Everyone was so friendly and kind from the start. Vikki really made our process run smoothly, and…read moreshe kept our spirits high in a hard situation. She was very accommodating and patient with us throughout the whole process. Dr. Kalwa and Dr. Ruby were wonderful throughout our time here. Dr. Ruby quickly triaged and provided updates on my grandmothers dog, Bella. Dr. Kawla answered all of our questions, and gave us all of the time we needed to make decisions. Dr. Kalwa helped Bella cross the rainbow bridge, and I truly could not think of a better person to help families through a time like that. She was very empathetic, kind, and spoke with so much compassion and love. She is truly in her element as a veterinarian. I would not hesitate to take any of my animals here in case of an emergency.

Review Our brand…read morenew puppy was very sick and our vet told us to take her here, they thought she had Parvovirus. Turns out that test was negative, immediately after and for the next 3 hours the staff did nothing for our puppy and continued to try and get us to authorize multiple unnecessary (expensive) test, rather than checking for the most common and least invasive test first. It was unreal how they 1st came in with an unknown diagnosis and $4000 worth of test and treatments. When we declined they kept going back and forth taking one test off at a time and continuing to get us to agree without ever doing anything to help our sick pet. This place is a money pit, and is only interested in what your credit limit is? PLEASE! If you can avoid this place do not take your animal there, this is the financial equivalent to being rapped, they work on your emotions and try to instill fear so you will authorize their charges. I will give praise to the only Doctor that gave a damn about the welfare of my pet her name was Dr Kawa. After a day in the hospital and a million test later it was determined by Dr Kawa the our puppy had Coccidia! Wow I've seen this diagnosed on Dr Pole in less than 10 minutes, why would they not start here 1st? Because they couldn't make any money off of our ignorance

This place, and the caring people in it, made a very difficult day more bearable…read more I came in knowing that I was going to have to put my almost sixteen year old cat down, and as we pet parents know, Sidney was more than a cat to me - he was family. He got me through some REALLY tough times over the past ten years, and honestly I'm not sure how I would have gotten through the pandemic without him. So knowing his time with me was coming to a close, I left it in his hands to tell me when it was time to go. And, unfortunately, that was the day he woke up and his eyes said simply, "Enough." The staff was attentive and kind from the jump. An examination revealed the options, but it was obvious that whatever was happening was quite serious - and I was given a breakdown of potential next steps. Of course with Sid's age, putting him down was also an option, and I already knew this is what we were going with. I did not receive any pressure to run any preliminary tests, procedures, or additional costs. I was simply told what the options were, and provided with an honest opinion of what the outcomes could be. And all options sucked. BUT it was obvious that the people helping me genuinely cared, and it made the heartbreak just a tiny bit easier. I had never had to do this before and I came in with Sid alone, so the vet guided me through what we were doing, what was next, and gave me ample time in between to say goodbye. Again, no real way to make these things less painful, but there was something in the attention and care I was receiving that made me feel like I wasn't going through it alone. The staff was going through it with me. I also received a beautiful card in the mail from them afterwards, hand-signed with a personal message from each - and this small gesture brought such warmth to my heart that I felt I had to share it. Highly recommend this place.

My second visit to VEG, two years after my first, was for a completely different issue for my cat…read more Once again the team descended upon me and my boy immediately, and calmly and thoroughly triaged him and took me through all the intake questions. I spent 3+ hours there but it didn't feel like it. I was able to be by his side the entire time, there was hydration and snacks, and I was comfortable. I feel like every nurse checked in with us at least once. Even my cat felt chill enough after a while to curl up and nap in his large cage (they were quite busy and all rooms were taken). As off Feb '25 it was $200 for just the most basic care, for what it's worth, and in our situation it was very much worth it. They sent everything to my usual vet, including recommended follow up testing. Flippin' awesome and so helpful for moving forward after a terrible Sunday!

I cannot express how incredibly grateful I am to Dr. Shannon and the rest of the team for their…read moreincredible care of my cat, Finn on Tuesday. He had a stomach obstruction and needed emergency surgery. I was in absolute hysterics over my sweet boy and I appreciated how empathetic they were to my situation. I felt so safe with him in their care and cannot thank them enough.

My experience with VEG was limited to a single visit that lasted about an hour, but it was during…read moreone of the most painful days of my life. We brought our beloved 17-year-old cat, Freddy, to VEG after he began experiencing seizures. Freddy had been bravely fighting advanced kidney disease, and we knew in our hearts it was time to help him cross the rainbow bridge. We were completely devastated and hysterically crying as we rushed him there. We called from the car to let them know we were on our way, and from the moment we walked through the doors, it was all hands on deck. The team's immediate response was incredible. They met us with urgency, kindness, and compassion at a time when we could barely think straight. I can't speak to the medical treatment VEG provides beyond this experience, but I can wholeheartedly speak to the compassion and professionalism they showed us. Every member of the staff treated Freddy with dignity and treated us with so much empathy during one of the hardest moments of our lives. A week later, we received a handwritten sympathy card signed by the staff. It brought me to tears. That small gesture meant more than I can put into words. After a less-than-stellar experience at another emergency veterinary hospital (Friendship), we were especially grateful for the care and compassion we received at VEG. Nothing can bring Freddy back, but the kindness shown to us that day has brought light to some very dark memories. For that, we will always be thankful.

