Tight visitor parking but free!…read more I had no idea there were visiting hours! (Note: I would understand a nighttime cut off.) FYI: 10am-1pm, 4-7pm. Luckily when I entered to visit someone, it was 3:40. I did have to wait about 15 minutes in line to register with the lobby staff as a visitor. Standing in the line, we were next to the exit door that kept swinging open and getting hit with bursts of cold, January air! I have to say, this was a terrible system. Also, apparently kids under 13 can't visit. My 13 year old was with me and I would have been really upset if I found out after standing in line. This was not posted anywhere but apiece of paper handed to me at the check in station. There is a waiting area. Someone alerts you once it hits 4pm and you can then go and visit. I have to say, I disliked the process. It was clearly posted on the patients door that I needed PPE equipment to visit. The nurses station quickly set us up for success. KUDOS to Miriam. About a year ago at a nearby hospital this was the case with my father but nothing was posted and I found out AFTER I had already been visiting with him! The Nurse we had was well liked by our patient but I found her to be a know it all. Telling my daughter what her pathway to college should be. (Not nursing either.) She also didn't get the message we were visiting and just stood around and took up a lot of our patients time. Keep in mind, we offered to leave to let her do her duties but she rejected. It was mostly standing around and being a part of our time. Overall, our older family members really prefer Miriam. I did think the room was very clean and the floor we were on was quiet.

I arrived by ambulance with a heart problem. I received excellent care, from the emergency room and…read morein the cardiac care unit. I must especially praise the nurses, who were all efficient, attentive, friendly, and kind. I cannot imagine a better hospital experience.

Doctor Clark Chen is so compassionate and caring!! All his staff as well. Was such a pleasure to…read morehave them on my wife Susan's corner!! They made a great impact on the cutting edge "Gamma Tiles". So thankful for the skillful transition from the progress of my wife Susan. I believed the saved my wife's life. Kept me informed every step of the way. Can't express the full gratitude that have! Unmatched Care Susan received! As a former EMT, I've seen a lot of Hospitals, But this the best patient care I've ever seen. THANK YOU ALL!!

10th floor and MICU are the exception, where you'll actually find quality care. But you still have…read moreto advocate. They need to put patient advocates back into the building. They have MOVED out of the hospital and have been reduced to 2 people and 1 supervisor, and only handle post discharge complaints for RI; Hasbro; Newport; Miriam and the newly acquired St. Anne's. There is no protection for patients while in the hospital. The person responsible for that should be FIRED and funds used for advertising should be put into multiple advocates IN HOUSE at EACH hospital The Neuro department here is a GORHAMMED JOKE and multiple people here should lose their license for malpractice and medical neglect.

Takes forever to get your report. Even docotors are…read morediscussed with the time delay. Patients are waiting for medical issues to be diagnosed, so treatment can be may begin.

Went to get an Cat Scan early in the morning... They were…read moresupposed to be open at 7am, but when I got to the door, all the lights were out. I walked in and asked if they were open, someone then came out and greeted me. Good thing is they have free parking right in front of the building which is very convenient. The staff that checked me in did not seem very friendly nor customer focused....I really felt like a Number....not a patient needing care. The actual CAT SCAN was quick and easy.

I did not like the fact that it took hours to finally get a doctor. I was triaged in the hallway…read morenext to the nurses station. Complete with phones ringing and nurses talking loudly and with very bright lights shining down into my eyes. There were only 2 people in the ER. It was a Sunday evening and there was only 1 doctor in the entire ER. Finally after an hour I got an examination room and an hour later the doctor came in. Mumbled a few things , did a quick exam and left. I got nothing for pain. The room was cold and no blanket was offered. He looked like he didn't want to be there. The call light worked but nobody came and I needed a urinal bad. The TV remote was not working and I was told that other remotes didn't work either in some of the other rooms. 2 hours later still nothing. I finally left my bed and went to the nurses station and I told her to call me an ambulance as I wanted to leave. She said that I couldn't leave and to go back in my room and that's when I asked her if there was only 1 doctor available for the entire ER. She didn't even answer me verbally but nodded her head indicating that there was only 1 doctor available. Once I got back in the cold room without a blanket a new patient was brought in on a stretcher. She was having some kind of mental crisis and was screaming at the top of her lungs. Wouldn't you know that they rolled her stretcher right at the entrance to my room and left her there. It went on for about 2 more hours. My labs had come back and I was out of range for my blood level ( I'm on a blood thinner) so the nurse gave me a vitamin K pill to swallow and a ginger ale and she was pleasant and asked if I wanted a blanket and I asked her for a urinal. The patient that was brought in screaming had still not received the attention of a doctor. My nurse asked if I wanted the glass door closed due to the loud patient in front of my room. This was at around 10:00 pm. With the door closed the noise from the loud patient was muffled enough for me to get some sleep. At 4:00 am the ambulance arrived to take me back home. I never saw the doctor again and the ambulance EMT's removed my IV and off I went. It was so desolate in the ER that night. No friendly nurses to wave to and thank. It was eerily quiet as I was being wheeled out. I didn't like my experience at all

Son had surgery admitted twice called after hours stoll waiting for on call 3 hrs son is in pain…read more 3 hours waiting for a call back just terrible Went in for apendix turning into a nightmare

I'm surprised by so many poor reviews here. My experience delivering a baby was really wonderful…read more I was admitted to triage because my amniotic fluid was leaking at 35 weeks, and I will say the emergency room side of things was a little slow going (we wondered if they'd forgotten us in the room). But once I was admitted upstairs and received care from the midwifery team of Care New England, I felt very seen and cared for. I was in the hospital from Jan 2 - Jan 7, laboring for 42 hours (induced), and every team member I worked with was kind and attentive. Special shoutout to nurses Karen, Rachel and Alyssa, and midwives Jane, Emily and Maggie. They were the ones to see me through some really pivotal moments, although I felt like every nurse I had played a role in my final journey! I also had a team from the NICU at my delivery, and I can't say enough good things about the NICU. They are 100% the best, and I'm so grateful for all they've done for our baby. This is my first birthing experience, so I have no comparison, but given my situation, I would do it all the same way if given the choice.

