Comfortable stay, has everything you need. I enjoyed my two day stay here. The king room with a…read morewhirlpool tub was nice. They serve breakfast in the morning.

BED BUGS. Their only…read moresolution was to move us to a room next to our original room. If you know anything about bed bugs, if it's in one room, it's likely in the room next door.

We cannot express how wonderful our stay at the Hilton Garden Inn in Akron was for our group. The…read morefront desk staff were so nice. They put all three couples in our party together on the top floor and allowed all of us to play cards in the conference room following our dinner out that night. They anticipated our every need. Thanks so much for all your help.

Standard HGI property…read more Room was large and clean. Staff was friendly. Breakfast buffet offering was minimal, however, with only a few items. You're better off getting an a la carte meal. Fitness center needed an update as some of the equipment was not fully functional including the TV.

Meh. This should have been great. It's near Kent State, I believe connected to them based on the…read morename, and yet it wasn't great, or even good really. The room was ok. The front desk wasn't able to give me directions to campus. The parking is a hassle. Stay somewhere else if passing through.

My husband and I were coming back to surprise my 91 year young father. We made reservations at the…read moreKent State Hotel. We we planning to check in on Saturday and checking out on Tuesday morning. So spending 3 nights. Well first off when we checked in the hotel is absolutely beautiful!! Our room was so nice and the shower was so beautifully designed!! Well Monday morning as we were visiting with my dad the hotel front desk called to let us know our reservations were only to Monday morning and not Tuesday as we had planned. The hotel was terrific and so understanding and extended our stay another day!! Beautiful hotel and top notch staff!!!

Overall, we found the main parts of the hotel to be clean, updated, and adequate. The pool was…read moreclean, however, the hours are not conducive to families who are not spending the day in the hotel. The breakfast area was clean, and while a bit smaller than other breakfasts we've had at other similarly priced hotels, it was good and was kept-up well with guests coming and going. The downside that we found was that our room in particular, while it was obviously "cleaned", smelled severely of wet ash tray. It reminded me of walking into a chain-smoking family member's living room. It was bad enough that we walked down to ask the front desk if we possibly got the wrong room, since we thought we were getting a non-smoking room. Unfortunately, the worker at the desk could care less. Apparently, all rooms are non-smoking now...but yet, ours had the overwhelming smell of smoke. Otherwise, we found the beds to be comfortable, and our bathroom was clean. As a side note regarding the bathroom--I found it rather odd that there were no vents or exhaust fans for the bathroom. This was a little weird to us that you couldn't turn on the fan to exhaust the steam from the shower, nor could you use it to exhaust other "fumes" when someone was using the bathroom. When you have a family staying in a room, that last part is pretty important.... Personally, my family and I will probably NOT willingly return to this hotel because of the smoke-issue and lack of concern over what we experienced there. The majority of staff that interacted with us were very short with us, and seemed to not want to be bothered...even when asking for recommendations on local restaurants or places to visit. Need a quick, overnight stay? Sure, this could work for you. But, for a few days-stay...I would be choosing somewhere else.

This place straight up stinks! I booked this place simply because it's convenient to where I needed…read moreto be. Any hoo, this place has plenty of parking, there's a great deal of things to do in the area. Inside the hotel is lack luster to say the least. Especially when you get to your hotel room. I had a room with water jets in the bath tub to kind of make up up for the place not having a pool / spa but it didn't work. What else didn't work were any of the plugs and their mangled USB ports. The beds were cozy sure. The worst part about my stay was for breakfast. Their food was minimal and not just that, it was really bad. Even so awful that other guests were complaining about it. All in all, I probably wouldn't come back here.

3.5 Very friendly staff…read moreGreat location for our July 4th celebration. Typical motel set up. Clean and comfortable but a little dated.

I have always stated that God puts people and places in front of me at the right time and once…read moreagain it came true......After my husband and I sold our home, we needed an extended stay motel while tying up loose ends, before we could leave for our new home in another state. In searching the internet and checking prices, Cianci's Motel popped up. The price was the first unbelievable attraction, so much so, I asked to see the room and they graciously allowed me. I said yes, immediately! The entire staff was so pleasant and made our stay such a nice experience during a most stressful time. The room was very comfortable and when we needed an even longer stay, the owner worked very hard to be sure we weren't displaced, as my husband who has some medical issues, wasn't disturbed. If we ever fly in to see relatives I will indeed reserve a room at Cianci's Motel, as God knows best! Thank you from the Abbotts

I stayed in this hotel for 2 nights for a short weekend trip. My flight landed later in the…read moreafternoon and I didn't get to check in until about 5pm, which was not an issue at all. The staff was very friendly upon checking in. The incidentals fee was $40, which was great compared to other hotels I've stayed at. The room itself was clean. Great shower/water pressure. Fridge worked perfectly. Heating/cooling system in the room was great as well. They offered a continental breakfast from 7-10am. My only complaint was that the television didn't work at all. But I wasn't in the room enough to actually ask the staff about possibly fixing it. But overall, I would definitely recommend this place if you need a place to stay for a few nights and don't require anything overly fancy.

