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    Robert N Keenan, MD - Adventist Health

    4.3 (6 reviews)

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    9 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    10 years ago

    Office staff was very nice. He was an hour and a half late. Not friendly AT all. Didn't take me serious- I think I'll find another doctor.

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    Coastal Surgeons

    Coastal Surgeons

    4.0
    (56 reviews)
    13.4 mi

    I wanted to send a shout out to one of Coastal Surgeons exceptional employees, her name is Veronica…read morewho works at their front office. I called last Friday on September 6, 2024 at 4 p.m. to tell Veronica I had cancelled a CT Scan with the Contrast Dye in it for my Pelvis and my Stomach at Tri-City Medical Center. I changed my mind due to the bad side effects that will happen to me. Veronica calls me Miss Frances all the time. Then I explained to her that I need a second opinion on my medical condition. I want to have more treatment options than being encouraged by Dr. Andrew Deemer to have surgery . That's my last resort. I believe surgery is okay when it's the last choice for a patient to get done. I know I will have a much better outcome with a doctor who knows my medical history. Even though , I am no longer a patient with this facility. I wanted to say that Veronica's personality has really stood out with me. Veronica was very understanding about my explanation in me finding more better treatment options for my health care. Veronica is a good listener and she doesn't interrupt me when I am talking to her. The last thing Veronica said to me yesterday was that she hopes that I will get the right treatment in the new medical office I will have to be a new patient at soon. Veronica is the only person who stands out in this Coastal Surgeons Office.

    The new patient coordinator I cannot get ahold of. I tried 4 times leaving voicemails and no one…read morereturns my calls. You are unable to directly get ahold of anyone for the new patient registration.

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    I need a surgeon with care and empathy
    I need a surgeon with care and empathy
    Coastal Surgeons
    The receptionists here are MEAN - man oh man

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    The receptionists here are MEAN - man oh man
    Minimally Invasive Surgeons of North County

    Minimally Invasive Surgeons of North County

    4.8
    (14 reviews)
    15.4 mi

    Dr. Grove is amazing! He has a great bedside manner; his surgical nurse, Lucy is very kind and…read morethoughtful and the entire staff at Palomar Hospital in Poway were great. The hospital has very caring nurses who always explained to me exactly what they were giving me in the way of medication while I was at the hospital. What was the most impressive was Dr. Grove's respect and consideration for my religious choices. He reassured me that he could accomplish what was needed without the use of whole blood products and he did just so! I healed much quicker than I expected, with minimal pain and he released me from his care within a month of a complicated, serious surgical procedure. I will be moving out of state soon yet if I ever need surgery again, I would return to San Diego North County just to have Dr. Grove help me again. Thanks so much, Dr. Grove! You are a keeper!

    Dr. Grove is a wonderful doctor with a very pleasant bedside manner. I felt comfortable with his…read moreassessment and surgical plan for me. He made me feel at ease and I am fortunate that he was my surgeon. However, the rest of the staff at MISNC treated me unprofessionally and very poorly- the worst of which was Melanie, Dr. Grove's medical assistant. Even though my PCP put the referral in as urgent, it still took almost a month just for a consultation because, and I quote, "How do we know you have a hernia? If you're in pain you should just go to the ER and you won't even have to come here." Back and forth with my PCP about the surgeon "not having my note" and no diagnostic ultrasound was ordered. My PCP said they would order it. The surgeons medical assistant said he won't see me until I have one. So they were just going to make me wait one-two-three- four weeks for just a consultation. They wouldn't even let me make an appointment with the doctor just to talk to him!!!! PCP calls me back and orders the ultrasound. Then and only then did they finally make me an appointment. Three weeks of being told "they don't have the notes" and "doctor hasn't read my notes" to "how are we supposed to know you have a hernia? Just go to the ER." Got scheduled for surgery a month after consultation- mind you they are supposed to call within 72 hours for urgent or 7-14 business days for routine. THREE WEEKS LATER, I finally call their scheduler and ask what's going on- get a bunch of excuses about they're busy and booked up until the end of January. My referral was initially entered to consult with surgeon in the middle of October. Surgery referral was approved 11/20. She finally calls me back and apologized and offers me Dec. 11th. I had my surgery yesterday and everything went well, Dr. Grove was fantastic and did a great job. Fast forward to today and the wound is bleeding some and I'm having massive pain upon ambulation. Post op nurse at the hospital advised me to stop taking the ibuprofen and call surgeon ASAP. I called and left message. An hour later the MA calls me back and once again- her only words of advice were "Since you're in pain with bleeding you should just go to the ER." Twice now she's pawned me off saying not their problem- I should just go to ER. No different meds or anti-inflammatories. No office visit to check sutures. Just go to the ER. I tell you, I've never been treated so poorly as a patient in all of my 36 years. I've had children and this was my fourth overall surgery. Dr. Grove, your office staff does not do you justice. I have no desire to go back for my two week post op visit. I have no faith whatsoever in the staff at MISNC. If I wasn't under an HMO, in pain, and just wanting to get this over with, I would have definitely gone somewhere else. They obviously "were busy" and made me feel discarded and like a nuisance. ***Fast forward to July 2020. Horrific episode of nausea and vomiting. See PCP via telehealth after finding a protrusion at surgery site from Dr. Grove 12/2019. She recommended a new surgeon when informed about poor experience here. Saw a new surgeon less than one week later who is going to fix the now incarcerated recurrent ventral hernia, wish I was not in this position. Never once did I have to play phone tag with new office. Surgery scheduled next Monday to finally fix what should have been done with Dr. Grove. Sad about my overall experience here and wish it didn't have to warrant a second surgery to fix what he quoted were "indestructible sutures."

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    Dr. Jay Grove
    Dr. Jay Grove
    DBA Premier Weight Loss Center-2381 S. Melrose Dr., Vista, CA 92081
    DBA Premier Weight Loss Center-2381 S. Melrose Dr., Vista, CA 92081
    Procedure room

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    Procedure room
    Daniel Burgess, DO

    Daniel Burgess, DO

    5.0
    (3 reviews)
    17.4 mi

    I initially was seen by Dr Schultzel at this practice to discuss my gallbladder surgery. As I was…read moreleaving he said if you have an emergency before your surgery, call our office and head to the hospital and we will let them know you are coming. So of course on a Friday evening I had a major attack. I called their office after hours and left a message. I prayed I would make it to the hospital as it was in San Diego, an hour drive. Within about 15 minutes Dr. Burgess called back as he was on call that weekend. He assured me that the hospital knew that I was on my way and that he would take care of everything. He even engaged Dr Schultzel that evening. Dr Burgess performed my surgery and did a fantastic job. He calmed my nerves before surgery with confidence and useful information on what to expect afterward. I recently had shoulder surgery and was concerned about the after surgery gas pain so many people talk about in the shoulder area. He reassured me that he tried to remove as much as he can during surgery. I had zero pain from the gas. It is NOT possible to find a better surgeon. Dr. Burgess is hands down, the best. Also he is humble and not arrogant like so many other surgeons can be. Thank you Dr Burgess for your care.

    Top notch Dr and surgeon!!! Great bed side manner, patient, answers all of your questions and is…read moreextremely knowledgeable! You'll be in the best of hands with Dr. Burgess! Highly recommend...

    Robert N Keenan, MD - Adventist Health - surgeons - Updated July 2026

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