Had a Major Main line stoppage in the basement. It was the first time I ever had a main line…read morestoppage since living in the house 33 years . Harold came through and had a difficult time getting the cap off because DEP put the water line directly over it. After much effort he was finally able to get the snake into the line but it drew out roots. To get the line flowing he had to use a Hi Pressure water jet to clean the line. When you have a Brown Water backup in your basement, Call Universal. Harold made sure it was flowing properly before he wrapped it up. He put in extra work but still the price reasonable and the problem was corrected !

We had a cleaning company cleaning my parents house when they noticed that the downstairs tub was…read morefilling up with water. I called 4 companies before Universal and I'm so happy the others didn't pick up their phone. Harold was so responsive and promised to come the same day. He was courteous when he arrived and got right to work. He found the problem right away and removed the clog. Harold and Universal will be our only call in the future

Had an emergency broken supply line on a Saturday nite. Ash answered my Yelp request for a plumber…read morealmost immediately. Plumber Ray came within the hour to assess the situation. He gave me the best possible options available and we decided to repair the pipe the following morning. Ash was in constant communication with what needed to be done and approximate cost for the repair. Arrival time was within the appointment timeframe the following day. Repairs were completed in 2 hours. Job was performed quickly with hardly any mess. Afterwards, Ash followed up thru text communication. Very professional and reasonably priced. Happy with job well done. Would definitely recommend Empire State Plumbers for your plumbing jobs.

Can't recommend enough. Had a horrible heat situation that couldn't be resolved. Stayed with it…read moreuntil done when a lot of people would have just quit on it. Came and resolved something on Christmas Eve as well. Always fair on pricing!

Amazingly efficient! Also will take the time needed & won't give up until problem solved. Thank…read moreGoodness for competent people

From the owner: Over 15 years of experience in Dealing with NY's Sewer. In…read morehouse cement work & All roadway asphalt paving. We secure all DEP, DOT, DOB permits. Express Sewer does the complete job. Family and Locally owned and operated. License, Bonded and insured. Master Plumber since 2002 100% customer satisfaction on every job. We use extra heavy Material. Fully stocked shop for all Sub-Surface needs. Expertise in all sewer needs.

We had no heat!!! Our usual plumber does not work weekends so we called 24 hours plumbing and they…read moresent Mike He was excellent Solved the problem, explained every, was very professional I highly recommend The heat is back on!

Plumber came very quickly. Quoted a fair price and held to it despite the job being much harder…read morethan expected. Very pleasant to deal with, and got the job done very professionally. Tested to make sure everything was in working order. Highly recommended. Flushing NY 11367

After moving to Staten Island three years ago, I've had two plumbing emergencies--one involving a…read moremajor main line in the basement, and another with my bathroom sink. Eddie came highly recommended by several people, and now I absolutely understand why. Both times I reached out, he was at my house within a few hours, ready to help. Not only did he have everything he needed on hand for even the bigger job, but he also took the time to explain what the issue was, how it happened, and how to prevent it in the future. He was incredibly patient--especially as I was feeling overwhelmed and panicked--kind, knowledgeable, and made sure I fully understood what was going on. Excellent service, communication, and pricing. Thank you, Eddie. We truly appreciate your professionalism and urgency, no matter how big or small the job is.

I had an emergency plumbing issue late at night recently and Drains R Us came through for me in the…read morebest way. Alex responded incredibly fast, showed up prepared, and handled the problem with total professionalism. He was thorough, efficient, and super friendly and relatable , made us feel as if we were family. Honestly made a stressful situation so much easier. His pricing was also very reasonable, especially for a late-hour emergency. I'm so grateful for the quick response and amazing service. Highly recommend Drains R Us!!!

Arrogant, mediocre, and inconsistent…read more I have used them a few times, but this last time they charged me for emergency service fees of $750 on a repair that happened 4 days after I started calling.

Great job! Good work! The workers were on time. All my questions were answered and I was pleased…read morewith the result.