I am so impressed with these top-notch professionals who installed a beautiful new headliner in my car quicker than expected and beyond the type of detailed work I had imagined with a perfect color match. Friendly, honest, helpful and knowledgeable customer service from the first call with many questions to checkout and pick up earlier than initially expected. The personal service you get is above and beyond. I will be referring everyone who needs upholstery (or any other automotive services they offer) to Roberto's. read more

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What a waste of time this place is. I brought my Mercedes in for an extensive re-apholstery on my 560 SL. After a complete evaluation, I am still not able to get a call back for a Quote and to schedule work. Their YouTube videos make a great show, but the execution is poor. read more

These guys are the best. I had them reupholster an older Lexus I'm going to give to family and it looks brand new. I couldn't believe it. The craftsmanship is excellent and the level of detail with the stitching even better. Raul was great to work with and provided excellent customer service too. Always communicating with me along the way. They are very fair in pricing and probably the most affordable in town. I highly recommend them! Thanks guys! Shoutout to Leonard too. read more

This is my 5th positive review for Roberto's Auto Trim Shop. Raul and his crew at Roberto's Auto Trim provides excellent auto repair services and friendly customer service. They are knowledgeable, experienced, honest and hard-working. Car Problem. I was concerned about the convertible top on my car and contacted Raul for assistance. My convertible top had not been used in a long time and it did not lift up when I pressed the "lift top" button in my car. After listening to my concern, Raul scheduled an appointment for me to bring my car into the auto shop. Car Problem Fixed on the Spot. On the day of the appointment, Raul met me on time and inspected my car in the auto shop. Raul said my convertible top did not require an expensive or time-consuming repair. Instead, he immediately resolved the "convertible top" issue on the spot by manually adjusting the sensor in the rear trunk area. There was no charge for this service, even though I offered to pay Roberto's Auto Trim. Any other auto repair shop could have made up an elaborate story about my car needing expensive repairs, parts and labor, and I would not have been the wiser. Thank you very much to Raul for being a terrific auto mechanic and honest businessman! read more

Took my car in for an estimate. I called them three times and left messages requesting the estimate with no return call. Left messages, a text and spoke to a live person and still no estimate. Will take my business elsewhere if this is any indication as to how they work read more

I have been to Roberto's shop three separate times always asking for a quote. All I get from Raul (the owner)- What's my budget? I mentioned I don't know - then Raul either ignores me or walks away. I never received a quote, no calls back ever. Very poor service. He wouldn't even take the time to make eye contact with me as he looked down on his phone while I spoke. I assumed reupholstering my seats might be a job they wanted, but I was mistaken. Mystified on why anybody would treat new customers like this. read more

2008 Mercedes-Benz e350 had a tear in the driver receipt where all the Mercedes driver seats tear. Made an appointment to drop it off on a Monday afternoon and it was done Tuesday afternoon. It looks like new. . People who work there are fantastic organised and extraordinarily polite and friendly. read more

Today was another of the many times I've done business with Roberto's. I needed to repair and replace the center console armrest in my Ford Explorer Sport Trac. Greg , the technician there went above and beyond to ensure that the console was repaired properly and the replacement parts were installed correctly. As usual, the owner Raul was fair when it came to what the whole thing would cost me. I highly recommend them!!! Thanks guys. read more

Professional and detail oriented! The heatwave melted the glue on my back window and it fell in. I called Roberto's to inquire about replacing the soft top on my 2003 Mazda Miata. I sent photos to Raul and he responded very quickly. The price was right and replacement scheduled. A new Robbins (made in USA) top was ordered and carefully installed by his fabulous team! They even fixed the floppy latch! read more