Went for my yearly mammogram at Women & Infants imaging dept @ 235 Plain from check in to check out…read moreeveryone was nice, professional. I waited no more than 5 min to be called in. The tech was very nice and very professional. I wish I could remember her name but she was the tech on 2/12/2026 she kept asking me if I was ok, she cared and that is rare now a days. I would definitely come back to this location

These guys denied me care and kicked me out I said I desperately needed to come back i wasn't given…read moreany resources I took bus in wrong direction and they said they didnt care to walk they left me with no resources no place to go and refuse to help

management is dealing without good faith. Could have been a great hospital but over the years the…read moreskill and kindness of the leaders has gone kaput

I had another excellent visit to the Kent Annex on Blackstone Boulevard today. The ladies at…read morecheck-in and check-out were the nicest, welcoming and friendliest. My doctor was very thorough and patient with all the information she gave me, allowing for plenty of time for questions. The parking situation is ample and easy, the lobby is also very big and clean. I really enjoy the setup and the service here.

If I could leave 10 stars I would. I went in on a Sat late morning for a strange diagnosis of…read moreTransient Global Amnesia although I did not have many of the signs and symptoms. I was in the ER till 3pm, then admitted upstairs till DC on Monday. My experience in the ER was very good. Jen, the ER nurse, the phlebotomists and MRI , CT Scan, etc Techs thoroughly explained everything and were professional and pleasant. Everyone was very professional and concerned. Once on the third floor, I had the weekend first shift staff of Tara, RN, Nancy and Donna, CNAs. Second shift was Jen, RN and Nancy, CNA. Monday was Jasmine, RN. ( I remember because I wrote their names down for this Review.) Each individual person was genuinely very kind, very concerned and very attentive great listeners. I too being in the Health field know how important a good, respectful rapport w a pt is. They were very professional, personable and top notch. J.A.

The emergency room is a joke. 2 hour hour wait for an emergency? Nurses have an attitude. There…read moreisn't even a bathroom in the waiting room. No one checks on anyone. Better off at a minute clinic, cause this place is a waste of time and money.

We came in here today to possibly sign up my husband for benefits. He has a Vietnam veteran has…read morehearing issues, etc. they were very nice to say downstairs. We met with a lady. We still have an appointment but we didn't know that because our friend suggested we just come down and then what happened was she filled out all the paperwork and stuff for us so that we were able to apply right away and not have to wait. You should hear something soon but she was just amazing. I believe her name was Liz, but she was just out of this world. She was in the VBA office in the basement, but that did not take away from her ability to do things and to get stuff moving in the right direction for him. Looking forward to hearing back from them.

My SO comes here for both service related injury and regular health care. His service related care…read moreis covered at no cost. Things like prescriptions for non-service related needs are billed to his health insurance which have a copay and/or coinsurance. The VA does have a difficult time getting and keeping qualified physicians. He has been assigned a few PCP's over the years and he has requested a change in PCP in the past, which has been done for him. The staff here are pretty laid back in their patient facing interactions. Appointments often run behind schedule, so be sure to 'check-in' with the appropriate people and do ask questions. At our last appointment we had to 'take a number' which wasn't communicated in any way (phone call when making appointment, paperwork, a sign in department) so maybe ask for clarification (just sit down?) even when it doesn't appear clarification is needed. There are also a number of volunteers who can assist you or point you in the right direction. This facility has many on-site services such as lab, pharmacy, EKG, X-ray and so on. Other services are offered at satellite locations throughout the state. They have an urgent visit office on site, open during regular business hours. Outside regular business hours, if you need urgent treatment, call their after hours line to find out what facility is covered by the VA and located near you. We did this once while traveling in PA and were directed to Pittsburgh. As that was about as far away from us as home, we opted to cut our trip short and drive home to use the VA. Not always a convenient option, but if you use the in-network facilities you won't get an unexpected bill. Which is good to know. A new parking structure has been built near the hospital helping to relieve parking issues. The drive up entrance is handicapped accessible and there seem to be a few parking spots in this area as well. Just inside the entrance is a staffed information desk, If you need assistance or directions, stop here. The lobby is a sunny area with a few seats available if you are waiting for a patient or for a patient to wait while you get the car. Many patients are older and use walkers or canes. The halls can be a bit dark, but many are wide and signs overhead give an idea of which corridor will lead to your desired destination. There are vending machines around, usually near waiting areas and public restrooms scattered throughout. Last visit there was a little shop set up near a waiting area selling military related gear like hats. I have found that when a medical service is needed, they do try to provide good care in a timely fashion. Some appointments may not be available quickly due to limited resources, but in the past couple of years, as funding for our VA has increased, more services have become available and appointment times are quicker. Having several Veterans in the family, past and present, I feel taking care of our Vets is a societal, moral obligation and I appreciate that this facility and those working or volunteering here are trying to provide appropriate treatment for our injured and/or ageing military vets. Any medical care system can be frustrating to navigate, especially when resources are limited. Having patients and asking lots of questions in a calm manner can go a long way. Those volunteers, who use the VA themselves, are an excellent resource of information. Stop by the lobby and chat one up. They are there to help.