Beautiful store, great location, and an awesome staff! The outdoor furniture selection is…read morefantastic, but also has a huge selection of home decor. Highly recommend stopping by.

I had been looking for quality outdoor furniture at a few locations before I visited Backyard…read moreLiving. The staff here is excellent. Everything is straightforward. Time was taken to go through options and choose the right furniture, color and fabric. Couldn't be happier.

Originally I did not plan on visiting CB2, but I was in the section of Paramus Design Center where…read moreit is located. I'm glad I did though because they've curated and set up a very gorgeous space. You can't help but be inspired being in there. Plus, the design associates there were friendly and welcoming (not necessarily the case for the all stores - just saying). If you are into modern and contemporary home goods and furniture with more of a luxurious, sleek look - CB2 is a good place to go.

Do not shop at this location!!! Horrible store associates, texting and lounging on store display…read morechairs upon entrance with clients in-store. Ordered a gift for in-store pickup, when picking up the order I had asked for gift wrap (ordered many gifts prior and registered for my wedding here), the sales associate shared they did "not offer gift wrap" in-store. I'll be returning my online order and will not be purchasing at this location ever again in the future. Poor customer service and training is unacceptable for the price point- do better CB2 leadership.

I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery…read moreand unboxing, almost every piece had visible stains and damage. Following the sales representative's instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners--similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window--even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely "the customer's perception," based on the cleaner's feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

I rarely leave reviews, but this experience deserves to be shared…read more I purchased a bed frame from Modani (William King Bed, Gray) for over $2,000, expecting quality and durability i was used to from their products. Within approximately two years of normal use, the bed began to show significant structural failure. Multiple metal support legs bending and buckling at the connection points, and the platform boards warping, making the bed unstable and unusable. I contacted Modani and provided photos. In their response, they acknowledged that structural failure under normal use is not expected. However, they refused to offer any type of solution--no repair, replacement, or store credit--solely because the item was outside of their warranty period and has been discontinued. So essentially, a $2,000+ bed failed prematurely, and their position is that the customer is fully responsible and with no recourse. No offer of store credit, repair, partial refund nothing. This was especially disappointing as I am a repeat customer and have purchased multiple items from them. I expected a company that positions itself as high-quality to stand behind its products. Buyers should be aware that once you are outside their warranty window, you may be left with no support--even in cases of clear structural failure.

A quick shoutout to the team at RH Paramus and RH Corporate for outstanding customer service…read more I purchased a dresser four days before Memorial Day, only to see a 10% clearance sale launch two days later. When I reached out, the store manager and corporate team stepped up to honor the discount retroactively even though all items are "final sale". It's refreshing to see a brand back up its premium status with premium service and actively protect its customer relationships. I'm thrilled with the quality of the piece and highly appreciate the team's empathy.

I learned a lot about our RH outlet at this location, but the hard way because the storage bed I…read morewas going to purchase was sold the night before and was not updated in their internal system in time. Tips -so definitely call advance to confirm they still have furniture before making the trip. This location is an old department store so this is the largest showroom in NJ. They have 2 floors with second floor is all outdoor furniture. They really don't get a lot of storage beds but get two deliveries a week on Tuesdays and Fridays.

Placed an order March 8 for three little items two sets of white flowers and a set of Ming boxes as…read moreof today April 16 still my order is awaiting fulfillment?? This is such BS ... I've been shopping with Z gallerie for years but their shipping is garbage !! Best to purchase in the store if you have one close to your home . This is my Last time ordering online with them such a inconvenience especially when they were supposed to be in Stick ready for delivery.. Perhaps they needed to wait for these artificial white leave to grow ! What a joke poor customer service and business practices

I guess it's no surprise with the poor ratings this place has the worst customer service. I placed…read morean order a month ago still hasn't arrived. Everyday the shipping date gets moved back. And if you try to call to find out tracking information be prepared to waste an hour or more on hold over the phone. It's nearly impossible to get a hold of a human being at this company. Wouldn't recommend this place just based off the customer service.