Every employee we worked with at Arch City were knowledgeable and easy to work with. Timelines were given and met and service was great. Although one piece didn't fit as expected, they quickly got another to us. Highly recommend them. read more

Counter tops look amazing and that aspect was very fair. Booked the removal of the old tops through them and felt really taken advantage of. Removal took right at an hour and was billed $960.00. If I had to do it over, I'd use Arch for the new tops, but secure a different company for the old counter removal. It's really not difficult to remove old tops. read more

They did not end up even having the granite that I needed, which is totally fine and I am not even at all upset about that. The problem was that both the phone call to the woman that mans the front desk as well as the in-person visit (with the phone answering lady) to Arch City was absolutely horrible! The manner in which I was spoken to, on both occasions, was rude and demeaning. At their office, she was very unclear with the point she was trying to get across as I showed her my drawings and measurements so it was very confusing to try and figure out what exactly she was saying and when I expressed that, she just told me that I was actually confusing her! Nice gaslighting. The rude attitude began right after I filled out the sheet with all my information and I didn't mark any of the cut out items because I didn't need any cut out items and she said well your kitchen must have a sink. I said yes my kitchen has a sink and as she's circling "sink" I'm saying but I don't need a sink cut out. It's an island. It won't have a sink. So like she was trying to insinuate that I don't know what I need in my own kitchen because certainly my kitchen must have a sink. Maybe if she would've let me finish speaking she would've learned that I don't need a sink cut out because my island does not contain a sink! Her general tone of voice was absolutely horrible. After we went round and round trying to clear up the "confusion," with her repeating the same statement over and over several times, as if I was an idiot, I finally just picked up my keys and said I would just get my granite elsewhere, and I left. I stayed calm and polite the entire time. I do not appreciate people talking down to me as if I'm stupid and don't know what I'm talking about. If she had been a bit more clear in the whole first place about A. We don't carry that color AND it is literally impossible for us to even get that color, then I would have not lost 10 minutes of my life that I can never get back. She made it sound like they didn't have a remnant, but if I ordered a whole slab, then they could make it work. It was obvious by my questions and responses that SHE was not being clear, which she should have picked up on as the salesperson, but instead she just kept telling me I was confusing her and she couldn't help me because she didn't understand what I wanted. She kept saying (3 times!) "I can't give you a bid if I don't know what material you want."How about using the word "color" instead of material. Materials are granite, marble, cement, etc... This is NOT my first time ordering granite and I walked in with exact drawings/measurements/etc... I am not stupid, but she pretty much implied that I was by the way she spoke to me. Never ever will I recommend Arch City and they should really hire someone who is able to not only communicate better, not talk down to customers and someone who is able to figure out how to help a customer figure out what they're not understanding instead of telling the customer that they are the ones being confusing. That is NOT a way to run a business and she should not be the first impression/person at the front/voice on the phone for your company! read more

Great experience. These folks are artists at what they do. They have a large selection of granite and marble to choose from and the install was amazing. They take the time to measure and fabricate with state of the art equipment and it showed. The install was almost dust free and these guys were super professional. I cat say enough about them. Thank you ARCH CITY!!!!! read more

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I went to ArcH City Granite looking for Granite for my kitchen product a week ago. I picked out 2 beautiful slabs of Granite for pricing. I never received the quote. After several days waiting on the quote I called to inquire about the quote and was told that my information could not be found and that someone would call me back. I never received the call. I am highly disappointed seeing that they had some really nice Granite and I really did want to get pricing. I would love to go back and give them another chance but I think I'll pass. They did have couple of beautiful pieces that we may have purchased but it scares me because how would the service be trying to get the pieces installed or if there's a problem after installation? read more

We had a great experience with Arch City Granite. They were extremely accommodating with our ever changing schedule, reasonable prices and the installers did a really nice job. They took extra precautions to make sure to not damage my cabinets and the guy who came out to template made great design suggestions. I would definitely recommend Arch City and will use them again read more

The large in house selection blew me away! Having Row after row to choose from was crucial to finding exactly what I needed. EXCELLENT customer service and a very clean and smooth install. I had complete confidence every step of the way. read more

Highly recommend this place for your granite. I selected my slabs months prior to installing just had to put the down payment. The sales person was very patient as we walked through the huge warehouse with so many choices. When I was ready to install they came and measured my kitchen and called me in for a consultation to mark exactly where each piece was being placed. They took their time laying it out so we could make sure seams matched up. Very happy with my granite and no surprises or hidden costs. read more

