This is a review for Moto Exchange (new name for Rockridge Two Wheels). These folks are fantastic. I had bought a used BV350 and discovered the oil filter door screws had been completely stripped. I had inquired at another shop and was told it was too risky to fix with the state of the screws. That it was likely once the door was removed it would not reattach and this would require replacing the whole engine casing and once you take into account parts/labor cost etc etc it would cost more than what the bike is worth. I was in the mindset that I was now riding this bike until it inevitably dies. Flashforward to now, and I take it into Moto Exchange for what Im thinking is its last oil change before the end. And I'm telling Alex about the stripped screws, I ask if he can take look on the faint hope that maybe they think something can be done. But I am not optimistic. Luckily for me the mechanics at Moto Exchange are top notch and were able to put in inserts so the oil filter door could safely reattach. After a full service and repairs of some other discovered leaks, my BV is running like new. ------- Very friendly and accessible vibes in the shop. Everything was clearly explained and I found communication to be excellent over the week or so it took to fully repair my bike. They called anytime there was a potential change or update to the repair job, explained clearly, and asked for explicit sign off. 10/10 experience. read more

I walked in just wanting to take a look and see what bikes they had. My family loves motorcycles and dirt bikes, brothers a pro dirt biker. But as I walked around no one even acknowledged me. Not one person even said hi. Very unwelcoming and gives a bad feeling when your in these parts and your brown skinned. I even went to the extent of saying thank you as I walked out and still no acknowledgment. Hurt my little feelings. read more

It would be nice to support a local business, however a request for a chain and sprockets turned into, being hung up on, never getting a return call, and ultimately them trying to sell me a new motorcycle. PASS ! Their ethics are questionable. read more

Pleasant experience buying a motorcycle from Bryan and Daniel. They set up my bike nicely and seemed to care about making sure I was happy with the transaction. Will buy from them again and use them for my service. read more

Rockridge two wheels helped me immensley when I needed a simple service of redsizing my chain. Thanks to them immensley for also not charging. Great customer service and super nice bikes! read more

They treat you like a fellow human instead of a wallet. They treat you like a member of their community- they're not simply about the bottom line. read more

My disclaimer....I don't think I've ever bought anything from here although I was tempted to buy a motorcycle here a few years back. But it's worth giving a good review. They've been in business for quite a while and every time I go in I'm treated pretty well. And I have not heard anything bad about them from others. They have a pretty good location and setup. They've really come a long way. Quite a few motorcycles and scooters on hand as well as some used inventory. If I was in the market for a scooter or motorcycle I would give this place a shot. read more

Rockridge Two Wheels - Some cool bikes. - Motorcycle Dealers Near Me - Oakland, California

It's been a while since I stopped by last, but I needed to pick up a slightly unusual M7 copper exhaust screw. They had it in stock and I was in-n-out in just a minute. I hang around a bit to chat because the folks there are super knowledgeable about motorcycles and found out that they drive the same Honda motorcycle as my daughter, which was kinda cool. I tend to DIY most of my own auto/motorbike work but I got the impression that the mechanics there are moto geeks. read more

Rockridge Two Wheels - Motorcycle Dealers Near Me - Oakland, California

Very poor customer service. one of their workers totally disrespected me. I can spend my 4 to 5 hundred else where. Shameful

I was interested in purchasing a scooter and was nervous about the whole experience. I had been looking at their inventory online but felt I needed to see things in person to feel confident in my decision. Bryan demonstrated excellent customer service skills that made me feel comfortable, assured, and supported. He was super knowledgeable and helped to answer all my questions (and even the dumb ones with no judgement). He shared his expertise and I ultimately left with a Piaggio Liberty S150, a tire package, and a helmet with no pressure. My first ride (home) saw a beautiful sunset and it wasn't lost on me that I entered the shop within an hour of closing and appreciate that Bryan stayed a little after closing to make this happen for me. Highly recommend this shop! read more

Rockridge Two Wheels - Motorcycle Dealers Near Me - Oakland, California

Just finished being purchasing at Rockridge two wheels! The process was easy as can be! I was shopping around for a particular model, while receiving quotes from all over they beat it all! Will do business with them again! Thanks for all the help! read more

Bryan was excellent to work with. He was always communicative (responded in a prompt manner), friendly, and very reasonable. Overall, I am very happy with my purchasing experience at RRTW. Thank you! read more

Rockridge Two Wheels - New bike! - Motorcycle Dealers Near Me - Oakland, California

Amazing! What a great experience. They listened to my needs and helped me find the cycle I wanted. Bonus points occurred when the manufacturer had a deal with buying a motorcycle, I got a new seat and saddle bags. read more

