I ordered a couple of things online from this store for delivery. I got a call back 10 minutes…read morelater "You ordered something from Stihl. We have to get a signature for that, and our delivery service won't do it. If I drop it off at your house myself on my way home from work, will you be home?" Who does that sort of customer service anymore? AND he refused to let me tip him.

I recently went this store to shop and unfortunately the owner and/or manager would not match the…read moreprice That was on the Ace Hardware Website, insulted me and me by showing me his phone stating my Google search and item number which matched his exactly was incorrect I've learn via customer service that each store is individually owned and they can price what ever they want to. I went to the Ace in Richardson Texas where I received the most wonderful customer service and help AND the price of the product matched what was on the Ace Hardware website. Wow!!! Looks like it's just a matter of honesty and integrity. Thank you Ace in Richardson Texas for restoring my fate on good old fashion customer service.

I always get great customer service from the staff. While they don't have appliances and other…read moreheavy hitting items, they do usually have what I need - gardening supplies, household supplies, and key replacements. It's really fun to shop there. They are a True Value shop, so they can order what they don't have in stock.

I find myself coming here more frequently. We have Lowes and Home Depot nearby as well, but Rooster…read morehas just about everything they do and it is more convenient in terms of parking and just navigating the store. Prices are a bit higher than at the big box stores, but not so much that it really matters. The cashiers are always friendly and talkative. The store just has a friendly vibe. Best of all, the kid likes to go with me so she can play with the chickens. That feature compensates for higher prices right there. The reason for 4 stars and not 5 is that the last few times I have been there, the price for an item at the cash register is higher than the shelf price. It is usually only a $1 difference or so, but it is annoying. You think you are getting one price but it turns out it is different. They need to coordinate shelf prices with prices in their database. Other than that, I am a big fan of Rooster and will continue to buy stuff here.

So I'm looking for a part for a step van and no one can help me. Reliable Chevy sent me to…read moreFriendly Chevy. They sent me to Friendly Chevy Fleet Service. They sent me to Austin Hardware. I get to Austin Hardware: I walk in the office area and they send me to the warehouse area. As I walk in the door, I see signs that say, "No walk-ups." "If you don't have an order, please dial 8100 and talk to a salesperson and tell them you are at the Dallas warehouse." Of course, I called the number and got a "fast busy" and finally a guy came and said he was going to get a salesperson to help me. So Tom comes out and says, "can I help you?" I tell him, "I have a step van with a tilt hood and I need the buckle that holds down the hood." *Tom's looking at me as if he's not understanding me at all.* "It's a Chevy P30 with a tilt hood?" *Still looking at me as if I'm talking a foreign language.* me: "Okay, so it's a 1996...." Tom: "I don't know what you're talking about. What do you need?" I finally figure out that this place sells just the hardware. They don't know what the hardware goes on, so of course he doesn't know what buckle goes on which car, he just knows the buckles. Me: "I have a van that has a broken buckle, it's rubber and it looks kinda like these" *pointing to a picture on the wall. Tom: "hmm.. let me bring out the catalog and you can look at those." *off he goes* He comes back and starts flipping through.. Me: "Oh, I have a picture of the buckle..." *fumbling with my iphone* Tom: "Oh, that's a (such and such) series. Let me see if we have one." *off he goes again* comes back again "the nearest one is in Elkhart, Indiana. We can have it shipped down here but it will be a couple days. Me: "Can I have it shipped to me directly?" Tom: "Sure, I just need your address and a form of payment." *off he goes once more and comes back with a receipt and we're all done. The whole experience was difficult but mainly because I didn't know what to expect but luckily, I had a picture of the part I needed and Tom knew exactly what that part was. Thanks Austin Hardware!

My purchasing agent has been trying to contact Tom all day to get a simple answer about locks he…read moreordered. He was told they'd be here no later than 4/19. It's 4/23 and not only are the locks not here, but Tom has lost his ability to answer a phone, return a call, and the hardest task of all, reply to an email. Because Tom couldn't handle the difficult task of answering, we didn't have time to re-schedule our installers. Now all of our lockers are going to site to be installed without locks and we'll have to re-schedule our installers to make another trip to the jobsite to install the locks if they ever get here. If you like being lied to, ignored, and having costs added to your project, by all means shop here.

I stopped by Ace Hardware in Lakewood with no idea what I was doing trying to install corner bead,…read moreand the employees could not have been more helpful or kind! They took the time to explain what I needed, showed me exactly which materials to get, and even gave me some great tips on how to install it. I left feeling confident instead of clueless. It's so nice to go somewhere where people genuinely care and want to help. Highly recommend this location! The prices were also very reasonable. I haven't compared any of the items to the prices at Home Depot but it seemed fair.

This location is convenient! I only give it 3 stars because…read morethe selection isn't always the best and it is hard to find someone to help you--even though it's a relatively small store. But, it's decent. I haven't been treated terribly. Their prices are very reasonable.

Great selection, awesome customer service always from Jackson, Peggy and the team who welcome me…read morefive minutes to close with open arms!

If I could give 10 stars I would. Excellent customer service, professional, attention to detail,…read more extremely knowledgeable, responsive and beyond patient with my questions. The store has that wonderful feel of local community combined with an impressive selection (on view) in their Hardware PLUS section! Love how this area particularly is curated and isn't overwhelming but rather helpful in weeding out and in what you really like! Looking for another reason (or project) to get back in there!

New in town, - Jim Madden - was absolutely amazing! We needed a bunch of small screws & such. He…read moreled us around the store & helped us find the exact pieces we needed! He's sweet, helpful, & funny too! Thanks so much for being a doll

It's nice to go into a store that has that mom-n-pop feel, but that's as far as the good feelings…read morego for me. If you know what you're doing, it's probably a great store, but if you need help like me go to another store. When I went, there were maybe 3 customers in the store and not a salesperson in sight. When I asked the cashier if there was customer service, she replied there were people around. That's all the help I got. Not impressed.

Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for…read moresome help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you.

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up…read moreand using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help!

condescending jerk behind the counter caused me to walk out and drive all the way across Dallas to…read morefind some customer service.

As a beginner welder, they were very helpful recommending tank size for home welding and other…read morequestions I had. Will definitely revisit soon.