Another awesome experience with the team at Roaring Mouse. I'm preparing for a bike trip through the Baltics from Vilnius to Tallinn. Picked up a used Bike Friday All Packa (folding bike) and brought in into the shop for an evaluation. The team was totally engaged in helping me assess the bike's fitness for the trip and made recommendations regarding repairs/improvements for my consideration. The benefit/costs of the repairs/improvements were explained clearly and in some cases the team provided a range of alternatives. Very thorough. The cost was communicated to me before work started and very transparent. I felt it was a good value for the work done. Drivetrain and brakes work perfectly now and the bike has some extra cool bling! Many thanks to Derek, Paul, Trey, Rowan and Brendan!!!!! read more

Roaring Mouse Cycles - Paul and Derek having fun with the All Packa! - Bikes Near Me - San Francisco, California

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My home bike shop! First class establishment. Caters to a wide range of abilities and setups. Specialized store. Being renamed to Cycle Sport. I'm a triathlete who has done full Ironman and many 70.3 triathlons and I always need my bike to be performing well. I have purchased two here and often visit for services and gear. Brendan and Rowan and in fact everyone here is kind and knowledgeable. Note that their schedule is packed so you'll need an appointment for any major service. But they can help you fix basic things on walk-in basis. Not the cheapest shop and not easy for everyone to get to, but you won't regret being a customer at this shop! read more

Loved my experience here! Bought a bike ~6 months ago and talked a lot with Brendan on different models that may work for me and my goals - ended up with a Roubaix and I LOVE it! Anytime had a question about the mechanics (chain breaking in, tune up, etc.) I've been able to pop by the shop on my way to/home from a ride and they've been super quick to help! read more

Roaring Mouse Cycles - My bike before descending on hawk hill :) - Bikes Near Me - San Francisco, California

The absolute kindest, helpful, most knowledgeable humans! My husbands patronizes this place quite a bit but I've only been in twice with my sons and each visit has been a 5 star experience. Grateful to have this place nearby. The last visit, I saw them interact with another customer and the 5 start treatment wasn't just for us... read more

Roaring Mouse Cycles - They let me sons help with the bike tire repairs. Such good people! Highly recommend. - Bikes Near Me - San Francisco, California

Bought a bike for my daughter, and I particularly appreciated how the person setting up her suspension took time to clearly explain the settings while expertly setting it all up. Fabulous ride! read more

I am out of San Jose and my bike was delivered here. And I have to say the crew here and Jacob were very helpful and hospitable!!! Jacob gave me a few pointers since this was my first mountain bike purchase they made this purchase very easy a quick .Thanks again for the help!!! read more

Roaring Mouse Cycles - New bike and my new roaring mouse water bottle - Bikes Near Me - San Francisco, California

The cycling community needs more people like Brendan. I stopped by a couple of weeks ago because I felt something off on the tires. He was super nice and approachable since the beginning, I explained that I had recently got into cycling and upgraded to a nicer bike; but that there were still a lot of things that I didn't know/needed to learn. Sometimes I've been to bike shops, and it's been intimidating and I've left feeling dumb. Brendan made sure to explain me how I needed to pump the tires and how to take care of them since they're tubeless. Overall a great experience, and I'm really happy I stopped by. read more

The service RM gave me was much more than what I asked for. I asked for a tuneup and was given a$500 overhaul. Again I did not ask for an overhaul nor did the person on the phone or when I dropped it off say that they would remove all the cogs and chains and charge $500. I called a couple of SF bike shops and they charge $150 to $175 for an advanced tune up that includes: * Brake adjustments * Shifter adjustments * Chain lubrication * Frame wipe down * Wheel truing * Headset adjustments * Hub adjustments * Bottom bracket adjustments. Also the two bike shops charge $45-50 for brake bleeds and RM charged $75. The brakes were not adjusted correctly and RM blew me off when I mentioned that. So not only do they up the services without asking but they are VERY expensive. I spoke with Brendan about this and he was unapologetic and went on about how busy and popular they are. He offered me $75 off but he did it in a condescending way and I refused. RM used to be a good shop but not anymore. read more

Amazing service, Rowan was super nice fixed my bike up in 10 minutes. My bike is now feeling smoother then ever. Highly recommend.