Service:5 Stars Pricing: 2 Stars…read more This past weekend, I had a very positive experience at VEG that was overshadowed by what appears to have been sheer greed. We brought our goldendoodle to VEG because he cut his paw; the laceration split one of the digits on his paw, with superficial flesh exposure. It wasn't the worst wound in the world, but bleeding persisted and it was deep enough that we needed to determine whether stitches may be needed. Dr. Forte and the technicians (I'm so sorry I did not get their names) were just amazing. And Sarah, who did our intake, was uncommonly kind and attentive. I had absolutely zero complaints with the staff. My sole complaint was with the pricing of a pain medication. I understand that emergency treatment is not inexpensive; it's just the nature of the beast. Still, when the Dr. said the total came to $400 for the exam, cleansing/bandaging of the wound and medication, I was a bit surprised so asked for a rough breakdown. The culprit, in my view, was a common, canine, pain medication, with which I was familiar. The cost was $93 for 14 pills. I asked the doctor if we could purchase it elsewhere and she said we could. When I filled the prescription at a grocery store pharmacy, I was shocked and then angered by what I learned. The prescription, for which VEG was charging $93, was $9.99 at my local Giant pharmacy. I could not believe (and still do not) a reasonable justification would exist for such an excessive medication markup. Surely, I thought, this chain hospital has access to preferred/wholesale pricing. Parasitic was the word that came to mind. I saw a business exploiting people already experiencing stress and vulnerability as the result of a beloved pet's sickness or injury. Although I was very pleased with the service we received, I am just very disappointed and troubled by this issue, to say the least. Certainly, this is not unheard of in the society in which we live. But VEG ownership/management, I feel you do a great disservice to the excellent employees who, clearly, work so hard to represent you in the best and highest light. With respect, do better...

Whoever answers the phone is rude and off putting. I'm the biggest VEG fan. But this location is a…read more180-degree experience from the normal VEG experience. Go elsewhere.

You could write something warm and specific like this:…read more VEG was wonderful with Max. I brought him in because a skin irritation had worsened and I was really worried about him. The team took my concerns seriously, explained what they were seeing, and made sure I understood the treatment plan before we left. They were kind, patient, and gentle with Max, and I never felt rushed or dismissed. I especially appreciated being able to call back with a follow-up concern after we got home and having the veterinarian talk it through with me. When your dog is family, it matters to feel like the people caring for him understand how seriously you take his health. I felt that at VEG and would absolutely return if Max ever needed emergency care again.

I've been unfortunate enough to need to take my dogs to a few emergency vets over the years. While…read moreit is always an expensive and heart-wrenching endeavor, VEG Pikesville did an amazing job at making an unbearable time that much more bearable. Their entire staff (at least the 10 or so I interacted with) are incredibly kind and compassionate. They let you stay with your animal, and don't rush you or pressure you. In addition to the kindness, the quality of care was excellent. Not sure how things are going to turn out for my boy Grady, but I know they would be much worse if we hadn't come in. Thank you to everyone there for showing the kind of compassion I know is very hard to sustain in this field.