Bought an RS660 from them-- was hunting for a specific color, there was a delay due to freight issue's etc and I was ready to walk and go for another option on my list because I needed a bike ready to go for a specific ride planned(sold other bike).... but they got it in buzzer beater last minute and installed all of my accessories I purchased complimentary due to the delay-- which is awesome and a good look from them. The bike itself is phenomenal so I am happy it worked out and if I need another Aprilia in the future I'd inquire with them 1st. read more

Very friendly staff, great place to go for parts. Had everything we needed for the bike

I rode 2 hours to have my Aprilia serviced here after Elk Grove told me they wanted to keep my bike for a week for just the 6k service. Not only did these guys have me in and out in 1.5 hours but they charged almost half of what Elk Grove quoted me! Amazing service, everyone there was super friendly, and they had an impressive selection of bikes for sale. I have definitely found my new dealership for service and when it comes time for a new bike this will be the first place I check out. read more

This is the best place to get your scooter repaired, hands down! When my Liberty 150 was vandalized, I took it to this shop for repair. Alex and the service techs were experts in working on my scooter. Alex kept me informed and explained the repairs and costs thoroughly. He went the extra mile by showing me tips on putting gas in my scoot and discussed theft deterrents with me- and was never sales pitchy. These guys are skilled experts and down-to-earth. I'll be doing all my future service with this shop! read more

I purchased a brand new Vespa from these guys which is supposed to come with black mirrors. For some reason mine had chrome. My only guess is that they took them off to please another buyer with black mirrors and swapped them out. I talked to Brian before buying the bike about it and he said he would get me black mirrors and would talk to the rep. I call and text and either get the run around and hear crickets from them. They asked me to do a review but I waited till they either followed through with what I was told or sadly this and hear nothing! Customer service goes along way and this is messed up. read more

These guys are the best. I thought it'd be smart idea to change my own tire, but halfway through, I got stuck, realizing my tools weren't so great and I became worried about messing up my rim. I called them up and they said bring it over. So I brought over my wheel with a tire halfway on and they finished mounting and balanced it on the spot and got me out of a jam. Super friendly and helpful and fit me in no problem. I still even had time to ride that day. Thanks fellas! read more

S/o Alex who helped fix a flat on my Elite 80 SAME DAY I brought it in. Cool staff and same day fix, what more could you want?? Seriously though this spot rocks, thanks yall! read more

We would definitely recommend Rockridge Two Wheels. Came in to buy a Piaggio electric scooter, the Piaggio 1+ (sold as Active?). And went home happy. Bryan and Malik were helpful and courteous. They made the buying process simple and easy. Thanks much. read more

Rockridge Two Wheels - Piaggio Piaggio 1+ - Motorcycle Dealers Near Me - Oakland, California

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My bike was having a problem and was leaking oil and I was worried about if my gasket was blown but Alex and Trustin are very great and are very professional. They figured out the problem in less than 5 minutes and work on my bike in a timely. I give them 5 stars read more

Reached out to several dealerships in California for an RS660. Bryan & everyone involved in the transaction was awesome the communication was great and they answered my questions . We were able to come to an agreement and ended up taking the bike home yesterday. read more

Rockridge Two Wheels - Motorcycle Dealers Near Me - Oakland, California

Easy and great purchasing experience! Would definitely recommend this spot for your Bay Area vespa needs!

First and foremost, Huge shout out to Bryan who demonstrated excellent customer service and professionalism. Although I purchased a bike elsewhere my deposit was returned to me instantly no questions asked. I will definitely be bringing my motorcycle into Rockridge for parts and service in the future. read more

Bob is awesome! Very professional, friendly and helpful. From start to finish of the sale of my Vespa Bob made it easy! read more

Rockridge Two Wheels - Sean Wotherspoon Vespa - Motorcycle Dealers Near Me - Oakland, California

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Bought my first bike from these guys. Very helpful and make the process very smooth. Bryan explained everything I needed and more. And in the service department Alex is great with getting your bike serviced or if anything is wrong with it. Very knowledgeable and prompt with their services. read more

Service was excellent. Alex had great follow through. I appreciated how they did what they said they would do with friendly service.

