I ordered two pairs of sunglasses on line that included free shipping if you purchase over $149.00…read more. I was contacted by the store to inform me that it no longer carry one pair. However, it sent the other pair promptly and free of shipping charges!. I was very happy with the service and I love my sunglasses!

This is my first Yelp review, and I was inspired unfortunately by the horrible customer service at…read morethis company. I ordered a pair of prescription sunglasses from them back in the beginning of August. I had no problem getting a person to talk to me on the phone about ordering my glasses. I spent $400 on these glasses. I was told they would take a week to ship, it took a month, and only then did it ship because I called to remind them. Upon recieving the glasses, I realized the lenses are so lightly tinted, they can barely be considered sunglasses. I called to see if there was anything they could do about that, perhaps replace the lenses. It took a few emails and phone calls to reach someone. I was told they couldn't replace them since prescriptions are custom. I informed them that their return policy states nothing about not being able to return custom jobs, in fact, it states that you CAN return contact lenses, which are by their very nature, custom. The person told me they would check with the optometrist to see if it could be done, and I would get a call back shortly. That was approximately 40 days ago. I have since called and left numerous voicemails and emails, explaining that someone was supposed to be checking and getting back to me about replacing the lenses, I love the glasses, but the lenses are not up to sunglass lense standards, I would just like a yes or no whether this can be done. I got an email back a few weeks ago giving me a return authorization number, not addressing my question. You may wonder why I don't simply just return the glasses and shop somewhere else. Well, because of the customer service at this place, I'm honestly afraid to send these glasses back, for fear that I will not only lose the glasses, but then they may not give me my refund, and I wont be able to get in touch with anyone at this business to check on the status. They have a 14 day return policy, but because it was so difficult to get any response from them at all, the required return authorization number was not given to me until welllllll after the 14 days have past. I'm afraid they will deny my return, and I"ll be out the glasses AND the $400, and not be able to speak to a live person to resolve the matter. I have since filed a complaint with the Better Business Bureau, which has not received any type of response from this business. The glasses at this company are for a great price, but if you have any type of issue whatsoever, don't expect to get it resolved.

ordered glasses with progressive lenses. Could Not use, glasses were blurry gave me headache. Was…read moretold it was my fault my eyes have to adjust. I have been wearing progressive lenses for 15 years never had a problem. Finally agreed to redo glass but was repeatedly told they are correct and this is my fault - can you imagine. Got glasses tried them for a week still issues So decided just to get distance glasses forget progressive piece. Glasses grabbed out of my hand told to give receptionist my name and they will call when done. Basically dismissed by the employee. I asked if they needed to measure where glasses sit for best results was told "no they are just glasses and there is NO REFUND". So no money back for not getting the glasses prescribed by their Doctor Aka progressive lenses. My insurance company has been falsely billed, I have been falsely billed because this business has incompetent employees. Stay away, their customer service is nonexistent and they make you feel inconsequential and have zero customer service skills.

I can't help but express the anger I feel after the first steps of service in this business. Before…read moregoing to the store I called ahead to make sure I would take my insurance coverage. They confirmed that they do. I drove over 20 miles to the store and they tell me no we don't accept but we do give a 30% discount. The store owner apologizes that he gave false information over the phone. I highly doubt that this false information was not intentional. This is just plain gross disrespect for the consumer.

Jennifer Lee O.D Did a great exam for my Elderly Mother. Dr…read more Lee informed us a few things we needed to be highlighted. Dr. Lee has a very gracious manner

I just want to add my voice to the hundreds of people I encounter who have had such positive…read moreexperiences here. The staff is amazing they are so attentive and Alan Einhorn has a knack for choosing a frame that is perfect for your face! The product is fantastic and the process is painless ! Got my glasses quickly and I get so many compliments on them! All of the staff are warm and friendly. I highly recommend this place !

I chose this practice because I have excellent insurance and expected a professional, thorough…read moreexperience. Unfortunately, the office is extremely disorganized and indifferent to patient concerns. The doctor was abrupt and unkind. She told me I needed to follow up with another eye doctor for a more thorough exam but never provided a referral. I was also told I need reading glasses, yet no prescription strength was given--leaving me with no clear guidance on next steps. I ordered a six-month supply of contacts that only lasted three months. When I came in to address this, the staff blamed me instead of investigating the issue, suggesting I use a "better" contact solution--even though I use Biotrue, which is one of the top solutions on the market. The contacts consistently dry out, and no one took responsibility or showed concern. To make matters worse, customer service was rude and dismissive. I asked if someone can help me find oversized glasses like pick them out for me and it was met with laziness. The rep told me I'd have to go thru the glasses myself. Really? What happened to the days of reps helping you pick out glasses like years ago. Overall, there was a clear lack of accountability, care, and professionalism throughout my experience. Two thumbs down. I would not recommend this practice.