Good people. I runout of Battery on my tero so decided ask the employee to charge my battery. With no questions ask they juice it up to about 20%. I completed my bike ride though out golden gate to chase center and back. Thank you read more

I was having majors issues with the wheel that came on my handcycle. It was constantly falling out of true and I was breaking spokes. The Roaring Mouse team built me a new very robust wheel and it is stronger than ever! Nearly 1,500 miles of rough roads and it is still true side to side and quite round! Thanks, Derek. I appreciate the effort. read more

Great customer service. The person who helped us was Day and he was great. We came in to pick up the new bike we had bought our son and throughout the process Day was teaching my son how to add air in his new tires, installing his new water bottle cage and his head and rear lights. It was nice to also by coincidence meet the person who had built my son's bike, Annie was also there. Our son left the store with a huge smile! Thanks for an awesome bike purchasing experience. read more

Roaring Mouse Cycles - My son picked up his new bike today! - Bikes Near Me - San Francisco, California

This may be one of the most spectacularly located bike shops in the world. They are easily approachable, straightforward, and very helpful. I always leave feeling good about the interaction, their advice, and the transaction. Highly recommend. read more

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5 stars earned for the staff, their knowledge and expertise, service and courtesy, checks all the boxes. I moved from a road to an ebike after searching for several years for the right one. Thx for making this a smooth transition. I love the bike and am thrilled I can still ride after being diagnosed with osteoarthritis. Plus I feel good being able to support a local, small business. Big win for me. Thank you! read more

I always get insecure going into bike shops and having to ask a million dumb questions, but the people at roaring cycles were patient, nice, and super helpful. I'm just getting back into cycling and the previous two sf bike shops totally killed my enthusiasm. Super stoked I found this place! read more

These guys are about about awesome service! Its the second time I walked in my Vado 4. The first time was a couple months ago a flashing red-light on the power button which Rowan quickly replaced the battery on the spot. Today, I needed them to assess my failing/noisy brakes. Rowan again took a look and gave me options of what he could do today, replace the worn pads and what would need an appointment ie bleed the brakes. We opted for replacing the pads which he did while I waited. 20 minutes later it was done and he concluded i didn't need to bleed the brakes. He also assessed the wear/tear on the current chain/shifter/gears and gave me options which I appreciated. Super great about answering my questions. While I was waiting his colleague was working on another Vado which the owner had walked in. He was great in trouble shooting her bike and fixing on the spot. Both these guys were great listeners and explained what they saw and what they could/should do. I think they also had opportunity to "upsell" service but neither thought it necessary at this time and were straight forward BUT they did give options to think about and built expectation of what could happen down the road. Great team! I'll bring my bike(s) back regularly. read more

The best in the city! I'll always come back to Roaring mouse anytime I need any service on any of my bikes. Timely and professional service with reasonable rates. read more

Roaring mouse is my favorite shop. The only issue I have is that it isn't closer to where I live. I've bought 2 bikes and a boat load of components through the shop. Both bikes were assembled well with absolutely zero issues. 1. Pivot Mach 4 SL - Bought this bike right when it came out. Demoed the bike through the shop then ordered it via Pivot's wait list. The bike came in earlier than expected. Roaring Mouse was quick to get the bike beautifully assembled and got me on the trail with haste. 2. Pivot Mach 5.5 - bought this bike for my wife off the floor after she demoed a Pivot Switchblade that same day. I also buy a LOT of parts because we ride tandem mountain bike which has a tendency to break something (on a weekly basis). Everyone at the shop has been super helpful when identifying parts and getting them ordered. There have been a few occasions where we had issues (manufacture issue, not the shop) and Chris has taken care of us to make sure we're satisfied with the outcome. Another thought about Pivot - if you're a rider with a low standover height, you should definitely look at Pivot. My wife needed an abnormally low standover height and we found the options very limited. Pivot has multiple options for people who usually can't ride brands like Specialized and Santa Cruz/Julian due to higher standover heights. read more

Roaring Mouse Cycles - Pivot Mach 4 SL - Bikes Near Me - San Francisco, California

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Stopped by asked to borrow a suspension pump for my old Trek Y33 and they let me use it w/o hesitation. I'll be sure and patronize this shop the next time I need bike service/sale. Thank you~ read more

Roaring Mouse Cycles - Bikes Near Me - San Francisco, California

Just wanted to update my review to say Chris and his team built me one hell of a bike. As a member of what I will call the three burrito club (Clydesdales are too damn dainty), Chris went out of his way to build my Pivot to be bulletproof. So far all that has been needed since 2016 is a few new chains, tires and to have the Chris King hub adjusted ever couple of years. Solid shop that does great work at a fair price. Super happy with the number of smiles this shop has given me over the years. Thank you. read more

