I have never had a good experience here. The service department seems extremely disorganized, costs astronomical rates & has poor execution as well as poor communication. I will never bring a vehicle here for service again. I will drive to Richmond or Paris if necessary, because I will not come back here. read more

AT MINIMUM KEEP YOUR WEBSITE UP TO DATE ON INVENTORY, ITS MAKING YOU LOOK BAD IN THIS REVIEW. I will say I didn't buy anything from them. I'm 3 hrs away, they had several car listed on the website that were available and I was interested in [the sale price listed] and I had cash to purchase IT [NEW}. I get there and none that were on sale, that was listed on the website were available. They sold the them all the day or two before was the answer.... LOL OK.... And as of today they are still HAVE THEM listed for sale 2 days after the fact I was there, telling them about it being a problem... so this is why I'm leaving a review to caution others. A LITTLE BAIT AND SWITCH ACTION HERE I THINK. So I drove 6hr round trip for nothing. Caution--- call and make sure they have what's listed on line FIRST or have what your looking for on the lot. Here is where it gets good... Also I found a car similar but a different color, had the same options as the other listed, other than the color, same sticker price and was 4k more on sale, LOL. they play the numbers game... caution doing business with this approach. I haven't purchased a new car since 2019 and apparently it has changed.. I have purchased multiple MANY new cars over the years [lets say around 15 to play it safe, so know what I'm doing and know what to expect] and glad to say I have never delt with THIS stuff before... all the added fees of non scene , plus---$850 to do paperwork selling you the car,,. LOL and $150 to get title paperwork to the title office. $1000 bucks of your hard earned money for them to type up the sale of the vehicle, or for them to get a loan for you that they are going to make money on anyway,... [sign me up for that job,lol ]... CAUTION-- think about this before you sign the line... just an extra $1000 for them to do there job selling you a car. weeeeee and if they help you get that loan- you might just be paying them a percentage as well on that loan... ill caution you now... yes they do it. I guess I'm old, or maybe more wise with my hard earned money. Why has it got so difficult to even purchase a car? it can be SIMPLE--here is the price, haggle a little , make a deal, buy it, add the government tax gift, and that should be simple to do, give few bones to get the paperwork done[but a 1000 bucks] wow...... but nope... we got added fees, Add wax, add extended warranty, add for washing, add for that new car smell, add for looking at it cross eyed... add, add, add... and add more stuff... lol OH I ALMOST FORGOT-- HOW WILL YOU BE PAYING FOR IT? HOW LONG YOU WANT TO PAY FOR IT?... IT'S EASY------- JUST TELL ME WHAT YOULL TAKE FOR THE CAR!!!!!!!!!!!!!!!!!!!!!!!- OR I MAKE THE OFFER TO THEM.. THEN GO FROM THERE. THEY HAVE THESE OPTION THROWING THEM AT THE CUSTOMER TO GET YOU CONFUSED-- JUST TO FIGURE HOW THEY WILL STEAL MORE MONEY FROM YOU.. CAUTION... AND YUP BEFORE YOU KNOW IT ,YOUR PAYING 4K MORE FOR THE SAME CAR. NOT ME.... GOOD LUCK... THE SALESMAN SAID ALL EVERY DEALSHIPS DO THIS, WELL I GUESS I WONT BE PARTICPATING TODAY, JUST BECAUSE EVRYONE ELSE DOES IT. . LOL HEY THEY MAY BE GOOD PEOPLE THERE AND ON THE UP AND UP, BUT SOMETHINGS IS DEFINATLY WRONG WITH WHAT I EXPERIENCED. PLEASE BE ON YOUR TOES AT ANY DEALERSHIP IF THEY ALL ARE DOING IT LIKE THIS... WELCOME TO 2026. SO CORRECT AND REMOVE THE CAR FROM ONLINE, WHEN THE CAR IS SOLD. DO YOUR JOB, apparently the $1000 bucks extra fees didn't pay this guy to do his job in removing them from the web.... Maybe create a new fee for that! read more

