Stopped at the Woodinville Mallory paint store to drop off left over paint for recycle. I was told…read morethat their recycle was full, and that I would need to return the next day. Hmmmm, like they didn't have a spot to hold onto a few gallons of paint for the next day? OK, they have rules, lol. But they lost a good customer over a lack of customer service. Be helpful, salespeople. Your customers have 6 places within a few miles to buy paint.

I have been remodeling the house for the last year. I'm on the finishing throes of the remodel and…read moreneeded then touch up paint for the house I'm moving out of. I went to the store to match a couple of different paints. Everything went absolutely great at first! The people were accommodating and friendly. I was very excited to pick up new palettes for future painting and to find a nice store and expressed my deep gratitude for their efforts. However, when I went to use my contractors discount through my general contractor who does all my painting, the young lady was extremely mean spirited and I was treated like a criminal! She said she needed to call my contractor to verify use of their discount! (On a Sunday) The nature of the conversation was juvenile and snotty. I've never ever ever been treated like this at Sherwin-Williams! I've always been treated with respect and integrity when using my contractors account! I am extremely insulted and will never use the store again! They weren't apologetic they were just even more rude! How incredibly disappointing!!!! I informed my contactor so that he can see how his customers are treated and he said he doesn't work with them often anyway because he receives a better deal elsewhere.

The customer service rep was excellent. She went above and beyond regular service. She help me…read morecarry three heavy buckets of paint to my car

Stopped in with my young daughter who wanted a "light blue" color for her room…read more Had the best service from the kind, patient, friendly paint store man. He kept adding a drop of blue at a time, until the color was what she was looking for. Left the store with high quality paint, at a super great deal. Thank you.

The people working the counter don't really know the products very well. We had three basic…read morequestions and it took 5 different people to try and get us answers. They are still having supply problems with lots of things out of stock. It is almost impossible for professional painters to expect that their clients can visit the showroom and come away confident in the quality of SW's paint.

I am a consumer, not a pro painter, so keep that in mind…read more The paint sold by Sherwin Williams has a good rep and has worked very well for me over the years. But it is the service that makes this place stand out for me. I have received advice that saved my money, advice that sent me elsewhere to ensure I got what I needed and I have received super good service above and beyond that which would be expected. When doing a major project they guys behind the counter suggested a better plan and one that saved my over spending, they located a ladder that was locally OOS and had it transferred that day and later delivered to my home. (a 32 footer).. So far they have gone out of their way to save my money and to ensure I got what I needed as opposed to what I asked for. one time the dude suggested I just buy a couple of samples as even the smallest jar they sell would have been way too much paint. I like this place and I trust the advice and help they offer. oh and the easiest place to park for many people is the indoor soccer place next door, and just cut through the bushes....

Edgar was a rockstar in patiently adjusting my wood stain until we had the right color. Definitely…read moreappreciate this customer support!! Our doors look beautiful.

In Summer of 2011, we had the exterior of our house painted. The painter had an extremely good…read morereputation and suggested we use Sherwin Williams paint. We took our time to select the color. We put up multiple colors on our house to see how the color changed during different times of the day. There were lots of color combinations to choose from! Ultimately, we selected the Super Paint brand which boasts a limited lifetime guarantee. We are very happy with the paint color we chose and its endurance over the years. So far....so good. The paint looks virtually as good today as it did when the house was freshly painted. A complimentary nod to our painter's skill and obviously, the excellent quality of paint we purchased from Sherwin Williams. We recently purchased a new garage door. I wanted to touch up the garage door frame before the new door was installed. I pulled some of the leftover trim paint from the back of the garage so I could take it to the SW store to be mixed. Sadly, the paint was not sealed properly, air got in and it had dried out. Not to worry.....the wonderful employee behind the desk promised to fix my problem and took good care of me. Since my paint color had been discontinued and updated since 2011, we simply did a color match. He mixed me up a new pint (since I didn't need a whole gallon to do touch ups) of the same Super Paint brand I had originally purchased. It looked like a perfect match and I gasped a sigh of relief. After paying for my purchase, he even offered to walk me out to my car as he carried my paint out the door. Excellent customer service with a smile. I am glad that our painter initially suggested to utilize Sherwin Williams. Many years later, I am still one happy customer.

I am writing to express my profound disappointment with the service I received during my recent…read morevisit to the Sherwin-Williams store on Bellevue Bel Road. While I typically expect a certain standard of professionalism, my experience was unfortunately far below par. Upon entering the store, I encountered a bald staff member who was, to put it mildly, incredibly rude and unhelpful. Their demeanor was dismissive and unwelcoming, making what should have been a straightforward shopping trip feel like an imposition. I found their attitude to be completely unacceptable and not at all reflective of the customer service one would expect from a reputable company like Sherwin-Williams. This individual's lack of courtesy significantly soured my entire visit and made it difficult to get the assistance I needed. Good customer service is paramount, and this interaction left me feeling undervalued and frustrated. I sincerely hope that management addresses this issue, as such behavior can severely impact a customer's perception of the brand and their willingness to return. I believe it's important for potential customers to be aware of the kind of experience they might encounter here.

I am a contractor this sherwin Williams was a little rude I…read morewent in a few weeks ago and found a helpful person to help me with clear cote samples. then I went in for an adjustment and they were rude and unprofessional

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Pacific Supply is a real neighborhood hardware treasure on the Capitol Hill. The employees are…read morealways well-informed, welcoming, and truly helpful people, the sort of service that you will not receive in the mega stores. They stock an unexpectedly good range of goods considering it is a local store, not very high prices, and even a senior discount. The parking is not that bad, however, the 30-minute load zone in front can help. Any small project or hardware, we are a dependable and community-oriented store.

Very helpful in recommending colors and equipment we needed to paint our new home. We were very…read moreamazed by the quality of the paint. Better than Home Depot brands and price is right.

Have been in here several times looking at colors, getting swatches, and recycling old paint. Team…read morehas always been incredibly helpful, friendly, and courteous, even if the store was super busy. Hopefully I'm done painting for a while but when I need to paint again, I'm definitely going here!

Miller Paint Bellevue is a phenomenal resource for wood stain matching…read more Our house has dark red cedar siding with a half-dozen coats of translucent stain collected over 20 years. Tree damage required us to match a stain for application to the current lighter-colored cedar siding. Knowing nothing, I started calling paint stores. Some refused to even try. Some tried and failed to match the color. One came near the color but couldn't match our siding's eggshell finish. A couple stores referred me to Miller Paint Bellevue. Miller Paint absolutely NAILED the color (and my wife and I both have perfect color vision) and reproduced our eggshell finish with the application of two different products. We're stunned by the value they contributed to our project. They did what everyone else thought was impossible.

Using paint and stain to match wood transition strips to laminate flooring requires expertise and…read moretechnical knowledge. This is especially the case if your laminate is an non-wood, gray/taupe color. Ryan is an color matching guru and experimented on a piece of extra wood transition strip (red oak) to come up with a solution that I could replicate at home. When I returned to the store a day or two later, Ryan taught me how to achieve a good color match using a relatively straight forward 5-step process. In addition, he was conscientious about keeping the cost of materials reasonable and making sure I had what I needed to complete the project with success.