I bought a car from Family auto sales and it last for 10 months. Now i have to put a transmission…read morein the car. Its one thing i dislike and that is a liar. I personally believe that he knew something was wrong with this transmission when he sold me the car. I call back to talk to the owner and when he answered he claim that he was not the owner. I knew that it was him. I understand AS IS but a crook will never flourish in life. A true man would not hide behind a phone when a customer is in need of his assist. BEWARE OF THIS PLACE.

A few days ago, my son bought a car from Family Auto Sales in Rock Hill. On the way home from…read morepurchasing said car, the car died. Engine is shot. The car has no oil pressure. He had to have the car towed back to the dealer. The auto dealer had a mechanic look at it - charged my son 20$ to do so - said they couldn't find anything wrong. They refused to take the car back. He took the car home. The engine is full of sludge and is completely shot. He needs to put a new engine in this vehicle. He tried to get Family Auto to do the right thing, and take the car back and give him back my money, but they refuse. They sold him a car with a bad engine, and even though they sold the car "as is", I feel it is very bad business to sell a vehicle like this and refuse to refund the money when the car breaks down the SAME DAY he purchased it. He did not even make it home! My son would like his money back for this car. He is a young man, soon to be a new father, and he cannot afford to be ripped off like this. He purchased this car on April 19, 2011. He dealt with a man named David Atkins. The car is a 1998 Nissan 200 SX SER. He paid $2190 cash for this vehicle. I have filed complaints with both the Better Business Bureau and the S.C. Attorney General/Consumer Protection agency. Watch out for this company. They are BAD, BAD NEWS!

Liars and thieves. Sad to because they are black owners. I have bought three cars from them. They…read morehave changed for the worst. Lie to you and make you feel important then they pull the rug from under you. Stay away from all of their locations.

We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

Phil and Carey in the Service Department were great! Carey fixed my windshield wipers so fast! They…read moreboth were so courteous! Thanks guys!

I wish I could give a six star review because this place has exceeded my expectations in every way…read more From the initial purchase to the interview service check-in's they have all been smooth and easy. If you're thinking about a Passport/Pilot I would recommend you go in a drive one and ask for the Bulldog, aka Mr Morris. So many great features to like about this vehicle, the biggest being SAFETY! So many safety features and when you have your 4 Grands, that is the prime mission! I just turned the appropriate mileage to take it in for the oil change and service check. I made the appointment on-line which was smooth and easy. I like those 7:30a appointments. The Staff was ready and waiting and once again I interacted with Jack. Very professional and a nice man with good comm skills and great manner. I was having some trouble with the rear hatch sensor. It's activated when you wave your foot under it. It worked when I first got it but it's been about a year and I don't use it that much. Jack brought the 'expert' in and he demonstrated a technique I wasn't aware of. It works, now that I know the technique. An example of their attention to detail and my concern about an important but rarely used feature. I've never once regretted my decision to purchase this vehicle.

Sometimes in life you come across a great business and you want to tell other folks about it. My…read moreexperience with Carolina Motorworks and Gary was exactly that. In fact, I've bought two cars from Gary now. And when I'm ready to trade this one I have now (Infiniti G37--love it!), I'll probably buy a third from him. Gary not only helped me find the car I wanted, he worked with me on my trade in (Honda Accord) and helped transfer all the vehicle tags and paperwork. When given the option, I like to deal with local small business owners instead of giant high-pressure national dealerships/chains. Gary never played games with gimmicks or rebates and was transparent throughout the entire car buying process. A good vehicle, a fair price, and good service. What more can you ask for?

Misunderstanding between mechanic, myself and Keith. Keith is working hard to get my problem…read moreresolved. He reached out, and offered to fix the issue!

this owner for this dealership is clearly not the honest person. I purchased a vehicle in May to…read moreknow that he sold a warranty that's doesn't work.. Due to the complaint to the bank he then repo the vehicle without my knowledge, Once the car was repo the bank told me he unwounded the loan and know he doesn't want to pay back my deposit for this loan. Not only did he repo the car he put back on the lot for sale because he doesnt have the money to pay back the loan. This car is still in my name on his lot for sale. This is against all laws. Furthermore, I'm letting any and everybody know not to purchase anything form this dealer his cars are horrible and not in good standards to be selling.

My sister-in-law and I both purchased a care from Mike and Alex. We got great deals on good cars…read morebut more importantly we dealt with people that we believe were honest and trustworthy. I was very pleased to give them my business and do not hesitate to recommend others visit. I'll be back!

Terrible and they ripped me off on 220$ freon. I wish I would've taken heed to the other reviews…read morefor this company smh.