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VERY bad experience. First there was a bait and switch on the price Raul (owner) quoted me. After less than a week the convertible top is coming off on the left back corner. Raul is now giving me pushback about getting it resolved. It seems he's not going to make it right unless TopsOnline.com pays for the cost of redoing it. Though I paid TopsOnline.com directly for the convertible top, at Raul's suggestion, the top was shipped directly to Roberto's Auto Trim from TopsOnline.com (which Raul said is a vendor that he deals with on a regular basis. He even told me you had the owner Vic's "bat phone"). Raul had a full opportunity to inspect/measure this top before installing to ensure a positive outcome. It's obvious proper inspection and measurements were not done. I'm also astonished that he'd released the car to me when the top was either installed incorrectly or manufactured wrong. Not at all what I'd expect from a shop in business for 34 years. Very disappointed. Hoping Raul changes his attitude and makes things right. I'd hate to have to take a day off work and go to Small Claims Court. Positive or negative, I'll update this post when the outcome is finalized. UPDATE AS OF 12-22-2022 Took the car back to Roberto's yesterday and picked it up today. Raul's manner was polite and respectful today. Communication during the repair was good too. It appears okay and I'm hopeful it will stay good. I'll update Yelp again in a month after I take it back for a final tightening of the top after it stretches. I've updated my rating from 1 to 2 stars. It would be higher if I'd not had to battle with Raul for over a month to get him to stand behind his work. Provided it's still good by the end of January, my rating will go up again. read more

Roberto's Auto Trim Shop - VERY bad experience. Raul (owner) is rude, and it does not appear he's going to stand behind his work - Auto Repair Near Me - Costa Mesa, California

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When I went there to get my headrest fixxed , the owner raul ( Robertos) didn't respond to my hi . Then i went inside no one was there to answer then i had to find raul again , i found him and he was on the phone , we wait for his call to end and after that again i said hi , he truned to his employee and said you need to do this and that , then he said hello. Very rude and disrespectful He said i wont be able to help you and basically some non senses. Avoid this place read more

Brought my mustang in to have the upholstery on the doors replaced and they did a great job! Completed in a few hours and they even replaced one of my seat release levers that had broken off, which I hadn't asked them to do! Would definitely recommend them! read more

Called them after asking my Ducati dealer if they knew of any reasonable motorcycle upholstery places nearby. One guy in the shop mentioned Robertos and said they do very quality work and offer a very reasonable price. I called them and was told I could come in for a quote which I did within 30 minutes. I got a fair quote range for putting an existing new seat cover on my motorcycle seat pan. (Essentially the whole job includes removing staples from the old seat, then restaplint/gluing the new seat cover on and being mindful of hardware). I was told their range may end up being lower or higher solely depending on how much time it takes. Also, I was told I would get a call to pick up the seat next week. So far very happy with their customer service and knowledge. Will update my review with photos next week when I have the seat back. read more

I called in advance so to meet Roberto himself. He was aware on my vehicle and arrival time, so we were ready to discuss the upholster work. I was thinking the vehicle needed a complete new driver reupholstery thus requiring the passenger seat to be redone as well. Roberto talked me out of such and expensive investment and explained the original upholstery (1994 Toyota 4Runner) was a excellent condition and needed only a minor repair which he could do without anyone noticing, using some loose fabric. Honesty and Integrity read more

ROBERTO'S did an amazing job on my VW VOLKSWAGON! They redid my headliner, re-upholstered my backseat and flooring carpet. I am very very happy with their work. I highly recommend this business. Valerie handles the office and keeps all phases of the jobs moving along and working well. read more

Roberto's Auto Trim Shop - VW WOLKSWAGON 1974 - Auto Repair Near Me - Costa Mesa, California

Interesting that after I read the negative reviews, they all seem to correlate to my experience. TERRIBLE SERVICE. Brought my car in, Raul looked at it. Told me to follow up to get pricing. I did what I was told, called 3 times, sent 3 emails and a text over a 2 week period. Every time I was told I would get a call back, nothing. Now the scope of my job was not large. However, in my line of work, if one I can't or don't want to take the job on......have some integrity. Have the courtesy to call back and say no. I've done it in my professional life. Now, if you have a job that is gonna make them a ton of money, you would probably get a call back but again, if they dont want the job, don't be a chicken $hit and avoid. Be an adult. Overall this falls under the same issues I have read based on negative ratings..... terrible customer service. read more

