I stopped by around 5PM on a Saturday afternoon and was the only customer in the store. I needed…read moresome wire ring terminals for an electrical project I was working on. There were two employees in the store including one that I walked past while he was doing something at the front door. No "Hello" or "Can we help you find something." I wandered down the central aisle looking both ways at every side aisle until I found what I wanted. I took it to the counter and both guys were counting money. Again, no "hello" or "did you find what you were looking for." I don't think they actually said anything to me the whole time. Small hardware stores need excellent customer service to compete with big box stores and the internet. This one experience was disappointing.

Throughout my life I have loved going to independent hardware stores. I enjoy the atmosphere; I…read moreenjoy browsing the aisles, and invariably I find things I didn't originally come for and am inspired to complete or start new projects. And, the employees are typically very friendly, very helpful, and very patient. Well, there is an exception to every rule and I found it at Phillips Hardware. I'd just moved to Delmar and had previously only gone to Lowes frequently as it is more convenient to my house. But, I went to Phillips wanting (and hoping for) good customer service and the ability to ask questions. I didn't get it. I needed some chain cut and some eye hooks for a ceiling rack I was hanging in my kitchen. The woman at the front counter was quite pleasant and called someone to help me -- perhaps the owner. A sullen uncommunicative man appeared and directed me to follow him. He seemed severely irritated to have to serve me and I was as polite as possible, treating him as if he was the customer. After cutting the chain, refusing to make eye contact he thrust the pieces at me. I asked where I might find eye hooks and, acting inconvenienced, he pointed to where they were; when I saw a small selection I asked if there might be others elsewhere and he snapped that that what was there was all that there were to be had. Clearly he doesn't like either serving customers or being asked questions. I immediately decided then I would refrain from further purchases at Phillips and after cashing out drove around Delmar to Glenmont to go to Lowes. There I actually did find very helpful sales personnel, and walked out with many purchases. What a severe disappointment Phillips proved to be; I actually prefer supporting independent businesses and will pay more for items in order to do so. I won't, however, put up with rudeness and bad customer service, which is why I will never return to Phillips. Btw, I found a wide array of eye hooks in Lowes, and they were among my purchases. I should have simply started there.

Response to business manager about my earlier 1 star review…read more 1 My wife called store and they stated we could return the item and then we were not allowed to return it. 2 We went to a different store and they accepted our item, so the Colonie store was lying they could not take it. 3 I called the Wynantskill store who stated we could return it there. The first sales associate said we could not return it, so we had to take it an extra step to return the item. So in summary, you actually deserve no stars.

I didn't know we needed another hardware store, but I suppose I should be happy that they exist…read more They are easy to get in and get out, the staff are always way more knowledgeable than big box stores, and there aren't an overwhelming number of items to slow you down. True, if you want plywood or dimensional lumber or other large things you can't get it here. I needed spray paint and was driving by so I stopped in. I was surprised by the interior choices... it looked like a warehouse-turned-hardware store (much like HD or Lowes), and I was used to other smaller stores like Ace or True Value which are set up more like regular retail stores. But, I found what I needed quickly and was out the door in under five minutes. The guy behind the counter was friendly enough.

These guys knocked it out of the park today. Their Key Center staff was impressively knowledgeable,…read moreefficient, and kind, and went above and beyond to help us with a car key fitting. And just as importantly, I was reminded again of the joy of in-store shopping, as I looked in the bargain bins (lots of new stuff for $1!!) and elsewhere. The store reminded me of the days when we had scores of local hardware stores around the corner from my house. The shop was clean, clearly labeled and morganized, well organised, and at least one staff member greeted every person walking past, which really didn't happen that often. Oh, and the price is beyond competitive, and they have their own parking lot so parking wasn't an issue. I would go back to this shop and recommend it to others without hesitation.

I love going to this location. I go so frequently that the staff knows me by name and every…read moreemployee I encounter goes out of their way to assist me. I always try to shop local vs the "big box" stores as I think it is important to shop with the little (or littler) business. On the rare occasion that I needed something that wasn't a rush the staff was happy to order it for me if it was out of stock. I have never had a negative experience at this business and I highly recommend them.

