If Anyone calls or has Anything to do with Mat's Repair Service as far as trailer or motor home,…read moreBeware still waiting for our work to get done after a YEAR + !!!!!

From the owner: We specialize in a variety of home services and prefer contact via phone 24/7. In Winter jobs often…read moreinvolve: pipe repair work, frozen pipes, minor heating repair, painting services, drywall repairs and installations, and other interior work and repairs. In Spring, we focus more on RV/Mobile Home work including top coats and other exterior work. This often includes some masonry work, painting, home repairs, refinishing services, and more. We are a locally owned and operated business that is licensed, insured, and offer warranties for some of our services. Call today!

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

We bought our airstream from woodland - excellent sales experience, thorough walkthrough of the…read morefeatures, prompt follow-up on questions! We highly recommend this dealership!

UPDATE - January 2019…read more New ownership comes with new experiences, not always positive ones. This is the short version: Dealership set the expectations that I was to take delivery of my new Airstream and shake it out in the shop since I was having a delivery in a Michigan January. Upon driving 5 hours and starting the transition to the new unit from my old one I was informed that I could not longer stay in the shop due to a new policy from new ownership. This change of plans was unprofessional, but would have been fine if the weather was reasonable, except that I am a solo female camper and it was the coldest (sub-zero - week of January 28th, 201 - link to weather at the time - https://www.weather.gov/grr/summary20190131 ) . I stayed outside one night since I was exhausted from the move. The next morning the General Manager was disrespectful to me and even fired my salesperson as soon as I left with my Airstream. Current GM and new ownership doesn't seem to understand the clients they serve nor the Airstream product. I can't emphasize how bullied and terrorized by the new management I felt by the whole experience. 3/2019 - To add more insult to injury the finance office gentleman even wrote me over 30 days after I bought the Airstream (and already got my title back from my state) and wanted me to sign new paperwork because THEY overcharged ME $25.00 (which I could care less about) and they had it rejected with the Michigan Secretary of State. The deal was paid in full cash with title in-hand, they wanted me to send them the title back due to the mistake (presumably because of paperwork issues but who knows!), and even back-date the Michigan State Form! Clearly the gentleman in accounting/finance didn't know how to complete the sale form correctly (seems like new ownership/training problems). What made that even more tacky is that they tried to blame the salesperson who they fired (isn't that always the case) when it was the finance guy who put together the form and signed them. Service and Parts are still the same people that did a great job for me in the past but it's too soon to tell since the new management seems quick to pull the trigger on firing long time employees. I'm still heartbroken and still feeling bullied from this experience.

Review of General RV in Wayland, Michigan…read more We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here's a detailed breakdown of what stood out and a few areas where there's room for improvement. What Stood Out Wide Range of Options: General RV offers an impressive variety of choices, from their "Keep You Camping" program - considered an "industry differentiator" because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart. Exceptional Team Members * Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise and knowledge of the industry as a whole, honesty and friendly approach made the buying process smooth and enjoyable. We appreciated all of his tips and tricks while test driving and found his insight and attention to detail refreshing! * Justin (Financier and "Cliff Talker Offer"): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV's service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly. * Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful. I love that he did not try to sell us things we didn't need and answered lots of questions about water systems and electricity! * Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase. * Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier. * Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing. Areas for Improvement While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were small issues like the time wasn't set on the clock, dried chunky caulking around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly. Final Thoughts General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you're in the market for an RV.

I do not recommend this dealership…read more First, the coating package is a complete scam. They advertise one price, but once all the additional fees are added, you end up paying almost double. Save your money and don't buy it. The sales process was also very disappointing. The salesperson kept adding extra products and services, making the final price much higher than expected. I felt pressured into purchasing things I didn't really need. The biggest issue was that the salesperson assured me my current truck was capable of towing the camper. After I took delivery, I found out that wasn't true. I ended up having to replace my truck just to tow the camper I had purchased. I feel like I was misled, and that was extremely frustrating. To make matters worse, the very first time I used the camper, my vacation was ruined. The fresh water system appeared to be contaminated, with what looked like bug eggs in the water tanks, and the water coming out of the faucets had a terrible smell. I had to spend a good part of my trip on the phone with customer service trying to get help. Unfortunately, the customer service experience was just as disappointing. The representative I spoke with was rude and unhelpful, and the woman at the front desk treated customers with very little respect. It felt like they didn't care about resolving the issues after the sale. Overall, this has been one of the worst purchasing experiences I've had. I would not recommend doing business with this dealership. I hope my review helps others avoid the same headaches, unexpected expenses, and poor customer service that I experienced.

Rob and Sue were a pleasure to work with. They communicated well and had my vehicle done when they…read moresaid they would. The work was outstanding. I am very particular when it comes to my vehicle and it was indistinguishable from a factory finish (black paint too!). One small detail I really appreciated is they left my vehicle inside when I came to pick it up (it was raining at the time) so I could see the finished result in good lighting.

Beautiful work! Very personable, down-to-earth people, great customer service. After the initial…read moreinsurance report, they handled the insurance adjustor, calls, etc. And because this was a hit-and-run, things got a little confusing. But they helped explain everything to us. They worked around our schedule to get it in and they completed the work in a very reasonable time frame. Most importantly, the car looks as good as new!!! I will not hesitate to call them for any future auto body work we may need.

Alex did a great job with our electrical problem. Took time to study the situation and verify the…read moreproblem.

From the owner: Mobile Rv and motorhome repair Service…read more Winterize Fully licensed Pre buy inspections

They only show a few pics of the outside of camping units. I for one, will not drive a very long…read moredistance just to see the inside! They need to up their game and post inside pics as well, like everybody else does. I won't waste my time looking here.

I stopped in a couple of times last summer when I needed something for my RV and was really pleased…read morewith how helpful the people here were. I needed some awning clips last summer and the guy showed me the new ones and said, "I think I have some used ones in the back" and then gave me the price on those, which were certainly a lot cheaper. I also needed some other random parts and screws and he just gave me a couple of them rather than charging me. This is what gets me back in the store. The other day I was looking for an extension cord for my RV and went out of my way to stop in here. Same guy was there trying to eat his lunch, but he stopped and went into the back to check if they had what I was looking for. They didn't in this case but he immediately offered to order it for me. A great mix of parts and accessories and very knowledgeable staff make this my "go to" stop when I need something.

If I could give 0 stars I would. We were backed into and our car needed a new door. This place…read moreordered the wrong door so it took 5 days longer and our rental car insurance expired leaving us without a car and no cost was knocked off. Hardly an apology. Our car was then broken into over the weekend while at the shop. The people cut the chord on our baby camera wired into the car. Even though camera was wired to car and the chord is clearly cut the body shop doesnt want to take any responsibility. States it was our fault. Car was also left completely dirty on the inside. But we are so fortunate they have offered to have us bring the car back to get it vacuumed out. Terrible service all around

In over 40 yrs of buying cars and trucks, I have never had an estimate be higher than the actual…read morebill. I am so happy with auto fix it. My estimate was 1600$ to repair a huge dent in my Lexus. The actual bill ended up being 1300$. Not only was the bill way under budget but the work was beautiful. I love it when I get more than was promised. What a wonderful company.