We're sharing our experience with Dr. Rogers at Royse City Veterinary Hospital so other pet owners…read morecan make informed decisions. Dr. Rogers had been Rockie's vet for over 5 years -- she was the one who originally diagnosed him with a collapsing trachea, a condition that requires careful monitoring and minimal stress. Because of that history, we trusted her completely with his care. That trust was broken. Rockie was left in a kennel for over 4 hours, barking, panicking, and under extreme stress -- the exact situation that should have been avoided given his condition. That stress escalated into a life-threatening emergency. Prior to that day, his condition had been stable and managed. He had never experienced anything like what happened under her care. We were forced to go through the trauma of watching our dog die and then be brought back -- something no pet owner should ever have to endure. Since then, Rockie has required ongoing medical care, including emergency treatment and multiple follow-ups with other veterinarians. He was later diagnosed with diabetes after being placed on high doses of steroids needed to stabilize him. Multiple vets have explained how this can happen, and we are now managing this as a lifelong condition. We have also learned, through second opinions, that procedures were performed that were not necessary. Although Dr. Rogers has acknowledged responsibility, we have had to fight every step of the way just to try to get the medical bills covered -- bills that only exist because of what happened under her care. Beyond the financial burden, the emotional toll has been overwhelming. We rearranged our lives to care for Rockie for weeks, missed time with family, and are now facing long-term health consequences that could have been avoided. We are currently pursuing legal action. If you take anything from our experience, please ask questions, get second opinions, and advocate strongly for your pets. We trusted the care being provided, and we are now living with the consequences of that trust being broken.

Dr. Rogers is an amazing veterinarian. She is patient and kind. Office was neat and clean…read more Receptionist was super friendly.