I was greeted at the front desk by young man who was so very positive and did his best to make sure…read moreI got the room I wanted and t suggested los Casitas Mexican restaurant for a reasonable good tasting take out and it was outstanding. They also have some to go bags for breakfast. The rooms were clean and well appointed as well as modern and quiet. I would stay there again and it's fairly close to a Costco so if you have a membership you can fill up your gas there as well.

The air-conditioning in my room did not work. It kept the room around 73°, which is fine for some…read morepeople. But when you are traveling, generally people are from all over, including northern states where they don't like to sleep in that kind of Temperature. Unfortunately, I did not realize this until I was completely unpacked including medical equipment. The hotel offered to move me but it was just an inconvenience for me at that point. And if that were the only thing I wouldn't mind. But lightbulbs were out, my television remote batteries were low so there was a big delay on switching channels. Also, the built-in drawers in the room would not stay shut. You would close them and they would roll out. This is something the cleaning staff obviously would have known about and should have gotten maintenance to fix. Also had stink bugs in room. Overall it's not a horrible hotel, but it is old and is in need of restyling.

Nothing seems to have changed or gotten any better in the year-plus (14 months) since we stayed…read morehere. All-in-all this is a fair hotel in terms of wear and tear, comfort, and convenience. Hotel staff are quite pleasant and courteous. Breakfast (as it was the last time) was a big "miss" and not worth trying. Last time we tried it near the end of morning service. (Bad) This time, we tried it in the middle of service and I took one photo that kinda tells it all. Biscuit nearly as hard as a rock. (I was able to break off the top quarter...but did not eat it. Just too dang hard!) Sausage link - meh. Egg...just never mind. We opted to swing by Mickey D's on our way out of town. BUT...we did not choose this hotel for the breakfast. We did choose it for convenience, comfort, and cost (reasonable). So 3 steady stars. But, unlikely to stay here for a 3rd time.

I wish I did not have to give this property 1-star, because they certainly do not deserve it. My…read morehusband and I booked a one-night hotel stay for our son, who planned to arrive in Montgomery for a college visit. The day that our son was to check in, I received a call from one of the staff members stating that our reservation would be canceled because our son is 19 years old, and the age requirement is 21 years old. I explained to the staff member that we received confirmation the night before that it would be allowable for our son to stay the night at the hotel without our presence (we reside in Atlanta). After speaking with the staff member, it was determined that our hotel reservation was booked using AI, which we were unaware of. Even still, the hotel refused to accommodate our son and canceled the reservation. Although upsetting, the staff member assured me that we would be fully-refunded. Thankfully, Hotel Preston saved the day by allowing our son to book with them, and he received a scholarship to attend the university he visited! Two days later, I called the hotel to check the status of our refund, and I was told that we would not receive a refund. I was LIVID. I called the credit card company and submitted a fraud complaint against the hotel. The refund was processed the same day. I am disgusted with this property for attempting to keep our payment. We will never even consider staying here in the near future! Hotel Preston for the win!

We stayed here for one night over New Years Eve. This hotel is in a great area with lots of…read morerestaurants near by. It was a short drive to the riverfront in Montgomery. Check in was easy. Free breakfast is included, but we didn't wake up in time. Check out is at noon, but housekeeping started knocking on our door at 9:30. I was not happy about that. They know when people check out. That was quite rude. Also, the smoke alarm in our room was damaged/ broken. We were able to bring our dog with us for a $75 fee.

This hotel is in pretty good condition. But I experienced a lot of problems on this visit. First of…read moreall, I chose this hotel because they have cooking options like an induction cooker you can use in your room and a barbecue grill. But on my visit I was told they don't offer the cooker at this location. Then they said the barbecue grills wasn't working. One day, I asked a few extra hangars...front desk said they didn't have any. Next, the fitness center was missing some free weights. There wasn't a "do not disturb" sign for my room so housekeeping kept servicing my room daily...well...they came in and just made my bed. But it wasn't even close to being made with any care...haphazardly would be a better description. Coffee cups (paper) we're not replaced until I specifically asked for them. One morning I went down for breakfast. There was cereal but no milk! The parking lot always seemed to be packed every night...so I guess business is good. And there are lots of food options nearby. Breakfast could definitely be better here. Overall, the staff was pretty nice. I did like that they started breakfast every day at 6:00 a.m. including on the weekends. Hopefully, the issues I experienced can be corrected soon. Until then, this won't be my first choice the next time I'm working in this area.

Ravaged a bit by the younger crowds; Did Not deserve or…read moreslightly merit its 2-star rating. It an easy 4-Star no question. Room, w 2 beds was super squeaky clean with superb 4th floor views of the E Prattville area; My expectations were set right; Holds it own vs any Hampton Inn per price & convenience. Hot Bkfst was above avg., props for havin chz omelettes and Fresh creamer. Expected pricing- They gots an open outdoor pool; Get on the Hilton app and rack up the points & free nights. Staff on it, pleasant, and v helpful.

