medication was sent in Oct of last year. So now I will sit around all weekend{as they are closed and have no emergency #} wondering if the medication my terminally ill pet needs is even on its way. There is NO WAY to check info online to see if the meds were mailed. Very stressful. I am so disappointed. read more

This pharmacy has the worst customer service. They hung up on me while putting me on hold, NEVER called me back. When I called back they informed me that there was only one person who could look through faxed prescriptions and they were on break, so maybe my vet should call the prescription in (after the vet had already faxed it twice - but you know faxes get lost all the time according to Roadrunner Pharmacy customer service). When the prescription was finally received I was informed it would take an additional 4-5 business days to receive it. This is after it's taken 4 days to get the prescription processed. Would you let a human suffer from a UTI for more than 10 days from diagnosis before treating it? No. But it's ok and standard procedure to let a dog suffer that long apparently. Unless I want to pay an additional $20 for rushed shipping, and even then it's too late in the day for it to go out today (keep in mind I've been working on getting this prescription filled for nearly 3 hours at this point, could have been plenty of time if it could have been handled when the conversation started). Let's not forget that nothing is Roadrunners fault, and it's my fault there was an old prescription in my dog's file from months ago that they kept trying to fill instead even though it was not relevant to anything. read more

I have read many a yelp review, but never posted one until now. That's how badly I think of this company. They won't give you a quote until they have your prescription in hand (they don't like price comparison shoppers), and unless you call many times and get to the point of being an annoyance to them, you will NEVER get a receipt. Not a fan of their "Customer Service". When I asked to speak to a supervisor, he said there was nothing he could do to help me and transferred me back to the people who weren't getting the receipt mailed out to me. read more

I was surprised to read all the negative reviews! True, I've only used them for less than a year, but my cat's Chlorambucil for her auto-immune issues cost half the price of what it used to from my old vet's office, and the delivery is prompt. I absolutely LOVE that they include a little cat toy with every order, and it's always something my kitty loves to bat around. Think I get excited to open the package to see what "we" got this time. Whenever I've called to re-order I enjoy the sense of humor and fun the owners have put into their recordings. I actually talked to a live person this last time who was friendly and courteous without being "stuffy". I'm completely satisfied with this company thus far, and hope it is always so! read more

I am in California, and my vet orders my dog's Worm Protection Capsules from here. It takes about 10 days or so to come, just as they said it would, and it always has a toy inside for her to play with, which she loves, and a new tag for her collar with her name and my vet's name and phone number in case she is lost. This is the second or third year he has used them, and I am more than satisfied with their service and level of care for my dog's health and happiness. read more

Found my dogs meds at a great price. Shipped as promised and great pricing. Came with a dog toy which was a nice touch.

I was surprised to see the negative reviews. I have had very good experiences with this pharmacy. The meds are delivered on time and I love the little toys they include for my cats. (The cats like them too.) If I run out of refills they fax the vet for me for an approval. I have checked around and the prices are reasonable. One point I will share, it depends on with whom you speak on the phone. Mostly my experiences have been positive but I did have one person who sounded bored the entire time, only offered me three flavors, and one was not recommended for my particular medication. I found out later that there are many flavors and the representative even suggested a flavor since I was having trouble getting my cat to eat all of his food when the medication was present. Forget just giving it to him directly by mouth. Both of us would die! It's a crazy busy world out there. This, overall, is good service. read more

We have been using this pharmacy for over 3 years, for our dog's specially formulated Rx from them. Our veterinarian suggested them, and they are GREAT!! They ship really fast, we usually get it two business days after shipment. Only slow-down on the shipment is if the Rx needs to be "renewed" with the vet, and if she takes a while. I have NEVER had it take longer than one week all together. As with any RX, human or animal, I plan ahead for the ordering time. We LOVE this pharmacy! read more

We have been using Road Runner for a few years. My cocker spaniel Jazzmin has chronic dry eye and has to have eye drops twice a day. We were using a local pharmacy who charged 3X as much and supplied an awkward eye dropper bottle. RR packaging and container are by far better. You can order online which is great. As soon as we open the last container (we get a set of three at a time) we put an online order in for a new set. Each package comes with a special toy -- no complaints from the Jazz girl there. I've misplaced the prescription bottle a few times and had to call in. They're always very friendly and helpful over the phone. They also changed the formula and we no longer have to refrigerate. *two thumbs up* read more

