I called Bisbee Honda service department concerning problem with my Acura MDX. I spoke to Reshod…read moreHarris who was most helpful. He got me in quickly and efficiently. He took detailed notes on the problem I experienced. After I left my car with him, he called and texted me concerning the details shared with him by the mechanic. He was clear on the costs associated with the repair up front and he was quick to call me when the repair had been completed. I was extremely satisfied with my experience and with the service advisor Reshod! Jay Coleman

Our experience with Bisbee Honda of Danville has been extremely disappointing. We purchased a 2015…read moreFord Explorer and were not informed until after the contract was signed that the vehicle had not yet been inspected. Since purchasing it, the vehicle has spent a significant amount of time in repair shops. Bisbee later charged more than $8,000 to replace the original engine with a used engine. After that work, we took the vehicle to another shop for an alignment. This was especially concerning because Bisbee had previously charged us for an alignment. During the independent alignment inspection, the mechanic informed us that motor mounts were missing. Since the engine replacement, we have also had to replace the water pump and the turbos. Now the vehicle is not running again, and we have been told the problem may once again involve the engine. The repeated repairs substantially exhausted our extended-warranty benefits, and we are now left with a vehicle we cannot use. During prior repairs, the dealership made it seem as though providing a rental vehicle was a courtesy they were extending to us. We later learned that rental coverage was included under our extended warranty and that those rental costs were being submitted through the warranty. They were not doing us a favor; they were using benefits we had already paid for. The dealership also replaced the vehicle's touchscreen/control screen. Approximately six months later, the replacement screen stopped working. Because the climate controls are operated through that screen, we can no longer properly adjust the heat or air conditioning. This is yet another repair that failed shortly after the dealership performed it. I have repeatedly called and asked to speak with the general manager and owner, but I have not received a return call. We have attempted to resolve this directly and have filed a complaint with the Virginia Motor Vehicle Dealer Board. Based on our experience, I cannot recommend purchasing a vehicle or having major repairs performed here. I will update this review if management contacts us and provides a fair resolution.

Bought a van from them a few years back and it was a good old fashion stand by what you sold the…read morecustomer experience. They went out of their way to keep us satisfied!

I'd give them less than one star if I could. If you want to buy a cheap car with too many miles for…read moreway over the value and be talked to like your a criminal then come here. If you want better service and better cars then go to a real dealership. Also they only take cash. No credit cards no checks.

I enjoy using Yelp to point out local businesses that are fantastic. We drive used cars and take…read morecare of them. Clarence Hale Motor Sales has been there for every part I've ever needed and the staff are considerate and knowledgeable, and have given me some helpful pointers and suggestions regarding the wisdom of repairing vs selling a vehicle. As an aside, I used to teach art in some local elementary schools; I remember when a visiting European artist was looking for sculpture materials to complete work he was doing nearby. This business was willing to step right out of the box and pitch-in to help him find .. I think, some old car hoods suitable for his concept. I like that community spirit and open-mindedness as much as I appreciate their work and friendliness. No complaints.

I can't say enough good things about these folks! Last week, I stopped in because I needed to…read morereplace the exhaust system on a 2003 Dodge Ram that I had inherited from my dad. I told them that I would love to have it back by the next day because I wanted to drive it out of state to my mom's funeral. They rearranged their schedule, got the parts in and the system put on and handed it back to me the next day. The cost for the job was much less than I had anticipated. I really appreciated how they were so personable and respectful of my situation. Highly recommend!!

Scarces has done every muffler job I have had for over twenty years!! I moved about four hours from…read moredanville and I needed to have some muffler work done. So I drove 8 hours round trip to have Rodger and his Guys work on my truck, a small price to pay for such quality, affordable work. Thanks guys

I bought a gmc acadia and the first day the catalytic converter went out we got the warranty so she…read morehad to pay for it but she tried to say you can drive it as is because she didn't want to fix it when i let her know im not driving a car like that i just paid cash for. So they had my car for a week saying they order the wrong part after they kept telling me when the part would be there to be fixed after weeks of the run around they claim the part was there but it was a lie on top of the burning smell I kept telling them about and the ac not working that they didn't fix so after she got the catalytic converter put on she started saying I can't afford to put a converter on someone's car trying to make pay out of pocket for there fuck up when I hadn't had the car two days and the check engine came on so then she says I'll just charge extra when I sell another car when she seen I wasn't paying it so please dont ever waste your money here unless you like lemons or overcharged cars. stay away from this business if you are black or don't want anyone trying to get over on you

I have bought 5 cars there... 2 are still with me, 1 with the ex, and 2 that I sold because I…read morewanted something different plenty of inventory but you better get 'em while she's got 'em!