Dated and dismal. Desperately in need of a makeover. Good price and proximity to route 80 was the…read moremotivator to book here. Room and bathroom surprisingly clean. Breakfast was as expected.

Have I stayed at worse hotels??? Yes. Did I enjoy this…read morehotel and went to come back? ... No The short version: Weird location but safe. Clearly an older hotel, hopefully in the process of being renovated as stair walls and outside doors do not meet Hilton standards. my second floor room had clearly been renovated but my door did not fully meet at door jam, and I could see the hallway from my room. All door was locked. Friendly staff good breakfast. Full review: I don't think I'd stay here again I didn't check in upon arrival cause I used my mobile app and checked in before I had arrived. I have to say I really really like that feature. That's a big bonus to staying at these properties. It's just so easy you can pick your room and everything Highly recommend their app I went in through the back way-closer to my car and room. Found one side door doesn't close-it's permanently unlocked (safety hazard) I was on the second floor. Found stairwell needed LOTS of attention Not up to Hilton standards whatsoever One side of the door didn't have a handle -it had the interior components sticking through the other side - found that cheap to cut corners to that extent. I questioned (to myself) if it even met fire standards, because you would think it should have a handle All doors had some issue here it seems. I got to my room and those doors have the updated locks that open with your phone that's super bougie and very nice Very up to current trend what's better is it actually worked a lot of times it doesn't work and you have to go back downstairs So I've got in my room and I was pleasantly surprised it was incredibly clean. the toilet lover of this unit needs to be attended to by maintenance because it will stay in the flesh mode which just keeps having the toilet run What I didn't like about the bathroom The curtain and counter. Housekeeping gave me ones that were a big gigantic wrinkly mess. The since counter is too small. created a lot of space by angling the sink that's nice if you need a lot of space, but it is not practical if you need a lot of counter space I chose a king bed and there was so much floor space not occupied by furniture. I found that very nice. That was nice. The bed was made nicely- all except for when you undid it to go to sleep. Housekeeping didn't bother to put the fitted sheet all the way on so it popped off the moment I moved the duvet and I don't know if they're using too small of a fitted sheet or their fitted sheets are shrinking, but you couldn't get it to even cover the mattress. It wouldn't even go more than a centimeter over the mattress's initial edge. Needless to say, I woke up with a fitted sheet cover's edge in my face. This is a BIG pet peeve of mine What I hated about this hotel... which is essentially the root of why it has such a low star ranking : I don't know if they have fire walls. Between the rooms. Why? They definitely don't have any soundproofing attributes. I could hear my neighbors as if they were standing in my room Honestly I think I could hear my neighbor's neighbors as if they were right next-door to my front door, Oh, and now let's talk about the front door. Please take a look at the pictures I have attached. I could see the outside from my door while it was fully closed and locked. Now my room was the first room that you would pass after you got off the elevator and turned left so pretty much anybody who was in the elevator lobby sounded like they were also in my room didn't matter how loud they talked they could be whispering This made for really bad relaxation and sleeping. It was a noisy stay. I think I slept collectively 3 1/2 hours. I definitely wasn't able to go to sleep until after 12 and I had to be up at five The people above me sounded like elephants, but I was expecting that because I was not on the upper level. As far as the room decor, it was all very much updated. There's a lot of complaints saying that this hotel is outdated. I'm thinking it's in mid renovation because my room was fully decorated in the same manner as some of the rooms I've stayed in in the Phoenix area out west Which are on trend. I did notice that this hotel does not use any carpet padding, I thought that was a little cheap. It's nice to have a little cushion But I think this is the way the industry is traveling Before leaving, I did take a look at the breakfast. There is nothing that I could complain about with their breakfast. They had milk bottles they had juice they had yogurt. Three types of fresh fruit, cereal, waffles, muffins, scones, both bacon, and sausage. They had potato wedges oatmeal. I mean, you name it it was there. One of the better free breakfast. Still the best thing here was the breakfast that's not enough to make me come back