True to form, I don't add feedback on Yelp until there's a track record of excellence. Roberto's Upholstery was referred to me by a colleague back in '14. Since then Roberto's has successfully taken on and recovered several very difficult jobs. The headliner, sunroof panel and complete restoration of the two motorized Recaro heated seats from cloth upgraded to factory black leather in our 1990 VW Corrado. Roberto's took on the replacement of the convertible top in our 2007 VW Triple White Beetle's convertible top. These car's tops are notorious for having the rear window glass separate from the fabric. Valerie and Raul located an aftermarket company that manufactured Beetle Convertible Tops in original German Sonnendeck (Twillfast) A5 Canvas. This company utilized the new bonding method for the rear glass. The fabric exceeds the factory's with a a six-year replacement warranty as well as a lifetime warranty on the rear glass window. Essentially, the rear window on the top that Raul sourced is bonded into the fabric via the same method VW uses for last generation (2011-2019) Beetle convertible tops. Raul addressed several shortcomings inherent to the original VW convertible top assembly. He took ownership of an aftermarket headliner that was of much lesser quality than the OEM version as well as updating the top assembly to better than new condition. Neither of those challenges were the responsibility or fault of shop, but Roberto's corrected the shortcomings like the Pro's they are. Before receiving our Beetle back, I made three other appointments with him to address unforeseen issues. They involved that headliner issue and correction of unrelated issues involving neglected and overdue maintenance to the convertible frame. The motorized top now opens and closes like a factory new unit. Roberto's was the Preferred Shop for our insurance claim. It's across the street from an Enterprise car rental facility so there was zero inconvenience in dropping the car off. There's frequently factory NEW Aston Martin, Porsche sand MBZ being serviced in this shop. Don't be put off that the shop is raw and seems an unlikely spot to have quarter million dollar exotics in the bays. Roberto's is always busy and sought out by the dealerships to correct issues neglected at the factory. Appointment are a must as they're usually booked solid for at least a week. Roberto's knowledge base is unmatched and the best in my book. Upholstery is a lost art. Roberto's craftsman are masters of their trade at this SoCal gem. There really is no cookie cutter upholstery job because everything has some unrevealed challenge that's unseen until it's taken apart. I've eavesdropped on a Dealership manager directing Raul to correct mistake the factory made. He was asked to swap a manually adjustable seat and its custom leather to a fully automatic seat from another factory new car. The sale of a $200K+ car was dependent on it. There's no espresso or latte bar here, I bring my own. Roberto's follow up, follow through and attention to detail is unmatched, I'm always impressed with each renovation they take on for my family. read more

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Appreciate the responsive and professional service for repairing the leather seating area of my car. Not a big job, however completed excellently and with quality that can be seen. Thank you Roberto's team read more

I was able to call and get right in in the same day on my lunch break! Thank you for the very quick and efficient quality work. read more

Roberto's Auto Trim Shop - Thanks for the quick repair!! Nice people! - Auto Repair Near Me - Costa Mesa, California

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Had the headliner replaced in my 2005 Audi TT. They used the best high-quality materials. Unbelievably fast turnaround. Very fair price. To say the job was perfect is an understatement. I couldn't be happier. There is simply no need to go anywhere else - Roberto's is the best. read more

Went into this place to get a estimate on some work and within a minute I realized that this place was a completely waste of time . Unfriendly. When I heard Valerie left I can see why this place is crap. The owner Raul is a complete disrespectful rude dirt bag . Never returned calls or texts . read more

I was so impressed by Raul and the service I received. My drivers seat had a tear in it and the dealer wanted $1000 to fix it. I got it done, with the work completed in one day , for half of that price. Good as new. Wonderful customer service. read more

