My sister-in-law and I both purchased a care from Mike and Alex. We got great deals on good cars…read morebut more importantly we dealt with people that we believe were honest and trustworthy. I was very pleased to give them my business and do not hesitate to recommend others visit. I'll be back!

This is a great family owned dealership with very knowledgeable staff. The vehicles available are…read morealways listed below book value. I will only do business with this dealership. They also have a repair shop with some of the lowest hourly rates in the state. I Highly recommend purchasing a vehicle from here.

DO NOT USE THIS DEALERSHIP - they are frauds! The car was completely misrepresented. They said we…read morecould have a mechanic do an inspection, but it was Saturday afternoon and no one was available. We took the car into our mechanic first thing on Monday and he found a lengthy list of alarming safety concerns (fire hazards) and other issues. None of these things were disclosed to us by the dealership. The company is operating completely unethically and fraudulently. The owner, Roy, says he's been in business for 25 years, but he has ZERO customer service skills - he and his daughter-in-law were utterly rude and hung up the phone on me when I was calmly discussing my concerns about not feeling safe when driving my young daughters in the car. It was a total bait and switch! How can you say you can have a mechanic check it and when he does (and finds multiple issues) then you change your mind??!

This review pertains specifically to the service center, though unfortunately it's affecting our…read moredecisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks.

So we had an interesting experience with our Subaru Outback ... we drove from Chicago to Charlotte,…read moreand the OEM battery pooped out a day later (we had 55,000 miles on it). We used the Subaru Roadside Service for a free tow, and went to Subaru South Charlotte for repairs ... but the tow truck driver took the car to Williams Subaru. So the only thing we did at Subaru South Charlotte was get help finding out where our car was ... the service people here were very nice and helped us get to the right place. Beautiful dealership, and we'd not hesitate to use it correctly one day.

we just bought an explorer from Angelo. He was very friendly and helpful. And we got a great dealread more

I just bought my Yukon Denali from Casey and she made the experience so pleasant and easy! She was…read morevery informative and helped us purchase from out of state. Will definitely recommend to anyone looking at a car at Williams Buick GMC.

My first car buying experience outside of a traditional dealer and it was great. Jason worked his…read moreschedule around mine, proactively alerted me to a couple of issues with the vehicle, suggested an alternate and better financing option than the one I had been planning, and took care of the sale efficiently and with no pressure. He even followed up after the sale by mailing a small part I needed at no charge.

This place is a GOD sent if you are local and own a Mercedes Benz. The technician Mike is…read moreknowledgeable and fair in pricing! I would give a 10 star if I could. Charlan in the office is amazing too. You can feel the LOVE and sincerity is REAL. I highly recommend Gunters Mercedes Sales and Service.

From start to finish I felt taken care of. I was in Rock Hill from out of town and had to leave the…read morevery next morning but didn't feel confident while my car told me it needed service. Miss Charlie HOOKED me up and got me taken care of almost that minute (it was late in the day) but then let her coworkers know I was in a spot and I got it first thing the next morning! Everyone helped out and I got out of town safely and I was happy they aren't the type of business to take advantage of someone in his time of need!!!

First review but feel like I need to warn people about Burns Cadillac. Leased a new XT6 from them…read moreas they convinced me to trade in my '21 XT6 one month early with a promise to resolve the final month on my previous lease. Me leasing the car from them and leaving that day with it was contingent on that condition... that my final payment goes away. They did not honor that commitment nor will they respond to repeated calls, texts and emails attempting to remedy. Also worth noting, they originally quoted me a price of over $1100 dollars per month. They quickly matched a quote of $825/month that I had gotten at South Charlotte but were clearly attempting to gouge a repeat customer. Stay far away. I am going to have to go there in person and it's all so frustrating. Previous experience with Cadillac was first class but stay away from Burns!

Today was my very first time having my vehicle serviced at this location. Previously I have been…read moreto the Hendrick dealership on independence BLVD to purchase some accessories. My experience today was exactly what I would expect from a highly touted car dealership. Yesterday morning I noticed my dashboard screen was not operating correctly. I Immediately called BMW certified preowned to schedule an appointment to have it looked at. They got me booked right away for this morning. Stefanie greeted me as soon as I pulled up to the Maintenance area. I pulled right in and she sat down with me and we discussed everything. My car needed more time than I had anticipated so I went on to work. Luckily the Big Issue was not a problem at all! After they did a diagnostic and looked my car over they did find a few things that I decided to go ahead and have repaired. Stefanie was upfront and transparent throughout the day, even Texting Videos to me while the Technician went through piece by piece what he was doing! As with any BMW, maintenance is important and not inexpensive! However it was well worth having these things taken care of. I will definitely be back!

I have purchased three vehicles from Hendrick BMW South Boulevard over the past several years. My…read moremost recent purchase was within the last 12 months. Each time, I experienced the same deceptive sales tactics. The dealership hides fees until the final paperwork. They make verbal promises that disappear when it's time to sign. They pressure you into accepting terms that were never disclosed upfront. When I questioned discrepancies, management became defensive and tried to make me feel unreasonable. This is not an isolated issue. It is a pattern of doing business that misleads customers. This is to warn other buyers and to hold Hendrick accountable for their unethical practices.