Purchased a pre owned vehicle , within 3 months im getting check engine indicators, multiple service indicators. The vehicle would stall in traffic at stop lights , parking, reversing. It wasn't safe to pull out into traffic. Called the service department. They quoted me a price to diagnose the problems of twice what I ended up paying to solve the problem and offered me an appointment that was 2 1/2 weeks away . When I questioned the delay the scheduler hung up the call. Buyer beware. read more

Second trip to this dealership for service. Received quote from parts and service advisor for 6 tires and an alignment. Price quote was great! Advisor stated job was three hours and work would be done here at their facility. Scheduled appointment at a later date to allow time for stock size tire to arrive from warehouse. Arrived early for services and began wait in customer area. At 4 hours of wait time was notified truck tires would be done in 10 minutes by service advisor, and then vehicle would have to be taken to a Nissan dealership to complete the work without a timeframe established. This situation reminds me of a bait and switch tactic to get the sale of the tires. If the service advisor quotes a sale and service they should be able to provide it and not sub it out when the customer is waiting. They knew they couldn't do the work in house but made it seem like they could to get the sale. Verify what services they can actually perform before accepting their quote and starting. Have lost respect for this Chevrolet dealership. Have lost time at work and still need to find another service shop to do an alignment. So the great price on tires have ended up costing me a full day of wages, and will have to schedule another day off work to find an alignment shop. read more

I took my wife's camaro in for service. It turned into a battle between the extended warranty company and Chevrolet's powertrain warranty on whom would pay. In the end the extended warranty paid. They waived out copay, but Woodall managed to squeeze us outta nearly $300.00 anyway. They repeatedly tried to replace several more parts than required and even offered to appraise our car for a trade in. This process took TWO MONTHS. If I ever (Not Likely) own a Chevrolet I first; will purchase anywhere but there and would NEVER take it for service there!!! Worst vehicle experience EVER!!!! read more

Okay the lot seems good however I should not have to walk all the way to the store to get someone to help me. If you want my money then be willing to walk out. After waiting a while and have walked to the store the salesman pass me by in a golf course not offering a lift to the car I am looking at or anything. Horrible! read more

I had a wonderful buying experience from Woodall Hyundai today. I had been researching cars for 1-2 months, narrowed it down to the Sonata, Ford Fusion Hybrid, and Nissan Altima. Of those I liked the Sonata the best. The main problem I had, though, was in finding the model and color scheme I wanted. I searched their online inventory and saw Woodall also didn't have the particular car I wanted. But when leaving the site there was a pop-up asking what I was looking for. I was then emailed by Ross who handles their internet sales stating they could find the vehicle. I was a little leary because a more local dealership told me this then didn't come through (more on that in another review). He assured me he located the vehicle and quoted me a price that was higher than I was quoted previously. I sent him back what I was quoted through a car buying service and 2 other dealerships and he came back with a very good price more in line with what I was expecting. Then on thursday he told me the car had arrived for me. I was a little leary that the car might be sold between then and today (from experiences at other dealerships) or that it wasn't really there and they just wanted to get me on the lot. This was absolutely not the case. I arrived today and the exact vehicle I wanted was there at the price we had agreed on. The sales staff was not pushy either. They did a great job explaining everything on the car and how it worked. We're probably going to purchase an SUV a few years down the road and if we go with a Hyundai I will be using Woodall again. read more

Just had a great experience with the service department at Woodall. The dealership where we purchased the car went out of business and Pinkerton Cadillac is the worst, so we were forced to drive 45 miles to Danville. Our service rep, Will, was awesome, attentive and and honest.... Everyone we encountered was friendly and helpful. They even have a shuttle service that took us to lunch while our car was being serviced. They treated us fairly and respectfully the same way they treated everyone who came into the service department. read more

