Wouldn't give me a quote for an expensive long-term med for my pet unless the vet had already called the Rx to them. Poor customer service. I went w a local competitor who was much easier to work with. read more

HORRIBLE customer service! STAY AWAY from this pharmacy. i would give it zero stars if I could. My vet prescribed medication for a long time problem for my small sized cat, and this is the first time I have used Roadrunner. They refused to prescribe pills that we can cut in half and told me that this small capsule wouldn't be a problem at all for my cat. The medication came and the capsule is over 1 cm long. My cat is used to taking his pills happily with a pill pocket, but there is no way this will happen with a huge capsule (for a cat). I could shove it down his throat but it will get caught in his throat. I called the pharmacy and they said that no, they cannot take it back (I understand that), and the capsule is the smallest one they have, and there's absolutely nothing they can do about it. I asked for a small courtesy discount, they refused. So, now, I basically threw away $100 on medication that we can't use. I spoke with the supervisor, Tom Goebig, who obviously doesn't care about their customers. Thanks, Roadrunner.....wow....this is just terrible customer service, especially since I had a concern about this capsule format to start with. read more

I've been using Roadrunner Pharmacy for my shih tzu's compound eye medication for over 3 years and I've always had great experiences with them. They are also very courteous and helpful on the phone and easy to get in contact with. They also call you with updates if there is an issue i.e. a veterinarian needs to approve the refill request. Keep up the good work! read more

I have used this pharmacy for years. They use to be awesome. Now...not so much. First if your refills have run out and they need to contact your vet you had better have more than two weeks of meds left. Be prepared to make numerous phone calls to get them to connect with your vet. Make sure when they tell you that they have contacted your vet, to call your vet yourself. This will happen multiple times until you finally find someone at the pharmacy who will actually make sure that your vet is receiving the order. After much frustration you will finally get the refill order and then you can wait another 5 days to get the meds. So sometime after two weeks from first phone call you get your pet's meds. So sad that they have gone downhill. But my pet needs compounded meds so.....I will set aside time and effort each time to get his pills. read more

Roadrunner Pharmacy has given me consistently first-rate service for two years now. They provide metamazole in the form of a topical gel for my cat's thyroid condition. Having that medication in a gel, which I apply to my critter's ears, is worth the extra price compared to the grief of trying to get pills down his throat without getting myself torn up. Their prices are reasonable, service via UPS delivery is lightning fast. On my most recent refill order I had to phone in because my credit card number had changed. This is the ONLY criticism I have of Roadrunner and it's a very minor one - You can't enter a new credit card through their Web site. On the other hand, the phone call was worth it because the person who helped me pointed out that I could save a bunch of money by having a larger quantity shipped (last two refills at the same time.) She assured me that the shelf life of the product was long enough that it wouldn't be a problem having a two-month supply on hand. Thank you, Roadrunner! read more

My cat is on a behavior medicine. I placed a refill order 7 days ago. They just called to say his medicine is back ordered for the next 4 weeks. They offered me no options. This is not a medicine that you can just stop giving. There will be very bad withdrawals. I am extremely upset that I am put in a position where I do not know how to take care of my cat. It is not acceptable that it took them a week to inform me of this. This leaves me and my Doctor very limited time to find another pharmacy and get it shipped to me. Be on top of them if you use them. Track your order every day. read more

To echo the other positive reviews....I'm really shocked at the negativity re roadrunner. I have had nothing but awesome dealings with them. My kitty Cole is on thyroid medication for the rest of his life. He won't eat the pills so my vet suggested compounding. I did my research and when the medication is compounded correctly by a qualified pharmacy and applied to the ear the efficacy is virtually the same as the pill. Anywho.....I called roadrunner and set up my account and that's it. They contacted my vet for the dosage and sent me my medicine quickly. Customer service has always been friendly and I honestly have zero complaints. My kitty's thyroid levels are good now and he is happy as a clam. I have been using roadrunner for at least a year, or approximately four refills. read more

I've had no issues with this business. In fact, they were so extremely helpful. My dog is on rx indefinitely. When I called, they got what they needed from my vet and even called me back to let me know there was a promo on prescriptions that month. When the rx was initially denied, by the vet on call in my vet's office, for that promo quantity - the customer rep called me to let me know and ask what I'd like to do. I told her my personal vet would be in the next day and I'd get it straightened out. She put my paperwork on top on the pile till morning, we got it straightened out and I saved a couple hundred dollars due to their lower cost & the promo. Ursodial is normally a very expensive drug not regularly carried by my vet. They'd special order it for me 3mo at a time. Getting it in a compound formula through roadrunner saves me hundreds a month. And I found them very helpful and friendly the couple times I've used them so far. read more