It's been about a month since our experience with Anne Arundel Veterinary Emergency Hospital, and…read moreI've been wanting to share this. Our anxious 9-year-old dog, Bubba, had been sick for about a day and a half--vomiting, not eating, and not drinking water. At one point, he seemed to be improving, but around 5 a.m. on Easter morning, he was panting and pacing. We knew we had to take him to the ER. We were especially anxious because of our past traumatic vet visits, but we called ahead and were told they were still working through overnight patients and to bring him in so they could monitor him. Despite how weak he was--we had been carrying him up and down three flights of stairs--he insisted on walking into the ER himself. They took him to triage right away, and after a few hours (less than we expected), we were brought back to a room. Dr. Fleury came in, asked thoughtful questions, and recommended additional testing. We shared our past experiences and anxiety, and she was incredibly empathetic and reassuring. She made it clear that she wanted this experience to be different from the negative ones we had before--and she truly followed through on that. She suggested we go home while tests were being run. A couple of hours later, she called with an update: while most results looked normal, they found fluid in his abdomen and a mass near his trachea. She explained that an ultrasound could provide more clarity, but it wouldn't be available until the next day. We could either bring him home or admit him overnight. Although we had never left him before, we chose to admit him so he could be monitored and asked if we could see him again first. She immediately said yes. When we returned, the hospital was much busier, but we were brought fairly quickly to a quiet, private room that seemed away from the noise of other dogs. Dr. Fleury reviewed the X-rays with us, and it was clear things were serious. When she brought Bubba in, we could see he had declined--his belly was distended, his eyes were glazed, and he seemed uncomfortable and restless. Dr. Fleury stayed with us, explaining that even after consulting with colleagues, they couldn't determine the exact cause without more testing. She also understood our concern about leaving him overnight, especially if his condition worsened. We were both overwhelmed, and she handled the situation with incredible compassion. After spending time with Bubba, we came to the heartbreaking realization that he was suffering, and the dog we knew wasn't really there anymore. It was the hardest decision we've ever had to make, but we knew it was time. We spoke with Dr. Fleury again and asked her to be honest about his chances. She explained that while more testing was possible, there were no guarantees, and he could continue to decline. Through tears, we told her we didn't want him to suffer any longer. She gently agreed it was likely the best decision and supported us fully. From there, everything was handled with such care. The staff gave us time, space, blankets, and quiet guidance through the process. When the time came, Dr. Fleury and a vet tech sat with us on the floor. My wife held Bubba, and we were both there with him in his final moments. It was peaceful, and we were able to say goodbye with dignity and love. Afterward, we were given as much time as we needed and were able to leave quietly through a side door. Later, we received a handwritten condolence card from Dr. Fleury, which meant so much to us. Losing Bubba was devastating, but the compassion, patience, and humanity shown by Dr. Fleury and the entire team made an unbearable experience feel as gentle as it possibly could have been. She set out to ensure this would not be another traumatic vet experience for us--and despite the heartbreaking outcome, she did exactly that. Our experience was nothing short of exceptional. We are deeply grateful we ended up here. While we hope we don't need emergency care again anytime soon, we know exactly where we would go and who we would trust.

It was 8:40p when Tina took our call and triaged us with one of their doctors immediately. We only…read morehad to wait a few moments when she came back to advise we should seek medical attention for our 8mo old miniature dachshund for ingesting a cob of corn. She did tell us it was a busy night (when we got there--it was overwhelming to see the various cases they were dealing with), and said even if we don't decide to wait at their facility we should take her to be seen. We decided to visit this emergency clinic anyway, and I'm very glad they handled her with so much caution and care. The vet assistant who triaged us came back multiple times with updates after our puppy was taken back (~1hr) and thanked us for our patience. It's important to note that while we were waiting with (and for) our puppy, multiple dogs came in on stretchers. Dr. McCullen was incredibly thorough and reassuring, while also being practical and rational.. we appreciated the extra step in providing an estimate for our services to that point. Albeit our case was not as severe or life-threatening as the others we saw, we still feel like we made the right decision coming in that night and I'm thankful our puppy was in the care of the right members of staff. I know they did their best with what they were dealt with and I'm very appreciative for their kindness and compassion. Our puppy is doing just great now.

I will forever be grateful to the vets, the techs, and ALL the staff at VEG. A few weeks ago, our…read moresenior kitty collapsed and was having a severe respiratory crisis. From the moment we stepped through the door, every single person around us leapt into action to save our girl. I have never experienced an emergency to this severity with a pet and was an absolute mess myself when we brought her in. The team worked to quickly stabilize our cat and were so sensitive and kind with my husband and I as we were grappling with extreme anxiety and anticipatory grief. Dr. Watson was the veterinarian we dealt with in those first critical hours, and she somehow struck the perfect balance between professional and warm. She sat with us while we talked through the possibilities of what was happening, the plan for diagnostics, and the decisions we should be prepared to make. It felt like being taken care of by the most knowledgeable friend you've ever met. Once we determined our cat was going to make it and be hospitalized over night, we literally felt so comfortable leaving our girl in the care of the wonderful staff. They told us multiple times that we could call at any time for an update, and we took them up on this offer when I woke up in a panic around 4am. Dr. Beckford immediately got on the phone with me, providing me with a lengthy update and allowing me to ask as many questions as I needed to feel comfortable knowing our cat was doing well. The next day when we returned to pick up our cat, Dr. Shah took so much time talking through the details of her condition and what we would do to treat her at home in the future. Instead of just doing the bare minimum, it felt like he was caring for us and for our cat like she was his own. Even on our way out the door, every vet, tech, and staff member kept reminding us that we could call or message them at any point if we had further questions or concerns. They truly mean this - even after your pet has gone home, they will gladly help reassure you or answer questions if your pet's condition changes. Since this is an open concept ER, we watched this group of vets and techs interact with a variety of pet parents for 6+ hours and at every step, you could tell that they were performing above and beyond the call of duty to do the best thing for every one of the animals that came through their doors. We were on the receiving end of that empathy, thoughtfulness, and expertise at every single turn and I would highly encourage every dog or cat owner to keep this clinic in mind for any future emergency that you might have in the future.