I thought it would be good to follow up this with an update. To summarize, we spent $4,500 on a brand new gravel bike for my wife. The bike immediately needed a warranty repair and the repair work was sloppy. I redid the repair correctly myself and we have seen zero issues since. I posted a Yelp review saying the purchase process was great, but the warranty work was crap. The owner who says he knows who we are decides that reaching out and trying to make things right is not worth the effort. Instead he posts lame excuses on Yelp as if this was a $200 Walmart bike we had purchased. Shocking. When you spend thousands of dollars on something, you expect decent customer service after the fact. That is not what you will get at Roaring Mouse. Instead expect half-ass repairs and an attitude that says we have your money and don't care if you come back. My suggestion is stay away from this shop. There are plenty of others out there who will do a great job because they want your repeat business. read more

Been going here for 20+ years since they had a shop on irving st. Always been a great shop. Honest, good work, bought bikes for my kids here and have had my bikes serviced here many times. Love their location in the Presidio. Chris the owner is amazing. If you doubt his integrity - just read his responses to negative reviews here - he's a man of his word and stands behind what he sells and his work. read more

This review is long overdue. Roaring Mouse is my favorite shop in SF. I've been going there for a while, and consistently have found the staff in both sales and service to be excellent -- helpful, straightforward, hitting just the right balance of happy-to-explain-things and listening-before-assuming. I've followed their advice over the years on tires, saddles, minor bike upgrades, random accessories, you name it. But these are all intangibles. One concrete testimonial: they FIXED THE THING THAT NO ONE COULD FIX! The front brake on my road bike had been giving me trouble since I bought it: quick to develop that annoying your-brake-pads-are-rubbing sound. I would re-align the calipers, reset the pistons, etc., but never got more than a month of quiet before the noise returned. The shop where I originally bought the bike tried to fix it -- no luck. I lived with it and spent a lot of time adjusting brakes. Finally I took the bike to RMC, and, many months on, the brake remains quiet. Roaring Mouse was purchased late 2021 by Specialized -- but many of the same staff members remain, and, most importantly, the vibe is the same. I live on the opposite end of the city from the shop -- but it's still the place I want to go. read more

I bought a Specialized Roubaix from Chris and Arthur 5 months ago knowing I was looking for a road bike that could handle AIDS Life Cycle, and they were incredibly patient and knowledgeable. They even had a bike in my price range at the height of stay-at-home orders when I couldn't even find road pedals at the 4 other bike shops I stopped at. I recently had to get some parts changed and a tune up (they have unlimited free tune-ups for a year if you purchase a new bike from them). Brendan checked me in and expertly answered some general questions I had, and Derek was efficient and warm when I checked out. They also have a great selection of gear, including womens' bike clothes (which can be hard to find at a bike shop). I send all my friends to Roaring Mouse, it's a great shop with an amazing crew. read more

Got fitted for two bikes...just got back from a ride and fit was fantastic! Thank you Brendan!! What a great vibe this shop has. Everyone so friendly and just seemed like a great environment to work in. The shop is clean and well organized. Brendan's customer service was superior from first contact via email to meeting in person for my Specialized Retül fitting. No pressure sales and great advice and recommendations. One of the mechanics even went out of his way to fix a caliper bolt I stripped and centered the brakes for me. Well worth the money spent!! Thank you again Brendan and team! read more

Roaring Mouse Cycles - Fitted bike thanks to Brendan at Roaring Mouse Cycle! - Bikes Near Me - San Francisco, California

Small shop but knowledgeable and friendly team with good selection of most accessories. Check out their killer Merino wool jerseys - retro and very useful. Have not bought a bike here but they have a good selection of some top brands including eBikes read more

Fantastic shop in a beautiful location. Great sales and support crew. Recently purchased an epic EVO which was a quick and easy experience. The shop has a long history of supporting the local cycling community. read more

Roaring Mouse Cycles - Bicycle - Bikes Near Me - San Francisco, California

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If there was 6 star review, i would select 6. I forgot my bike helmet when I was camping in Kirby Cove. I was able to get fitted with the price range i had, and was in and out in 3 minutes. Very friendly, and knowledgeable. Also, Roaring Mouse Cycles have a pump outside and... (I missed this but a buddy mentioned this).... also had some water out there... How cool is that? Would totally go back there and and support this business. thanks Again! Steve read more

Roaring Mouse Cycles - should have taken the trash bag out; Kirby Cove Campsite 4 - Bikes Near Me - San Francisco, California

I walked in with the goal of setting up a new wheelset and tires for my bike, but little idea how to make it work. Even worse, I showed up with incompatible parts, after trying to research and buy parts on my own. Arthur quickly spotted that error and went above and beyond to help formulate a custom plan with available parts and figure out all the necessary component changes (e.g. cassette, brake rotor, etc) within budget. He even helped track down an obscure part and connect me with the bike shop that carried it. We were able to accomplish the entire upgrade within the day. Do yourself a favor and stop by before making upgrades to your bike! read more

I had a flat with no tools and Arthur hooked me up big time by helping me replace my tire when he didn't have to. I even broke his tool. Arthur saved my longest (40mile) ride ever on Stava. Thx bro! read more

Roaring Mouse Cycles - Bikes Near Me - San Francisco, California

They reached out to make things right, which was unexpected but commendable.

