amazing service!! 100% professional with humanity first…read moretime there with an unlucky flat patched it up quick & free of charge, truly a blessing!

I used to really like this business . My previous experiences were great and I was very happy . But…read morenot today . I made appointment to take my company car there which they have serviced before so as soon as I was there and handed over my wheel info to him he almost got upset and said you just can't walk in here and hand it over to me this takes alot of time to submit and get approved . Do it or tell your company not to accept it . Then their coffee machine was not working I mentioned that to the same guy he worked on it probably fixed it but never told me as a normal courtesy that it is fixed and enjoy the coffee . Two stars are for the guy who checked me out . Not going there again . May be he was having a rough day , I get it but please be courteous to your customer specially who has brought his personal and company vehicle to you many times in the past and you saw it . Any way I am not going there for sure I felt insulted to be honest .

We called a handful of tow companies to help us with our motorhome and we were rejected because of…read morethe rain. Empire was the only one who would come out and they towed us, in the pouring rain, in the evening. They were a life saver as we were stranded off the freeway. We highly recommend Empire!

From the moment I called to inquire on my towing matter, I knew I had the right place. Your staff…read moreis so nice, knowledgeable and gives you reassurance that they are going to help you. All the details were noted to set up my needs and provide to the driver. Then there is Frank Caples. I would give him a hundred stars. What a super friendly and detailed tow driver. You can tell that he really cares about you and your vehicle. I was in a super difficult situation with my RV and he never once mentioned anything could be a problem. He just navigated through it with a smile and willingness to get it done. He kept me posted throughout the duration of the job and it was simply perfection! You are really blessed to have such an amazing person on your team. Thank you all for your impeccable service.

Although mechanically adept, I was unable to diagnose the partial engage of the 4X4 actuator. I…read morecalled Direct OffRoad, hoping to reach somebody with a knowledge base that could offer some relief. After talking to Cody, I knew I found the right source. My concerns were laid out quickly with mindful listening, without the "just bring it in" narrative. It's rare that confidence can be established in just a phone call.

You know that saying "you get what you pay for"? I've lived in Bakersfield all my life and have…read moregone to multiple mechanics shops to have my trucks worked on. Well, Direct Offroad delivers on all fronts. Service was great, they gave me a ride home while my truck was being worked on. Control arms, ball joints, Brakes, rotors, and a bed cover. Truck was ready same day and drives like brand new. Even called me for 500 mile checkup. There are probably places that are less expensive, but I'll take great customer service and quality every time.

I love coming to this location, everyone is friendly,efficient, and they don't take advantage.read more

My 2005 Tacoma with 176000 miles needed new brake pads and discs, rear drums turned and adjusted, a…read morereplaced rack and pinion assembly, power steering brake fluid flushing and replacement, and a wheel alignment. They completed the work in a timely manner and did an excellent job. The brakes and steering work like when the truck was new. I have all my full synthetic oil changes done here as well. They even gave me a 5% veteran's discount.

A huge Kudos to Erick-I can't thank him enough! My day…read morestarted with my low tire pressure light on as I left my house early morning, to take my 83 yr old Dad that has aphasia-a brain condition that hinders his ability to speak, in his old age he has become extremely impatient and often causes a scene! Originally Erick told us that it would take approximately two hours to get a flat tire fixed, but when I explained this to him, he told me he would try his hardest to get me in and out in one hour, and he held good to his word, I am extremely appreciative of that! That was the start of my day as the day continued, I took my dad to the grocery store and as it turned out, he had lost his debit card and the day just kept getting worse, it just was not my day. So Erick, Bless his heart, was a light to my day and I'm thankful !

I absolutely loved my experience here at Big Brand on 21st St. I had called to schedule an…read moreappointment for an oil change/maintenance on my Excursion diesel. They accommodated my schedule & got me a slot where I wanted to come in. They gave me an estimate right away over the phone when I scheduled. During my service, they called & recommended an air filter & also gave me the price on that. I'm impressed at how quickly they got us in & out. They are also very friendly! Prices were great for all the services rendered. We will definitely be returning from now on for all maintenance on this vehicle.

My driver drove up one our big rig units and was in and out in no time. They processed the bill on…read moremy national account. Thanks, guys we appreciate your service.

Very disappointed. We were traveling east through the Mohave Desert. Saw a young man walking on the…read moreside of the road. Although, we do not normally stop, it is 100 degrees and just could not leave anyone in that heat. It turned out that he had a blown tire. We took him back to his car and called AAA. Unfortunately that did not pan out, and his uncle was able Parkhouse tire told us they do not accept cash or credit after hours or weekends. They only accept company cards. What the heck?

Kind people, life savers! Will use this business if needed while driving on the grapevineread more

Lebec Road Service saved us this evening. We drove a GMC Yukon Denali on I-5 and pulled off into…read moreLebec to fuel our vehicle. After fueling up, we attempted to put the vehicle in drive. However, the column moved loosely, and the car would not go into gear. Upon my description over the phone, Lebec knew exactly what was wrong, and said he would be right there approx (30-45mins faster, and cheaper then tow). I had called some other mechanics who said they were too busy, didn't want to go, or told me they would help me in the morning. Lebec roadside managed to patch us up well enough to get us back to work on the road. We will see another mechanic for the needed part in the morning as He told us to. The Lebec Road service mechanic was professional, honest, and knowledgeable, all the things you want in a mobile mechanic. Thank you Lebec Roadside!

AAA uses this company for car battery problems. They sold me a defective battery that went bad…read moreafter a few months. The battery was not holding a full charge and was slow to crank. Had the battery tested at O'Reilly and AutoZone, and it failed. Had this company come out twice, but refused to test the battery before first connecting to a battery booster. Per this company, the battery is good, but they refused to test it without first boosting it. If, after being informed, the battery is failing and boosting fixes the problem temporarily, this company should have a better process for testing a defective battery they recently sold, rather than ignoring the original concern. Very disappointed, disappointed with AAA for using this subpar company.

This is usually the company that comes out when you call AAA…read more Long story short I would ask for a different company if this is who they send. I needed a tow and was quoted 250 to take it home. The driver said he could take it to their lot for free & my insurance company would cover it. Turns out my insurance company wouldn't cover it. Went down the very next day to pick up my car. Informed me they're a CHP impound yard (never heard of this before) and charged me 500 dollars & a 65 dollar storage fee. On top of this they got another 175 out of me to tow my car home. Over 700 bucks when my car only needed to be towed about 1 mile to my house. While I was paying them, they said I should just leave it with them and they'll junk it for me. Said they wouldn't make any money on it though. Also tried to tell me my car would be towed if I park it in the street. Surprise surprise. It wasn't towed or ticketed, and it ran fine. Just needed a new tire and to remove the bumper. Sold it a week later for a lot more than free! If AAA does dispatch this company, verify every single thing they say. They made a stressful situation even worse.