Great service, and friendly staff. Their staff is very knowledgeable and always willing to help…read more Also you are not looking down every aisle to find someone to help like the big box stores since someone is always there and proactive in asking to help. I found their COVID/Mask policy to be just fine at the height of the pandemic and never once felt anyone was too close or posed any type of threat to my health. I will continue to visit this establishment for my hardware needs.

Recently I had a similar experience at Wilds True Value. Upon entering the store a young female…read morecashier, not wearing a mask informed me (as I was securing my mask) that it isn't needed at this store. I replied, "well I do". A few minutes later another female employee approached me with an offer of assistance however she too was NOT wearing a mask, nor practiced social distancing. The staffs lax attitude towards the safety of my health and many other mask wearing customers is sufficient reason for me to drive by this establishment and give my business to the big box store further east on M55. I have always tried to support small businesses, however there is a limit to my willingness as I am practicing safe measures to avoid becoming ill during the pandemic.

This is your general hardware and catch all store, I say catch all because we needed pickle all…read morerackets and they had them. They have very decent service but will very likely have what you need. I know that the whole world is pretty inflated money wise right now but they definitely have their prices kicking the sky... pretty insane Overall pretty meh

Excellent service, great product selection and they even offer repair services! The advertise as #1…read morehardware store in MI ... I believe it.

Stopped in to get a screw for mom's armrest of her wheelchair which had fallen out. Cody helped…read moremake sure we had the correct one, then came out to the car to screw it in to make sure it fit properly, gave us a backup and wouldn't take any money!!! Customers for life!!!

They advertise "Gill-Roys has it" and they do! They have always had whatever I needed, even things…read moreI doubted they would have. Add very reasonable prices. and excellent service and you have the best hardware in the Traverse City area!

McLeans is pricier than the big box stores but it's a nice downtown Kalkaska business with a very…read morehelpful team. I always start here and if I cannot find it here I'll make the trip to a big box store. I highly recommend this store!

I enjoy shopping at this local hardware store. Their selection is great , and the employees are all…read moreextremely friendly, knowledgeable, and helpful!

They helped me find and source an elusive cabinet hinge. This was way beyond normal advice. I would…read morehave been lost without their observations and suggestions. They are helpful with years of experience that you'll never experience at a big box store.

I did not have a good customer service experience shopping with Michael at the cash register. I was…read morereturning an item and "Michael" appeared to be not happy about it. When i asked him if he could staple the receipt together, he swiftly grabbed it out of my hand and mumble something ... afterwards He did not say thank you or goodbye. I have not been there for awhile and it is certainly a different feel. It use to be great shopping there, you felt welcome and appreciated but sadly it wasn't like that for me this time ... I will no longer shop there and will take my business elsewhere.

The staff are very friendly and knowledgeable. There has never been a time that I have visited this…read morestore and they didn't have what I needed. Perfect alternative to the big box stores. Personal attention to your situation and the proper remedy to any problem. Great small town store!!!!

I live on the west side of Higgins Lake and between hobbies, gardens and home maintaince I find…read moremyself at the West Higgins Lake Hardware 3 or 4 times a week, and sometimes a day. Great people who know every item in this store and are happy to help you find some odd sized chrome screw or a paint for vinyl. They not only can find it, they have it to find. This 5 minute drive saves the big drive to the nearest box store. More than once the box store did not have what I needed and the store worker says I should try the 'other' hardware store. And they were right. Now I start here and save myself time, money and frustration. You would ot think that you could get excited about a hardware store but when in need this is a great resource in the neighborhood!

Wow!! I have never been treated so poorly in a store in my 55 years of life. I went into get some…read morestain samples put on a board. first I was told by Jim they couldn't help me because they had a truck come in with a big order. I was told to come back in the afternoon. I returned in the afternoon, when I walked in I was given a dirty look by Jim and asked were I buy my paint. Insinuating he didn't want to help me because I don't buy paint there or spend enough money there. After an argument he reluctantly helped me. I tried to smooth things over and explain to him that we do buy items from the store just not paint and that we even have an account set up there. Jim's response was well use it then and not in a nice way. I don't go in there daily but I go in there enough to know that his name is Jim and the owners name is Bob. Obviously we will never use this hardware store again in the future.

There are a ton of franchised hardware shops in the area, basically 1 per small town. The ace in…read moregrayling is typically my go to outside of the one in downtown Roscommon simply due to location and familiarity. This one is still in Roscommon county but is on the way to Higgins lake. By far the BEST against the others I mentioned. Not only are the hardware and home improvement sections larger but there's also a great selection of gardening, camping, fishing and beach equipment! So literally the selection caters to all Higgins lake and KOA visitors in the area! Don't pass this place by for a last minute purchase this summer they have it all with a good price and fantastic service!