Here is a draft of the review that balances your appreciation for their technical skill with your…read morevalid frustrations regarding their pricing structure. Review for Roto-Rooter Rating: I have mixed feelings about my recent experience with Roto-Rooter. On one hand, their technicians are excellent. This was my second time in less than a year having the same sink snaked, and just like the first time, the plumber was professional, timely, neat, and successfully unclogged the drain. If you are in an emergency and need someone reliable who will get the job done right, they are definitely the way to go. However, I find it increasingly difficult to justify using them as a "go-to" service due to the lack of incentive for loyal customers. Paying full price for the same recurring issue within a single year feels steep. While the plumber did offer a $100 discount this time, that is a standard coupon amount I likely could have found elsewhere. What is more frustrating is that I've gone above and beyond to prevent this: * I purchased their proprietary maintenance cleaner (at 3x the price of standard retail cleaners) and used it exactly as instructed. * As a two-family household, we are extremely cognizant of what goes down our drains. * We previously used them for a major sewer line repair--a nearly five-figure job--less than five years ago. I would expect that level of history and investment to place us in a "high-value client" bracket with better pricing protection. The reality is that if it isn't an emergency, there are much more affordable options available for a standard drain snaking. Summary: Great quality and highly reliable, but the pricing model doesn't seem to value repeat customers or long-term loyalty. -- Jason

Did a lot of work on a weekend for not too much more than usual--very appreciated! Great service…read morefolks who are SO reliable!

Great communication , service and pricing . Mason was excellent. Plan to use this company againread more

I hadn't been to the Parlor since 2004!!- I have 2 previous tattoos done here & wanted my newest…read moreimage to come from here as well. I didn't remember Mr. Paul Nolin from 22 years ago, but I will NEVER 4get him NOW!!! Paul did an AMAZING JOB ON MY LATEST TATTOO!! Thank you Paul & I will send a pic of my personal - pinky- ring when I see my Dad again in early August!

I called for a non-emergency issue with a pump attached to our basement utility sink. I left a…read moremessage and my call was returned promptly. The office staff was professional and pleasant. She asked a number of questions some of which I couldn't answer (question-what kind of pump? My answer "black"). Not once was I made to feel silly because I didn't know the answers. The appointment was made quickly, I was surprised that it would be the next day. Lou arrived promptly and was easy to speak with. He addressed the pump issue, checked the pressure in my well tank, fixed leaking gas lines and fixed my sump pump. The cost was in the range I expected. The most impressive thing is that he left the area cleaner than when he arrived! He even cleaned my utility sink (yes, it was in need of it, but...)! I definitely will call again for plumbing needs.

Nice people. Used them a couple of times. Haven't had any issues. They do the job right and thats…read morewhat I care about.

My experience started with a phone call to "Ken's Plumbing" and speaking to Barbara who took the…read moretime to answer all my questions and concerns, including someone coming to me in a timely manor and approx. pricing....Speaking to Barbara made me feel that I called the right company....and I was right...Paul who came to do the work was very nice, came on time, very honest, very helpful and did a great job... I've had too many problems lately with Doctors, Dentists, Home Depot....This is the world we live in today...... BUT NOT Ken's Plumbing........ 5+ STARS!!!! A Real Gem... Thank you Barbara and Paul and Ken's Plumbing

This is a wonderful, fast and very professional business. This is the second time they recued my…read morebasement from flooding. Efficient and effective plus reasonable. Call with confidence. A+++ service.

I would give more than 5* if available. I had a clogged shower drain. From the start Mike (owner)…read morehandled the call like I wish every owner would. He answered the phone and took my information and scheduled me for later that day. He arrived later that afternoon with a call before coming. He analyzed the problem including taking pictures and gave me an estimate. He snaked the drain and then tested the results. He guarantees the work for 1 year. He was very conscious of cleanliness (wearing booties and the like) and very efficient. He left me a very happy customer. I will definitely be using him again.

I had trouble with my toilet. No matter what I tried , I wasn't successful. I had a bad clog. I…read morecalled the Pluming Doctor and they came that same day. The cost was reasonable as well. Needless to say that problem I had no longer exist. The service was great. I would recommend them to any and everyone. Thanks again

I was a little skeptical using Yelp to hire a plumber but once again, Yelp came through for us !…read moreNot only was Rob very responsive, he is extremely professional, knowledgeable and a nice person to deal with. This was his second visit to our home. The first time he helped us with our ice machine that caused a flood all over our kitchen. He found the issue right away and made the repair. The second time he came, he helped us change the filters on our RO system. It's now running like a dream! His pricing is fair, and he's an all-around nice guy. It's so nice to have a local plumber you can count on. I highly recommend Rob for your plumbing needs.

Rob was great to work with…read more For a very reasonable price, Rob did a fantastic job installing an apec RO system under my sink. It involved installing it with a permeate pump and he did it same price efficiently no problem. He communicated well afterwards to make sure it was working properly.

Bill did a great job for us from start to finish. He was friendly, responsive, understanding,…read morepunctual and very efficient. He did exactly what was asked, didn't try to sell us a thing and charged a very fair, reasonable rate. He did not try to gouge us which, sadly, is very rare these days. We highly recommend him.

Bill recommended a heating system that was soooo good for my family. The temperature control is…read moreexcellent even when it is 20 degrees and windy. He found a system that measures the wind chill and adjusts accordingly! And there was hardly any room for the system in my house, but Bill found a way to make it work. He worked efficiently and was always concerned for our well being. He's a wizard. He likes people and likes his work.