Tight visitor parking but free!…read more I had no idea there were visiting hours! (Note: I would understand a nighttime cut off.) FYI: 10am-1pm, 4-7pm. Luckily when I entered to visit someone, it was 3:40. I did have to wait about 15 minutes in line to register with the lobby staff as a visitor. Standing in the line, we were next to the exit door that kept swinging open and getting hit with bursts of cold, January air! I have to say, this was a terrible system. Also, apparently kids under 13 can't visit. My 13 year old was with me and I would have been really upset if I found out after standing in line. This was not posted anywhere but apiece of paper handed to me at the check in station. There is a waiting area. Someone alerts you once it hits 4pm and you can then go and visit. I have to say, I disliked the process. It was clearly posted on the patients door that I needed PPE equipment to visit. The nurses station quickly set us up for success. KUDOS to Miriam. About a year ago at a nearby hospital this was the case with my father but nothing was posted and I found out AFTER I had already been visiting with him! The Nurse we had was well liked by our patient but I found her to be a know it all. Telling my daughter what her pathway to college should be. (Not nursing either.) She also didn't get the message we were visiting and just stood around and took up a lot of our patients time. Keep in mind, we offered to leave to let her do her duties but she rejected. It was mostly standing around and being a part of our time. Overall, our older family members really prefer Miriam. I did think the room was very clean and the floor we were on was quiet.

This hospital sucks so bad. ON 5/21 at 6pm, went to the ER because I passed out three times. The…read morenurse wouldn't triage me into a room but left me to sit in the general waiting area. I left after 10 minutes because I saw I would be there probably 12 hrs. They wouldn't estimate my wait time. The nurse told me there's 8 different triage areas. But wouldn't tell me which one I was out in or how long I could be waiting for even though I asked. Just a rough estimate would have been fine. But nope. And there is ONE nurse triaging all the patients. That is insane. They all act like it's a big fkn party. There must have been 75 ppl in the waiting area and about 35 more in line. And they have ONE NURSE. AND SHE TOOK HER SWEET MERRY TIME. SLOW AS A TURTLE. The ER and hospital throughout is like a 3rd world country. Absolutely unacceptable. If it turns out that I have a heart attack or major heart issue, I am suing Miriam hospital. DO NOT GO HERE. GO ANYWHERE ELSE BUT HERE. They should be ashamed. I saw plenty of illegal immigrants in there for the sniffles. And those of us with major health concerns have to wait 12 hours. Get your shit together.

I only gave it 2 because have to surgery which was great doctors are very good but after surgery in…read moreroom no one ever comes in ring buzzer no one answer wife went up to desk no one there asked question said will come back with answer never came back no one comes in to fix covers terrible service but great doctors

I spent 11 days at RIH this month across two admissions…read more The Urgent Care center thought I had a collapsed lung and sent me via ambulance to the ER. I was examined quickly and it was discovered that I actually had a couple of blood clots in my lungs and infarction. I was admitted and put on Heparin. I got to be in the women's medical unit and got my own room. The nurses were all so kind and attentive, answered my questions and helped me stay relaxed and the CNAs were supportive. The clots caused me to get Pnuemonia - and I added a couple days to my stay. It should have been a scary time (PEs can kill people) but I felt the entire time like I was where I needed to be and it was all under control. I did try to be a star patient but still, the care was excellent. I also felt like nutrition was great - Manny was trying hard to find me something I'd eat when I had absolutely no appetite. Even housekeeping was friendly whenever they came in my room. I ended up getting readmitted when I spiked a fever five days after my first discharge and ended up with sepsis. When I got to the ER I explained my doctor sent me back due to high WBC and tachycardia and they took me right in, put me under sepsis protocol and made me a priority, I felt worse than I did with the PEs and Pneumonia but with fluids and more meds I began to feel so much better so quickly. And again - felt so well cared for by the nurses and doctors. This time I was on co-op 4 for a few days. I know everyone's experience is different. And the patients the nurses and doctors see have varying needs - I tried to not be too needy - I was comfortable enough and getting my meds and tried to focus on doing what I could to improve my recovery time. But seriously - two things that could have killed me and I felt less stressed than I have all year.

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.

Went to the ED a while back and staff was kind, wait was less than 20 minutes and the care was…read morethorough.

