The employee turnover is disturbing. And they could not keep their time commitments on most of the…read moreprojects. For a high-priced sales room, this company over-represents themselves.

Nice folks, came in looking to purchase products to clean slate at my place in STL. While they…read moredon't do this or sell these products, the rep took the time to ask someone in management what could be used. I was able to leave with information to solve my issue. I appreciate that.

I wanted to post this for anyone I know (or who sees this) as a warning about doing business with…read moreMetro Marble & Granite in Granite City (metromarble.com). As I write this, we have been engaged in trying to get completed countertops since the install date of August 10 2023. I will detail below our experience which I hope you will read before making a decision on a countertop fabricator should you find yourself in that position. We worked with them through a designer, which has complicated our ability to get what we consider to be adequate resolution. TLDR; Metro's installer stole from our house, installed faulty product poorly and blamed it on other companies. They refused to make it right. We have waited 2.5 months to get a complete countertop job and it's not done well. Don't use them! 1. We ordered and were quoted for a particular quartz from MSI. No one from Metro came to provide samples to ensure we were getting what we ordered. Unbeknownst to us, they swapped out the material to a similar product from Daltile. 2. Templating for the countertop was smooth and professional. 3. First install day the crew shows up, no one introduces themselves. They begin to bring in their equipment and the island and hit our freshly installed cabinets with the island top without so much as an apology. They set the island incorrectly and I ask them to move it, they did once and it was still off (and crooked). I asked to have it moved again and the foreman of the crew tells the others that they "don't have time to be moving it around, they still have to install the rest, template backsplash and get to another job". At this, I drop it and figure I'll get it corrected later. The foreman does not have tools to adjust the vacuum machine for the seams so they have to borrow mine--that's ok with me. The foreman then proceeds to walk into my garage and take my tape measure. I notice it's missing because I am also doing a project, I see them using one that looks just like it so I check the camera on my garage and sure enough, I see him walk in and take it. They have borrowed one tool and while I don't like that he didn't ask, I figure he is borrowing it. They start wrapping up and I see them walk out with it, so I ask if they took it. They all deny and as a special treat I have provided the video of the foreman attempting to prove to me that he doesn't have it. I mentioned camera to one of them after I asked initially so I assume someone pointed that out and magically it's found. 4. I complain to the design company about my experience and say I don't want the thief back in my house. About a week later, when they come back to install the backsplash, I am told I will be meeting with the sales guy and the manager of the installers. They are due early and the first to arrive at my house is the thief! I had to kick this man off of my property, which is completely inexcusable. During the visit, they acknowledged the issues of the previous install and our designer points out some flaws in the surface of the island. 5. Another install crew comes to do the backsplash, this time they are great. The problem was that the backsplash was not templated well and it has multiple gaps and has to be installed off center. 6. I call and complain again, designer has me talk to them directly. I ask the sales guy to correct the gaps and replace the flawed island. He assures me it will be done and install manager comes out again to have a look. Blames it on Daltile and the cabinet installer. Leaves and then crickets. I text, no response. I finally had to call the sales guys boss who tells me she will look into it. She calls back and they have submitted a claim to daltile which was rejected. I suggest a fix for the backsplash that would not require replacing the whole thing and she asks me to send a quote. She calls me back to say the the owner will not pay to fix the backsplash and is graciously going to replace the island. 7. Installers show up with a new island and it has scratches on the surface which are clearly from fabrication. I send them back with both islands and look for a new company. 8. Today is 10/27 and we are getting an island from a different manufacturer installed by a different company. We had to choose it because no one stocks the quartz they swapped out. Great.

The place does not look like much on the outside, but it has beautiful granite and quartz on the…read moreinside. I really liked the owner and his daughter, they were very friendly and professional. He did a wonderful job with our granite and I thought his prices were fair. I highly recommend this place.

Mickey was very helpful and pleasant to deal with. We shopped on Saturday, measurements were taken…read moreMonday and counters were installed on Wednesday. Outstanding customer service and a great price.

Just went in on a Saturday to enquire about cabinets and there was no one working that could help…read moreout! Crazy for a Saturday! Won't return!

