Yuki is great. We have multiple businesses and our last tax guy went senile and made a mess, so it…read morewas a real pleasure to work with someone who not only keeps everything clean but also gave us some suggestions on tweaking our business plans to make them more profitable. He has a really dry sense of humor which may not be apparent at first, but it definitely makes working with him more fun once you pick up on it. We park at the Kukui Plaza and walk a couple blocks because it is cheaper, and usually stop by Umeke Market for lunch on the way out. I literally picked him for the Koida fish logo, but it turned out to be a good choice. Go figure.

Expert and dependable accounting services. They were able to handle taxes from various states, were…read moreknowledgable about loan forgiveness programs, and easily dealt with some estate issues affecting my taxes. And they're friendly too! I would definitely recommend their services.

I'm so grateful to have found Tax Services of Hawaii. I can get pretty anxious when it comes to…read moretaxes, but he explained everything in such a calm and reassuring way. He laid out exactly what documents were needed in a very organized way, responded quickly to all my questions through the secure portal, and completed everything faster than I expected. It made a stressful situation feel manageable. Highly recommend!

Outstanding service, accuracy, advice, planning, timeliness, and professionalism. It's unusual to…read morefind a tax service that responds to questions quickly. Gorden and Steven have been handling my taxes for the past few years, and I've been totally happy with their services, and with their reasonable fees. Highly recommended!

Mark Matsuo was excellent. Mark was extremely knowledgeable and helpful regarding my tax situation…read more I would highly recommend his services to others.

I am so disappointed I feel like I should share my experience so others don't go through the same…read morestress working with this business. I reached out to schedule an appointment with Mark using his online scheduling portal because I was starting a small LLC at the middle to end of last year and needed help. He called me promptly at the scheduled time and had helpful advice so I let him know I would like to work together and that I would like to hire him to do my business/personal taxes. He sent me a link to establish my account in the client portal and I started to upload my documents. 1. Red flag number one. He told me that I need to file my GE tax in December and all I needed to do was to email his staff and they would take care of it. Sounded easy enough. The time comes and I email his staff with Mark cc'd well before the deadline. I never received any reply or confirmation. I gave them the benefit of the doubt that they may be busy, so I waited a few days and then scheduled another phone appointment. Again, he called promptly, but did not have an explanation why my email was ignored. However, he was kind enough to file the taxes right on the phone. I thought all was well and taken care of. 2. Ref flag number two. I did have some questions about my business that he said he didn't know the answer to and recommended I ask other CPAs or HR Block for confirmation. That's reasonable and I appreciate the honesty in his response, however, I asked him how he would like me to close the loop and he said to email him. So I spent weeks seeking out other tax professional advice to make sure things will be filed correctly and I emailed him a few times with my findings to make sure we were on the same page and again, never received a reply so I eventually scheduled a phone appointment. 3. Red flag number three I had made a few separate phone appointments with him the rest of the year to make sure things were on track for taxes and I mentioned each time in the appointment scheduling that is what my visit was for. On several of those meetings, he called mostly on time but was met with the response "oh I guess I should have looked at your files ahead of time" which made me feel uncomfortable that he was not clear what was going on with my situation. He confirmed at the phone appointment he would be doing my taxes and I made sure to have everything uploaded promptly early 2024 well before the deadline. I emailed him again in January to make sure things were in order. This time I finally received a reply, but he made a mention about S Corp filing deadline that does not apply to my situation and really made me feel uneasy. He then stated that they were working on the taxes and that sometimes it takes a while so it's good I submitted everything early. He said not to worry and they would email me when everything was done. 4. Red flag number four I was planning to travel in March and so I scheduled one last phone appointment at the end of February to have him go through everything. Again, he made a comment on the phone that he had not looked at my documents and so most of the meeting was him going through what I had uploaded. He said everything seemed to be there. Looking back, he never asked me in detail about my business office or phone line or anything that could count as a deduction and because I was just starting out I honestly didn't even know about those things. I asked him to provide a specific timeline about my taxes and when I could expect them to be done and how he expect payment. He said they should be done the last week of March and that he will send an email when they are done to be picked up or a copy will be available on the portal. I asked him how I should follow up in case I don't receive a reply because at this point his phone appointments were completely booked through the end of April. He said, again, to email him. 5. Red flag number five Not unexpectedly, I did not receive any communication from his office at the end of March. I waited a few days out of courtesy and then emailed him asking for an update. To which I never received a reply. And still haven't. I ended up asking another company frantically to help me with my taxes to meet the deadline. I have always paid my taxes on time and this was a huge source of stress. The lack of communication is extremely frustrating and unprofessional. As a new business owner without prior experience with tax law, it's so important to have a reliable CPA. I felt that I did everything I could to be communicative and proactive but was met with poor to no responses, vague answers and no results. He never discussed clear timelines or expectations. Had I just left him at his word that things would be done, my taxes would never have been filed and I would have been hit with penalties. It's a shame because he is a nice guy, but I found this unacceptable.