I definitely understand why there are so many 1-star reviews. I was close to joining them, but in…read moreall honesty... it wasn't as bad as it could have been. They've clearly been trying in some areas to improve. In others, though... let's just say they have some work to do. HOUSECLEANING - The one staff member we interacted with was friendly enough. But, when we got fresh towels, they were all just stacked on the sink. Would it really have broken someone to move them a couple of feet to the shelves where they belonged? Also, we were out of conditioner when we arrived (need to bring out own going forward), and the front desk woman was quick to provide us with a new one. But, we told the housekeeping staff about it, and they said they would secure it to the wall and remove the empty one. They never did. The room was otherwise clean, but they only did up the sheets one day, and I think only because we asked them to. FRONT DESK - No issues here. The staff member who checked us in was up front that the digital key likely wouldn't work, and she created our keys very quickly. She also provided us with a couple of bottles of cold water, which was nice. POOL - Ugh, no. It was fairly cold for an indoor pool, which maybe wasn't the worst thing ever. But, it was filthy. The water was almost murky and I could feel "not-water" brushing against my legs. I don't know what it was, and I really don't think I want to know. Just... never again. Also, no towels. We had to snag some from the fitness center next door, as we didn't want to risk using our own body towels from our room. Dimly lit, too. TECHNOLOGY - The wifi seemed to work fine during our visit, but as mentioned before, the digital key on the app did not work. At all. Throughout the entire stay. It's been years since this tech was introduced. They need to get off their kiesters and figure this out. BREAKFAST - This was also fairly underwhelming. There wasn't much variety, and a lot of things were frequently out. I will say this: their staff was usually pretty quick to refill items, even when approaching the end of breakfast time. One of the cereal dispensers was broken from day one, and it was never fixed while we were there. When they did have omelets, they were overcooked and sitting in egg water. Yeesh... ROOM / COMFORT - The room itself wasn't too bad. The mattress is pretty firm, and the pillows are pretty soft. So, it's a weird mix. I definitely woke up sore most nights. The fridge was fine, though... I guess I can say that about it. Overall, it was far from the best Hampton Inn I've stayed at. It might be close to the worst, though. Judging from the other comments, I'm not alone in my experiences. Though, again, I feel like they are trying here and there. Corporate - if you are reading this, send help now!! This is near Kent State University, and not too far from Akron and Canton. It's a great location, but it needs to be helped and fast! Local Management - if YOU are reading this, I know you're trying, but bring in help! Admit defeat and get some professionals in here as quickly as possible! You have a golden location where you are, and you can be so much better than your local competitors (instead of stooping down to their level). But, you need to admit that you have multiple shortcomings, and you need to get people here who can turn the situation around.

The place is clean and the staff is attentive and very helpful. They were also great with…read morerecommendations and very accommodating with seniors and pets. Bonus points the shower in our suite was great. The air conditioner is a little dated and on the loud side so be warned. I do have to say staying for three nights and the hotel not even making the bed makes me not want to repeat my stay. It's the kind of thing that screams "cost cutting!" In the wrong way.

Stayed here for a dog show. Very clean hotel. Rooms accommodated the dog very easily. Beds were…read morecomfy. Breakfast had something for everyone : waffles. Cereal, yogurt, fruit, coffee, tea, etc.. I would stay here again

We stayed here previously when it was a Country Inn & Suites. It continues to remain a good value…read moreand decent stay. We were here for 10 days over the holidays visiting family. Jeanette was one of the friendliest, professional and helpful front desk check in's I have run across. The suite style rooms are spacious and you can close off the bedroom area. That makes for a dark and quiet sleeping area. Fridge, Micro, coffee maker, iron and hair dryer in room. Sink kitchenette area. TV's in both rooms. Hot and cold breakfast options. It was busy over the holidays so ran out of some things close to closing time and seating area was full. Heated pool with towels. Gym area with machines. 24 hour Business center was used for a few days by a small group. Paid laundry available. Comfortable bed with many pillows. Housekeeping was excellent bringing us extra items and new batteries for the remote. I highly recommend and will be staying here again.

Good: - great location near the national park, the freeway,…read morelots of shopping - spacious living room with separate bedroom - clean - the in-room ac unit is good sized and kept the room cool - never heard the freeway traffic - nice breakfast with waffles, eggs and bacon Bad: - the in-room ac unit sounds like a small airplane taking off