I read the reviews and I was surprised at what people said bc our stay was pretty good. The lobby…read morewas clean and the room was clean. The lobby smelled good and the room also. The room was exceptionally clean and the sheets and pillow cases was really WHITE! The room was freezing, but that was adjustable and a good sign that the air worked. The bathroom was really clean also. They have the soap dispenser that you squeeze but I bring my own soap. I tried calling the front desk to see what time breakfast ended because it wasn't listed on the site and it took 2 tries because the phone just constantly rang. I did enjoy the smart tv and it was cool that the tv said Hello Rodney when we entered the room. We also enjoyed using the app to unlock the door. The hotel itself was very colorful!

I stayed one night on 6-2-26, while relocating cross country…read more Pros: * Very clean: I didn't experience unclean rooms like others did below 1-3 yrs ago... maybe I just lucked out or maybe they did some renovations. My room was fairly updated & even though I left my slippers in the car & didn't want to retrieve them after 10-hrs of driving, walking with white socks didn't get them dirty, so the carpeting was nice & clean, too... rare, in my experience, no matter how upscale the hotel. * There's a nice outdoor pool in the front of the hotel. Not big enough for laps but it is deep. The afternoon I arrived, it was boiling hot & filled with about 6 teen boys having a good time & a few girls soaking in the sun, so, it's nice that it looks as if it gets well used. * I missed the 9am breakfast deadline, so don't know what they serve. There was probably coffee, but I didn't see any drinks at all & travel with my own espresso machine, cuz I'm fancy like that ;) so I had my own thermos of dark, boot-glue, black brew. * Comfy mattress, lots of pillows. In-room m/w, mini-fridge & small coffee maker. * Toiletries like shampoo, conditioner & body lotion are mounted on the walls, which is convenient. They're okay. Note that the tub is slippery, so you'll need to toss a hand towel on the shower floor as there's no mat. * There's a Chick-fil-A & Whataburger just up the road & a McD's next door that you pass before getting back onto Hwy 65, if you didn't catch breakfast. I stopped at McD's for their $3/2 sausage McMuffins special, which was nice. * It's a quiet, safe area, so you'll get a good night's sleep here. Cons: * Cost. It was almost $200/nt. I was told it was $160, which was higher than I saw online & the $30+ charges were for incidentals & would fall off in the morning, which didn't make sense cuz there are no mini-bars in these hotels. Turns out they're for all sorts of silly taxes... county, city, state & 2-3 more. I was a bit annoyed at being given the wrong price. There was an older man & older woman at the desk. Seems like he was training her but he wasn't accurate & she kept saying goofy things, like saying the extra charges were in case I brought a giraffe into the room. He'd laugh nervously when she'd joke around, but huh? What are you on? I just wanna go to my room after 10-hrs of driving, hold the jokes & the personal q's, please. After I saw my bill, they also forgot to give me the 10% AAA discount, but it's too late now. * Not a lot of TV channels. It's more like a Smart TV but you can sign into your YTube or Netflix account, if you have them. Good to Know: * The parking spaces are over a median & about 20-steps from the door. I saw an older woman with a full luggage cart moving slowly to the door. They have plenty of handicap spaces right next to the door but they were all taken by afternoon. Fortunately, the elevator is right around the corner from the front desk. You have to pass the front desk or enter through the back door where there's more parking to get to your room. Just an FYI should you be mobility restricted. This was my 2nd stay at this hotel. I was passing through 3-4 yrs ago & stayed & it was equally as pleasant but not as pricey. There are cheaper hotels in the area so if I passed through again, I would try another (I never want to pay $200/nt for any room, especially when I'm just showering, sleeping & leaving), although aside from price, the room/hotel is nice. 3* out of 5. -1* for higher price. -1* for the annoying front desk folks & their lack of correct info. As an aside, I did speak to someone at the hotel's # when I called about my bill to enquire why the $30 "incidentals" charge wasn't refunded & the agent said she'd pass on my slight miff with their customer service & to address training. Will it be done? Who knows, but I'd recommend others do that, too, since online reviews are helpful to consumers but I'm unsure much of this info gets to corporate or the bosses who need to see it.

