Very nice experience. Justin took care of some business for me. I had to ask a few questions, which…read morehe explained well enough. But just incase, I asked if he could print them out for me just incase.

Exactly 4 months since I opened my account at Navy Federal Credit Union before I was able to make a…read moredeposit. While Navy Federal has one branch in Round Rock, TX, doing basic financial transactions has been a chore. To sum, I was given a list of locations where I could do transactions with one having an non-existent address and the other branch not having a banking relationship with Navy Federal at all. While I was off work today, I drove out to the Navy Federal on Louis Henna Blvd in Round Rock, TX. I told Justin, the credit union representative, my story about the non-existent location and he told me they could not always update their list and that when I get close to a location I should use Google maps because their addresses could be off by a digit or street. He made this sound so normal. I felt like I was in the twilight zone. How about when financial institutions publish any locations the address should be precisely correct? Then I asked about what locations allowed deposits. He said I had you had to first filter the list from the text I was sent and based on the icons you could see precisely the locations. I filtered on the list and it did not filter as he expected. So, he then said that it works better on a personal computer (PC). Of course, nothing was conveyed regarding a PC filter when the link was texted to me. It only takes $5 to open an account at Navy Federal, i.e. low cost. At this juncture, I am wondering if all the benefits of being a Navy Federal Credit Union member that my brother espoused is really worth the effort. After the Navy Federal counter representative searched on my name and she could not find me in the system, she searched on my phone number and she could not find me in the system, and she finally found me by searching on our address. I asked why she was not able to find me with the previous searches. She said oh that just happens sometimes. I find Navy Federal Credit Union's mission ironic, "Our Members are the Mission." This may be the one and only transaction I do with Navy Federal. I do not currently see Navy Federal's value commiserate with the effort to do business.

I worked with this company to refinance my home loan, and the overall process was smooth and…read moretransparent. My agent, Ari, was especially helpful--he clearly explained my options, walked me through the numbers, and answered my questions promptly, which helped me feel confident in the decision. The timeline from application to closing was reasonable, and Ari kept me updated at each step. If anything, I would have appreciated slightly faster document review, but everything was completed without major issues. Based on my experience, I would recommend this company, and Ari in particular, to others looking to refinance and wanting clear communication and guidance throughout the process.

Working with Steve at Gravity Lending was great. He made it so easy and kept looking for lenders…read moreuntil they found one that would meet my needs. I would highly recommend if you're looking to refinance your car loan.

This is a tricky location to get to, just south of the HEB at MOPAC and Parmer. But it's a nice…read morebuilding with plenty of wood and stone inside and even an upstairs, which seems unusual for a branch office of a bank. When I visited there were tellers at all the stations and everyone was welcoming. They have a deal where you can get $250 for opening a new checking account, so that's pretty great too.

The absolute best banking experience was had today at the Pflugerville UFCU. BOTH of the bankers we…read moresat down with were so helpful and savvy, even on a complex international matter. What a refreshing change to work with people who actually know what they're doing. Most of my accounts are at a big bank where I've never received even close to this level of service. Bravo, UFCU! We'll be exclusively banking with you soon!

Jacqueline stands out for providing exceptional service and going above and beyond to find…read moresolutions and offer the best possible assistance. She undoubtedly represents the bank outstandingly and deserves recognition for her dedication and excellent service. Thank you

There is no option on how to rate them less than one star. This place is horrible. I have never…read moreseen a rude person as stefanny, she asked me to call air Canada to call her to confirm that the pay check that I have is correct, these kind of people they should work with customers. She is unprofessional and I hope other customers will reply to this review confirming that I am saying is the truth.

This a great place to go in and cash your check, it was a smooth and easy process thanks to Lina,…read moreShe had a great attitude and a warm, positive, inviting demeanor, I will come here again.

If I could leave zero stars, I absolutely would. We've banked here for years, and it's shocking how…read morefar this place has fallen. What used to be a reliable, customer-focused branch has turned into a frustrating, poorly run operation. They've cut lobby and drive-thru hours to the point of being downright inconvenient, and any sense of valuing long-time customers is completely gone. Customer service hasn't just slipped--it's fallen off a cliff. The MoPac and Parmer location used to have quality team, but they've all clearly fled, and what's replaced them is unhelpful, and indifferent. At this point, it's obvious they don't care about their customers or the relationships they've built. Save yourself the headache and take your business somewhere that actually values your time and money.

I want to write a review for my loan consultant Andres, he helped me purchase a Z06 CORVETTE a few…read moremonths ago and did a great job and was to guide me with any questions I had. I always call him if I have any questions or concerns in regards to my auto loan or any future loans I will do with United heritage.

poor customer service, long waits not good. Not easy to get a hold of. they dont have a lot of…read morebranches near me so it is imperative their phone or online service is good. dissapointed and taking my business elsewhere they dont even try!

Worst day ever at RBFCU- lobby closed, in a big truck that wouldn't fit through drive through, and…read morestaff made me walk thru the drive through for a deposit! Zero customer service here. Zero concern for customer safety. Complained to Darcie and she acknowledged that forcing a customer to walk thru car traffic in a drive through isn't safe. But did she offer to correct this? No! RBFCU doesn't care about customer safety at all.

Small update update about negative experience I had today. I asked if my physical address was…read morecorrect and was told I could take care of this in the app. OK. Well, I was standing in front of the teller. Why couldn't she check it? It ended up becoming a huge process for two employees to figure out how to update the address (it was wrong in the system); I was told again it would be easy to do in the app and that they use it. What happened to customer service? I don't have the app. I don't want their app. I finally told them I'll gladly take care of this with online banking. The employee confused with the computer system looked relieved.