Roadrunner Pharmacy provides our Westie with special meds. They are customer friendly, professional and timely. Highly recommended for service and price. read more

We have used ROAD RUNNER PHARmACY for about Two Years and they never fail to send fast free delivery of our pet's medications. No mistakes and meds are so affordable. Their affordability is saving our doggie's life and giving us more happy years together. RR Pharmacy is excellent. read more

My 16 year old mixed breed was diagnosed with a brain tumor earlier this summer. After undergoing radiation treatment he was prescribed a chemotherapy drug. The drug was easy to order - I did pay for expedited shipping for the first dose, more of an issue with the prescribing doctor than with the Pharmacy. I have called the pharmacy four times with questions and concerns about the medication, the staff has been very pleasant to talk to and deal with. My fur-baby enjoys getting the enclosed toy that is sent with his chemo each month. I am sorry to see the problems that other customers have had - my experience has been great. read more

Our cat gets atenolol compounded into tiny capsules and this has been a lifesaver. We tried different flavors of liquids, but he hated them all and was getting stressed out by the process. Nobody else was willing or able to make it into capsules. This place was, and their pricing is reasonable. We've been using them for years without a single problem. The only thing is that, since they're mail-order, we're careful to order the refills early enough that we never run out. We've never encountered a single CSR who was anything less than polite and helpful. When we needed the capsules sooner, they got it done. We've never had any billing issues. The capsules get here as promised, along with a cat toy. I can't account for the negative reviews: it's as if they're for some totally unrelated company. I can't even imagine what level of rudeness a customer would have to reach in order to get their CSR's to be impolite. Bottom line: Saved my cat, maintained his quality of life, and kept him loving me. If you're a reasonable person, with reasonable expectations, you'll be very happy with Roadrunner. read more

We have successfully used Roadrunner Pharmacy for prescription medications for two of our dogs on several occasions. So I find the highly negative reviews here rather surprising. These meds included very hard-to-find cancer drugs and also generic Daytril for a persistent skin infection. Roadrunner provided our dogs' meds promptly and fairly priced. For example, the cancer drugs arrived the next day, as promised, and properly chilled with Blue Ice for our critically ill Bernese. And, at $150, the generic Daytril we obtained from Roadrunner was about one-half the cost quoted by two other large, online pet pharmacies for the same quantity. We learned of Roadrunner from our veterinarian, who often uses them for compounded or hard-to find medications. read more

I've been ordering my dog's prescription from Roadrunner Pharmacy for about two years now, and I am so glad our veterinarian referred us to them. I'm surprised by the negative reviews here. I've used both the refill by phone and refill talking to a customer service representative, and I always receive my dog's prescriptions within the estimated time frame (5-10 business days). I've never been charged unfairly, and always in the correct amount. My dog has Valley Fever and will require medication for treatment the rest of his life. The cost for his prescription at Fry's Pharmacy is over twice what I'm charged by Roadrunner. Without Roadrunner, I don't know how I'd afford my dog's treatment. read more

Roadrunner actually seems to care about my dog. I have ordered from them a few times and the first time they were slow to ship, but it was also over thanksgiving holidays so the post itself was really slow. The rest of the times I have gotten my order within 5 days and they always include a cute little toy which is always a pleasant surprise! I also love that they do free shipping (and usually it is expedited, I wait most of the 5 days for the drug to be compounded). read more

Raodrunner pharmacy is the bomb. Deliver medicines in time and always include a dog toy. Great service and would use all the time. The web site is easy to use and refills are a breeze. read more

For the past few years when we find ourselves in need of special medications for our cats, Roadrunner Pharmacy has been our immediate go-to. Living in Maryland, we were not familiar with them until they were suggested by our veterinarian staff, and I'm so glad they did! The staff at Roadrunner are always professional and personal. That we actually receive phone calls to chat about any new Rx that is faxed in from our vet is amazing and very much appreciated. We've never had any issues with products or delivery, and our invoices are marked "paid" (the only critique is the invoice doesn't reflect the charge...which I look up via our credit card and compare to what was quoted to me at the time of the phone call). So, Roadrunner, as long as you maintain the status quo, I'll remain a happy, loyal customer. If you want me to do dances, please have your invoice reflect the charge AND use email to send follow-up correspondence summarizing discussions and most importantly, what the charge will be. read more