Well darn! I should have read the reviews before calling Roadrunner Pluming back to my house to find the water leak that we have or should I say had cause my husband found it and fixed it. I will say their plumbers are very professional and I even enjoy their cute little bios that's they text you - very nice touch. That amounts to nothing really if you don't complete the job that is paid for. They did a water leak inspection and charged us $350 to tell us that the leak was likely on our water softer line somewhere. So we called Puragan who quickly came out next day and took a look. They also charged me $0 dollars. It wasn't their lines but they found a line that Roadrunner did not and bam! Guess what we found? Wet ground and eventually the leak. It was on the complete opposite side of the pool. No where near where they said the leak was likely at. We won't be needing a plumber now cause we can fix it with a few parts and some of our own labor. I want to be fair with this review. I do have a very large ranch style house with a pool. It's old and complicated but we love it and are doing our best to bring it back to its former beauty. I'm also not looking for the cheapest option. We just want to hire contractors that give us the quality work that we pay for. Not only that, if you do a good job we will highly recommend your company to others and you will have a repeat customer for as long as we live in SA. We are no contractors but grew up poor in Alaska making us very capable and handy to complete "do it yourself projects" but we are also smart enough to know what things require a professional. When I hire someone, that's all I ask. read more

We've had a plumbing/clogging issue with our laundry room sink for quite a while. I have used everything to try to get rid of the blockage, from products to tools. Mike came out quickly, right when he said he would be there. I explained what was going on and he got busy finding the problem. It didn't take long for him to figure it out and I guarantee you, I never would have, because it actually involved the air conditioner too. He showed us, on video, what the problem was and gave us two options to clear it up. We chose the option that would keep the drain clean for years to come, and they cleaned it out. We got to see the video of after they did the work. A+ service all the way. Their prices are really reasonable, and I'm really glad we found them here. We will be using Roadrunner from now on. read more

Roadrunner is an unscrupulous money hungry business. To make a long story short, my rental property ac went out. I regretfully called Roadrunner in good faith. I was charged $718.00 to replace a faulty capacitor. Normally, this runs about $150.00. They charged me almost five times what it it should have been. I had no choice but to pay as they had already done the job. I had asked them for a quote but was never given one. The owner just makes up pricing as he sees fit. DO NOT DO BUSINESS WITH THIS COMPANY! read more

Mike Marra is very professional, friendly and knowledgeable. Mike answered all my plumbing questions thoroughly and communicated on my level of non-expertise. I will continue to use Roadrunner Plumbing for my plumbing needs. read more

I had them change out my outside faucets last April and had a problem with one of them. Rogelio Chantaca and Chance Copeland came out the day after I notified and replaced the bib under my one-year warranty. But the kindest part was they installed my new splitter which required their drilling in brick to secure the splitter. I so appreciate their going above and beyond in the service they provided. read more

Horrible service and unethical owner. The attached pictures are a drain leak that Roadrunner DID NOT FIND. Roadrunner was hired to perform a whole home pin point leak test to find the leak in our drain line and FAILED at the leak test, using guesses and assumptions to locate what they thought was a leak, but was not, and never inspecting the remainder of the house, which is where the actual leak was at. This led to an excavation and tunnel under the house, to repair plumbing, where there was never a leak. I have reached out to Chris, the owner and CEO, to make this right and he is refusing to reimburse us for the cost of the whole home pin point test, which his company failed at, and to cover the cost of the extra excavation and tunnel under the house, which was not needed and was based on their guesses and assumptions, not a "Meticulous process from start to finish" which is stated on their website. Roadrunner will likely reply stating that we used a third party excavation company, which we did, because Roadrunner's crew did not show up when they were supposed to, and the third party excavation crew was phenomenal. They will also try and say that we did not get a permit, which is not required for repairs, only for new builds, to distract from the issue that they FAILED at the whole home pin point test, leading us to cover the cost of an extra excavation and tunnel that was never needed. STAY AWAY FROM THIS COMPANY! read more

Roadrunner Plumbing & Air - The leak that Roadrunner DID NOT FIND - Plumbing Near Me - San Antonio, Texas