Their service has really gone downhill. When my vet first got meds from them years ago, the first one was overnighted, I was very surprised to see it here so quickly. Now, it's six days (at least) for refills and three days for a new prescription. Wouldn't be a problem but when your pet NEEDS that NEW prescription ASAP, Roadrunner is NOT the way to go. I hope people see this before they find themselves in the same boat many of the reviewers here have been. Up the creek without the paddle. Luckily, the med I need is available at the health food store and I bought a bottle of 100 pills for $14. That's enough for 100 days. The compounded script I got from Roadrunner (that won't be here until next Tuesday) was $45 for 20 days. I split the pill into quarters and my kitty has already gotten his first dose. Do your research. I'm going to see if my vet has an alternative compounding pharmacy that he's willing to use. I sure hope he does. read more

Awful! The emergency vet called in a prescription for liquid medication to treat my dog's liver infection two days ago (I confirmed VetMed called it into Roadrunner). Today, I received a call from Roadrunner expecting to hear that my dogs prescription was ready to be picked up. That wasn't the case!! What they were doing was calling to get my info so they could start compounding the medication and that it would take another 2 to 3 days! If we were unable to get her to take the medication in pill form, she may have died 5 days later waiting for them to compound her medication! I asked them why they took so long. The woman (who acted like she didn't care at all) said because it takes a long time to get through all of our calls. Terrible! Just terrible! read more

Despite some of these posted negative reviews, I'm going to use them again! Over a year ago, we required their assistance in filling an RX for us. They did, and in a timely and professional manner. I was so grateful for the care and expedience and i'm certain that if the time comes where I need them again I will find them just as competent and helpful as in the past. read more

Wow, some real differences in reviews. Well for my experience for about a year now have been excellent. I was introduced to Roadrunner Pharmacy (RP) by my Vet for long term medication for an elderly cat. Through RP the medication is less expensive, comes directly to my home, and comes in a larger quantity so I don't have to fuss with reorders as often. Medication deliveries have been timely and yes, always comes with a new toy. The reorder process has gone smoothly. The staff, both service rep and pharmacist, have been very professional and helpful. The service rep even noted an odd spelling of my 1st name so she took the initiative to inquire if this was correct, which it was not, so she said she would make the correction immediately. The pharmacist was helpful in explaining the specifics of the medication in question; providing the technical information in an easy to understand but not too simplistic form. So far so good, excellent service! JZ read more

Seriously fast and friendly service. I call and tell them I need to reorder my cat's medication. They do all the work checking with my vets office to get the green light. They even asked if she is still enjoying the chicken flavor they add to her meds. Really great all around. Even send a little toy for her! :) Love this service! read more

Roadrunner Pharmacy - Veterinarians Near Me - Phoenix, Arizona

Look elsewhere. I've been a customer for years and believe that the company has declined in both customer service and ability to deliver the medications on time. But what has really given me pause is a note that accompanied my last order complaining about new regulations in California prohibiting the use of expired drugs. While I have no way of knowing whether the drugs I pay for are effective, I don't think it's unreasonable to expect that they are at the very least current. I also subsequently learned that the drug I order should have been provided in an amber glass bottle--not a plastic one-- to be effective beyond seven days. I've lost confidence in the service. So I plan to look for a new firm, one located in California and one that meets nationally accredited standards (Pharmaceutical Compounding Accreditation Board). read more

I love this company! They make you feel like family and care about your pets as if they were their own. The service is speedy, customer service is superb, and the toys they send along with the order are such a warm touch! read more

Dishonest. Here's the catch: they charge a minimum of $39.95 for any size prescription and they do not tell the public this upfront. I found out the hard way that the same medication at Walgreens is $11.00 (yes, you can get meds for your pets at Walgreens and other pharmacies.) I was told by supervisor Summer that I had no recourse after I made the purchase, even though they claim to have a guarantee. They give away little cat & dog toys to make you think they are nice but beware, they are robbing the public. read more