Pretty bad experience dealing with them, they're pretty good at coming up with excuses but pretty horrible at coming up with solutions with pretty small problems. Dealing with Raul is pain in itself, no accountability. Pretty sure I'm never going back there again. read more

I've never had Upholstery work done before but I can bet that it's not supposed to be this terrible. I wish they had some redeeming qualities to make up for it but no not even 1. I'd say that at least the guy answering the phones is pleasant. Overcharged me for the work, took way too long, no apologies or compensation of any kind for the inconvenience. Just an all around horrible experience. Maybe it was just me and others have had a good experience but man this place and its owner really disappointed me. I wasn't even informed that I was being charged more! Stay away from this place. read more

thank you to Roberto's for a fabulous job replacing my convertible window! it's beautiful! perfect and timely! I totally recommend! Every one was very nice and professional! Thank You!! read more

Roberto's Auto Trim Shop - My new window to my convertible! Robertos does an excellent job! - Auto Repair Near Me - Costa Mesa, California

This review was long overdue. These guys, his crew and Raul were amazing in the care for my car. Honest, trustworthy, and most of all very, very fair in price. Was there for about 2 1/2 hours and the gentleman/men working on my car, worked on it the whole entire time. Fixed my convertible top issue I had, fixed my leather door trim and a broken visor that had snapped since the day I purchased the vehicle. They not only showed the outmost respect and care for my care, they also became my friends! I will continue to come back for future repairs and have been telling everyone about them ! They deserve the recognition they deserve! Hard workers and like I said FAIR & HONEST! Not like the dealer I had went too who were completely ripping me off and taking advantage of me. These men work with there heart and souls into cars. Outmost respect for this business. read more

So first off I wish I could give this place SIX stars. I stopped in today with a 15 year old Ford Expedition because my headliner was kind of falling down. I was given a couple different options and each option came with a price. Long story short I rolled out of this place 45 minutes later and my headliner was fixed. From the guy that created me in the parking lot to the owner taking his time and explaining all my options to the guy that fixed my roof. 100% a FIVE STAR type of service. read more

In my earlier review on my phone the pictures are in correct order. For some reason on my computer they are backwards. Great job guys!

I asked the costa mesa facebook page for a referral to a place to repair my daughters mercedes everyone suggested Robertos. I took her car there and they did an OUTSTANDING job! although i have nothing to compare it to, I feel the price was reasonable and they completed it quickly. so great to experience great customer service. read more

Absolutely Incredible work and 5* Service! We found them here on yelp and after we got our Ridgeline back all I can say is "WOW". Our headliner looks brand new like it just came off the lot. Valerie and everyone at Roberto's Auto Trim were incredibly helpful, friendly and professional. On top of that, the price we paid for the craftsmanship and quality we got was well worth it. Very reasonable too. The quote from the Honda dealership was 4 times the amount to fix. Roberto's is the best in Orange County and I suggest everyone that needs auto trim repair go here! Thanks again to all of you at Roberto's Auto Trim! read more

Roberto's Auto Trim Shop - Honda Ridgeline Headliner repair by Roberto's Auto Trim. They're the the Best! - Auto Repair Near Me - Costa Mesa, California

If I could give this place 0/5 I would. I needed a new headliner and some door panels. The whole process took over 2 weeks. When I went to get my quote a week before my appointment to fix my headliner I was told the parts for my door were ordered from eBay and on the way. When I returned to fix the headliner they told me I'd have my car back by the end of the day but they ended up keeping it for 3 days. Acting like I don't have a job to get to or responsibilities of my own. When I later came back to get my door panels installed (they came in black and were to be painted tan to match) he had to have someone else come to paint them so I had to go back for a third time. When I called ahead to check they were ready since they desperately lack basic communication skills. I was told the painter was not coming. Four hours later while I was at work the boss (idiot) calls me wondering where I am, apparently the paint guy was there... after I was told to come back another day. I was selling the car the next day and lost money from the deal because these nimrods shouldn't have a business license. I mean look at their office where they lead you through a maze of PILES of garbage to charge you ridiculous prices where they basically throw the receipt at your face. read more