Save yourself, your motorcycle (or scooter), and your sanity... and avoid this place at all costs. Potential customers, please read my small novella before embarking on an inevitably crappy journey down a long, stupid road. I literally signed up for yelp just to write about this experience: I went to RTW because it was nearby, it has 4 stars, they sell and service cool bikes, sign me up! Unfortunately, I did not dig into the many 1-star reviews further down the page until after my trashfire experience with them, and woe is me, I regret it. (Potential RTW customers: DNA Motorlab is worth the hike, and I wish I had gone there instead. Please give them your business, they are wonderful.) I called and talked to Bob about installing an aftermarket clutch lever on my motorcycle (Ducati Scrambler). This is a ridiculously easy task, but a stripped nut required drilling/cutting that I didn't have the tools to do on my own, so I went to them for help. The first warning sign I ignored was that they failed to mention the replacement bolt that would need to be ordered (specific to my bike) since the old one would be wrecked in the disassembly. I had to point it out to them, and they told me I had to buy it myself. Ok. Sure. Whatever. Warning sign 2: Blatant sexism on full display. When I called to ask a follow-up question, Bob asked me "why isn't your boyfriend helping you with this?" Well Bob, hate to break it to you, but I don't need a man's help finding a bolt, nor do I need your rude and misogynistic jokes attempting to undermine my intelligence or my ability to complete a simple task despite my tragic lack of a Y chromosome. Thanks for solidifying the stereotype of motorcycling being a macho hobby/sport that women can't be party to or have any knowledge of, though. Very contemporary view! 2020! Ignoring the red flags, I finally take the bike to get the lever installed. I pick it up later that day. I thought the story was over. Think again! The next day I go to start the bike, it won't start in gear. I realize that the extremely knowledgeable and capable mechanic(s) didn't install the kill tab, and that the bike had been in neutral when I had--blissfully ignorant--fired it up and ridden away from RTW with my new lever. Little did they know (dun dun dunnnn!), I had read through the assembly instructions and knew all the directions/parts required for the install prior to taking it to RTW. Despite being a woman, I know how to read! I call them (2-3 times, because they didn't return my phone calls) and they claim the kill tab wasn't in the box when they did the install. I literally have an email from RevZilla guaranteeing that all the parts--including that one--were in the box after a previous issue with this. RevZilla and ASV and I must all be lying. That's the only answer here, according to the fully realized humans at RTW. I attempt a protest ("I'm 1000% sure it was in the box and I have documentation to prove it"), but it's my word against theirs, and who am I? A dumb woman! Then, in a remarkable turn of events, they tell me during a second phone call that the mechanic *definitely* installed it, because they no longer had it in their possession. Wait a minute. Let's get this straight, you didn't install it because it wasn't in the box, but you definitely installed it because it was no longer in the box. That makes sense. There are a few possible scenarios here. It could be ASV--probably the most respected manufacturer of this particular part--manufactured the kill tab SO poorly, it just fell off as soon as I rode away. Or could it maybe, just maybe! be your mechanic, who installed it incorrectly, and that caused it to fall off? Or was he just so absentminded in his "work" (sigh) that he just forgot to put it on altogether and the tiny little piece made its way onto the floor and into the trash? Or could it just be your entire lousy business sucks top to bottom, and you're too shitty to admit a simple mistake and be held accountable for it? Occam's Razor strikes again! For RTW, it seems the only viable scenario was that I didn't ask my boyfriend for help, so I must have removed that essential part from the box in a fit of female hysteria. Sorry Bob, I'm not the dumb woman you thought I was. TL;DR: don't go to this place--unless you want to deal with sexist nincompoops who have absolutely no idea what they're doing and refuse to be held accountable for blatant and sloppy errors. Zero stars. read more

I committed to a scooter purchase from Rockridge Two Wheels in the Fall of '22 - & due to life circumstances- riding a scooter is no longer a realistic option. Robert Black, sales manager, was empathetic and worked with my situation. I was floored with the consistent stellar customer service- even though I had potentially cost them money. 5 stars is not enough- and if you're in the market for a scooter, motorcycle, or any two-wheel accessory: I wouldn't go anywhere else. You will be treated like a human being, regardless of what/if you purchase, here at Rockridge Two Wheels. read more

Recently bought a Vespa Sprint 150. They made the process very convenient for me and now we have a gorgeous red Vespa. Pricing was excellent. Delivery to my house. Just awesome all the way around. read more

Firstly, they DID get me what I wanted. I overpaid but.... I think it really just comes down to the old ownership was better and not so shady. Then again the old ownership didn't have jack. so,it's a MEH 3 stars. read more

I've been going to Rockridge Two Wheels for over a decade. Darragh and his team have always taken great care of me and my Piaggio Fly scooter. Today my rear trunk case was jammed and Dan fixed it for free. Thank you so much Rockridge Two Wheels!! Also, they now have ebikes! read more