Wow! Roadrunner Pharmacy is amazing. For my first order, the person I spoke with was very kind and the process was very quick. Shortly before my prescription was due to run out, they sent me a reminder email and when I clicked on the link, it took me straight to my prescription and had all my information saved, so all I had to do was click "submit" and my order was refilled. I couldn't believe how easy it was! I almost never write reviews, but this was special. read more

We have TRIED to use this pharmacy two times and both times its been a disaster. The first time, it took over 12 days to receive our dogs meds (their webiste states:All NEW prescriptions are shipped Next Day Air FREE of charge once ready or via our in-house delivery service for local deliveries. All REFILLS are shipped free of charge via UPS Second Day Air) I guess their catch phrase is "once ready". The second time, the EXACT same thing occurred, minus the 12 days, This time its been 4 days (so far) and I am waiting for the delivery! When I spoke with them on the phone, they seem very nice, BUT, there is NO excuse to have to wait this long for much needed meds! I am NOT impressed with this company in the least. Very poor business practices in my opinion. I can understand a mix-up one time, but two times in a row?! Something is wrong! read more

I can't say enough great things about this pharmacy! The meds for my cat have worked amazingly and customer service has been above and beyond what I had expected. I had gone online and placed my refill forgetting that I had moved since the last order, I called and was more than willing to pay for another prescription since it was my error that my meds shipped to the wrong address, but the customer service rep Amy said she completely understood and she didn't want my poor kitty to be without meds, soooo she not only sent my order but got it out next day at no additional cost so my kitty wouldn't miss a dose of medicine. Absolutely stellar customer service and definitely the best in the business!! I will not use another pharmacy for my pets medications. I only wish they did people medications too! read more

I was referred to Roadrunner Veterinary Pharmacy by my Vet when my 17 1/2 year old cat needed a compounding pharmacy. First 2 times were just okay, but third time was a disaster. Now my sick kitty will go without her lifesaving meds for about 3 days. I placed the order online, then called to ask for expedited shipping, but was told my Vet had not authorized refills. I called again and a very incompetent young man put me on hold several times, then told me the order was in the compounding area. I said please charge me for expedited shipping, my kitty would then miss only one dose. Long story shorter, he did not alter the shipping, merely flagged the account, which no one looked at. I asked the Rep to please charge my credit card, I said I have it in hand. He stated that Roadrunner wanted my good will and would ship next day free. I spoke to a Supervisor today who apologized then was silent. I said I will not use your pharmacy again. He said "that is too bad, I am sorry" He never offered a discount or indicated in any way my business was important. If you have time to wait, perhaps use this place, but I and others who know my story will not. I pray this does not cost my kitty time in this world, it certainly has me fearful as she cannot take anything but the transdermal compounded medication. I do not recommend this Pharmacy. read more

I've had the pleasure of working with Roadrunner Pharmacy since early 2015. My hedgehog, Petunia, was diagnosed with low-functioning thyroid and needed medication. The customer service is wonderful. They are so kind and helpful. My baby girl gets her medication, I get to keep her healthy, and they even include a dog toy! I give that to a friend, so two pets and two pet parents are happy. Thank you for all that you do. I would highly recommend Roadrunner Pharmacy. read more

My veterinarian called to ask about a previous formulation and was pleased with Roadrunner's knowledgable response. An order was placed for my cat's chemo drug. I was called and given 3 flavoring choices. Fabulous and thoughtful. I received the prescription in 3 days with free shipping. I am one very pleased customer and I will pass my experience along to my cat's other vets. And the complimentary cat toys will be enjoyed by all my kitties. read more

My vet sent a prescription here for my cat. I was told it would be 3 days for delivery. It is now a week and we don't have the prescription. This place has horrible customer service. The "supervisor" is no help at all. Apparently the real manager who is also the owner is out of town and they will have to look into the matter. Meanwhile I have a sick pet with no meds and they could care less. Avoid this hack pharmacy at all costs!! The imaginary owner obviously doesn't care and leaves her business to be run by a bunch of incompetent workers. read more

I use Roadrunner for my oldest cat's pain meds. They have always been courteous with me on the phone (I've never used the website). My only complaint is that it takes a minimum of 5 days to get his med refills to us in NC. read more

When are cat got too smart to take her pill medication embedded in treats, we needed to find another solution. Our vet told us that we could have her methimazole compounded by Roadrunner and administer it transdermally. We have been doing this for the past several months and our cat doesn't seem to mind the process. While we know the transdermal administration is not as efficient or as inexpensive as using pills, that option is out of the question. Shipping if fast and free. read more