I did not like the fact that it took hours to finally get a doctor. I was triaged in the hallway…read morenext to the nurses station. Complete with phones ringing and nurses talking loudly and with very bright lights shining down into my eyes. There were only 2 people in the ER. It was a Sunday evening and there was only 1 doctor in the entire ER. Finally after an hour I got an examination room and an hour later the doctor came in. Mumbled a few things , did a quick exam and left. I got nothing for pain. The room was cold and no blanket was offered. He looked like he didn't want to be there. The call light worked but nobody came and I needed a urinal bad. The TV remote was not working and I was told that other remotes didn't work either in some of the other rooms. 2 hours later still nothing. I finally left my bed and went to the nurses station and I told her to call me an ambulance as I wanted to leave. She said that I couldn't leave and to go back in my room and that's when I asked her if there was only 1 doctor available for the entire ER. She didn't even answer me verbally but nodded her head indicating that there was only 1 doctor available. Once I got back in the cold room without a blanket a new patient was brought in on a stretcher. She was having some kind of mental crisis and was screaming at the top of her lungs. Wouldn't you know that they rolled her stretcher right at the entrance to my room and left her there. It went on for about 2 more hours. My labs had come back and I was out of range for my blood level ( I'm on a blood thinner) so the nurse gave me a vitamin K pill to swallow and a ginger ale and she was pleasant and asked if I wanted a blanket and I asked her for a urinal. The patient that was brought in screaming had still not received the attention of a doctor. My nurse asked if I wanted the glass door closed due to the loud patient in front of my room. This was at around 10:00 pm. With the door closed the noise from the loud patient was muffled enough for me to get some sleep. At 4:00 am the ambulance arrived to take me back home. I never saw the doctor again and the ambulance EMT's removed my IV and off I went. It was so desolate in the ER that night. No friendly nurses to wave to and thank. It was eerily quiet as I was being wheeled out. I didn't like my experience at all

Went for my yearly mammogram at Women & Infants imaging dept @ 235 Plain from check in to check out…read moreeveryone was nice, professional. I waited no more than 5 min to be called in. The tech was very nice and very professional. I wish I could remember her name but she was the tech on 2/12/2026 she kept asking me if I was ok, she cared and that is rare now a days. I would definitely come back to this location

Constantly changing care teams with no set standards for care. Poor communication and inconsistent…read moredocumentation. Patients are nothing more than statistics filling beds for billable days. From ER to NICU, overly stuffed census and not enough staff. No clear expectations for care. Ask for a line by line, itemized bill and review it well. There will absolutely be charges for things you didn't receive or things they "offered" that you didn't ask for. Never again.

management is dealing without good faith. Could have been a great hospital but over the years the…read moreskill and kindness of the leaders has gone kaput