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Waited to write this review to make sure the AC unit was working properly through the rest of this brutal summer/fall. One Saturday during our 100-degree summer (8/24/2024) I noticed the AC was not cooling. It would come on but was not very cold. I called the company that originally installed the unit, and they couldn't get out for about 2 weeks. I then remembered that my plumbing company recently opened the HVAC side of their business, so on a whim I called them up. They sent Robert M out that day to diagnose the problem. I was so appreciative! He was great! Very patient, informative and thorough. I appreciate his demeanor and the time he spent looking into the issue. I believe he was new to the company, and they made a smart choice with him. Great customer service. My evap coil needed replaced (and he noticed a troubling dent in my outside line). He investigated my warranty and found out the parts were covered as the unit is only 5 years old. We planned to touch base that Monday. Monday the company communicated that they were trying to find the replacement parts. Aliza and Cathy in the office were very helpful and I knew they were on top of it. I did call several times to get clarification on the quote, check the status and to schedule the appointment and I never felt like I was a bother. The office staff were friendly and professional. They were able to find the part and work out the contract with the dealer and get me on the schedule for the next day 8/27/2024. Robert M and Andrew T showed up with the part. They worked with my schedule, and they did a late day install for me. The HOTTEST part of the day. I know it was brutal up in that attic, but they were all smiles. They informed me of the steps they were doing, what they were checking, etc. I found them to be very knowledgeable, polite and efficient. Don't let Andrew's baby face fool you, he's been doing this a while and knows his stuff! They installed the new coil and fixed the dented line outside. I have done several reviews (as they are my pluming company of choice as well), I will always say that I find their prices to be on the high side (maybe this is something they can work on) ...but I also realize that I am paying for their expertise, knowledge and the great customer experience. To me that makes up for some companies that will charge less but their service is terrible (no call/no show, can't get ahold of anyone, attitude, shoddy work, etc.). I hope they realize the customer focus and skillful service is what sets them apart. Please don't lose that (do they read these reviews!?)! I do refer / recommend Roadrunner Plumbing (and now air) to all my friends and colleagues. read more

Company came out on a service call due to a small crack on our side of the water meter. Here just under an hour. Charged $726.00. Shockingly high price. 30 day guarantee, which seems like a joke for the cost. We called around to several other plumbers, explaining what the issue was and sent pictures and videos of crack and the repair. We were told this is an extremely high price for what was done. Very disappointed. Would not recommend this company. read more

Roadrunner Plumbing and Air came out to install a new AC system in out home. We called first thing in the morning and Andrew Torres showed up within the hour of our call. He assessed the situation, gave us 3 estimates, and brought us a portable AC unit to use. Andrew and his crew were here promptly the next morning and got started. They worked quietly and cleaned up their mess. The owner, Chris Copeland, took time to stop by to make sure we were happy with the work. The customer service is exceptional! We have also used Roadrunner for our plumbing needs. Roadrunner Plumbing and Air is a very dependable and fair company. read more

Roadrunner Plumbing is professional and punctual! I didn't have to worry about when they would arrive because they send you a text with a link to watch their ETA. Once at my home, I felt comfortable and confident having them there to look at my situation. They made sure I was included when doing the work so I could see with my own eyes the problems. Then I was given informed options to make the best decision on what to do next. Frank and Diego were friendly and informative. I'll definitely have them back again! read more

Came a fixed the mistakes of another big HVAC company. Highly recommend them for both plumbing and HVAc, especially lalo

Service guy came out stated whole house water filter would cost $1100 to replace. Pressure valve regulator was mess up and would cost $900. My pressure was 90 but it was mid day saturday. Did more research and brought whole house water filter on amazon for $50 and paid hands man $100 to replace. Check pressure next day on sunday it was 80 in afternoon. True reading are best to take at night. Pressure can change depending on day and time. I check with bexar county saws and normal pressure is 80. Point this tech and Company tried to scam me. Do more research before you agree to service. I would list tech name but going to spare embrassment read more

This review is a long time coming. First, I've used Roadrunner's professional services for quite a while. Best team in San Antonio! Frank and Diego are like family to me. This past January when we were experienced freezing temps, I had an outside pipe burst, had to shut our water off. Called and requested Frank, was told he would be here first thing the following morning. Got a call from Frank that evening, he was on his way. Done with his appointments for the day, Frank decided to resolve my issue before going home. Thanking him big time, he told me that he didn't want my family to be without water until the following morning. Says a lot about Frank and the Roadrunner organization. RayK read more

So thankful for the quality and character of this company! They responded to our call quickly and repaired our water heater the same day. The technician was professional and knowledgeable. Their customer service is top notch and their prices are reasonable and affordable. We highly recommend this company for any and all your plumbing needs. read more

