I received a prompt response from the owner, Andrew. He was very thorough in explaining the details…read moreof his services. There was on delay in scheduling an appointment and there was a timely arrival of a staff member. I never once had to overshadow her cleaning process. She took the initiative to move throughout my home paying close attention to details. I am thoroughly pleased with her work and professionalism. My home never looked better when she left. I look forward to her returning. Thank you First Class for your "first class" service.

After reading the positive reviews I decided to book a move in / post construction cleaning with…read moreFirst Class Cleaning FLA. I originally contacted the owner, Andrew, who provided me with an estimate that seemed fairly priced. Once I was ready to book the appointment Andrew was out of the office and advised me to contact the office. I used the online portal to book and to my surprise the estimate was higher than Andrew had quoted. Although I was hesitant to book because of the inconsistent pricing, with all the positive reviews I decided to schedule the appointment anyways. Rosy arrived 15-20 minutes after the booking which was scheduled for 9:30am, no big deal. She was very sweet however, there was language barrier. Nonetheless she was prepared with using a translation app. Doing a walk thru of the empty residence, I pointed out everything that needed to be cleaned (walls, fixtures, blinds, floors, cabinets inside and outside and closets) this took probably another 30-45 min going back and forth using the translate app which got a bit tedious. I left the residence for her to clean and requested notification when she was close to being finished for me to inspect. Close to dinner time maybe around 7pm I had returned to the residence without receiving any notification on Rosy's status. When I arrived she was by herself still cleaning. What she did clean looked amazing however what she did not clean was definitely noticeable. I was extremely surprised that only 1 person came to clean because this was suppose to be a post construction, deep clean, which would require more than 1 person IMO. Nonetheless, I pointed out some blinds she failed to clean in the master bedroom where construction was had. In front of me, she took a rag and did a superficial wipe down (she did not clean the blinds individually therefore there was still residue left on them). Also noticed the sconces on the stairway were not dusted and she did a quick wipe. At this point anything I pointed out that she had missed felt rushed. Before I could finish my inspection of the cleaning Rosy left! For the next hour I took photos and videos of me wiping missed areas throughout the house and sending them to the office. They suggested Rosy to come back the next morning to finish the job however, this was scheduled for the job to be completed on the same day and I had movers scheduled the following day. Therefore, I declined their offer. For the next few weeks I received consistent follow up text messages eager for someone to return to complete the job. At this point, the services I needed were incomplete since it was for a move in deep clean and now I was moved in. I repeatedly declined their offer as it just seemed to be a hassle and inconvenience with trying to sort out belongings and feel settled in. At a certain point Andrew reached out to me and he was apologetic but again requested for me to send the same photos and videos that I had initially sent to the office of my dissatisfaction with the job. By this time I was annoyed and wanted to be done. I resubmitted the photos and videos and attempted to negotiate on pricing. I came up with a reasonable amount IMO which was half off. Instead Andrew wanted to note every little thing that was not done and minus the cost of that from the total. In the end, we came to agreement of cost. I made a few suggestions such as having more cleaners to come so the job could be executed as expected. In summary, I'm sure this is a good company however, for my needs it was less than satisfactory.