The both gentlemen who conducted the evaluation demonstrated professionalism, courtesy, and a high…read morelevel of technical skill. I also appreciate the prompt response and the effort taken to arrive at my home in a timely manner.
I paid to have my ceiling cut open in order to identify a water-leak issue coming from the upstairs hallway bathroom tub. Prior to the inspection, excessive water had been pouring from the living-room light fixture, so it was reasonable to expect the leak to originate from above.
The technicians cut the ceiling in four separate areas; however, they reported that no water was coming from the tub, which I find unusual given the severity of the leak because we have a video proof which shows different.
That said, I would have appreciated greater discretion could be exercised when communicating certain details to customers on invoice. Given the current economic climate and the fact that many individuals, including myself, are paying out-of-pocket, these situations can already be highly stressful.
In such circumstances, it is important to consider whether all information being conveyed is necessary or beneficial for the customer to hear at that moment. If this were one's own home assessment, a more thoughtful and measured approach might be preferred.
Because even minor details can influence the outcome of an assessment, sharing information that may not be essential can create additional worry and uncertainty. While transparency is valued, balancing it with sensitivity is equally important to ensure a positive customer experience.
In addition, the drywall cuts was left behind for us to clean up ourselves. I was not informed that cleanup would not be included in the cut fee, and I feel this should have been clarified in advance.
Nevertheless, I trust that the team has provided excellent service to many clients, and I am confident that the process will ultimately result in a favorable outcome.
Responding to the owner's message on Google reviews on December 12, 2025
I would like to provide clarification regarding the technician's recent visit to service our bathroom. Prior to the appointment, we removed the shower curtain along with several other bathroom items to ensure the technician had full access to the area. This is the same approach we used in the living room, where we temporarily removed furniture such as sofas and tables to allow appropriate workspace.
How dare you imply that I was attempting to deceive the insurance company. If that had been my intention, I would have asked for the statement to be removed entirely. Instead, I simply asked what relevance it had regarding the shower curtain l, considering your technician made no mention of my living room furniture being moved from its usual location. It struck me as highly inconsistent and frankly, odd that he specifically pointed out the absence of a shower curtain when other items were also temporarily relocated to allow him to work.
This is precisely why I contacted your office for clarification. The detail included in the report was neither relevant nor reflective of the actual circumstances. When asked whether I wanted the note removed, I chose to leave it only to avoid appearing deceitful not because the notation made sense or was necessary.
I hope this provides clear context and helps prevent similar misunderstandings in future service visits.
Thank you
