I ordered a mirror that had an expected delivery date of three months. It's been one YEAR and I…read moredon't have the mirror yet. No one from the store (Tysons Galleria) provides any updates on the status. Employees seem frustrated when inquiries are made. The only response I have received is that it is coming from Denmark. The store manager said he would keep me updated I haven't heard from him. Do not purchase from this store.....

While we were happy to work with Omnia in the store and were excited about our order (more than 20…read morepieces for our living and dining room), the delivery process has been a nightmare. We were initially told that the delivery time would be 12 weeks. Now, after 14 weeks, I'm learning that it will likely be at least another 12 weeks before our furniture is delivered (6 months instead of 3 months!). Communication and follow-up about delivery have been TERRIBLE. I cannot recommend ordering from BoConcept. Go with Crate & Barrel instead!!

We came in on a Sunday about an hour before closing. There was a wait to be seen by a sales advisor…read morebut they offered us water and checked in on as we browsed the gallery. Eventually we were paired with Quinn who helped us order the chandelier we came in for. Quinn was super knowledgeable and asked all the right questions, exactly the reason why I came into the shop vs. ordering from home. She went over height requirements and measurements and made sure we ordered the right parts. Also, she was very transparent on how their membership works and their return policy. The overall experience was very pleasant and there was no pressure to buy or to add more to the cart. 5/5, will do business with again.

Horrid styling and options. Mediocre quality at ludicrous prices. The old restoration hardware…read morefrom 20 years ago was great. Not anymore.

We have long admired the Arhaus brand. It is one of those names that has always carried a certain…read morelevel of prestige and quality that you just know is the real deal. We have experienced it firsthand and we can say without hesitation that the reputation is completely earned. We visited the Tysons Corner Galleria location on a Sunday, which, as you can imagine, was a busy day and were immediately impressed by the atmosphere and the stunning showroom. But what truly made our experience unforgettable was working with Steven. From the moment we connected with him, he was warm, friendly, and completely focused on us. Despite the store being packed, he made us feel like we were his only customers in the world. There was absolutely zero pressure, zero rushing, and zero of that uncomfortable sales energy that can sometimes make furniture shopping feel stressful. He listened, offered genuinely spot on advice, and helped us thoughtfully build out our family room sectional with confidence and excitement. If you have ever walked by an Arhaus, do not miss the opportunity to truly experience the store. Go in, look around, and most importantly, talk to one of their consultants. You will be so glad you did. We will absolutely be back again and again. And Steven ~ thank you so much. You are truly the best! Highly recommend this store and this incredible team!​​​​​​​​​​​​​​​​

I would never buy from Arhaus again. I purchased a dining set from them and the table cracked in 12…read moreplaces within 3 months. The company said it was outside the warranty period which was completely insane for a piece of expensive furniture to not last at least a year. The local store did exchange it but they didn't have the same color and wouldn't provide a refund so I now have a dining set I didn't want. Terrible experience and I'd avoid this place - they don't stand but their expensive products

Rosemary was so amazing and super helpful! She has a wonderful attitude and would definitely want…read moreto be serviced by her every time I come in there. :)

Large space, moderate selection of couches and sectionals, and helpful staff - the place is bright,…read moresomewhat well-organized, and has a steady influx of customers coming in. The staff are readily available to assist, and the place is also attached to CB2 for additional housewares. +helpful staff

I recently visited the Ethan Allen store in McLean and had the pleasure of working with Nazee…read moreFakharifar, and I cannot recommend her highly enough. From the moment I walked into the showroom, she made the experience seamless, professional, and truly enjoyable. If you are looking for a designer who will truly listen, bring fresh ideas, and guide you with both confidence and care, I wholeheartedly recommend asking for Nazee Fakharifar at Ethan Allen in McLean.

I cannot say enough good things about working with Annette Nielsen. We have used and valued her…read moreexpertise several times over the last few years. She listens to what you want, improves on it and both respects your view and helps you stretch to a better result.

I had a wonderful experience with the design process which is why I am giving 2 stars. My neck…read moredeck furniture was supposed to be delivered on 20 June 2026, which I thought would be in time for July 4th. When I didn't receive any communication regarding my delivery, I reached out by email to my point of contact. The response was from a very frustrating bot, not a person. When I called the store, I was told there was a delay and my furniture wouldn't be ready until later in July. While I understand why there was a delay, I do not understand why someone did not reach out to me. The representative I spoke with at the store was neither helpful nor pleasant. Considering the amount of money I spent, I expected better customer service. I will not use CB2 or Crate and Barrel again. I recommend Pottery Barn

These people simply do not want to work. The short heavyset bald manager makes up rules on the spot…read moreabout their "return policy" and then talks nonsense when questioned. Cb2 customer service themselves noted that they knew about him and the lack of service at this particular store. Ah well, there are plenty of choices around.

I ordered a vanity stool last June. Received it damaged in Oct and was told it would come in Dec. I…read morecall in Dec and they forgot to reorder it. Now it's reordered with no fabric so it's wrong! The craziest part is they are telling me it's a custom order so they can't credit me until they hear from the manufacturer. But remember it's now a plain stool with no fabric so it will be returned anyway! Unbelievable ! About 40 hours on the phone and numerous " product specialist" they offer me a $100 discount once it ships! But it's not evenThe right stool! Never again!

Service Bought 3 bookcases and they were damaged returned…read morethen said I would get a refund and I got nothing they kept my money and my bookcases

Cyndy's Bottom Line: Excellent customer service and interior decorating recommendations…read more *Located on the 3rd floor near Neiman Marcus of the Tysons Galleria. We stopping in just to browse and capture furniture ideas. We were extremely lucky to be in store while Regan the Assistant Manager was working. Regan greeted us and was very accommodating and helpful from start to finish. Regan was extremely knowledgeable with the entire Calligaris collection from designs to materials. She helped us to make the best selection. Regan listened to what we were shopping for and the details of the space. She provided us with amazing interior decorating ideas and recommendations that were helpful. Regan made great suggestions on the collection the would work for us. *Highly recommend the Calligaris collection. *We received excellent customer service Thank you very much Regan!

Well, I received part of my order. Still waiting on the ottomans. While I don't like the situation,…read morethe customer service was helpful.

I've been looking at sofas for months, including Interior Define. I originally called the Tysons…read moreCorner Interior Define last summer and the woman was great. I was ready to order today so I drove two hours from Richmond and battled the mall parking. By the time I got there I was a bit short on time but I just needed to verify the fabric and order so I figured it would be easy. One customer service rep was solely focused on another customer. The second rep was super friendly, but as soon as another customer came in he went to her. She was pretty pushy so I get it, and when he came back he said he was sorry he had to take care of both of us. Not sure why the other rep couldn't help out, but okay no problem. After a couple more times of the rep turning to the other customer instead of me, including the final straw when she interrupted me MID-SENTENCE and he turned his whole body away from me, I figured it out - she looked wealthier than me. She probably isn't, but I'm not the designer label type. Message received. I left and won't be back.

Very well organized store. They sell everything you need for the home. For example: rugs for the…read morebath, kitchen, and living areas, linens, kitchenware, pots, dishes, small appliances, seasonal items, wall art, and knick-knacks. Prices are somewhat reasonable. Other stores of the similar chain are Marshall's, Sierra, TJ Maxx. Highly recommend!

This is one of the nicer HomeGoods location I've been to. Everything is incredibly organized and…read moreyou can tell the staff put in great effort to keep it clean and tidy. The selection is great (especially for furniture) and the deals are like those you would find at any of their locations!