Kayla my account manager is probably the best in the league. Absolute professional, easy to…read morecommunicate with, and made the entire process smooth from start to finish. I really appreciated her responsiveness and willingness to answer any questions I had. Thanks again for all your help! You're awesome.

Alexander has been doing a great job cleaning up after our dog each week. He's always reliable,…read morethorough, and leaves the yard looking great. We really appreciate his hard work and attention to detail. Thank you, Alexander, keep up the great work!

First visit from Pappy The Pooper Scooper today and I'm very pleased with the results.read more

EDIT 6/20/26: I was offered a refund and given unsolicited…read morefinancial advice. There was still no accountability and the owner refuses to admit to his mistake or take ownership of the lack of communication. At this point I had already posted my review. So after posting this review, I received a text stating that the previously offered refund would no longer be honored "because of the negative Yelp review" and that the previously offered installment payment arrangement was also being withdrawn. I have attached screenshots so readers can review the communication for themselves. 6/19/26: I became a client earlier this year and had generally been happy with the service until a recent billing issue. I was informed that there were two unpaid invoices on my account. I immediately apologized because I believed I was enrolled in autopay and paid what I understood to be the outstanding balance. Later, I discovered that another past-due invoice and my current month's charge had both been processed on the same day without any warning or communication. The combined charges put my account into the negative and created immediate financial issues for me. I reached out and explained the situation. I asked whether one of the charges could be refunded so I could pay it using a different card. That question was never directly answered. Instead, I received explanations about billing procedures and suggestions to use a credit card for groceries. While I was still trying to resolve the billing issue, I was notified that service had arrived at my property. I responded and explicitly requested cancellation and asked that the provider leave my property. My message was read before the service was performed, yet the service was completed anyway. The most disappointing part of this experience was not the billing mistake itself. Mistakes happen. It was the lack of communication, the failure to directly address a reasonable request for help, and the decision to proceed with a service after a cancellation request had already been seen. Based on this experience, I can no longer recommend the service.

They do a great job of picking up the poop come rain or shine, sleet or snow. Makes life easier so…read morewell worth the money

I've used for 3 years. Service provided failed to show up this week and did not communicate with me…read moreabout non service event. Upon further inquiry it appears they had trouble accessing through our gate system for the HOA. The Company then said they should've been charging me $1.50 extra per week for a gated community upon review of their service not being provided. I then informed them to cancel my account as me contacting them about a lack of service resulting in their response of wanting to charge more is ridiculous given the amount of competition they have. My suggestion to anyone reading this is DO NOT USE this vendor as there are plenty of other service providers that wouldn't react this way and actually desire to retain customers.

I was away for a couple of weeks and they were absolutely helpful. My dogs received excellent care…read morefrom them. Highly professional and with great communication skills. Knowing they were in capable hands eased my anxiety about being gone. Kept me informed about my dogs' well-being and emailed me photos and information with each stroll they have. I'm so pleased with their service. Excellent for taking care of your pets!

Do not use this company. We worked with Magic Unicorn for a couple of years, and things were fine…read moreat first -- until major issues started popping up. In February 2025, we noticed we were still being billed even though no pick-up services were being provided. It turns out the pooper scooper was reporting visits that never actually happened. After we caught it, they offered three free months of service to make up for it. Then in September, more unexplained billing changes occurred. At that point, we decided to cancel because we no longer trusted the accuracy of their charges. Magic Unicorn told us they would issue a refund -- but they never did. Since then, they've stopped responding to emails and won't answer the phone. Easily the worst experience I've ever had with a service provider. Completely unprofessional and dishonest.