Malpractice malpractice malpractice
These people are withholding my dental x-rays that I paid for
They are playing games with me and not sending me anything. They are not answering the phone on purpose. Why are you doing this? This is malpractice.
Send me my x-rays that you demanded payment for after you completely demolished my mouth
TERRIBLE TERRIBLE TERRIBLE!!!
I walked into Robertas offices with great hope. While she is great at putting you out and sedating you she is absolutely incompetent in providing quality sustainable dental service.
Now they are withholding my dental xrays!!!
DO NOT USE THIS OFFICE FIND ANOTHER DOCTOR ASAP!
I have had the same temp crown fall off and repaired 3 times on one tooth And two more times on another tooth!!! That is a total of 3 additional and unnecessary visits!!! How can I be the ONLY client this happens to? I think not.
She drilled one perfectly fine tooth so far down there is almost nothing left AND my new dentist has to over over over compensate for the botch job "Dr Roberta" left me with!
Each time I go in i hear "DOCTOR" Roberta mumble something like "oops, how come that is not sticking, opps, looks like there is space between the tooth and gum, oops, let's fill it in, ok now lets take a new impression so the next time you come in (SHE IS EXPECTING THIS 3RD VISIT TO STILL NOT FIXED!!!) we have a cleaner impression."
I have no idea who the person is who had their hands in my mouth. She does botch job dental services that are not sustainable. THANK GOD I DIDN"T PAY CASH!!! I am disputing all charges because after the fifth attempt total to place a simple temp bridge, three on one tooth and twice on another tooth, I CAN'T USE MY MOUTH, STILL!!!,
NOW I AM GOING TO HAVE TO PAY ANOTHER DOCTOR EVEN MORE TO FIX HER WORK!!! RIDICULOUS TIME CONSUMING UNSUSTAINABLE PAINFUL DENTAL WORK THAT IS NOT WORTH ON CENT OF THE CHARGES. As she giggles with her staff knowing that she is taking another new impression on the way out of the chair because she knows this one will not work EITHER!!!! AND THEN, rushing me and asking ME to come back because she has overbooked herself. I am so glad I didn't spend thousands more of my well earned money for more of "Dr. Roberta Cervany's" incompetence. The first time was understandable able because things can happen, but 5 total attempts on two teeth so simply put a temp bridge will the extraction healed, and the extraction was a nightmare hearing Roberta saying, "Opps, oh I thought I had it, opps...KEEP YOUR FREEKIN' MUMBLING NONSENSE TO YOURSELF!!! SUCH A VULNERABLE POSITION TO BE IN, I HAVE GIVEN HER FIVE ATTEMPTS TO LEAVE A MARGIN OF COMPASSION AND ERROR....NOPE! "Doctor Roberta" had the nerve to hang up on me and would not meet me half way with compensation she told me, "I'm sorry i can't afford it." Yet, I am expected to afford unnecessary nitrous sessions due to her incompetent work, and spend $90.00 round trip to get to her office via Lyft, and then spend my time energy and money after I leave her office...I CAN"T EAT REGULARLY SINCE HER HANDS HAVE BEEN IN MY MOUTH!!!! I AM DISPUTING EVERY PENNY. MALPRACTICE, INCOMPETENT, UNPROFESSIONAL, PAINFUL, WASTE OF TIME And money. God knows what else she has done the next dentist that looks in my mouth to recover - she just kept drilling away at the adjoining teeth, God knows what's left! I am 58 I had the same dentist from age 5 to age 50....this is unacceptable.
DON'T USE THIS DENTIST IF YOU VALUE YOUR TIME AND MONEY AND MOST OF ALL TAKE YOUR TIME TO FIND SOMEONE ELSE WITH LESS ARROGANCE AND MORE COMPASSION. IN FACT, ONE OF THE OUT SOURCING DOCTORS SHE SENT ME TO SAID TO ME, "SHE'S OLD." NOT AS AN AGEST REMARK BUT IN HINDSIGHT IT WAS A WARNING THAT ROBERTA SHOULD SERIOUSLY NOT GO AND RUN THE OTHER WAY!!! I AM OFF TO FIND FOOD I CAN EAT SO MY TEMP BRIDGES DON'T FALL OUT OF MY MOUTH AGAIN, AGAIN, AGAIN. I NEED TO LEARN HOW TO USE MY MOUTH ***AROUND HER BOTCH JOB!!!!****. ROBERTA I DON'T KNOW HOW YOU SLEEP AT NIGHT. I DON'T WANT TO HEAR STORIES ABOUT YOUR BOYFRIEND AND YOU DRINKING MARGARETA'S....I WANT YOU TO FIX MY TEETH AND BE A DENTIST!!! What is wrong with you and the world these days. More bad reviews on socials to follow. You don't get to put your hands in my mouth, charge me over and over for poor sub par "dental" services and get away with it! How old are you? You should know better.
Response from the owner 7 months ago
We're sorry for your experience Lisa and thank you for your concern. Please reach out to our office directly at 818-783-0408 to discuss this issue further. read more