Rude customer service- he asked for my entire social security number- I said 'no' - you guys called…read moreme - maybe this is a scam? Employee became belligerent in my opinion - I asked for supervisor- told there was no supervisor- asked for name of person I was speaking with- he hung up

My wife has been banking with Comerica since before me (we met in 1995) and when we got married we…read morecombined our accounts into one bank. Go see Alex or Anglique (sp? Sorry if I screwed it up A!) for all your needs. These folks, and everyone at Comerica that I've run across, are big into customer service. We don't have the fattest account but they remember us everytime we we come in and generally treat us like they don't want us to ever leave. Which is an advertisement thing they are pushing right now but the company is seriously following through. Great great service! Can't recommend them highly enough.

Let me start off by saying this was my first and last time purchasing a car online. My experience…read morewas horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasting my time online, filling out all of the documents and being under the impression that I would be in and out in 30 minutes and ask the same questions that were answered online and on the phone when someone from carmax called me. 1.. The process totally wasted my time. I spent a good amount of time online filling out all documentations.Answering all questions only to be asked those same exact questions.When I got to the dealership. 2. I got to the dealership roughly at 4:30. I was told that I would be out numerous times within thirty minutes.All I would have to do is sign and go. Well, that was the first misleading statement from carmax. I did not leave the dealership until 9:30. 3. The salesperson that was assigned to me.His name was ramsey. I never felt comfortable with this guy.He never made me feel as if my best interest was being met. The process felt just like a process.Give me in, get me out.Let him move on to the next person. He spoke to me in a very condescending wait, in fact, I had to correct him a couple of times about the way he was speaking to me. He spoke to me as f I was a individual who lacked the intelligence to understand the process. 4. Ramsay also didn't give me the full carmax experience of when you buy a new car. while waiting 44 and a half hours, I did see other salespeople.When they finished up their sale, walk with their clients to their new car and give them the yellow bow treatment with the pitcher. Well, needless, say that is not an experience that I got with ramsey. As I said previously, everything seemed like a rush process, he made me totally feel like I was an inconvenience to him.And wasting his time. 5. Let's talk about the appraisal process. Now, this isn't something that i'm really upset about, because you can't really have a vehicle appraised online and have an actual good appraisal without an actual appraiser.Looking at the car. Online, they told me, initially I was gonna get $8000 for my car, well, turns out, I only got $6400. 6. Let's talk about the car. I purchased a 2024 BMW 330I with the M2 Sports package with 7,100 miles on it. After spending 425 hours in the dealership, it was finally time for me to get my car. WELL THE FIRST THING I NOTICED WHEN I GOT INSIDE THE CAR WAS THAT THE FLOOR MATS WERE GENERIC FLOOR MATS THAT DID NOT FIT THE CAR AT ALL. AND WHEN I SAY THEY DID NOT FIT THE CAR AT ALL, MEANING THE FLOOR MATS ACTUALLY COVERED THE GAS PEDAL. i brought this to the attention of the floor sales manager. Instead of coming up with helpful solutions from the beginning I was told that the pitchers online did not come with floor mats.So they just threw some floor mats in there. Again, I told this guy that this is a safety issue.The floor mats literally covered the gas.Pedal, and they let me drive off that way. They told me to find some floor mats under a hundred and fifty dollars, and they were reimburse me. Now I'm not the sharpest knife in it. Kitchen drawer? But I would always think that a dealership's top priority is to make sure they're letting you leave in a nice safe vehicle At the very least, they could have said.Hey, let us take these car mats out this vehicle.And when you buy some new ones, just bring us the receipt and reimburse you.No that did not happen. 7. Let's continue to talk about the car. Before carmax sells your car.They are supposed to do a quality inspection on the vehicle. I'm under the impression that this vehicle did not get a dural quality.Inspection. My reasoning for saying that is because the following day When I took the car to where I work at which is ABM W dealership It was pointed out to me that the windshield had a very large crack in it. Now to give carmax credit, they did get that problem.Taken care of they replaced the entire windshield. The car was also missing all four valve stem caps. Does summit all up my first and last car buying experience with carmax was an utter failure. The only reason I left with this car is because of myself. Pride, because I was telling everyone I was buying this car, and I had to deal wrapped up.That's the sole reason that I bought this car. I'm pretty sure that ramsey and his entire sales team mayfield, as if they got one over me by selling me this car at the non negotiated price that I wanted online and then me still buying a car after the whole entire bad experience. Well I may have left with this car But carmax will never see me again as a customer, and I hope that these words read to someone before they make a decision to buy a vehicle from you all..

This was my first time working with CarMax. I wanted to sell my 2020 low-mileage Hyundai Kona,…read morebecause the dealership where I was buying my new car was unlikely to be interested. The selling process is pretty simple if you do the bulk of the work online ahead of time. It starts with a self-appraisal of your vehicle, which generates an offer that may be adjusted when the car is brought in. If you like your offer, you must bring the car in within 7 days. I was reasonably pleased with my offer, which suggested they thought the car should sell easily for more than they paid for it. If you decide to sell your car within that 7-day timeframe, gather your title and registration documents and submit these along with proof that you're the owner(s). Each owner must submit copies of both sides of their driver's licenses and take a selfie. If everything required is submitted online, an approval is given and you can set up an appointment to come in. We did this on a Saturday, and while the place was busy our transaction was completed in about an hour. Still, I'd suggest you choose a weekday (if possible) to visit. I can't evaluate the buying side of things, but the selection of vehicles at this location is phenomenal, with many flavors of each model. I'm guessing that you will pay more for this convenience, but it might be well worth it.