Great spot with genuine people. IN BOB WE TRUST!! Came to test ride the new Royal enfield line up. The 650 twin as well as the Himalayan. Called in and Bob said to come through no problem. We got to talking about bikes and rides, Bob is the real deal. He rode through India, on an Enfield. He's a kind and genuine and relaxed guy. I took 2 bikes out for a test and after the ride he did not pressure me at all. I felt like I was talking to a friend more than a guy who sells bikes. I thanked him and returned him as I like to sit on big decisions. Next day I called and he prepped me a new Himalayan, with the side racks and hard boxes and battery tender. Which I picked up same day. Couldn't have had a better experience. I will be recommending this place to everyone. read more

Rockridge Two Wheels - Himalayan - Motorcycle Dealers Near Me - Oakland, California

Tough to find a spot that'll help me with Enfield parts so it's nice to have these guys around. They're friendly and helpful.

Recently moved to Oakland and lost my routine Vespa shop. I was in need of a shop that knew the intricacies of Vespas. Dave helped me replace and install my battery. Then I randomly noticed shell cases and asked if they had the original grey for my LX150. To my delight, Dave said if I didn't mind he had some used ones in the back and could offer a deal. Not only did I get a great deal but he also installed it. I found my new shop and will be coming back. read more

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Made an appointment 3 weeks ahead of time, explaining exactly what I needed GOt there, and told me he did not had the parts, nor the time to do the service. Without looking at the bike, he said "I assume you can go another 3000mi without issues. And I'm sure breaks are fin" Note: had to do my 6000mi scheduled service read more

These guys are asleep at the wheel and fail at providing even the most basic customer service. They list bikes for sale that will not be there when you come visit and will look at you confused and mumble how they don't know where the bike is. You can make an appointment to come in to test ride a bike and instead of giving you a call to let you know it has been sold, they'll just wait for you to waste your time and come in so they can look confused (again) and tell you "I don't what the deal is....I guess it sold...". I was wondering why I've never heard of these guys and now I get it. Don't waste your time giving your hard earned dollars to people who seriously don't give a $hit about their customers. read more

I sold my old motorcycle and few months and kept thinking of the Royal Enfield Himalayan. The shop had spoke. To me about it in a few occasion, and I kept coming back to it. I walked in one day and Bob offered me to test ride it. Never pushy about it, he talked about how he had gone to India to ride the bike in the Himalayas with Royal Enfield the company. I slept on the decision, and came back the following week to purchase the bike and it was a very smooth process. I had an issue show up with the bike later, and they diagnosed the problem and fixed it. I've had bad experiences with mechanics, and this was such a breath of fresh air. This was my first time buying a new motorcycle, the support the give and he knowledge they have, I would really recommend this place to anyone. This is such a great place filled with awesome people! read more

I bought a motorcycle here for over $10k that was totaled by a complete engine failure a little over a week after I bought it. They did not offer to give me my money back or help with the repair in any way. After I towed it back to the shop, it took them over a month to tell me what had happened which is that a valve had likely dropped on it. The week I had the bike there were a few issues I noticed such as it not wanting to start, or generate a charge on the battery, it would also die at idle on occasion and then not want to start again. I informed them and asked if it was normal or anything I should worry about and they told me no. After the engine blew, I found out that the problems I was experiencing had been indicators for other people with the same motorcycle that the engine was about to fail. After finding out the bike would need a new engine and was essentially totaled, I asked if there was any way they could help me get a new engine or share any of the costs with me, which they refused, claiming they sold it to me and had no obligation to me for anything that happened after the sale. The motorcycle was on consignment, so I believe that is the reason they didn't see it as their problem, but from my perspective, I was paying a premium to buy a bike from a dealership to have a fallback option if something went terribly wrong with it right after I bought it. I have sold a motorcycle on consignment before, and the dealer made me pay to check the bike out and make sure everything is ok with it. I'm not sure if they did this and didn't notice anything or did and didn't mention anything to me. However, I felt they should have at least offered to help me repair the bike or back up what they sold to me in some way, but they did no such thing even after I went in around 4 times in person to try and find a solution or compromise with them. Eventually I felt I had no other option than to look for legal recourse and we ended up settling for them buying the motorcycle back from me for what I paid for it, as well as a fair amount for other costs and damages. It is unfortunate for both of us, as I felt like the dealer and I were both blindsided by the previous owner to a degree as I later found out they had used it as a track bike primarily, but I also feel that an official dealership of a brand should back up the product they are selling on their showroom floor in some way. They seemed like nice guys and I think a lot of people seemed to have had good experiences with them, but I had to share this bad experience so that people are aware this is how they handled the situation and can factor that in when deciding to do business with them or not. read more