Purchased my glasses here and they started pealing after a few months. I asked for them to be…read morereplaced with another pair as it is clear the frame is no good and it will continue happening. Shah agreed to the price of $90 to replace my defective ones. I get a call 2 weeks later to let me know that my glasses were ready to be picked up and that I had a balance of $200. Her receptionist (probably the 4th I've known to work there since I've seen her) said the doctor won't come to the phone to further discuss this discrepancy. Only after I started posting bad reviews did she call to say she'd give me the frame and with a much cheaper lens for $99.99. I won't give her one more cent of my money. Don't bother with this place. Go to another place the stands behind the products they sell and that hold some degree of professionalism. Her frame selection is awful too, so don't waste your time. I should have ran out of there the minute I walked in. It never felt right and now I know why. Whatever you do, get it in writing because the people there keep switching and Shah won't keep her word.

Have you ever wondered why the protective coating on your prescription glasses will start to crack,…read morelook scratched, or fade in certain areas? I brought this problem to two different eye doctors, who all swore that it's some defect with the lens and that the lens I buy from THEM wouldn't do it. Yeah right... So when I walked into More Eyecare and mentioned this problem, Irving had an answer for me right away.* The customer service here was above and beyond amazing. Irving was the one who walked me around and this guy is SO willing to take the time to discuss frames and lenses and anything else about eyes with you. He really knows his stuff and is happy to make recommendations and keep things within a certain price range. So... I walked in thinking of only ordering a pair of lenses for my current frame. I walked out having bought the lens PLUS three pairs of sunglasses.** Although I was fine with the prior shape of my lens (I have a frameless, so the shape can differ), Irving went out of his way to suggest frames that will better job of complementing my face. He even went so far as to cut a sample pair of lens for me at half prescription so that I could see how it looked. Of course, this new shape looked better, and I was thrilled with it. Once we were set on the shape, hubby and I headed to the nearby mall while Irving went to cut the real lens. They then spent almost an hour helping me adjust the fit and bend of my glasses. As for the decor - It's not a huge store, but there are plenty of chairs, and a large comfy leather sofa in the middle of the room. There are two back rooms, both with sinks and a small tray of contact lens fluid and free contact lens containers for if you need to take them out, rinse them, or anything else. When I started to use the already opened contact lens cleaning fluid (which was close to empty), Irving said I didn't need to use that one and then he gave me a new unopened box of contact cleaning fluid that I could use there and then take home. The store has been quite busy on the weekends that I've been there, but no customer service is ever sacrificed. Chung, who is the owner of the store also works there and he's a bit more quiet and doesn't talk as much, but he knows his stuff just as well. This place is not open on Sundays, but there is another More Eyecare in Ridgewood*** that is open on Sundays. I've seen lots of people just walk in and ask to have some small aspect of their glasses/sunglasses fixed. I don't believe that each pair was bought from this store, but it doesn't matter to Irving and Chung. They are happy to help and are great at building a relationship with their customers and any potential customers that walk into the store. Lastly - Irving sold me on this new type of protective coating for my glasses that is dust and fingerprint resistant. I was hesitant because it costs about $75 more, but it was SO worth it! less cleaning, less smudges, I can touch my lens w/ my finger and not get prints. AMAZING. Also, if you have some discounts with your insurance, the price difference drops a bit too. 2 year warranty on the coating so if anything happens**** I can just bring it back to More Eyecare and they'll make me a new pair of lens. With this kind of customer service, I don't doubt that the procedure will be a breeze, should it be necessary. Lastly - depending on what you get and how many things you buy, there may be some room for negotiation on some of the prices. Not guaranteeing anything, but, yeah... you should definitely visit this store. ------------------------------------------------- * You'll have to visit his store to get the answer***** ** In my defense, one of the pairs of sunglasses was for my husband, and the other was a specialized clip-on for my prescription glasses. *** I think it's Ridgewood NJ ... Google Maps says the place exists, so that's good. **** See ***** below for the possible things that could "happen" to cause problems with the coating on the lens. ***** Just kidding - the reason the coating cracks or scratches is because you can't run the glasses under hot water to wash them. It must always be cold and must be cleaned w/ a nice paper towel thingy. Don't use the soft cloths they give you with your glasses for dust. Only use those for finger prints or smudges because the dust will collect in the cloth and cause scratching the next time it's used.