I called Roadrunner Plumbing because I had a leak in my shower faucet that was getting worse and worse. They said they could get someone out same day which was great. I scheduled my appointment for between 12-4. At 3:45 I called the company to make sure someone was still coming and at this point Tabitha told me the tech was running late and would be there a little after 5. The tech Frank arrived around 5:45. He looked the the faucet in my shower and said that the cartridge needed to be replaced, he quoted me just under $400 for the job. I told him that was too expensive and I was expecting to pay around $250 but he insisted that his price was a good price. They didn't charge me for the trip to come out thank goodness so I said thanks for their time and decided I was going to have ti fix it myself. Two trips to Ferguson plumbing supply and a YouTube video was all it took and the leak was fixed!! The best part....total cost to repair was $38 for the new Moen cartridge. As consumers we need to speak up when companies are trying to take advantage of us. I need to also say that everyone I spoke with at Roadrunner was very polite and I'm not sure if this is the industry standard price for this type of repair. I just want to share my experience and say please do better Roadrunner Plumbing. read more

Absolutely impeccable service. Had them come out to the house on two separate occasions to fix some major water leaks and they have demonstrated outstanding work ethic, have been consistently on time and have gone above and beyond the call of duty to get the job done and get it done right and at a reasonable price. Every CMC employee that I have had the opportunity to deall with has been helpful, knowledgeable and -above all- honest. Keep up the good work! Victor A. read more

I've had to use CMC 3 times in two years. They respond very quickly each time. Very informative, professional, and fast. I highly recommend them. read more

The only people who answered my call and showed up at 1 am when my Water heated decided to bust and flood my upstairs. Was so thankful he came as soon as possible. He turned everything off so water wasn't pouring out anymore but set me up so we still had water usage for the night. They came first thing the next morning and fixed everything!! Always need honest and great people that are your go to and they have become my go to ! read more

I'd like to give Chris Copeland a huge shoutout for the quality of work, customer service and competitive pricing on our tankless water heater installation. #CMCPlumbing. read more

Roadrunner Plumbing & Air - CMC Plumbing has great quality of work, customer service and competitive pricing on our tankless water heater installation. - Plumbing Near Me - San Antonio, Texas

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Chris and team are really great. We have called upon them multiple times over the last 5 years and they always do so perfect work. They explain what they are doing and why. I would never use any other plumber. read more

My 6 year old grandson took a hammer to an exposed waterline in our backyard... After calling our home warranty and several other plumbing companies, I called CMC Plumbing and they were able to squeeze me in that same day!! Chris arrived as scheduled and took his time to explain my options. He completed the repair for less than any of the other quotes I received! He even checked our water softener!! I definitely recommend CMC Plumbing Solutions and they will be my only call next time! read more

I first called them because I had water stains on my ceiling, I needed a faucet in one of my vanities installed and a shower kit installed in another bathrooms. I waited for them to arrive...turned out they were at the wrong address. I called and regave my address to them. They arrived and gave me a quote. They quoted me a price of $480 to replace the vanity faucet! I personally replaced the twin to this vanity in around 45 minutes and I'm a eighty two year old man. So I'm not paying $480 to someone for a 30 minute replacement. I told them to go ahead and punch a hole in my ceiling to look for possible leak. It took them around 15 minutes to do that and they charged me $172. I then went and bought the new kit for the upstair shower for them to install. I specifically told them it was the guest shower with the light on. come back upstair and they had dismantled the wrong shower head. As they started to fix that, the plumber tells me the quote they gave me for the other shower was for the shower head only. I stopped there and told them to forget the other shower and just charge me for that hole you punched in my ceiling. Never again will I use this company and shame on them for taking advantage of an 82 year old man. read more

Chris and his journeyman were professional. They answered all of my questions; they explained my tankless water heater installation. Lastly, their work was professional. I would recommend CMC Plumbing Solutions to my friends and neighbors. I am a satisfied customer. - Mr. Folk read more

Toilet clog nightmare past 10 pm! Chris Copeland and his son arrived quickly and immediately got to work on finding the source of the clog. When water from any toilet, shower, or sink in the house was used, the downstairs toilet bowl would overflow onto the floor. With the help of his high-tech camera and snake wire to locate the clog in the drains, he and his son skillfully worked to dislodge the big toenail clipper found blocking the main drain at appromimate 33 feet! They were courteous, professional and took the time to explain the problem and what they were doing every step of the way. Pretty impressive especially for that time of night. I highly recommend him. The price was not bad at all! read more

You won't find a more pleasant, honest, hardworking guy to come out to help with your plumbing problems. I called and Chris was here within no time to help us on a Saturday night with water leaking from our kitchen ceiling. He was thorough and determined our issue was not a plumbing issue but a leaky roof issue. After helping assess where the roof was leaking he wouldn't accept any form of payment for his time and trouble. A big thank you to Chris as he put our minds at ease that our kitchen roof wasn't going to cave in. It can be hard to find dependable and honest companies these days but CMC Plumbing goes over and above for their customers. read more