Waited 90 minutes for the eye exam and when I asked why there was such a long wait they told me it…read morewas because it was a telehealth day which doesn't make any sense to me. They over booked and there isn't even a physical doctor present. I am confused as to how telling me I should call and make my appointment directly will change anything. They require masks in the store.

Cohen's Fashion Optical is a well-organized store with a good selection of glasses. Prices do seem…read morea bit higher than some other places, but the selection is solid. The staff up front were helpful, honest, and friendly. My wife saw Dr. Goodman, who was great -- very nice, clear, patient, and honest. It was a really good visit with her. The main downside was the wait time. I was told it was due to the appointment before us running long, but it ended up being about an hour and fifteen minutes before she was seen for her exam. Overall, still a good experience and solid service, just plan extra time in case things run behind.

Update my review of Cohen's Fashion Optical experience: They…read moreare awesome! Always liked the staff. But today I met the owner. My initial review of this place was not satisfactory. And he told me they take these reviews seriously and wanted to make amends. I wasn't really interested in them doing anything else, but he genuinely prefers a satisfied customer. He personally helped me at the counter and I left with a second pair of readers to be picked up later. Yes, I'm satisfied because they cared. So because of that I am saying I prefer to keep coming here for my prescription lenses and frames than any other place.

I tried on a pair of sunglasses and the woman in the front with the curly hair laughed in my…read moreface... very unprofessional

I've gone to Cohen's Fashion Optical several times with my…read moresignificant other. Joan always assisted my significant other. Every time we visited the store , Joan was friendly , professional and accommodating. Joan thoroughly knows the business of insurance, and assisting a client about their specific needs. Upon our last visit we met a young man name Fareed. My significant other needed an eyeglass case. A few cases didn't fit my S.O. eyewear. Most sale representatives would have given up. Fareed went the extra mile to find a case that matched for my S.O. eyewear. I was impressed by his diligence, commitment and professionalism. I made sure I told him this we appreciated his service

over priced v every other opticial outlet. great eye dr…read more take your prescription and run.

Seems they are very focused on trying to upsell you things like lenses with bells and whistles you…read moredon't need, but directly after that sale is made is when their interest in serving the customer ends. Scheduling is not smooth but I can overlook that. The bigger issue comes later. They try to prescribe you the LensCrafter brand of contacts, but it takes many weeks to get them. They can not call and get an update on when they will ship or what the delay is. Their best answer is "When they get here they get here". Recently, we ordered 3 pairs of frames for all of our family members. We were told a week to 10 days to get them. I called and was told they are in "finishing" status with the lab but they have no way to reach the lab or expedite the order. It was very frustrating to deal with after you made the purchase and paid.

Place is a sham 1)…read moreShe didn't go to MIT to be an optician. Very misleading on her site 2) Place is in shambles. Everything is ancient. 3) Ordered the wrong glasses and blamed me 4) She's like a used car salesman 5) Always late 6) Keeps you waiting, even without any customers Don't shop there

This women is legit crazy. I went here like almost 10 years ago and me and my family joke about how…read morecrazy this person was. She completely ignores if anything is covered by insurance and just wants to squeeze every dime out of you. DO NOT and I'm damn serious DO NOT ever see this women for anything period. If your reading this Hillary just know that someone 10 years ago still remembers your name because of how bad you are at your job. A normal person would correct course but looking at your 1 star reviews it seems you haven't changed a bit in 10 years. That doesn't sound very human does it.

I never write reviews until today.I can not say enough about Nick Siskos at sterling optical…read morenanuet.I did buy my reading glasses somewhere else never again.I went to Three neighborhood places to have them adjusted .All of them were horrible Walked into sterling optical and was met by Nick.He was kind understanding and more than happy to adjust them.Needless to say he was the ONLY one that did it right.Not a problem ever since.!!! I did go back to have them tightened a little and he greeted me with a smile.Not only that he said if you need me to adjust them again feel free to come in anytime....Again the only neighborhood optical that knew excatly what he was doing on top of being the nicest most accommodating person .. Thanks Nick you'll be seeing me again !!!!!

Thank you Nick and team for helping my brother Larry. Larry has special needs and damages his…read moreglasses. Nick arranged for an emergency replacement while Larry was in hospital!! Thank you for all your care!

I came in on a Sunday frantic because I had dropped my Ray Ban and one of the nose pieces had been…read morecompletely bent out of shape. It honestly looked busted and I expected to be told to have it professionally repaired. The kindest associate told me not to fret and despite looking like a scary situation, he could easily fix it for me. And he did exactly that and also went above and beyond and adjusted and cleaned my lenses for me. Absolutely amazing associate and I can't thank you enough for the wonderful service!