We went in there this past Saturday for glasses for my son. There were 2 people upfront with ZERO…read morecustomers inside. We had gone in asking for help to find some glasses for our son, one of the ladies leads us in the back opens up a cabinet and gives us a tray of plastic frames. She then tells us these are our options plus a section on the wall. She then leaves and doesn't help us with any questions. We start trying on glasses thinking it's very odd for no one to be helping us... when we see her walk by. We ask her 2 questions about color and options for fit which she gives us literally 2 word answers for and proceeds to walk away. It was clear we had more questions and could have used some help. I walked out with my kids and husband completely turned off by the lack of basic customer help. We were ready to buy at least 2 full package glasses.

Ridgewood Eyewear is by far the best of the best for glasses and incredible customer service. I…read morehave been wearing glasses for most of my life, and I've always struggled to find glasses that look great and fit well. At Ridgewood Eyewear, they have an amazing selection of high quality, distinct, fashionable frames to choose from. I was really impressed with how many different top-of-the-line, beautiful frames they have. I also really liked how they helped me find frames that fit and looked good. I have never encountered such helpful people who guided me to find the best frames for me. Mostly, I want to express my gratitude for the tremendous customer service that I have consistently received at Ridgewood Eyewear. I had to get a few adjustments on my glasses to get them to fit just right, and each time I went in, they really listened to where the glasses felt too tight. They were always cheerful when I went back, and they always made me feel welcome. It was just amazing how they were able to make the fine adjustments needed to make my glasses fit perfectly. Ridgewood Eyewear is the ONLY place I will go for glasses and I will continue to rave about how magnificent they are. If you need glasses, head over to Ridgewood Eyewear, you'll be glad you did!

I've been coming here for years for my eye care. I've found…read moreeveryone here courteous and professional. So the negative reviews are puzzling to me.

After seeing so many positive reviews I chose this place to get my glasses. After going there…read morepersonally I DID NOT FEEL ANYTHING EXCEPTIONAL. It was just REGULAR, ORDINARY eyecare center. They were professional and gave me space to choose the frame. The staff who attended me was polite but personally I felt they could have been little more friendly. When I asked her to explain the pros and cons for a particular frame she came out with a one line answer "It is a personal choice". i felt the staff did her job but there is nothing like super friendly or plesant or anything helpful that makes me happy and choose maple again. Atleast I did not see anything like that. Just a REGULAR, ORDINARY eye care center. 1) As I stated very clearly this is my personal opinion based on my experience which I had with you guys 2) Seeming satisfied and being satisfied are two different things. I may have seemed satisfied but I was not. When I asked for frames I was just shown few frames and when I raised few questions about a frame I was just told its personal preference. This answer for you may seem satisfied but to me I was not happy. 3) FYI,My first glasses were not made else where. This was bought in your showroom only last year. I think before you respond me please do some homework. I asked you for a pair of nose pads which you replaced for free and thanks. Is this what you meant as repair?

What a wonderful experience and exquisite customer service! I highly recommend for both optician…read moreand audiologist care. Even after you are done, the caring and support if you have questions or need anything is really beyond compare. It is worth every penny because this business has been in town for many years..they have roots and they care about the people who purchase their products. They care about the elderly who may not be able to travel and they accomodate beyond any other business offering similar services. Don't hesitate..stop by and see for yourself!

