Nearly killed my dog through her & her employees' negligence. One year later and he is still…read moresuffering. If there was a licensing board for pet care I would report her. She shouldn't be anywhere near vulnerable pets. They left the pantry door open twice and then the bathroom door. He ate several entire plastic bags of dog treats twice (including the plastic) on 2 occasions and ate 2 used feminine hygiene products on the 3rd occasion. Working to find a resolution was extremely unpleasant as she was so mean and unwilling to take responsibility. Also didn't bring in the mail.

Shelby was there for us in a pinch, and we couldn't be happier with the great service. She was…read morereliable and courteous, and updated us with photos of our doggos each time she came by- so we felt confident that they were being well taken care of while we were away. HIGHLY RECOMMEND!

I had a wonderful experience with leaving my Bernese Mountain Dog, Arlo, at the Double J Pet Ranch…read more I had a terrible experience a few years ago when I had to go out of town and left Arlo at a kennel in TEXAS. I came back to a malnourished, dirty, and very reactive dog. I believe that experience and whatever they did to my dog there caused him to be distrustful of other people besides me, my children and husband. I felt like a horrible owner when I saw how nervous and anxious, he had become when I brought him home from the kennel in Texas. He became protective of my family and needs introduction to new people in a new environment. I was able to call ahead and schedule a time to do a walk-through of the pet ranch. I was impressed by the cleanliness of the kennels and large area of land outside that is available to the dogs. The kennels inside the building were decently sized with enough comfortable space for my 100 lb dog. I think it was Jason who gave me the tour and answered all my questions. I asked about how they would engage with a reactive dog and he was so understanding, reassuring, and informed me of their experience with large and aggressive dogs. He could see that I was obviously concerned about the well-being of my dog and I made him aware of the prior kennel experience. He kindly explained their protocols, handler to pet ratios, and that they would be able provide the care that my dog needed while we were away. I brought Arlo and thought he was going to bark at Jason and the other two guys who were there that day to help. I was amazed when Jason gave Arlo no chance to get nervous. He expertly took the leash and lead him inside with no issue. This was the moment I knew Arlo would be okay. Of course I still worried like always, so I called a few days later to check on him. They missed my call, but called back within the hour and left a detailed message regarding Arlo and stated he was doing good and getting along with everyone; both two-legged and four-legged animals. I picked a happy and wiggly dog! His doubl- coat was just the way it was when I left him there; no matting, no dirt or mud, paws were clean. I am grateful and happy that the Double J Pet Ranch was able to accommodate Arlo while we were out of town. They know how to provide care for dogs of all sizes and shape, treat pet owners with honesty and friendly customer service, they understand that our pets are our family and treat them with kindness and compassion. I will be sharing their information with our neighbors, friends and recommend them to anyone who needs care for their dog(s).

The best place for pets. The staff is very accommodating and will do whatever it takes to make sure…read moreyou are taken great care of. Love love Double J!

Left my best friend here for over a week while I went over seas, when I returned and got my dog, he…read morewas torn up! Permanent scaring on his belly and bit marks on his eye and around his face. The staff stated the only thing to report was a "small scratch on his nose"... they obviously are oblivious to what goes on with all the other dogs. I spent nearly $400 on vet bills after getting my dog back and spent nearly $500 for CampBowWow to "take care" of my dog but it looks like I paid them to abuse my dog. Will never recommend this place to anyone! Get a 1 on 1 experience from someone else and keep your dog safe. Absolutely horrified on how they treated my dog. After confronting the owner he lawyered up and refused to give me any video footage of what went on while I was away. Do yourself a savor and don't spend the money for your dog to get abused.

horrible front desk manager. Told me that the owner, "he" no name, will not accept my dog there…read moreany longer......last visit in February 2025, my pup got sick while she was there...........HORRIBLE CUSTOMER SERVICE TODAY!!!!!!!!!!!!!!!! DON'T GO!!!! AND DON'T WASTE YOUR TIME, AS YOU CAN WIND UP LIKE ME.

Sydney is amazing with our dog Romeo! I absolutely love that she sends me pictures of his time with…read moreher while we're away. She is so caring and just so great to work with. Romeo has some anxiety issues so having him in a home environment instead of a kennel is fantastic for him and gives me peace of mind knowing he's being cared for just like if he were with us. 20/10 would recommend to everyone

Sydney cared for out 5 dogs, one of which is a deaf puppy, another is a tiny old chiuahuah, and…read morethen 3 big dogs, for 4 days. She did an amazing job managing each of their needs and loving them. Communication was excellent and you can tell she really loves her job. She did not mind coming back multiple times a day for a few hours each visit. She followed the instructions we left and we 100% trust her in our home and caring for our dogs. We are so happy that we found Pampered Pals and Sydney!