We had some issues with the delivery and the instructions after the measuring guy came out…read more The holes were not cut square for the sink, and the cutouts for the cooktop and holes for the faucets were either not in the middle of the bar sink, or too far back towards the backsplash they were going to install. However, when they delivered the island stone, and the kitchen backsplash, they did fix the cooktop cutout and the faucet holes (good thing my faucets have a flared base to cover). Overall, I'm happy with the results. There were just some moments of high stress. The pricing is straightforward and very reasonable!

Five Stars Granite absolutely rocks literally and figuratively. From start to finish the entire…read moreexperience was smoother than a polished slab of granite. The sales team was knowledgeable helpful and never took me for granite. They made the whole process easy stress free and actually enjoyable. I had my countertops completely redone and also added new granite around my fireplace and it is gorgeous. Everything ties together beautifully and has totally transformed my space. Their prices absolutely blow away the big box retailers and their customer service blows away everyone else in the industry. There is simply no comparison. You get incredible quality without the inflated prices and you are treated like a valued customer every step of the way. The measurement team was precise professional and clearly knew exactly what they were doing. Everything was rock solid and I felt confident from the moment they came out that the job was going to be done right. And the install team completely crushed it (not the granite). They were efficient clean and incredibly skilled. The finished product is flawless and looks even better than I imagined. I am so freaking happy with how everything turned out. 5 Stars Granite is the bedrock of great service and quality workmanship. They have definitely set the stone for what a great experience should be and I would recommend them without hesitation.

Excellent! Excellent! We had a smaller kitchen in our Ohana completed several years ago and…read morepurchased our cabinets at C&G. We had our contractor install and they still look new. Most recently we had our entire kitchen, bar, and dining area renovated. We purchased cabinets and granite from C&G, plus they did the full install! Everything turned out beyond our expectations. The salesperson Jackie was very professional and helped us all the way through the process. The team who installed was fantastic! They cleaned up every day before they left, each day, were very organized, showed up when they said they would, and completed all on schedule! Would highly recommend this company! MMurray

I shopped about ten places and they had the best price and good service. My installation went…read morewithout a hitch. The guys were pros. I was lucky as they have about 6 varieties at their lowest price point one of which worked for me at only $28 per sf

Every employee we worked with at Arch City were knowledgeable and easy to work with. Timelines…read morewere given and met and service was great. Although one piece didn't fit as expected, they quickly got another to us. Highly recommend them.

Counter tops look amazing and that aspect was very fair. Booked the removal of the old tops…read morethrough them and felt really taken advantage of. Removal took right at an hour and was billed $960.00. If I had to do it over, I'd use Arch for the new tops, but secure a different company for the old counter removal. It's really not difficult to remove old tops.

A great job from beginning to end. The salesperson was very helpful in guiding me to the right tile…read morefor my kitchen. The installers were very professional, courteous and punctual. They did a great job. It looks beautiful. As a plus, they are locally owned. I highly recommend because of quality work, good price point and easy to work with.

After receiving the response from the owner, I reached out to try to make things better. I asked to…read morepurchase just the quartz remnant, no special or extra stuff. Pretty straight forward and easy. The owner said he would only sell to me if I removed my review and refrained from writing another. Huh? I insisted that I love to write great reviews and would do so upon a good transaction completion. He again told me that he would not sell it unless I FIRST removed my review and did not write any more. This is against Yelp policy and super suspect not to mention shady. Is the product or service going to be that bad?? Or perhaps a way to get the review off then not sell me anything.

We found Roeser to be responsive, professional, transparent, and communicative. We enjoyed working…read morewith them and the "crew" was always on time and was dedicated to finishing our job before moving along to other work. We spent a lot of time researching - this was going to be a big investment so we were cautious with our search. Our efforts and Roser's work turned out to be a welcome relief. They helped us with every aspect of the process - the initial meeting, the appliances, the home visit, the work itself, and the conclusion - which we appreciated. Their identification of concerns/issues was clearly defined for us. We value the relationship as they made complicated problems understandable, explained their suggestions, scheduled then completed the work efficiently, insisted on a walk-through upon completion - and did all of this within the costs and time frame as estimated. From the beginning of the process to the conclusion of the work, everything was well done! We have found a partner in the confusing world of home renovation - we highly recommend Roeser!

I have worked in the construction field for over 15 years and it is rare to have a Contractor that…read moreis both on time (actually early) and on budget. The whole team was friendly and considerate and we love our addition!