They are always fantastic. Have had to go a couple of times…read more The staff goes above and beyond to help you understand what is going on with your pet, what they are intending to do and keeping you updated in a timely and courteous fashion. I won't go anywhere else in the area and they do have other locations, which is great. Highly recommend - especially when you are in an emergency and you want excellent care fur your fur baby. While I hope to not have to go back anymore, it's very comforting to know they are there.

Man it's so difficult to have to take your pet to an ER but if you're able to stay with your pet…read moreduring the entire experience, it's well worth it. I unfortunately had to take two pets to the ER on two separate occasions and the staff is compassionate and very very accommodating. If you have the need to go between South paws and veterinary emergency group I would pick the ladder. Still expensive, but it puts you at ease being with your pet during whatever procedure they have to have

I can't say enough good things about our experience. We made two separate trips this past weekend…read morefor a sick cat. Both times, the staff was tremendously friendly and helpful and gentle with the cat. They were thorough in their evaluation and communicated treatment options in a way that empowered us to make decisions. Dr. Palz was just fantastic and approached us and our cat with care and compassion. And, if you're going to be hanging around an emergency vet for a while (the process is no faster or slower than a typical emergency room, but the staff are great about checking in), the well-stocked snacks and coffee were a lovely bonus. I hope not to make trips to an emergency vet a regular occurrence, but would go back here without hesitation.

Leaving three stars because although they are really nice there and seem to genuinely care about…read moreanimals, I feel like they are too quick to recommend euthanasia. We brought my mom's cat in who had suddenly become very ill. The first thing the vet recommended was euthanasia, citing the cat's many health issues (heart failure, liver failure, kidney failure). Just a day prior the cat had been eating well and full of energy, even tried to climb a tree while I walked him on his leash. The vet went as far as to make us feel guilty for NOT euthanizing him, telling us it was their duty to advocate for the animal's interests. My mom opted to get him hydrated and stable and we brought him to our regular vet the following day. The vet acknowledged his health issues but suspected that his kidneys were at the root of everything. He flushed the cat's kidneys over several days and now he's back to his old self. Maybe a little thinner, but he's eating well, purring, seems to be very happy and comfortable. He does have to get subcutaneous fluids now, but many cats do and it doesn't affect his over all quality of life. In retrospect I don't think euthanasia was the right call on that day. If that is recommended to you by this vet, I would definitely get a second opinion. Unfortunately, people in an emergency situation will probably not have time to read this review. Sadly, our wonderful primary vet who got him stabilized has since passed away.

PET ER in Cockeysville -- The Doctors and staff are all very nice. They seem well-trained for the…read moresometimes difficult public interface. The Doctors gave our kitty 6 months to a year to live. Before they would treat her, we had to sign an agreement to spend 4000 to 6000 dollars. My daughter is there - we love our kitty -- what are you going to do? Ginger died the next day -- not 6 months to a year later. The Hospital Director said "sorry, no partial refunds -- it's company policy." So -- if you think this is a reasonable practice, okay -- but I don't. The workers there love animals, the corporate leadership stinks and is just another example of the scam economy we all live in now.

Dr. Russell, Nurse Shannon, and the entire team at VEG Northern Liberties were absolutely amazing…read more From the moment Stella and I walked through the door, we were warmly greeted and immediately assisted. We were taken directly into the treatment area, where I was able to stay right beside my fur baby. They checked her vital signs, made sure I knew where the restroom was, and even showed me the complimentary snacks and beverages. We didn't have to wait long before Dr. Russell came over, listened carefully as I explained why we were there, and thoroughly evaluated Stella. He quickly identified what was causing her pain and explained everything clearly. Stella received pain medication by injection, and we were sent home with additional medication to keep her comfortable. When it was time for Stella's injection, my sweet girl became a little grouchy. The team handled her with such patience and compassion, moving us into a private room so they could safely care for her away from the open treatment area. That thoughtful accommodation meant so much to me. We arrived at approximately 5:30 a.m. and were home within one to two hours. The cost was absolutely worth it to know my baby had been properly evaluated, treated, and relieved of her pain. I would definitely return, although I sincerely hope we never need another emergency visit! Thank you, Dr. Russell, Nurse Shannon, and everyone at VEG Northern Liberties ER. You took wonderful care of my Stella, and I am eternally grateful.

VEG was truly a blessing for my youngest kitty, who was dealing with abdominal pain. They triaged…read moreher immediately and made sure her pain was handled ASAP. Like any ER, there was a bit of a wait around 5pm, but the assistants were checking up on her in the interim. They were upfront and supportive with decision making and making sure my sweet girl was feeling better. They kept her overnight and when I returned in the morning, my bright and happy kitty was back and ready to come home. Thank you VEG!