Why review a practice that's closed? Because it didn't actually close, but sadly, became part of…read moreValley Physician Services after Dr. Sumers retired last year. As Ridgewood Ophthalmology, I loved the care I received at this practice for many years and never dreamed of leaving. Unfortunately, Valley is the "Burger King" of medical companies and they just messed up my recent insurance claim, so I am on the hook for the entire bill because of careless claims submission. I am VERY, very sad to leave my beloved ophthalmologist, but I can't afford to stay here with such expensive billing mistakes.

I would seriously give this place no stars but you can't do that to post a review. So this is a…read moreValley eye doctor and my mom works for Valley, every single time I go to any other Valley and there is a co-pay I tell them to just bill me. We'll this time the woman with glasses and dark hair at the desk looked at my like I had 10 head and snarled at me telling me I needed to have it up front and they "don't do that". This is not my first bad in person experience. But when calling making this appointment a week or so ago, when on the phone with the same woman, she gave nothing but a nasty attitude and was extremely disrespectful in how she spoke to me. I'm not sure of her name. Also upon arriving for my contact fitting appointment(Angela isn't here yet) I'm waiting about 10 minutes before another patient walks in and asks about contacts to which she is informed that Angela was not here. Letting me know that the doctor for my appointment was running late so I could reschedule my day would have been very nice but was not considered. I am sitting at the chair closest to the check-in window and I can hear them talking about me and needing my co-pay billed. And every other patient comes in she does not have an attitude until they give her an inconvenience to her and she immediately gives an attitude, but with me she wasn't even nice to start just a straight up attitude. Nasty nasty nasty office staff! I will never be coming back to this place, which is very unfortunate because Dr. Saunders is amazing!

Had my annual check up this morning. Every year it is better. Always the latest state of the art…read moretest equipment operated by friendly well trained technicians. Dr. Liva has been my opthomologist for over 20 years. For insurance issues back several years I was forced to see other opthomologists. None of there operations compare to the Liva Eye Center. He is the best!

Dr Frasco is very thorough and caring. She asks detailed questions and is very interested in…read moreworking with her patient to proactively maintain eye health.

I have been with Dr Janiga since 1997 and just 3 years ago I met Dr mola both doctors are the best…read morein New Jersey very smart very knowledgeable also the staff are great always helpful this is a 50 star review

I went to Dr. Mola - and she's FANTASTIC. Great personality, was very knowledgeable, and was just…read morea great eye doc. The office staff is great as well. She's in the same practice as Dr. Janiga - so if you go, definitely ask for her!

Professional front office Care The doctor is very upbeat,…read morepositive, knowledgeable, and thorough Great experience

They miss diagnosed me Was tested with machine that were not…read moreworking properly Will never go there again

Simply - - The Best! Been his patient or years, including dual cataract surgeries. Answers all…read morequestions asked with a smile! Office staff has always been very pleasant and helpful. Office is immaculate!

Dr. Seidenberg is an excellent physician so I "held my nose" and put up with his rude office staff…read moreand condescending optometrist. I even put up with severe pressure by the doctor and his MA to get the covid vaccine - even after explaining why I hesitate to do so. When I returned 6 mos later, another MA asked if I had been vaccinated and informed me the doctor was no longer seeing unvaxxed patients. They could have saved me the trip by informing me prior to my appt about this change in policy. I will not support anyone who mandates any prior therapy or procedure before rendering service.

I have been a patient of James Tracey for over 10 years. I have keratoconus, and my previous doctor…read moresaid that the only solution was using very painful and damaging hard contacts. I decided to switch doctors and went to Tracey for an assessment. They said that I could most definitely switch to glasses and actually achieve better vision. This was over 10 years ago and I've been wearing glasses ever since, which has drastically improved my life. They are also extremely friendly as have a great selection of frames, Highly recommend their services.

I contacted them by phone and sent emails asking them to send me the results of the tests I took on…read moreDecember 6th, which I need for medical reasons, but they did not respond or send me the results that I am required to receive and for which I already paid. I am tired of asking for them. I will not go back to that place for treatment, they are not serious.