My heating system stopped working in the middle of the incoming storm. I called several places and…read morethey didn't service much area. I was so grateful to call this company and they informed me they serviced my area and once I told them about my issue they gave me a time frame of when the technician will be coming to my home to check out my heater. Jimmy came and was phenomenal! He found the problem..explained it to me and it was fixed within 15 minutes. He also informed me about the maintenance plan. The value of the service was a good price range and they informed me of the price prior to fixing the problem. Great service, great work and would highly recommend them!!

We"ve been long time customers (over 37 years) and have stuck with Davis because they have provided…read morequality service and been highly professional, until recently. Lately though we have been increasingly disappointed. In an apparent search for effeciency, customer service is slipping. Case in point, their new automated service notification system that supposedly provides you information on when to expect a technician to arrive. We have a service contract and a tech was supposed to come out to inspect the system to make sure all was working well. First, sometime today is not helpful. We have busy lives and other companies at least give you a reasonable window. Second, when we were finally provided an arrival time (between 12:30 and 1:30) and confirmed it, we waited for over 2 hours after that and never got an update or saw a technician. Texts to the automated system generated a form response that the tech was delayed...obvious and not helpful...maybe provide a revised ETA? Third, we finally called the office and canceled the appointment (it was about 4) and said we'd call back to reschedule. No apologies for the inconvenience...nothing. I am hesitant to reschedule and risk a replay of a wasted day due to questionable customer service. Last winter we had techs come out under the service contract to do the annual check up of the heating system. When we asked the technicians to show us the proper way to drain the boiler, they didn't know. Go back to a people run and focused approach. That was why we stuck with Davis so long in the first place.

Incredible customer service! This is a truly amazing company, That goes out of their way to take…read morecare of their customers. There are companies Out there who hit you with a high price and don't care if they ever see you again. I think it's pretty clear that Browns heating and air are looking for lifetime customers! Travis Bass was taking care of my small AC problem. It was just so refreshing to feel like you had somebody on your team! He did everything he could to get the problem solved quickly and efficiently! He had to come to my house multiple times to check on progress, and always showed up with a smile! I will be only using Browns from now on. I suggest you do the same!

Browns HVAC installed in April of this year. I replaced the complete system…read more My old HVAC was twenty years old and working but I didn't want to be without heat on a frigid night this winter. We got several proposals and we chose Browns they installed the unit and it has worked great.We opted for a wifi thermostat so I can control the System from anywhere, very nice feature so you can adjust the temperature before you get home. You can set schedule if you like so it will automatically keep the house comfortable all year long. All of the estimates were close but we choose Browns Been happy with the unit and the installation went very well

Service was requested to service a a unit for a property that i own and according to my tenant he…read morewas extremely disrespectful. Will never use again.

My Mother needed help with her Air conditioning, so I had to handle it from here. Phil had…read moreEXCELLENT communication and fair prices. Mom loved his professionalism and quick response to her problem. He is competitive and trustworthy. I will absolutely call him, again.

My wife and i hired kieth he Kept deposit did not show up to work on time poor communication not an…read morehonest person

From the owner: We are a licensed and insured Christian-based Business that specializes in thoroughly cleaning…read moreresidential and light commercial duct systems. We install duct systems and clean clothes dryer vents. We use the Direct Contact Cleaning Method, which does a much better job (improving indoor air quality) removing contaminants from the air as well as from the surface. We can also disinfect the duct systems and treat for mold, etc. We now carry the Whole Home Zone Air Restore Systems. We honor our Seniors and have a Referral Reward Program. We can also supply references upon request as well as before and after pictures of our projects.

Called to have water heater replaced and they were super fast and reliable! They showed up and…read moregave me a great deal on a new high efficiency unit at a great value! It was installed that afternoon and had a great shower that night! Thanks again for a great service

We called Jordan on January 7, 2026 for heat pump that was not working. Craig called me back that…read moreday (nice) and said he would call and come the next week. They never called or showed up (Not very professional). That's really sad because they put in our upstairs unit in 2023 and also placed a unit in our Amherst family home just prior to that. They really did a nice job with those two units. It's really sad that we have to go elsewhere now. The previous experiences were great.

The address is actually in Madison Heights (122 Colony Rd). The phone # is correct…read more Goin Htg & A/C is a family owned business that was recommended to me by a trustworthy source. That source was 100% correct too. Great service at a very reasonable cost. These folks aren't in the business of taking advantage of people. My 10-year-old system was ripe for a rip-off by a disreputable company. Even though I had never had this A/C unit serviced for the entire 10 years of its life, the technician said it looked great. It didn't even need to have freon added. He said the capacitor was on the low end of good and showed it to me explaining why. I asked if it needed to be replaced right away and he said it should be able to go a while longer but that it was definitely going to need replacement in the near future. I went ahead and had him replace it. Bottom line. Great prices. Honest techs. Delivered as promised. Will use again.