This beautiful little boutique gift shop nestled within the Robinson Ace Hardware is adorable! The…read morecare and design with the store's set up is how I would expect to see something in Soho or the Hamptons but with much more affordable prices. I was happy to find gift items I usually can only find online but I love much more to support local and see what I am getting in person (and not have to pay shipping fees.) I picked up unusual gift items that I can't find online as well. I was only in the area to visit, but I will definitely make my way up here again if only to visit this store because it's worth going out of the way for.

Sales room for restoration. Lumber yard with competent men! Sort of a pricy place, and yet the…read moreproduct is good. Review: 5

There's the world that I want to live in, and then there's a world that I actually live in. I…read morerecently built a small project at my house, a few thousand in materials. It was recommended to me by my carpenter that all materials be ordered from Curtis Lumber. In my mind, since I sent the architectural drawings and had lengthy phone conversations with Curtis Lumber, and then had a few conversations over phone and email, I would have a single delivery of everything I need. In reality, some of the lumber delivered was warped and unusable, some of the items were delayed due to covid, some of the items never came because they weren't on the quote, and I didn't catch it. If something had to be exchange/purchased, most items had to come from Ballston Spa location, since the Delmar location has limited stock. There were many trips to Ballston Spa, and many pickups/drop-offs by Curtis Lumber at my house. The reason for five stars is because unlike working with a large corporation, such as Lowes or Home Depot, they actually pick up the phone here when you call, and they're able to see your order history, and everyone is very understanding and patient, and they stand behind their products. I can certainly see why my carpenter will only buy materials from here.

Why has hasn't anyone reviewed this place yet? I love this place!…read more Ok, let me just say that if you need cabinets, flooring, countertops, doors, sink/faucet, showers, etc. and you are thinking of going to a box store nearby, STOP! Please check this place out first. There is definitely more of a warehouse feel than at Home Depot or Lowe's but the prices are amazing. They will even help you plan your kitchen layout if you are trying to remodel. We bought a countertop, sink, and faucet (and all of the supplies needed) here and saved a lot of money. We are about to buy flooring for our kitchen here. They have a lot of options and even "project idea books" with all their inventory listed so you can take it home and sift through. Summary: Seriously great prices and quality. Don't overlook this place.

Love this place We got our cabinets there…read more And love them A bargain on a patio door All our windows

Thank you for changing my one star review to a five star review! This all happened as a result of…read morethe outstanding customer service I received from Brian. From start to finish he made sure that the service I should have received, I now received tenfold! The delivery crew was fabulous as well, on time and with updates, setting everything up with care and with a quickness. Thank you again Brian for changing my opinion and allowing me to continue to do business with Earl B Feiden!

Og Ivan and his team delivered my appliances, great job, very professional. Easy to work with, all…read morethe way around. The showroom was quite an experience and very beautifully set up. Thank You to everyone who helped me.

I entered the store with some pretty particular ideas for what I wanted in the bathroom and a…read morebudget that was on the low side. Seven Black, with all his enthusiasm, strong opinions and quirkiness, was a great help on the project. While we did not always follow his lead, he kept in mind my concepts (spa like he kept calling it) and worked with us down to the vent cover. We are grateful for his knowledge and patience. We are grateful to the whole team at Burch Supply as a defect in one of the cabinets could have derailed the whole project. They were swift to replace the problem part and the delay (a problem at the manufacturer) was minimal.

I had a ceramic disk faucet stem that I needed to replace. Local hardware, Nope. Big Box, Nope, FW…read moreW, Nope. FW advised (thank you) go to Chas G Burch in Schenectady. I was skeptical. I walk in, I show the part to the desk guy, he looks at the part and about two minutes later, he hands me the hot water stem and a cold water stem, too. He says, "If you changing one...," These people are in the know. Go to them, support them, do not let them go out of business... ever! Thank you for your expertise and thank you for being in business.

There's always someone around to help you find something there and when you cash out they are very…read morequick. They have a huge selection of books, kids books, adult books, coloring books. I have many boxes of puzzles, big variety of rugs, large and small. I love the food section and spices. Cereals are half the price of Hannaford or PC. Lots of toys for kids. It's a "good Stuff Cheap" store. Also you can join their club FREE and get xtra savings.Id rate this store in Latham 5 stars.

Little esd yappers aside, my REAL therapy K9 and I love Ollie's. Great deals on power drinks and…read morecoffee. Tarps and 2 great cashiers!