This was one of the most disturbing hotel experiences I've ever had. When we arrived at La Quinta,…read moreour first room was filthy and completely unkept. We requested to switch rooms, thinking the second would be better -- it wasn't. We walked into the second room while it was still being cleaned, and the cleaner had her child sitting on the bed she was supposed to be making. Not only was that unprofessional, it was extremely unsanitary. Once she finished, we noticed the room was still disgusting -- crumbs everywhere, stains on the bedding and furniture, and the worst part: red splatters on the wall, which honestly looked like blood. That was the last straw. This place felt unsafe, dirty, and completely neglected. I wouldn't wish this stay on my worst enemy. Avoid at all cost This was one of the most disturbing hotel experiences I've ever had. When we arrived at La Quinta, our first room was filthy and completely unkept. We requested to switch rooms, thinking the second would be better -- it wasn't. We walked into the second room while it was still being cleaned, and the cleaner had her child sitting on the bed she was supposed to be making. Not only was that unprofessional, it was extremely unsanitary. Once she finished, we noticed the room was still disgusting -- crumbs everywhere, stains on the bedding and furniture, and the worst part: red splatters on the wall, which honestly looked like blood. That was the last straw. This place felt unsafe, dirty, and completely neglected. I wouldn't wish this stay on my worst enemy. Avoid at all cost

Thank you for accommodating my us while we stopped on our way to Alabama. My dog, Koda, had a great…read morestay and did not feel bothered by any noises outside of our room. There was plenty of grass around the hotel for Koda to safely roam, and a bin to dispose of his waste. This hotel is located very closely to coffee, food, and gas!

I had an average stay at Hampton Inn & Suites Prattville. The front desk and housekeeping team were…read morevery friendly and helpful. Our room was dated, but clean. The bed was very uncomfortable and hard as a rock. Thank God we only stayed one night. I suggest extending the weekend complimentary breakfast to 11am for late risers. I did enjoy the location of this hotel being off the interstate and surrounded by many restaurants. I would stay again, but it wouldn't be my first choice.

Overall, this is a good hotel if you are in Prattville, Alabama…read more It is convenient to the highway, but enough off of the beaten path to allow a bit of peace and quiet.

Montgomery was hosting a large conference at the same time as our small meeting and hotel options…read morewere limited. We pre-paid to stay here (over $500) and I had booked a king room. When I went to check in they had put me in queen room. I'm sorry. But when I pre-pay (especially that amount) I should get what I paid for. The manager was able to put me in King Room (I was there less than 12 hours) but the front desk had an attitude about it. Not sure I'd stay here again... even at a lower rate. Lots of construction happening around.

Our check in was easy, the hotel and our room clean. Vey nice staff (thank you Pam badge 69). They…read moreare serving a full breakfast (waffle's, eggs, sausage, potatoes, cereals, juices, pastries, and cold foods (yogurt and such.

Nice hotel but a bit pricey for the decor. Seems a bit dated for the 169.00 per night price. Rooms…read moreare clean. Nice pool.

Had a great stay here! The front staff were amazing and hospitable and our room was clean,…read morecomfortable, and beautiful. The layout of the hotel was fun to explore, and it's beautiful too. The gym was great! Can't stop saying enough good things about the Trilogy! Thank you for a great stay!

If you're visiting Montgomery and want a stylish stay with a modern twist, Trilogy Hotel…read moreMontgomery, Autograph Collection is definitely a nice & convenient spot allowing you to walk to enjoy the Riverwalk and local restaurants/attractions. Ambiance & Vibe: This place has a whole vibe! It's a beautiful boutique-style hotel that blends historic charm with a modern, upscale feel. From the lobby to the rooftop, everything feels thoughtfully designed and perfect for a grown, relaxed atmosphere. Location: You really can't beat the location--right in the heart of downtown Montgomery, within walking distance to restaurants, bars, and the riverfront. Perfect if you like to explore without having to drive everywhere. Rooms & Comfort: The rooms are clean, modern, and comfortable--giving that elevated hotel experience. It's a great place to unwind after a long day out. Service: Overall, the staff is friendly and welcoming, giving that Southern hospitality feel many guests appreciate. Extras: The rooftop bar is definitely a highlight--great atmosphere, nice views, and a perfect spot to grab a drink and relax. Only thing missing that I would have loved was a pool or jacuzzi. Final Thoughts: It's more than just a hotel--it's an experience. Whether you're in town for a quick getaway or a longer stay, Trilogy gives you comfort, style, and a vibe that makes you want to come back.

The young lady working the front desk is absolutely the best. Nova noticed I had on riding gear…read morewhen I checked in and made sure I parked my bike under the overhang near the front door so it didn't get soaked in the storms projected for tonight. It's the little things that matter and that was exceptionally kind.

While I was here I've received nothing but rudeness and attitude, I've also seen multiple roaches…read moreand bugs in the place. The pool was very nasty and had multiple bugs in it which one landed on me. The rooms were also very small. The lady was also laughing a lot in the back instead of doing her job and helping us. I really don't recommend this hotel, they were short on staff and the lady who was at the lobby was very rude and had a nasty attitude, again I don't recommend this hotel!!!!