We purchased $5,000 for granite counters with Arch City for a new home. Our countertop is River White. Our Salesperson was Kim Chambers. Our order was expedited our order. We have no complaint about the sales process. A few days after the install we noticed rings forming on the counter that a day to clear. We had granite (purchased elsewhere) in our former home. We never had a problem with marks or rings. We called our salesperson and she informed me this was usual with new granite tops and as the sealer cured we would not have the problem. We accepted her answer. On 9/12/2016 the owner who was at my home stated some stones require more sealer. On 10/6/2016 Mike Lucido Arch City Granite was in our home and stated the sales person should not have told us this because they would have been out here the next day to apply more sealer. He said "that is why she is no longer a salesperson." In Mid August we called Arch Granite to request a service call. The owner showed up, argued with me about the counter and wiped a bit of acetone on it which did nothing. He said he needed a cleaner which was on order. Wouldn't you think this company would have this cleaner for service calls? He said if this sealer doesn't work he would need to apply a paste and that we would have to wait 72 hours before using our counters. Then our counters would need to be sealed again. On Monday 9/26 I called to and was told Josh and Mike would be at the home on 10/3. Josh and Mike Lucido, a manager arrived and cleaned the counter with HANAFINN Rejuvenata The towel used to wipe the cleaner on the counter showed some dirt was removed and a very slight improvement was made. Mike then informed me the owner wished to try a poultice. Mike and Josh left and Josh returned a few hours later with 5 small cans. Each can covers up to 30 inches. Our total counter 56 SFT with about about 2/3 of that stained and dirty. Needless to say there was not enough to cover the whole counter. Only the area by the sink and left side of the stove were completely covered. The other parts of the counter were only half way. The instructions stated to apply the poultice ¼ inch thick. Because there was not enough material it was applied paper thin. It was dry in less than 24 hours and created intense orange fumes. Five days later we still smell fumes. The kitchen could not be used for three days. Neither Mike nor Josh have every applied or worked with a poultice. Their only experience with the product is from the owner. On Tuesday 10/6 Josh and Mike returned. The the entire area is now darker and has a greenish tinge to it - so not only is there no improvement it is worse. Arch City now wants to do a poultice again, this time following the directions on the can. They estimate 15 - 20 cans of the product will be required and used. On Thursday 10/8 I contacted the manufacturer for the product they wish to apply. I spoke with their technical services for installation manager. This is what I was told: 1. This product is meant to be a "spot" treatment and they would not under any circumstances apply more than 2 or 3 cans at a time. 2. In addition to various solvents and isopropanol the product contains linseed which causes the majority of the fumes. Unless all of the windows are open and large fans are available to vent the home, the smell will permeate the sheet rock, couches, furniture etc.. and it would take months to rid the home of the smell. 3. The fumes are hazardous to health. Again, why she absolutely does not recommend more than a couple of cans. She is surprised family members did not fall ill using 5 cans. Given we have a family member with severe asthma she does not recommend using more than 1 can. 4. In addition to the hazards, there must be at least 1 inch diameter around the area to be treated to allow the product to pull the stain out. The farther you are from the clean area the least likely it is to work. Needless to say -- this is not going to be the route we take. read more

Rahul was really wonderful. I did a full kitchen remodel and did all the general contracting myself. I worked with a lot of contractors and Rahul at Arch City and the Arch City installers were perfect! Literally could not have been better! I had "white sand" quartz installed. Rahul was available whenever I needed him, pleasant, knowledgeable, and made the process very easy. I had a fairly complex counter design, with curved bars on two sides and bump outs and little fussy bits around corners to fit "inside" the window (the counter is the window sill if that makes sense, so there were extra notches and such to get it to be perfect)...he never lost his patience with me as I repeatedly asked questions and he gave me clarification and support for all my concerns. When the counters were installed, they were literally perfect. Every seam, every edge, every everything was perfect! I'm relieved, amazed and can't say enough nice things about it. There was a relatively new person helping with the install and I was privy to hearing the lead installer help guide the newer person, the lead person watched them carefully and I heard them explaining and teaching them about little aspects of getting the install right. In the pictures I don't have my tile backsplash on yet, so there is a rough edge against that one wall between the windows which the tile will hide...it's not a defect, it's just not finished and since my tile was delayed I didn't want to wait longer to do this review so just FYI. Oh, also, they were the least expensive of the bids I received. I just can't believe how exact everything is, every seam, angle, sink cutout (they mounted my sink) etc. is laser perfect. THANK YOU! The counter is the real star of my new kitchen! read more

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This experience could not have been better from every aspect. The stone on site is fabulous and easy to view. Mike, Raoul, Robin and the rest of the team made this experience fun and efficient. Their prices are better than anyone else I found and they do it all from great selections on site to fabrication and install. I give Arch my highest recommendation. read more

Arch City Granite & Marble - I couldn't be happier with the helpful, friendly expertise at Arch City. - Countertop Installation Near Me - St. Louis, Missouri

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Very pleased with Arch City Granite and Marble, Inc! We used them for quartz and granite in our newly constructed home. They were patient, kind and truly exemplified craftsmanship in their work. I would recommend their services. read more

Not very pleased with the service and quote! If your kitchen is a small project, don't even try to get a quote from them. Completely waste of your time. read more

Very disappointed with Arch City Granite. I picked out a stone in the back room and the salesman told me it was available. There was more of the same granite but very different in color in the front showroom. I told him I did not want that it was to grey. I told him if I could have the one in the back room I would take it. He told me no problem. When they show up to install it guess what it is the grey stone not the brown that I picked out. The installer told me that the granite was wet and it would change colors when it dried. I should not have trusted the salesman when he was bashing his old company that he worked for. I would not trust them they are sneaky!!!! My granite downstairs has an 8 inch crack coming from the sink to middle of granite. I have to have it all tore out and redone. DO NOT TRUST THIS COMPANY! read more

Great service and great prices. Counter-tops Arch City made look great. Very good communication throughout the process, everyone I dealt with was very nice and easy to work with. read more