Guys worked hard but didn't put my air filter cover on correctly 4 bolts with nuts on the end just…read morestuck bolts back in not checking to SS if it had nuts on them it was really loose when I came home had to re fix it myself they would have known that if they used a screw driver instead of a screw gun won't go back

1st visit to this location on 3/8 and I will be back! They didn't try to push things I didn't need…read more Everyone was really nice and helpful. I need a new battery regardless, so I will be back soon to get one from these guys. Also been putting off that rear differential and I know they'll fix me up too next time. Great guys and service!

Great service and scheduling. Very informative and suggested things that needed to be done. Want…read morepics of various parts etc. great communicators and clean environment. Appears to treat their staff with respect and appreciation.

I have gotten oil changes etc here and they are great!…read more I brought my car in as the TPMS was indicating my tire pressure on one tire was extremely low. Upon inspection there was a nail in the tire. I brought itmin and they took out the nailed there was no leak. They didn't charge me for the service-I was amazed! Very honest peeps.

Waiting five years to make this review this has been one of the best run business I've experienced…read moreanywhere in the automotive service sector period. Just say thank you because you will always get the best possible effort with expectations met or exceeded every time, in five thousand miles rotation on three vehicles over five years! For me truly outstanding.

On Wednesday, I made an appointment online for Friday morning. About five minutes after, someone…read morefrom the store called me to confirm. We talked about which tires I wanted and the person said they would get them ordered and everything was set for this morning (Friday, July 3). I needed the appointment to be today because it's the only day I had to get tires. When I got to the store, the person at the counter could not find any record of my appointment and the tires had not been ordered. My tires are an odd size and they are not kept in stock. To his credit, the attendant checked everything he could to find my appointment. The best he could offer was to have them on Monday. Were I off work, that would have been fine, but today was my free day. That's why I scheduled the appointment for today and that was the expectation. Now my time has been wasted and I still don't have tires. This store has been a problem for me on more than one occasion, but this was the last time I will give them an opportunity to disappoint. My money will go to a locally owned business from now on.

This was my first time at HRS, I went in for an oil change and requested to have an inspection…read moresince I have not had one in awhile. They said I had a belt broke, that I was metal to metal and then quoted me almost $500 for the front breaks and rotors. I called my normal automotive place and they said $258 for front breaks and rotors(that price was the highest quality ones). I get to my normal automotive shop and I was no where near metal to metal (they showed me), I DID NOT have any belts broken or that needed replaced, and I only paid $109 for front break pads and that's with a 3% credit card charge! On the bright side, HRS customer service is great but probably because they are just wanting to con you out of your money.

So this is our first time here and let me say that they are very responsive with your questions…read more There is a nice lobby that you can sit in to wait for your car. As I look around I see a Coffee Station, (that's a plus in my book), a Water Station, good music is playing on the with Pandora I think, not sure if they have Free WiFi but the place is very clean. Would I recommend? Well of course I would. They have been so far. AND for an oil change at $49.99 you can't beat that.

$311.27 to change lightbulbs on a car supposed to be LED lights they see a woman coming in and…read morethey take advantage oh and then I mentioned it took three hours. I was the only one there I feel like they did something to my car if something goes wrong with my car within the next six months, I will be contacting a attorney

This was one of the most disappointing service experiences I have had with an auto repair shop. I…read morewas quoted 45 minutes for a mount and balance of four tires, yet the job took over three hours. No one communicated the delay or offered an apology, which completely disrupted my schedule. To make matters worse, one tire was installed incorrectly and had to be remounted and rebalanced. For a company handling something as critical as tire installation, that kind of mistake is unacceptable and reflects a serious lack of attention to detail. I was also quoted $99 for TPMS, but the final charge for the TPMS alone was $229. The man who appeared to be the manager repeatedly mentioned honesty and transparency, but the pricing and communication I experienced were anything but. A truly honest quote includes all labor, fees, and additional costs upfront, not surprises after the fact. When I expressed my dissatisfaction, the manager was dismissive and uninterested in addressing the problem. That response made it clear that customer service and accountability are not priorities at this location. Meineke advertises honesty, transparency, and customer satisfaction as core values, yet none of these were evident during my visit. I am requesting that a regional or corporate manager review the conduct and practices at this location and contact me regarding corrective action.

S.V. Mobile was absolutely fantastic! From the time that I called about my issue, to dropping off…read morethe car, to diagnosis of the problem, to keep me updated on how the repair was going, and most of all being able to negotiate with the lousy extended warranty people. I have only good things to say. If I could give 10 stars, I would have given 10 stars. I highly recommend them to anyone. S.V. Mobile provided me with the best service and experience. *** I mistakenly posted a bad review for S.V. Mobile that was intended for another shop. If you see that, please disregard!!

She was a true professional. Was right on time, replaced my son's serpentine belt at a reasonable…read moreprice and inspected his vehicle for free. I would recommend her to anyone who need their vehicle fixed. Awesome service

trashed my engine after oil change! just recently…read more my vehicle ran great before taking it to Walmart on Nicholasville rd Lexington had them do basic oil change for me. wow now very sluggish. manager told me to go get transmission checked out really, never again will I go back to them to get anything or any work done! If I could give zero stars I would. regret going here.

I was referred here by a friend and have never had reason to regret that advice. Thayer runs a…read moregreat shop and Nathan has been there for ages and does a great job. Very knowledgeable and value for money. They have handled oil changes, brake jobs, suspension and tire realignment, and scheduled maintenance like timing chains, keeping me aware of what will need to be taken care of to keep my ride running reliably.

I am very fussy about who works on my car but this place is by far top notch with their work and…read moretheir customer service. They have taken me on a last minute ordeal, as well as schedule work. They also have rental cars for you if you need one until your car is fixed; who else does that for you? !!! The shop is clean, the staff is super friendly and I will always go here now.