Watch out for Dr. Mooney/Muni aka Dr. Munirat Adebimpe! She will override your scrips. Read on…read more They lied to me about her name and who she was, so half the time with my memory loss I had no idea who I was seeing. No blatant nametag that I could see either, so pretty much misinformation. I wasn't allowed to request another MD. My wallet was stolen by their security. They gave me thorazine after I found out which made my myoclonus VIOLENT the next morning. Munirat overrode every prescription I had at my pharmacy - she tried to give me 20q of what I already had plus more of Propranolol and Venlafaxine when I already had enough, which could have been a dangerous situation. I had 90 PROPRANOLOL seeing as I was just discharged from cardiac critical care less than a week before I came here. People repeatedly pointed at me when I did whiteboard therapy. I had to wait for a cane I fought for, with no fall risk bracelet unlike all the bluehairs. I was graphically told about how some drank bleach just to get in. Shower was inaccessible - no guardrails. Most had adjustable HOSPITAL BEDS - whereas mine was hard plastic. I have a genetic spinal degenerative disease in my 20s and woke up every day nearly seizing in pain. They wouldn't let me get up to pee one day, and I dropped everything including my cane, drink and items on my table trying to make noise to get help. I waited 50 minutes. 50. They will give you broken pills, tell you it happened when they took the pills out of the container, and then tell you 1mg of your anti-seizure med is 2mg when you full well know it's NOT. Stan told me it wasn't a full dose due to a benzo cutback. I asked him if he thought I'd exhausted all of my options like my GP said and he said "We're bending over backwards for you. It looks that way. I suggest taking a med Uber to Boston General." Why are you here? To sit there looking aimless while you judge my music taste in therapy? I said "If this is breaking your back, then you need to push a little further and break your spine like I am with this cane because literally nothing you are doing is helping." Peter was a SOB who literally laughed at me while I was in pain asking for my anticonvulsant med to help me not fall while I peed, meanwhile I was also concerned about my stolen wallet which I never got back/never heard back about. My family was on the horrors the entire time. Rumors of positive COVID cases, no mask wearing, no hand washing. A senile white guy spitting at a black man when they were roomed together. White guy should have been shipped off to Slater! They also apparently allow victims of abusive relationships - and I mean this kid had WOUNDS - to have their GFs on other floors come up and visit them. My mom was repeatedly told no visitors when she asked while I saw this couple being physical. Believe what you hear in the reviews about abuse, because it's RAMPANT. Another 2 tried to 'elope' or at least made plans to, shared clothes, and were walked in on by someone in charge of therapy. When 'she' was moved, chairs were thrown at glass. Downright harmful, abusive and a very sorry situation to consider I was the one being laughed at at times for nearly having a seizure just trying to walk. Hotter than hell in this brick sh-thouse if you're sad enough to be there in the summer. I believe it's bldg 3. I needed icepacks. I was repeatedly looked at in the bathroom. It literally takes an hour to go without the Klonopin the majority of them would not give. Staff that come in on the weekend will give you your meds if you need them. People lying on the floor laughing. No space to even sit. I knew it was Adderall/Lithium drugging before I even bothered asking. They treat you like an addict regardless of why you're there because they're creating them. Pushed Seroquel on me every day when it already failed years before. Not to mention it can kill long QTers. Came here after every hospital wanted nothing to do with me post-CVE - time frame was June-July 2022. Not allowed an AD in case something happened. My rights were infringed. I had plans for VSED and when I brought it up to Munirat I was lectured about it. She insinuated I didn't know. Her eyes bulged, most likely because she'd be losing a patient as well as her $. Pain patients have a choice - understand you needn't be a part of it if you're not willing to be cooperative. Shows up as Affinity Physicians in Boston which is troubling. Dr. Rengifo shook his head at my entire experience and could not give me 1 referral due to wait times despite him saying I needed 2 surgical consults, one of which was NEURO. I was billed mainly through Medicare despite having dual coverage to pick up fees. They failed to put my insurance in the computer properly. Just another abuse tactic. Absolute clusterf---k and no wonder some poor dude blinded himself here years ago.

I had another excellent visit to the Kent Annex on Blackstone Boulevard today. The ladies at…read morecheck-in and check-out were the nicest, welcoming and friendliest. My doctor was very thorough and patient with all the information she gave me, allowing for plenty of time for questions. The parking situation is ample and easy, the lobby is also very big and clean. I really enjoy the setup and the service here.

Horrible care, worst hospital experience I've ever had. Doctor did not listen to what I was telling…read morehim was wrong and he went a completely different path to something that had nothing to do with my problem. Was stuck in the hospital for 6-7 hours through the dead of night not being seen for hours at a time

Great big thanks to the ER department, who took great care of me this past Saturday and Sunday. My…read morecase was rather a curious one. They finally determined what was going on with my knee. Treated me and to home I went. Thanks to the great team that gave me TLC.

this office is great. the staff are wonderful and professional. I see Dr promrat and would…read morerecommend him highly. he takes his time with his patients and is kind and competent. he answers all of my questions and had even printed reading material for me (HIMSELF!). you do have to pay for parking but if you bring cash, you can get it for half price with the office secretary by getting a parking sticker. highly recommend.

We came in here today to possibly sign up my husband for benefits. He has a Vietnam veteran has…read morehearing issues, etc. they were very nice to say downstairs. We met with a lady. We still have an appointment but we didn't know that because our friend suggested we just come down and then what happened was she filled out all the paperwork and stuff for us so that we were able to apply right away and not have to wait. You should hear something soon but she was just amazing. I believe her name was Liz, but she was just out of this world. She was in the VBA office in the basement, but that did not take away from her ability to do things and to get stuff moving in the right direction for him. Looking forward to hearing back from them.

Been feeling terrible past 5 days. Brother in law took me to the ER. The staff here are amazing. We…read moreboth noticed something here that you don't see at St Anne's or Charlton. Everyone is nice and happy. Very grateful to have VA healthcare and have this hospital in the area. The doctors and nurses are awesome.