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    Culligan of Seguin

    Culligan of Seguin

    (4 reviews)

    Special thanks to TRAVIS for walking me through changing a filter on my system. Great people to…read moredeal with.

    So I got my water softener in August 2022. When it was installed I was in an work online class so I…read morewasn't really available for the entire install that took 4-5 hours. I should have been because now I can't get my attic entry point stairs down. So I'm going to have to pay someone to move the water softener over so my stairs can come down safely. I'm very disappointed in all of this. All aspects of install should have been taken into consideration after spending cash in full $3245. Then what prompted this review and I emailed back on this invoice I just got ; I got my salt delivery statement today as the guy came out about 3 weeks ago. I again working should have went out there to hold his hand because I got a $28 bill with no # of bags of salt no delivery fee either. Just you owe $28 and some change When the salt delivery guy showed up, I had opened the garage so he could do his job and thought he would knock on the door when he was done. Nope, nada, nothing, he just left and my garage wide open for about 10 mins. This is not good customer service at all. I will not be using this salt delivery service ever again and I'm just extremely disappointed in how all this went. Can't even open my attic, thanks! I would not recommend this company. I'm highly disappointed and a little PO'd that I can't get in my attic especially when my AC is up there to change the filter. I will not be taking this review down either or calling the owner because obviously you don't care.

    Kinetico of San Antonio

    Kinetico of San Antonio

    (65 reviews)

    We bought a home with a 5-year old Kinetico water softener. The water in the house would come out…read morefrothy and SUPER salty. We had Kinetico come and service it. They said that the issue was that we needed to replace the PRV out by the street, which would cost $1,000. We had a non-Kinetico plumber come out to change out the PRV and see if he could help solve the softener issue. The first thing he pointed out was that the Kinetico filter hadn't been changed in what looked like years - yet the Kinetico service peeps had been there "servicing" the system just a few days earlier! The non-Kinetico plumber noted that he wouldn't touch a Kinetico system, but he showed us how to change the filter and charged $200 to replace the PRV. (One fifth the price of the Kinetico quote.) The PRV and filter change made no difference in the salt water issue, so we had Kinetico come out again. (Another $250 even though it was under warranty.) They came out again and replaced some small components in the system head, BUT also said that they recommend that we replace the system with one of their newer models because our warranty was about to expire AND the salt would probably return. OR add a dechlorinator, but they couldn't say if that would actually solve the problem. The new system would be ~$7,500 if we bought it before our warranty expired. It would be more expensive if we waited a month (after the expiration date). (They try to upsell on the phone and when they come out. It is a constant thing with anyone we speak to.) Three weeks later the salty water returned - extreme frothy, salty water. When taking a shower, it is as if we are bathing with ocean water. I generally wash my face afterward with bottled water to get the salt off my lips. Obviously, we can't drink the water like that. So if you crave salt water and want a softener that will last less than 5 years and want to pay $250 per service call (when under warranty) Kinetico is the choice for you. It has been a very disappointing experience. We are replacing the system with a less expensive but hopefully more reliable system.

    Despite my initial high expectations of this being a reputable company, I have encountered numerous…read morechallenges from the outset. I have had several technicians inspect the unit, and three units have been replaced by "master techs" who have been unable to identify the cause of our excessive water usage, which exceeds 15,000 gallons during our absence for the majority of the day.Upon consulting my own plumber, I was informed that the water softener is the root cause of the leak. Following my plumber's confirmation of the issue, the unit was shut off, and my water bill returned to its normal state.However, this company has yet to refund me for the water bill or resolve the problem within months. Despite numerous continuous conversations, no solution has been found. When I have requested a refund and the removal of the faulty unit, my account remains unresolved, and I continue to face difficulties with Hope to just have them removed from my home and my credit

    Rocking LB Plumbing - plumbing - Updated September 2026

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