I love this place. We brought our pup, Ava there. She had trouble at PetSmart doggie day camp…read morebecause she is a rescue and scared the workers there. Danielle was so good with her. She had no issues and came back happy. I think they do a great job cleaning and loving on the pups.

Danielle and the crew at Ruff House have taken amazing care of our dog. We have been clients for…read moreover a year and have seen tremendous growth in our Great Pyrenees. The love and care provided has helped him grow and increase his trust. He comes home happy and exhausted from all the play time. Thank you so much for working with our dog and providing a safe place while we are away.

Marge is the best petsitter I've had. She genuinely cares for my pets and they become part of her…read morefamily. All of my animals (dog, two cats, and rabbit) love her too. My cat is very skittish and Marge was able to befriend him. Hard to do! Definitely make Marge your first choice for pet sitting, as you know you'll get great care. Your pets will thank you.

Very reliable and always did a great job! I never worried about my dog when I knew Marge was…read morestopping by:)

Mary is fantastic! We've had her do drop in visits and more recently overnights while we were out…read moreof town. She was so good with all of my elderly dogs special needs, lots of meds, and using pee pads. She sent us pictures every day, which put our minds at ease. I feel very good knowing she is in our home with our animals. I would definitely recommend her.

Finding Mary was a blessing. I had moved from Henderson and no longer had a dog sitter that would…read morenow come to Rhodes Ranch. I got referrals from my prior dog sitter, searched yelp, Facebook and nv pet websites for dog sitters in my area. They either lived to far for my comfort or charged way too much money for what I needed. Mary came to my home for the initial visit. I knew right away she was the one. She is super sweet with the dogs. I showed her around, we went over her rates and she provided some paperwork for the dogs needs and wants. She lives in mountains edge area so she does not charge mileage rates if you live near there and rhodes ranch is included.. Yippee! We went to our out of town trip and she provided photos each day. Fun stuff too! She took the dogs on walks and made sure they were fed and taken care of. She even caught my lab jumping in the pool to cool off after a walk. It was hilarious! When we got home our mail was collected and everything was in place. She left a log chart of the time she got in and left and what was done that day. It also showed if they were eating good, etc. She text me the night we got home to make sure the dogs were doing good. They were doing great, they were pooped! I definitely plan on using Mary again in the near future. Great service and in the Southwest!

Amazing first experience with PlayTime Pet Sitters. Scheduling was a breeze and took no time at…read moreall. They were very welcoming on the visitation with both of my puppies. They respected that they were nervous and allowed them to approach on their own terms. Even bring with them a small cloth to leave with the pups to get used to their sent. I received pictures with every visit and even a little text describing how they were doing which definitely eased my mind being away. They were quick to address an allergy issue that one of my dogs was having and even applied medication without any extra charge. It was great to come home to the notes taken from their visits. All-in-all, I will be using their service again.

We have used Playtime Petsitters on four occasions since moving to the Springs. I have over 25…read moreyears of experience hiring petsitters and was fortunate to have the same sitter for 12 of those years, so I'm very familiar with what consistent, reliable care looks like. The good: I was impressed with owner Susan's responsiveness during my initial call. She was friendly, helpful, and walked me through the process. Our meet‑and‑greet was scheduled a couple of weeks out, and the sitter we met was friendly and someone I felt comfortable with. Where things fell short: During our first three‑night trip, I was surprised to see a different person in our home for almost every visit -- four sitters total, only one of whom we had met. This was never communicated to us, and the rotating sitters did not seem familiar with our home or our dogs. Additionally, the time between the evening and morning visits was consistently 12-13 hours, which is longer than we were comfortable with (and documented in their portal notes). Our second and third bookings were short and uneventful, which we appreciated. Unfortunately, our most recent experience was not positive. Our dogs were not walked for the first two days because the assigned sitter reported they were "too sick" to walk them. I'm unsure why someone unable to perform basic duties was sent to our home. When I contacted Susan, she did not recognize my name, address, or dogs, despite having personally cared for them on a previous visit. She did step in to take over the remaining visits, which I appreciated. However, on Sunday -- the day before our return -- she called to say there had been an accident in the house and that it was "messy." She preferred to leave it to "solidify" because it would be easier to clean later. I strongly disagreed and directed her to the cleaning supplies. She was argumentative but said she would return to clean it. We arrived home the next day around 2 p.m. to find feces throughout the house, clearly from the prior morning. It was crusted, smelled like a kennel, and had been tracked everywhere by the dogs. This was despite three additional visits after the accident occurred. Since returning home, I have attempted multiple times to reconnect with Susan to discuss what happened. Communication has been minimal, and the responses I have received have been excuses rather than accountability. Bottom line: This is marketed as a premium service, but our experience did not reflect that. Between the lack of communication, rotating sitters, long gaps between visits, and the unacceptable handling of the most recent incident, the service has not been worth the cost, the stress, or the cleanup afterward. I hope this feedback helps others make an informed decision.