The phrase on the billboard at the car lot in Nicholasville says, "Buy with Confidence". YOU CANNOT BUY WITH CONFIDENCE FROM ANY ROD HATFIELD DEALERSHIP. We have had several issues with the car we bought from them less than a year ago and the customer service for both the sales and service sides is nonexistent. Here is our latest experience with the only car we have bought from them: We took the car to the service department on May 27th, Steve called us on July 30th and told us it is finally fixed. They had the car 64 days before it was fixed. I was lied to by multiple employees several times. The part for the car was ordered on July 23rd, 57 days after they had the car. During that time is where the lies were told, no ownership or taking responsibility for their actions or what they tell the customer and NO ACCOUNTABILITY! NOTHING has been offered by Rod Hatfield about how they treated us, lied to us, and the inconvenience they have caused for us being without my sons car during the 64 days they had his car (for the 3rd time in 8 months) after buying the car from Rod Hatfield. We were told the part was on a national back order a couple of days after bringing the car in and our order for the part would be escalated every 2 weeks until the part came in. I called at least once a week for an update, left messages for a return call, sometimes I wouldn't receive a call back. I took it upon myself to call a local Nissan Dealership service department to see if they had an order from Rod Hatfield for our car. I was told by the Nissan Dealership on 2 separate occasions and weeks apart, they had NO record of Rod Hatfield ordering the part for our car. When I told Rich and Steve about what the Nissan dealership told me, they assured me that they have been in touch with that dealership (multiple times) to order the part for our car. Week 7 rolls around, we were dealing with the same stories, and no end was in sight. Again, I took it upon myself to reach out to Nissan Consumer Affairs on July 16th about the part being on back order, trying to get an ETA on when the part can be shipped to Rod Hatfield. This being their first time hearing about our case, they wanted to know where the car was at, what Nissan dealership they ordered the part from and info on our car. On Tuesday July 22nd, Nissan Consumer affairs got back to me and told me that the Nissan dealership I provided to them that the part had been ordered by Rod Hatfield (the same dealership I contacted myself and was told by the parts manager Rich and the GM Steve that our part had been ordered) still had NO record of Rod Hatfield needing that part for our car. 8 weeks since they have had our car and we are where we were on DAY 1! I go in person on Wednesday July 23rd and ask for proof that the part has been ordered. Nothing provided, they get defensive, I was told by Rich that he was not going to help me as he walked out. Steve told me to meet him up front. He went to talk to Rich without me, they called Nissan and ordered the part on July 23rd. I got the Nissan dealership on the phone with Steve, I wanted to know when the part was ordered, Nissan said "Today was our first time hearing from Rod Hatfield about your part". This is when I got Jeff Ramey involved, all he offered to me was his apologies. It took Rod Hatfield 57 days to order the part on July 23rd. The part came on July 29th and I got the call to pick it up on July 30th, It took 6 days for the part to come in after it was ordered. I have spoken to 3 of the highest "decision makers" within the company of Rod Hatfield, Jeff Ramey - Head of service @ all 6 locations, Steve, GM of Nicholasville, and Fred H., GM of the Chevy store (Jeff's boss). None of the 3 can offer anything with how we have been treated and lied too. Jeff is ignoring my calls, I have left five messages for him to return my call, being told he has got my messages. Days have passed and he still hasn't returned my calls. You cannot buy with confidence from Rod Hatfield. NO OWENERSHIP, RESPONSIBILITY, AND NO ACCOUNTABILITY FOR THEIR WORDS/ACTIONS. read more

The service department is the absolute worst!! they mislead customers on repair time, don't return calls. I will never use their service again or purchase another vehicle from them. read more

I took my Corvette in for an electrical problem that was causing my car to die within hours as-well as an oil leak. I TRUSTED these people enough to not hesitate to pay the 175$ inspection. I received a call a day later saying I had a 1,600$ Electrical short. I ALMOST paid it had it not been for the 6,000$ OIL LEAK quote. Upon taking it to an old friend he instantly told me my dome light was switched on causing my car to die. I didn't even believe him at first SURELY a CHEVY DEALERSHIP would have checked , but here we are two weeks later and my car hasn't come close to dying once like it had been within hours. These mechanics are CROOKS. I'm just sorry to anyone who has paid there insane amounts trusting this joke of a dealership. Oh btw the 6,000 oil leak was a 30$ valve seal at the auto store. read more

after purchasing a new car there in 2018, and having to drive 100 .miles each way for oil and service, my last trip was a deal breaker. I came up for and oil change and tire rotation. at the time of check in I was told In order to comply with rod Hatfield extended warranty i had to change the cabin air filter, which itself was 50 + dollars. this invol5popping the glove box off, which is simple, pop the cover off the filter housing, installing new filter, putting glove box bax on and being done. even if you're slow, it's a 5 minute job. so when it was time to pay, my bill was $150 dollars. outrageous. when I looked at the bill it included 18 dollars for shop fees. I asked what were those? was told rags etc. when I said I wanted to speak to service manager the woman at the window became rude and dismissive. when i spoke to service manager he was as well. went to the dealership front and wanted to speak to whoever ran the place and the guy i spoke with was a salesman I bet to give me the bums rush. not one dime would I spend here again. their extended warranty is a way to extract as much money from customers as possible in Hope's they never use it. dont buy read more