Great service, and friendly staff. Their staff is very knowledgeable and always willing to help…read more Also you are not looking down every aisle to find someone to help like the big box stores since someone is always there and proactive in asking to help. I found their COVID/Mask policy to be just fine at the height of the pandemic and never once felt anyone was too close or posed any type of threat to my health. I will continue to visit this establishment for my hardware needs.

Recently I had a similar experience at Wilds True Value. Upon entering the store a young female…read morecashier, not wearing a mask informed me (as I was securing my mask) that it isn't needed at this store. I replied, "well I do". A few minutes later another female employee approached me with an offer of assistance however she too was NOT wearing a mask, nor practiced social distancing. The staffs lax attitude towards the safety of my health and many other mask wearing customers is sufficient reason for me to drive by this establishment and give my business to the big box store further east on M55. I have always tried to support small businesses, however there is a limit to my willingness as I am practicing safe measures to avoid becoming ill during the pandemic.

This is your general hardware and catch all store, I say catch all because we needed pickle all…read morerackets and they had them. They have very decent service but will very likely have what you need. I know that the whole world is pretty inflated money wise right now but they definitely have their prices kicking the sky... pretty insane Overall pretty meh

Excellent service, great product selection and they even offer repair services! The advertise as #1…read morehardware store in MI ... I believe it.

Stopped in to get a screw for mom's armrest of her wheelchair which had fallen out. Cody helped…read moremake sure we had the correct one, then came out to the car to screw it in to make sure it fit properly, gave us a backup and wouldn't take any money!!! Customers for life!!!

They advertise "Gill-Roys has it" and they do! They have always had whatever I needed, even things…read moreI doubted they would have. Add very reasonable prices. and excellent service and you have the best hardware in the Traverse City area!

We've lived in town for a few years, but we hadn't understood the full value of this store until we…read morebought a home that was in desperate need of a complete gutting and remodel. Here's why we shop at McLean's: 1. OUTSTANDING customer service with people who know where things are, and KNOW how to get things done! I have asked so many questions, received so much good advice, and I am certain that our home wouldn't be as far along as it is today without the help of the men and women who work in this store. Joe, Gary, Nancy, Cathy, Terri, Kip, Jeremy, Jessica, Alyssa, Celina...the list goes on and on. They've even helped me find solutions, multiple times, that didn't require me spending a penny in store! 2. UNBELIEVABLE selection of products. They probably carry what you're looking for, and if not, they'll tell you where you can get it. (More than once I've been told to head to another store to get a product they didn't stock...who does that??). Whether it's lumber, hardware, tools, or some miscellaneous bolt that you need to prevent a barn door from sliding off its rails (for real!), they have it. 3. LOCAL employees, local owners, and this is a company that invests in the community. They hire a lot of teenagers and work with their school and sports schedules like few other companies do. One of our kids worked for them and we couldn't believe how well they paid her, and how graciously they worked with her athletic and academic schedules. Locally owned matters. 4. COMPETITIVE pricing to go with their significant inventory. Sure, you can occasionally save money on certain products by hitting up the big box stores, but not having to drive 35 minutes (each way), or not having to try and find someone to help answer your questions (seriously...McLean's staff are plentiful and their experience is unmatched!) is worth a few extra dollars. 5. FREE popcorn. yeah, if you were on the fence before you now have a reason to make this store your go-to for hardware and lumber. You can't be sad and eat popcorn at the same time. So if you like locally owned hardware stores that have outstanding customer service, great inventory, competitive prices, and free popcorn...McLean's is the place for you!

I enjoy shopping at this local hardware store. Their selection is great , and the employees are all…read moreextremely friendly, knowledgeable, and helpful!

Exceptional customer service. Keith took the time necessary to understand my complex plumbing…read moresituation for which there was no known adapters to directly resolve. Applying his plumbing knowledge he worked with me for over 20 minutes to iteratively figure out the best and simplest alternative solution. Once identified he got me all the necessary, fittings, tools and pipe necessary to complete the project. He then cut the piece of pipe I purchased to size and showed me and allowed me to practice connecting and disconnecting sharkbite fittings. The project went together as designed and all is working well.

They helped me find and source an elusive cabinet hinge. This was way beyond normal advice. I would…read morehave been lost without their observations and suggestions. They are helpful with years of experience that you'll never experience at a big box store.

The staff are very friendly and knowledgeable. There has never been a time that I have visited this…read morestore and they didn't have what I needed. Perfect alternative to the big box stores. Personal attention to your situation and the proper remedy to any problem. Great small town store!!!!

I live on the west side of Higgins Lake and between hobbies, gardens and home maintaince I find…read moremyself at the West Higgins Lake Hardware 3 or 4 times a week, and sometimes a day. Great people who know every item in this store and are happy to help you find some odd sized chrome screw or a paint for vinyl. They not only can find it, they have it to find. This 5 minute drive saves the big drive to the nearest box store. More than once the box store did not have what I needed and the store worker says I should try the 'other' hardware store. And they were right. Now I start here and save myself time, money and frustration. You would ot think that you could get excited about a hardware store but when in need this is a great resource in the neighborhood!