This statement details a highly unsatisfactory service experience I had at JTs Kia of…read more rock Hill on November 1, 2025, with my 2020 Kia Soul. The service failures involved incorrect diagnostics, incomplete work, and misleading information from the service advisor Kelly Copeland and the mechanic. 1. I brought my vehicle to JTs Kia of Rock Hill for an alignment, an oil change, and a new tire. I explicitly informed the Service Advisor, Kell Copeland, that the vehicle had hit a large pothole, which was the cause of the alignment issue. I also asked Ms. Copeland if the technician could investigate why the low oil pressure light was not activating. Ms. Copeland's response was that the light would only illuminate if the engine was "bone dry." This information is technically incorrect and concerning, as an engine at that state would be at immediate risk of seizing. 2. The technician replaced the tire and drove the vehicle to an adjacent building for the alignment. Upon completion, my keys were returned by Ms. Copeland. As I was leaving the parking lot, I immediately observed that the initial problems persisted: the steering wheel was severely off-center, and the vehicle pulled strongly to the right. I immediately returned, and the mechanic apologized and took the vehicle back for a second alignment attempt. 3. When the vehicle was returned the second time, the alignment issues were still present. Another staff member intervened and contacted Ms. Copeland, who stated that I would need to return on a different day. I refused, as I had already paid for a service that was not rendered. Ms. Copeland then came over and informed me that the alignment could not be completed because the machine required a "software update." This explanation was dubious. The charge for the alignment was refunded. 4. Upon returning home, I removed the front passenger-side wheel (the same wheel that your technician had removed to replace the tire) and immediately identified a visibly bent inner tie rod. This finding raises two critical concerns: A. Your technician failed to notice a clearly damaged and bent component, which was the true cause of the alignment problem, even while working on that specific wheel. B. The explanation of a "software update" was verifiably false. The issue was a mechanical failure that your team was unable or unwilling to diagnose. This is further contradicted by the service report, which noted my vehicle was "out of factory specs" but failed to identify why. I have since purchased and installed a new inner and outer tie rod myself. I then took the vehicle to NTB for an alignment, and the issue is now fully resolved. The vehicle drives straight. This entire experience demonstrates a significant lack in basic diagnostics, quality control, and transparent customer communication at your service center.

My Tahoe blew its engine while driving to New York. With over 120,00 miles I was looking at a very…read moreexpensive repair. Many dealers would have taken advantage of my situation but the staff at burns did the opposite. They were helpful and upfront dealing with my situation. Not intending to make a sale, the service department was more than willing to make the expensive repairs but asked me to consider taking that money and put it into a down payment on a new vehicle. I decided to go ahead with a new vehicle. The sales team was one of the fairest I had ever worked with. Again the new my situation but treated me fairly and found the vehicle I needed, closed the deal and out the door that afternoon. I wish I had a dealer like Burns near my home. I highly recommend.

Service technicians were very professional and explained services conducted as well as recommended…read moreservices

I bought a car from this place 2 weeks ago and the engine light and half of the dashboard is lit…read moreup. They say they don't sell lemons, but we will see. I'm very disappointed!'

I am an out of state customer. I started the process of buying a vehicle from this dealership on…read moreApril 16. They have had my check for two weeks. It is now May 19 and I still have not received the vehicle that I paid over $1000 to have shipped. There is never any communication from them unless I initiate it. They continue to blame the problem on the delivery companies. I was told it would be picked up last Thursday. It was not. Then Friday they were "in route." They were not. Supposed to pick up Monday. They did not. Regardless, my car still sits on their lot. They have my money and don't seem to care at all that I purchased a car that I need.

I bought a Charger here for $6000 and after replacing the thermostat, and the water pump, and $3000…read moreadditional dollars, the car only sometimes overheats now. When I was first talking to Jaser (the main guy) I was guaranteed that if there was a major problem they would fix it. 30 minutes into my drive home the day I bought it and it overheats. So the very next day I come back and they offered basically no help. After a couple of weeks trying to get them to take back the car, that overheated the day of, they "agreed" to help. They suggested that I leave the car with them and they would sell it for me. I was told that the car would sell in 3-4 weeks. So after 3 months I came back and and the car was not on any list on their site, something they told me they would do, and the car was a mess. The battery was dead, the front left tire was completely flat... So they said that they would definitely get their mechanic there to look into it. They had the car for one year total! Literally nothing was done to it. They also in between this time recommended me to their mechanic a guy by the name of "Tariq" who told me that the car needed a new sensor. So i got the sensor replaced and then he told me HE had to be the one to replace it. So he replaced it with another sensor charged me $75 and told me it didn't work. After the year of them holding onto the car I called hoping to get some answers on their progress and was told that I need to get my car off their lot or they'll call the cops. Then, it sounded like the person on the phone was speaking to one of his friends when I heard "I'm so f***ing tired of this guy, lets just get a truck up here and toss his car" to which his buddy replied "I got a gut with a tow truck we can grab it now..." So needless to say I towed it home and have been learning to fix it myself. It still overheats. Anyway, back to my main point, I would not recommend this car company one bit unless you really want to learn how to fix a car. Your money would be better spent elsewhere. I would literally spend an extra $3000 somewhere else and get a car you can actually drive. I would rather have spent it buying 6,000 McDoubles from McDonalds than a car from them.

From the owner: M & M Motors of Rock Hill is a privately incorporated automotive dealership specializing in quality…read moreused cars, trucks, and SUVs.