Roberto's Auto Trim Shop - This is the pile of garbage as tall as my waist in the office. - Auto Repair Near Me - Costa Mesa, California

I am so so pleased with Roberto's Auto Trim shop. They replaced my factory seats in my 2007 350z car with Katzkin leather. They feel luxurious and totally great. The seats now look and feel better than when the car was new. ROBERTO'S did a fantastic job and the price was the best in Costa Mesa. I can't say enough about what a great job they did on my seats. I am beside myself pleased ! Thank you Roberto's read more

Roberto's Auto Trim Shop - Brand new seats - Auto Repair Near Me - Costa Mesa, California

I had a horrible experience at Roberto's. I called the day before hoping to get my truck back the same day of service. I was told if I arrived by 8:30 it would be done by the end of the day, no problem. I arrived at 8:15, and had to search around to find someone to talk to me and take my truck. Silence all day long, and I had hope for the best. When I didn't hear from anybody by about 4:30 I started calling. No one would answer. When I finally spoke to someone at 5:30, I was told my truck will not be ready. Nice of them to call. When I finally got my truck at noon the next day, they said oh by the way it's an additional $150. From my experience, I would say try ANY place else before using Roberto's. read more

Love this place! I have a 10 year old Toyota 4 runner that I want to keep nice & the leather had torn on the driver's side from jumping in and out so Toyota referred Robertos to fix it. They are SOOO easy to work with.. I called this morning and they said if you hurry and get in we can get it done today.. I saw on yelp that someone had got their center console done by them also so when I went down there I asked if they could do that too since my dogs paws had scratched mine and the awesome girl that helps everyone said "yep, that guy is here today who does that".. They called at 5pm and everything was done and looks perfect. $200 for seat $75 for center console and they look brand new. I'm really happy.. Thank you Robertos! read more

Roberto's Auto Trim Shop - Center console - Perfecto! - Auto Repair Near Me - Costa Mesa, California

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After 20+ years, I thought it was time to give my old Recaro office chair a refreshening. Met with Valerie and she showed me the leather options available and explained to me what the differences were. Per her recommendation, I went with the more durable leather and the chair came out great. Very pleased with the workmanship and quality of work done. I would highly recommend Roberto's and will definitely be coming back for my next project. Turnaround time was very reasonable as well. read more

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I'm a picky car guy, with a 40+ year history in repairing, modifying and cleaning all types of autos and Roberto's is one of the best upholstery shops (of many) I have ever dealt with. The materials they use are top line and the skill of their staff is extremely high. Valerie is always pleasant to work with and very reasonable on her price points. Do yourself a favor and go to Roberto's first and get your job done to a high level in the shortest period of time. John L. / Newport Beach read more

Perfect ! Amazing quality work and a very fair price. Valeria and the staff fully get the customer satisfaction concept :-) They won't feel the deal is complete until the customer is fully satisfied. Roberto's was recommended to me by a friend and very thankful for the introduction. I would recommend them 100% in every regard. Thank you Valeria and Roberto's for the very nice result. You are the best. read more

Our older car needed a new headliner and they did an excellent job. They were quick and it's beautiful work. They also repaired the back of one of the seats for us. The price was 1/4 of what the dealership quoted for the same repair. We appreciate their excellent work! read more

The customer service at Roberto's 5 star. You will always get a callback and they will always take care of any issues that might occur. Their workmanship is very good and they take great pride in everything they do. read more

I've had a number of upholstery projects completed by the staff a Roberto's. Just recently completed the the interior of a 1969 Volkswagen Beetle. It looks "trick". I'm very satisfied. Have to be a little patient when waiting for completion, but the work is flawless and they use quality materials. Planning another upholstery project..and I'll be using Roberto's. If you have a project planned, I'd give Valeria a call. Oh..and I don't routinely write reviews either. But this one is a must. Doug in Costa Mesa read more