Very poor customer service. I placed an order. They sent 2 orders. I called to let them know. I was told not to send it back because they would just throw them away and to give them to a rescue place. I got a message a few days later saying that it was my fault and no refund will be given. I guess Roadrunner pharmacy is making too much money to care about there customers. read more

CAUTION: IF YOU MUST USE ROADRUNNER PLACE YOUR ORDER 2-3 WEEKS BEFORE NEEDED. The false promise of; "All NEW prescriptions are shipped Next Day Air FREE of charge once ready or via our in-house delivery service for local deliveries. All REFILLS are shipped free of charge via UPS Second Day Air when ready." is nothing but a marketing ploy to give loving pet owners a false sense of security that they will receive their beloved pets medication in a timely fashion. It was explained to me that the meds go out after they are made within 2 days to UPS, but after that they cannot say how long it will take depending on how long the carrier takes to deliver. As many here have stated, the customer service is very poor, and their reasoning is weak. I waited 18 days in Dec. only to be told it was the "holidays" that caused the delay. I was promised an expedited shipment next time to make up for that and that took 8 business days (10 days total including weekends) My dog is 17, and depends on his pain meds for quality of life, and this company seems to think that animals lives, health, and pain management should be left to their false promise of a speedy FREE shipping??? I would rather pay shipping and know I will be receiving my much needed meds then depend on a compromised amount of time of my Bichon's literal paralyzing pain! read more

I wish the pharmacy where I get my own medications was half this good! Ordering is easy and fast!

I was wary after reading the poor reviews, but poor puppy was desperate for his Apoquel. My vet called in the prescription and they called me directly for shipping and payment info. They said it would take 5 business days and it came in 4. I got tracking info so I knew exactly when it would arrive. Big package for a little prescription pill bottle, but that was because it included a squeaky dog toy. Gotta say, I was please as punch with the quick turnaround and the pills are working. No complaints! read more

I used this pharmacy for compounding medication and other dog prescriptions. The prices were in line with my expectations. They were relatively responsive and would contact the vet to clear up any confusion, which helped things run smoothly. I used them for a few years and recommend them. read more

We love Roadrunner Pharmacy! They have provided great service since we started ordering our dog's compounded prescription. He is also delighted with the toy that is always included in the box. I hope we will be using them for a long time. read more

I am very pleased with my first transaction with this company. I found them to be very customer service oriented, the well-packaged medication arrived promptly, and all is well. I'm glad to have found this wonderful resource to obtain my cat's medications. read more

Awesome pharmacy for animals. I had to pick up meds for my dog who has valkey fever. The service providers and pharmacist were very nice and professional. read more

This is a fantastic pharmacy to work with. Always courteous and easy to work with. They even include a small toy for my dog with each new refill. One quick thing to mention however - I recenty changed vets, and the new vet had to fax a new prescription instead for something my dog has been on for a quite some time. A week passed and I followed up with the roadrunner since I hadn't heard from them and usually would have recieved the Rx by now. They didn't have the faxed script from the new vet. A new script has now been called in and Roadrunner is expediting the order at no charge. So overall fantastic - but woth following up to make sure they have new prescriptions that are faxed in. read more

I recently became disgruntled with the pharmacy that my vet was automatically sent our dogs Rx to, and called around and found I can get the same medication from Roadrunner Pharmacy cheaper, and they ship for free, and include a free dog toy! How much better can this get?!?!?! read more

Great customer service, and I got my dog's medicine in a reasonable time. They even included a toy for my sweet Pekingese, Charlie!

I have not received the medication yet; however, I'm already disappointed in the service. My vet called in an "expedited prescription on Monday afternoon. Today (Wednesday) they call me for info BEFORE shipping and compounding the medication. Why did it take 42 hours or longer to get started on an expedited order? Not good business. Will wait to see WHEN the medication actually arrives before I make any further judgment. read more

We received our cats' medicine quicker than expected, through the mail. They compounded 2 gross, bitter, meds into one, and added chicken flavoring. She still isn't the best medicine taker, but we've had less of a fight and less gagging from her. read more

Excellent service and medication quality! I highly recommend Roadrunner Pharmacy to anyone with a pet.

Had to get my cat's stomatitis treated ASAP so my vet put me in contact with Roadrunner. Great customer service over the phone and I even got to pick a flavor for her prescription. I had the meds expedited because of the situation and it arrived next day. The package came with cat toys as well, so cute! read more