My husband needed a new transmission in his 2014 Chevy Silverado so we called around getting quotes before deciding on giving our business to Robert Woodall Chevrolet. BIG MISTAKE! After receiving a quote from Amber that included parts and labor, we decided that we wanted to move forward since their pricing was pretty competitive with other competitors in the area. The truck remained in the shop for a couple of weeks before finally receiving the new transmission. After the work was done, my husband arrived at the dealership to find the bill to be $800+ over the price quoted. The service manager, Adam, stated that Amber would have never quoted us so low on a new transmission and labor. Amber denied giving us the quote we were fighting for and made my husband out to be a liar. I've worked in customer service for over 5 years and I have never dealt with such disrespect! Our side never mattered to these individuals and I can only hope that this review would stop others from making the same mistake that we did. Do yourselves a favor and AVOID ROBERT WOODALL CHEVROLET. read more

To say that I am disappointed is an understatement! I brought my vehicle in for an alignment several months ago. After my alignment, I ordered four new tires for the vehicle. In just five short months, my back tires were worn to slicks and the front tires still looked new. When I noticed the tires I brought the vehicle back to be checked. The completely unqualified "service manager" told me that it wasn't my alignment that was causing them to wear. This was without even checking the car. He gave me every excuse he could to discredit me without actually coming out and saying that i was lying. I had my father (who knows more about cars) call and speak with them. After several calls, they agreed to recheck the vehicle. As it turns out, one of the tires was several degrees off of what it should have been. At which point, the "service manager" still tried to say that was not the cause of my tires being worn. The issue was corrected. However, the dealership did not have the decency to replace the worn tires. They agreed to replace one if we paid for the other. I was not pleased about this but accepted. Them paying for one was better than paying for none. I left the dealership with my vehicle to have lunch. On my way I noticed that the steering wheel was not positioned properly (which was not like this when I dropped the car off). If the steering wheel of the car was held straight, the car would turn into the other lane. I took the car to the dealership.....again. This time the "service manager" informed me that nothing could be done because they didn't perform any alignment to the front end. Well if it wasn't like this when I dropped it off, then something was done to cause it. I am beyond displeased with the service that Woodall Nissan has provided. Going forward, not only will I never purchase a vehicle through them, I will not take any vehicle in for them to service. To discredit customers (even when they ended up being correct) is absolutely unacceptable. read more

I went to the service dept to ask that someone check my Cadillac to see if it needed air conditioner service. I was told that I could leave the car and they might or might not get to it today. I took it to a service station and using an infrared thermometer they took two minutes to determine that the air was 49-50 degrees and that I did not need service. Thank God I didn't buy the car from these clowns! read more

I will never buy anything else from them. Never buy the extended warranty because they just take your money and never stand by anything. I cannot wait to get rid of this SUV because it has been nothing but problems since I got it. read more

Back in early November, hubby & I camped at Hyco Lake and planned a day trip into Danville VA to look at possibly upgrading our camper. We also knew that we would have to upgrade our towing vehicle, and had been looking at the GMC 2500 truck. We went to Robert Woodall Auto and met Steve Blevins. We were up front and said we were not ready to buy, but wanted to test drive to make sure this vehicle was going to fill our wish list. Steve asked us questions, answered ours, and we spent about an hour driving the vehicle and they also gave us an appraisal of the vehicle that we would trade in when the time came. When we got the numbers back, we were pleasantly surprised with the trade in value and what our net amount would be do if we bought from them. Again, not ready to make the purchase. We returned ho e and Steve followed up with us by sending a very nice note. A week or so later, hubby contacted our local GMC dealer and COULD NOT GET ONE PERSON to call us back. And we were repeat customers! We called Steve back, told him what we wanted, the color, the bells and whistles we wanted, and bought from Robert Woodall and Steve. Steve drove the new truck to our home, we completed the paperwork at our kitchen table, and he drove off in our trade in. We love the truck, but we are also completely blown away with Steve and how he made this the EASIEST VEHICLE BUYING TRANSACTION EVER!! I'm going on record to say it pays to go to the out of the way dealers and bypass the big name dealers! read more

Called all around the VA/NC area and was able to get the best deal here. Well worth the hour drive to get there.