I stopped in here hoping to get a cleat on my cycling shoe repaired. I was immediately greeted by Jesse, who took the time to fix and explain the issue my cleat was having. Very knowledgeable and friendly staff. Highly recommended! read more

Just purchased my first roadbike from Roaring Mouse Cycles 09/19/19 I have always been a mountain biker with winter coming up I figured it was time to try something new. I had been emailing Chris about interest in a bike they had instock...Chris was very responsive to my emails we agreed on a date for me to stop by and do a road test. The bike was ready as promised Arthur set me up and I took it for a ride...awesome bike I had Arthur make a couple of adjustments and purchased the bike. Great customer service, great location...Thanks Chris and Arthur! read more

Roaring Mouse Cycles - 2019 Specialized Tarmac Disc Expert - Bikes Near Me - San Francisco, California

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I was assaulted in SF last week on my bicycle so I stopped by to see if there was an easy access way to carry pepper spray on my bike frame while cycling in case this ever happens again. Alex helped me - they didn't have this specific product but he suggested I attach a pepper spray can to my bike using a mini-pump bracket that attaches to the water bottle screws. He then got out two sizes of such brackets that they had lying around and gave them to me - he refused to let me pay. I thought that was super nice - he was really concerned after I told him what had happened (I'm fine but it was scary and could have easily been really bad). Such great service and what a smart company to hire people like Alex. After what happened, it renews my faith in the kindness of people. Thanks again Alex! Jonathan read more

Legit. They are helpful when it comes to sourcing parts and finding custom solutions. Best customer service I have ever experienced, and that goes for both the staff and the owner, Chris Lane. And I'm just a neighborhood guy who walked in off the street. I'm out of the hood now but keep making the trip back to this shop. read more

These guys wrench and have lovely attitudes while doin it. Grade A, quality service.

Bought a bike from these guys about a year or so ago. One of the screws that holds in various accessories - water bottle holder, rack, etc- came loose and I was left with just one. Went back in recently and they hooked me up with two matching ones from their collection of odds and ends - all gratis. They didn't have to help me at all but still did and I'm super stoked I have matching screw thingys - it's the little things- both for the matching screws and the extra help. Thanks RRMC!! read more

An ill-fated ride last Fall featured 25 miles with lots of gears, and 25 with only one. Ironically, I usually love riding a single speed- but that day it was not by choice. RIP my vintage Campy front derailleur, but thank the Bike Gods for Roaring Mouse! They helped me locate an exact replacement in Belgium and when it turned out the broken derailleur took a shifter out with it, one of the mechanics stepped up and sold me one from his collection. These guys have been working on my bikes for about a thousand years (I don't know how time works anymore so I'm pretty sure that's accurate). I am meticulous about how I like my bikes set up, and eternally grateful to have such reliable, competent professionals who aren't going to argue or condescend about my choices. That's not always the case in many of the local shops so I'm more than happy to go a little out of way to bring them my business. read more

Everyone's so friendly here. I needed tune up with my bike and my friend recommended RMC. I called another bike shop and RMC, and RMC really stood out as they were so nice over the phone. I'm not an avid biker. When I dropped off my bike, Derek took the time to explain to me on what they will be doing with my bike and what I can expect with their $99 basic service. Chris helped me when I picked up my bike, and he also walked me through what's been done with the bike. The shop always have some people waiting outside to be helped. Both Chris and Derek took the time to answer my questions despite that they are busy. I'm definitely making RMC my go-to bike shop. I trust them with any bike issues I may have! read more

Years ago I bought some puncture-resistant tires and managed to pop one within a mile of leaving the store. I emailed to ask if the manufacturer had a warranty for them, and they wrote back "Specialized doesn't, but I will. Come on back." So when I was in the market for a new bike last month, I was sure to reach out for a quote. They got back to me very quickly with an excellent offer, and when I went in to test it, there was no pressure to sell at all. They were just friendly, relaxed, attentive, knowledgeable, and very helpful. I wound up buying the bike, which comes with a year of free basic maintenance, and a free limited bike fit set up. Everything is all done now, I love my bike, it's perfectly set up for me, and I feel very well taken care of. read more

Roaring Mouse Cycles - Bike on setup trainer - Bikes Near Me - San Francisco, California