First off- I find Yelp reviews to be off putting and negative for no particular reason . It seems…read morepeople only review when they're upset, sometimes it's justified and most of the time it's not. I'm leaving this review because I look forward to coming to get service done on my truck, here's why... Every single time I come here it's the same, Great service and customer service as well. The service advisors at the dealership are top notch, they are friendly and accommodating, every time I'm in they are focused on providing great customer service. When you arrive you are greeted by employees who refer to you by name and know why you're there. Paperwork is done efficiently and all options are explained to you, there aren't surprises regarding your visit. All dealership team members treat you with courtesy and respect, work is done as agreed upon and your car is returned to you in the same condition it is dropped off. Eli was my service advisor and he was very thorough explaining my service options and keeping me updated about the status of my service. He showed the same level of courtesy and enthusiasm from start to finish. Waiting the customer area there is coffee and bottled water, comfortable seats, cell phone chargers, tv and WiFi. In conclusion, I was handed off to the cashier at the end of the service, she was as friendly as the rest of the staff, I've never had a negative experience at Tri-City Ram when servicing my Ram truck and I look forward to my next visit, I encourage you to do the same. I was given the opportunity to provide feedback and I gladly took the opportunity to do so. Too many people provide feedback or are critical when they have an issue or experience a problem. I hope to continue to receive the level of service that Tr-City has provided to me, going to the auto dealer for service doesn't have to be a drag.

Will never return to this dealership and would say stay away! "Manager" Mike was rude,…read morecondescending and didn't say thank you or sorry for this misunderstanding/confusion. Just walked past us as we were leaving. I said to my sister, "They have a great manager and I will be writing a review." He then replied, "I'll remember that." I hope he does because I will be contacting the owner and let him know how I was treated. They also had my car for almost 4 months last year to put in a new engine. I actually had to take time off of work, go to the dealership and personally get on the phone and order my own engine!!! Go somewhere else!! On a side note, I had to pick at least one star to be able to post this, that is the ONLY reason they got that one.

This was my first time visiting this business to get maintenance done on my vehicle. This is a…read morebrand new facility sits right on 58. Very convenient, ideal location, very nice inside & out, workers in the service shop keep you vehicle clean once they get it in the back, customer service is very friendly and goes beyond to help you. Prices for maintenance are the usual at a dealership. I glanced at the inventory on the lot, they had a good selection of new and used vehicles. Highly recommend this place to anyone. Super friendly service!!

I have taken my Explorer there two times now for service. Both times something has gone wrong. Both…read moretimes were for a simple oil change and rotation. The 1st time I took it in, they told me it would only take about 30 mins. I was in the waiting room for over an hour and 15 min. I asked once why it was taking so long and was told they were just running a bit behind. So I decided to walk outside to get some air, my car was sitting outside waiting to be picked up. When I went back in to ask about it, they said "oh, nobody came and told you it was done, that one has been finished for about 30 minutes." Like I mentioned, I just asked about it a couple minutes prior and was told they were behind. When I asked they about it they said they must have told the wrong person. Well, I was the only person in the waiting room. So who exactly did they tell? The second time I went was for the same thing. I called a week ahead of time to schedule the appointment. After I hung up called back about 20 minutes later to ask a question. The person that answered the phone asked for my name and time of appointment. When I told him, he said I did not have an appointment in the system. He said that the person I spoke to must not have put into the system. He said he was putting it in as we were speaking. Well, a week later when I showed up for the appointment, guess what.....no appointment was in the system. The person that assured me he was putting in my appointment "as we speak" apparently did not! So twice within the same hour I made an appointment and twice in that same hour it was never typed into their system. They graciously said they could fit me since I want was there....the work they did was fine, but like I mentioned it was just a simple oil change and rotation. Just plan on the run around trying to get it done!