Re-post because original review got posted to another business…read more If you drive a car, I'll tax the street, If you try to sit, I'll tax your seat. If you get too cold I'll tax the heat, If you take a walk, I'll tax your feet. Don't ask me what I want it for If you don't want to pay some more 'Cause I'm the taxman, yeah, I'm the taxman. -Songwriter: George Harrison, The Beatles, 1966 OMG! What has taken me so long to write a review for our CPA, Mr. Reid Tatsuguchi? We have been taking our tax filings and other financial dealings to him for the past decade. Reid is very easy to talk to, is conservative and provides us with sound explanations using the basis of current Tax Codes and Laws (State and Federal). He is very accessible to address any questions or concerns (call for appointment) whether simple or complex. We feel that he genuinely has our best interest in mind. He is not overly aggressive as evidenced by the fact that we've not run into any issues with the IRS. He has our utmost Trust and confidence.

Reid Tatsuguchi CPA is kind, organized and dependable CPA. I…read moretrade stocks & options which end up thousands transactions in a year and that is always my concern because in the past other tax accountant either overcharged me or misplaced documents I submitted. So I was looking for a better CPA this year. I am very lucky to found Tatsuguchi CPA, not only he and his assistant are so kind but also he did a great job with very reasonable fee. I just wish I knew him before but from now on I don't have to worry over too many complicated option transactions and such. I can always depend on Tatsuguchi CPA.

Love Jack! Been going to him for years and was referred by my father. He is incredibly patient and…read moreexplains things clearly. I love his availability and willingness to help. He is quick in his response time and thorough. Highly value his services and would definitely recommend him.

I would like to give Jack Chen 5 stars for his help and advice on my taxes. I recommend his…read moreservices to anyone seeking a CPA. Added plus, his office is located in Kaneohe with parking.

Terry is efficient and professional which is exactly what you want in a CPA. Im so grateful a…read morecolleague introduced me to him.

Excellent service! Peace of Mind. Tax Prep: submit your…read morepaperwork in early Feb. & get it back on time. Tax questions: prompt replies. Terry, Leila & staff are friendly, efficient and organized! Overall: A wonderful experience for our annual tax project at an affordable price.

In my opinion this CPA firm offers quite a bit of services. The CPAs and the staff are very…read morefriendly and easy to talk to. They don't only do tax returns they provide bookkeeping and payroll services for small businesses and corporations. I would recommend this CPA firm to my friends and family.

The best CPA firm on Oahu hands down. I have dealt with many CPA firms throughout my life and this…read morefirm has great internal control for quality and quantity. I had an audit done on my tax returns a year ago and Shane was able to handle the Federal and State audit easily. I didn't have to pay either entities in the end. The personnel (CPAs, staff accountants, and secretary) are very nice and welcoming when first entering the office. I always felt comfortable speaking with Shane regarding my taxes. Parking is sometimes difficult to find, but if parking is an issue Cynthia will go out of her way to help you find a parking spot. Overall, this is a CPA firm that will always have my trust and business.

Great communication and excellent knowledge of my situation. Great people. Alan Chu has a a great…read morestaff always available to help.

Actually I didn't use Diamond Head Tax Service this time around because I wanted someone a little…read morecloser to my side of the island, but these folks seemed really nice and informative when speaking with them on the phone. Sounded like the kind of people one would enjoy working with. I'm really considering using them in the future.