Could NOT make a deal with this place to save my life! Tried to give my almost $3000 under book value for my trade. They price the car for sale at fair prices then try to rip you off on your trade. Must be the only way they can make any money. read more

I had one of the worst service exp. ever..I purchased a new Nissan w 4 miles on it. (Also purchased extended warranty) This is the 2nd service needed now (oil change and tire rotation) The first service (same) took nearly 5 hours (ended up being free because of wait)(discretion of service tech because of the wait) The 2nd time, (now) at 10,823 miles had yet another oil change and tire rotation. (This time when leaving my tire pressure indicator came on (note, took 2 hours this time for service) (Friday) drove car 3 miles called back, no time to check (busy) so I wait until Monday at 8 a.m , call to schedule a appoint. to have problem corrected, Again, owner Robert Woodall (Robbie) and service manager stated make a appointment (may be 2 days) WHAT? I purchased with you because at time of purchase you stated that your service department was superior to know other. Practically. Had to insist my car be addressed TODAY. The service and dealership experience has been the worst ever. Will certainly NOT purchase with this dealership again. read more

DO NOT BUY FROM THIS COMPANY! Not only did I ask a million questions about the vehicle in question (before loading up my two year old, renting a car and driving in a snow storm). The car fax report, advertising on Woodall's page and the sales contract that was sent to us all stated that the color was gray. When we got to the lot the color was blue. Shaun lured us in knowing we were making a long drive and failed to disclose that the vehicle was in fact blue, before making our trek. Upon our arrival, he simply stated, "It is a blue gray" and made up name like "Ocean Pearl". Everything on the formal paperwork stated blue, the license plate registration states blue and the key ring of the car said blue. Such dishonest practices. So word to the wise, question everything with the sales department. They are just looking for a deal despite the costumer's satisfaction. I would certainly have gone elsewhere. read more

I purchased a used vehicle from Robert Woodall Chevrolet July 1, 2016. This vehicle was supposed to be a GMC Certified vehicle with a clean CarFax report. As I looked at the vehicle, I noted a couple of items that needed to be addressed and most of them were relatively minor, No problem. I received a picture that was taken of me standing beside the vehicle that is used to post to Facebook showing how happy of a customer I am. I received this picture right after I left the lot at 8:50 PM. I drive home which is about an hour away and my wife looks at the vehicle, she puts a DVD in to test the entertainment system and the DVD player doesn't work. I send a text to the salesperson less than 2 hours after leaving the lot to notify them about the issue. I get a response stating he would "let his managers know". I never received a reply so I figured this wasn't an issue and since I had other items that needed to be corrected that this would not be an issue. On July 7th I noticed that a crack in the paint had appeared. This is a crack in the paint, not a scratch. I notified them of the issue and I said "let me know when you want me to come in to get these items fixed." I asked "can they get that paint work done in one day". I received a response "Yes the paint is here on Mondays." I drop off the vehicle on Sunday night July 10th and I let the salesman know that I made a list to include the "additional items that need to be looked at" with a response of "Ok sounds good." I didn't hear anything all day Monday and I have to call them Tuesday morning to follow up. I was told at 5:00 Tuesday afternoon that "We got a lot of work done today got more to do tomorrow." Wednesday afternoon I receive a notification saying "you're right that DVDs don't work" and they want me to call the sales manager about the crack in the paint. I told them to look at the picture they took the night that I purchased the vehicle and there is no crack in the paint which can be proven by the picture. They refuse to fix the paint and stated they will "only repair what they agreed to before you left." BUYER BEWARE.....CHECK ABSOLUTELY EVERYTHING OUT BEFORE LEAVING THE LOT NO MATTER HOW LATE IT IS...YOUR TRUST IN A DEALER TO MAKE THINGS RIGHT WILL COST YOU...NOT THEM!!!!! read more

Woodall Nissan of Danville va, they suck big time. I was just looking at a car, we hadn't even discussed a price or anything at the time, and they pulled my credit report without asking me first by getting me to give them a few pieces of my information and then when it got to the price details, they only offered to give me the very least possible on my car trade and wouldn't even come down a penny on theirs which everyone knows they are all marked up for just that reason. I know they pulled my credit report falsely because we never even came close to making any kind of deal. But when I checked my credit report a couple days later they were on their. My report should not have been pulled until we had made an agreement on a purchase and price, which we were never even close to either one. If you are thinking about going their, don't sign anything without fully reading what it is, don't just take their word for what it is. They are like a snake in the grass and very unfriendly, they think they are better than anybody by the way they treat you. read more