I recently purchased a used Toyota RAV4 from Kelly Pruitt. The entire experience was great with…read moreKelly being very helpful. I was able to purchase a reliable, comfortable SUV that is good on fuel mileage and looks great! She made the process very smooth. The Danville Blackwell staff made me feel completely welcome and answered any questions that I might have. If you're looking to purchase a vehicle in your future, you should definitely visit them!

I would never recommend them They would not diagnose my car unless I put in a brand new battery for…read more$400 even though the old one could be charged. They originally told me they would buy it for $500 then when I finally got the title from the state and went to do business with them they refused to buy it! They are just out to see how much money they can get out of you and they definitely do not try to help you at all.

Purchased a pre owned vehicle , within 3 months im getting check engine indicators, multiple…read moreservice indicators. The vehicle would stall in traffic at stop lights , parking, reversing. It wasn't safe to pull out into traffic. Called the service department. They quoted me a price to diagnose the problems of twice what I ended up paying to solve the problem and offered me an appointment that was 2 1/2 weeks away . When I questioned the delay the scheduler hung up the call. Buyer beware.

Second trip to this dealership for service. Received quote…read morefrom parts and service advisor for 6 tires and an alignment. Price quote was great! Advisor stated job was three hours and work would be done here at their facility. Scheduled appointment at a later date to allow time for stock size tire to arrive from warehouse. Arrived early for services and began wait in customer area. At 4 hours of wait time was notified truck tires would be done in 10 minutes by service advisor, and then vehicle would have to be taken to a Nissan dealership to complete the work without a timeframe established. This situation reminds me of a bait and switch tactic to get the sale of the tires. If the service advisor quotes a sale and service they should be able to provide it and not sub it out when the customer is waiting. They knew they couldn't do the work in house but made it seem like they could to get the sale. Verify what services they can actually perform before accepting their quote and starting. Have lost respect for this Chevrolet dealership. Have lost time at work and still need to find another service shop to do an alignment. So the great price on tires have ended up costing me a full day of wages, and will have to schedule another day off work to find an alignment shop.

My car dropped me 60 miles from home on a Sunday evening and was towed to Barkhouser. Reading the…read morenegative Yelp reviews left me apprehensive, to the point of considering getting it towed to my home dealership. My experience with Barkhouser was very positive. All contact was by phone.They kept me posted on the progress of the diagnosis and repair and completed in a timely fashion. All were very courteous. I rarely post reviews on Yelp, but wanted to provide a counter to the negative experiences experiences previously reported.

2nd time crappy experience. Make appointments 2 weeks prior to get there Nd be told.. 1 1/2 - 2…read morehours behind... asked the reason for reservations if they wont honor them.. she said they were behind and all cars were scheduled. Sounded like overbooking or under staffed. Either way, had to reschedule! Found someplace else, no waiting and in and out in 20 mins for 1/2.the price!

She sold my nana a car that the air doesn't work in and shakes when air is running and leaks Freon…read morewe tried to sell it back to her for 500$ less than she bought it for and she wouldn't buy it back we will never buy another car from her again oh and she never told us about any of these problems

If I could give this place ZERO stars i would. This was possibly the WORST car buying experience…read morethat i have ever had! On April 19th 2018 I purchased a 2007 ford edge from Susie's only to be told (after my financing through my lender was already finalized) that the car was in a total loss wreck. air bags had been deployed on the vehicle and everything. I wasn't offered a vehicle report and was told that there was nothing wrong with the vehicle by the person that sold me the car (Bonnie). Three days later i got a call from the owner of the car lot saying she had to let me know that the car was once totaled after i had already purchased it! Of course my bank was made aware as well and they revoked my loan which caused me to have to give my car back ON MY BIRTHDAY because they will not finance a vehicle that's been totaled. Susie did offer to put me in another vehicle but it was nothing that fitted my needs. There wasn't much compassion or professionalism shown at all. Now I am stuck looking for a car and no way to get to work. The day after my birthday. Thank you Susie's auto sales for making this the worst past few days that i have experienced in a while.

I called Bisbee Honda service department concerning problem with my Acura MDX. I spoke to Reshod…read moreHarris who was most helpful. He got me in quickly and efficiently. He took detailed notes on the problem I experienced. After I left my car with him, he called and texted me concerning the details shared with him by the mechanic. He was clear on the costs associated with the repair up front and he was quick to call me when the repair had been completed. I was extremely satisfied with my experience and with the service advisor Reshod! Jay Coleman

Our experience with Bisbee Honda of Danville has been extremely disappointing. We purchased a 2015…read moreFord Explorer and were not informed until after the contract was signed that the vehicle had not yet been inspected. Since purchasing it, the vehicle has spent a significant amount of time in repair shops. Bisbee later charged more than $8,000 to replace the original engine with a used engine. After that work, we took the vehicle to another shop for an alignment. This was especially concerning because Bisbee had previously charged us for an alignment. During the independent alignment inspection, the mechanic informed us that motor mounts were missing. Since the engine replacement, we have also had to replace the water pump and the turbos. Now the vehicle is not running again, and we have been told the problem may once again involve the engine. The repeated repairs substantially exhausted our extended-warranty benefits, and we are now left with a vehicle we cannot use. During prior repairs, the dealership made it seem as though providing a rental vehicle was a courtesy they were extending to us. We later learned that rental coverage was included under our extended warranty and that those rental costs were being submitted through the warranty. They were not doing us a favor; they were using benefits we had already paid for. The dealership also replaced the vehicle's touchscreen/control screen. Approximately six months later, the replacement screen stopped working. Because the climate controls are operated through that screen, we can no longer properly adjust the heat or air conditioning. This is yet another repair that failed shortly after the dealership performed it. I have repeatedly called and asked to speak with the general manager and owner, but I have not received a return call. We have attempted to resolve this directly and have filed a complaint with the Virginia Motor Vehicle Dealer Board. Based on our experience, I cannot recommend purchasing a vehicle or having major repairs performed here. I will update this review if management contacts us and provides a fair resolution.

John sold me my car and I'm in love with it ! Great salesman and will take good care of you!!read more

From the owner: I take the ordeal out of the car deal…read more Are you tired of dealing with dealerships? Every time you buy a car do you feel like no matter what they made a killing off you ? If so please give me a call I offer my services to any one who is looking to purchase any type of vehicle new,used,personal use or business use ! I take care of everything for you . From locating you a vehicle to financing and delivery ! Let me help you save thousands !